http://kpcareers.org/oakland-jobs en
Essential Functions:
- Leads and provides expert technical leadership to highly visible, sensitive and multi-faceted projects.
- Sets strategic direction of projects.
- Develops project plans which identify key issues, problems, approaches, performance metrics and resources required.
- Designs processes to address identified problems.
- Establishes team membership and negotiates time commitments and resource allocation.
- Provides staff leadership to multi-disciplinary teams, as well as manages work of outside consultants.
- Motivates team members and facilitates team meetings.
- Acts as liaison, problem solver, and facilitator.
- Cultivates and reinforces appropriate group values, norms, and behaviors.
- Provides guidance to team on performance and productivity issues.
- Designs research plans for data gathering and analysis.
- Actively participates or may lead in analyzing data and developing recommendations and action plans.
- Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- Establishes procedures regarding implementation of project outcome.
- Assesses project impact on workforce.
- May include developing training program for different levels of audiences.
- Establishes effective professional business relationships with all levels of management.
- Instructs and educates on all aspects of project.
- May develop and manage a department, including recruiting, coaching, performance evaluation of staff.

Secondary Functions:
- Read, understand and review CPM schedules.
- Expert in CPM scheduling techniques.
- Synthesize CPM schedules from a variety of sources into one master schedule.
- Independently develop detailed MS Project CPM schedule (2003 - 2010).
- Provides guidance to team on performance and productivity issues through the use of coordinated CPM schedules.
- Coordinates with construction team (including the importation of information from Primavera project schedules), transition team, and functional implementation teams to develop and ensure adherence to detailed project plans.
- Translate and communicate CPM project schedule in detailed and summary form for Executive leadership, Transition Team, and front line staff.
- Establishes procedures regarding implementation of project scheduling process and outcome.
- Accountable for the development of project documentation, specifically CPM schedules and schedule risk assessments, for senior executives and other key clients to facilitate sharing of project outcomes and best practices to meet project objectives.

Qualifications:

Basic Qualifications:
- Five (5) plus years of progressive experience in specified technical area.
- Project management experience in health care preferred.
- Bachelor's degree in business administration, health care administration, operations research, public health administration or other related field or equivalent work experience.
- Master's degree or clinical licenses (RN, MD, etc.) preferred.
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
- Effective leadership, project management and consulting skills.
- Excellent verbal and written communication skills.
- Effective interpersonal skills.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualification:
- CPM scheduling knowledge

Schedule: Full-Time Temporary, 40 hours per week, Day shift. Monday through Friday: 8:00am to 5:00pm. Expected length of employment: up to 2.5 years. This is a Temporary Benefited position.
]]> Tue, 22 May 2012 16:00:00 GMT 2452379-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Essential Functions:
- Interviews patients, measures vital signs, and other pertinent information as required by department.
- Records information in patients' medical record.
- Prepares treatment rooms and patients for examination.
- Assists clinician with care of the patient.
- Handles inventories and orders and replenishes medical supplies and materials.
- Gives treatments and performs routine laboratory tests as required by department.
- Schedules appointments, performs clinical tasks and completes appropriate forms as required by department.
- May be responsible for administering medications, including injections.
- May be responsible for cleaning, processing, sterilizing and checking instruments.
- Performs data entry.
- Performs clinical/technical skills specific to the department.
- Performs other related duties as necessary.
- Customer Service: Practices customer service standards as defined by the Medical Center and specified department.
- Anticipates the customer's needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
- Promptly responds to alarms and patient requests.
- Facilitates the customer's ability to utilize resources.
- Assures a clean, orderly, and functional work environment.
- Team Commitment: Is an effective team member who is flexible, cooperative, and willing to assist others.
- Manages difficult or conflict situations constructively and seeks appropriate assistance.
- Takes accountability for own actions.
- Acts as a resource and mentor to new employees, students, and other team members.
- Actively participates in departmental professional development activities.
- Adheres to Attendance Policy.
- Supports a collaborative labor-management partnership environment.
- No supervisory responsibilities.

Qualifications:

Basic Qualifications:
- Minimum six (6) months of experience or successful completion of Kaiser Externship.
- High School Diploma or GED.
- Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.
- BLS certification.
- Medical Terminology Certificate or equivalent experience.
- Ability to use personal computer.
- Ability to read, writes, and comprehends medical information.
- Ability to effectively present information, both verbal and written.
- Must be willing to work in a Labor Management Partnership environment.
- Refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Schedule: Short Hour Temporary, 15 hours per week, Evening shifts. Monday through Friday: 5:00pm to 8:00pm. Expected length of employment: up to three (3) months.
]]> Tue, 22 May 2012 16:00:00 GMT 2452398-Oakland-Patient-Care-Services-Non-RN
This position requires occasional travel throughout Northern California to Kaiser Permanente facilities and educational training sites. Some evening and weekend work required.
Essential Functions:
- Recommends, designs, develops, & revises curricula & instructional materials for new & existing region-wide programs for Chiefs of Service, Physician Executives, staff, physicians, & others
- Specifies educational & developmental needs of target population who are either in newly created &/or in rapidly changing roles
- Designs & conducts needs assessments
- Designs or adapts curricula to target audiences
- Sequences instructional topics & develops learning objectives
- Consults w/ medical center staff, regional physician groups, & regional TPMG departments regarding strategy & implementation of education programs for intact work group
- Monitors the quality of program outcomes
- Provides administrative oversight to assigned multiple & concurrent programs
- Screens, selects, prepares, & trains internal/external faculty
- Adapts standard leadership, management development, & medical education curricula to the unique needs of physicians & the KP environment
- Coordinates/facilitates multi-disciplinary advisory/planning meetings

Secondary Functions:
-Designs, implements, evaluates, and facilitates leadership education for physicians and administrative leaders throughout the Kaiser Permanente Northern California region.
-Provides consultation to physician leaders, external faculty, and regional staff.
-Plans, designs, and implements strategic education projects for physicians and staff which are aligned with operational priorities and initiatives.
-Manages and provides administrative oversight for multiple and concurrent projects and programs.



Qualifications:

Basic Qualifications:
- Significant experience (usually 5+ years) consulting & professional training experience w/ all levels of management, including senior level management required
- Previous teaching experience w/ highly educated & technically oriented clients required
- Experience w/ physicians highly preferred
- Medical education or health care experience highly preferred
- Master's degree, or equivalent experience in Education or experience in Human Resources, Organization Development, Public Health, Health Administration, Business Administration, or related fields
- Curriculum design expertise in management development, interpersonal leadership practices, & behavior change theory
- Consultation, group facilitation, & platform teaching skills in a health care or complex business setting
- Must be able to work in a Labor/Management Partnership environment
- Consulting and/or professional training experience preferred.
- Experience (usually 5+ years) in health care and/or education preferred.
- Masters degree preferred; or equivalent experience in education, public health, instructional design, organizational development, or similar field.
- Superior written and verbal communication skills preferred.]]> Tue, 22 May 2012 16:00:00 GMT 2347878-Oakland-Education-and-Training
Essential Functions:
- Regionally or locally based position in one of the following functional areas: Delivery System Strategic Planning, Regional Services Planning, Delivery System Implementation or Business Development.
- Leads work on key business issues and development of delivery system strategies and operational analyses representing a multidisciplinary perspective.
- Ensures analyses are based on sound analytical techniques and/or models for the designated content areas using thorough knowledge of data sources including external data and benchmarks.
- Utilizes advanced knowledge of planning analytics including supply/demand, asset utilization and throughput, portfolio analysis, market assessment, competitive intelligence, etc.
- Structures, writes, and presents strategic plans, business cases including leases and lease renewals, clinical service change requests and other planning documents for highly complex projects.
- Coordinates Plant Maintenance & Renovation, Clinical Tech and Space Planning activities.
- Leads presentations and discussions with leadership.
- Under the guidance of the Director of Delivery System Planning provides strategic leadership and consultation on the design, development and implementation of the local area Delivery System Strategy.
- Partners with delivery system leaders to achieve organizational goals.
- Coordinates with local senior leadership including The Permanente Medical Group (TPMG), Finance, Market Planning, National Facilities Services (NFS), Quality, Public Affairs to execute strategy.
- Applies understanding of strategy to decisions and actions.
- Informs Area and regional leadership in decision-making and resource allocation.
- Supports local accountability for creating value with capital resources and regional accountability for maintaining a balanced portfolio.
- Identifies opportunities for cost-effective use of resources.
- Serves as thought partner, advising senior leadership on strategic planning projects.
- Leads stakeholder groups in resolving operational/planning issues.
- Facilitates open dialogue and integration among all stakeholders throughout strategic processes and challenges others to reach the best outcome.
- Leads teams and encourages collaboration among team members.
- Hires, trains and manages staff of planning managers and analysts.
- Builds relationships with local and/or regional leadership teams.
- Partners with cross functional departments including Finance, NFS, Market Planning, TPMG, etc.

Qualifications:

Basic Qualifications:
- Eight (8) + years of experience in health care or business management, planning, operations or finance.
- Three (3) + years of experience managing and developing staff.
- Bachelor's degree in business, public health or other related field.
- MBA or health care management masters preferred.
- Strong analytical, written and oral communications, and interpersonal skills (e.g. political savvy, team leader, emotional intelligence)
- Demonstrated ability to synthesize qualitative and quantitative findings into well-written reports for executives.
- Ability to proactively identify future opportunities or obstacles and takes action to maximize results.
- Customer service focused skills in communications, decisions and actions.
- High energy, self-motivated, able to quickly adapt and works well in a team environment and individually.]]> Tue, 22 May 2012 16:00:00 GMT 2452360-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Leads day-to-day execution for small teams on specific Performance Excellence projects or significant work streams
- Works w/ Performance Excellence or NCAL subject matter experts to improve the quality of analysis & deliverables of teams' work
- Projects & consulting engagements focus on large-scale performance improvement processes in quality, service, & efficiency of local & region wide hospital & health plan operations
- Primarily, projects will involve the implementation of Performance Excellence strategy w/ emphasis on accelerating Performance Excellence priorities & organizational transformation using performance improvement methodologies & approaches
- Addresses strategic issues specifically related to operational performance that span multiple topics & functional areas
- Develops analytical approaches to build a fact base that supports recommendations
- Develops key insights & recommendations w/ minor supervision from department leadership
- Collaborates w/ relevant data teams to develop analyses
- Independently develops Performance Excellence related documents & presentations that require only minor editing
- Delivers effective presentations w/ minimal support
- Leads meetings & frequently contributes ideas to support solutions & decisions
- For smaller projects, aligns teams & business partners to drive toward common Performance Excellence goals across quality, service, & efficiency
- Builds strong counseling relationships w/ key regional owners of Performance Excellence initiatives or Medical Center leadership (e.g., Area Managers) to facilitate an effective working relationship between project teams & client

Qualifications:

Basic Qualifications:
- Four (4) or more years of work experience preferably in health care or master's degree in business administration, public health or equivalent w/ two (2) years of consulting experience
- Must have proven experience in applying analytic tools & techniques to structure & solve problems
- Bachelor's degree or equivalent
- Master's degree in business administration, public health or equivalent preferred
- Advanced verbal & written communication skills & presentation skills to effectively persuade & influence in order to achieve desired outcomes
- Strong interpersonal skills to effectively build counseling relationships w/ business partners across departments & facilitate work among teams
- Must have good understanding of one or more functional areas of the Kaiser organization
- Competencies & skills specified to perform effectively the duties of the job
- Must be able to work in a Labor/Management Partnership environment]]> Tue, 22 May 2012 16:00:00 GMT 2452297-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Business Process Solution Consultant
Oakland or Burbank, CA


Kaiser Permanente (KP) is looking for a Business Process Solution Consultant in Oakland or Burbank. KP is heavily investing in new capabilities to support Health Plan Membership. The Medicare Line of Business Solution Consultant will be responsible for all aspects of managing the intake, assessment and prioritization of selected Medicare initiatives that have a Sales and Marketing Business/Systems impact. The ideal candidate will be a thought partner to internal business partners, information technology professionals and vendors. This is a business position, but requires a strong portfolio management focused background.

The Business Solution Consultant will collaborate with business and IT partners in key areas:

(1) Understanding current KP systems and their functional capabilities
(2) Helping business leaders understand business requirements, prioritization and risks of the entire portfolio
(3) Identifying, evaluating and recommending solution alternatives
(4) Partnering with system and business Managers and Subject Matter Experts
(5) Preparing cost, resource estimates
(6) Working with other teams Management and Project Managers to identify accurate level of effort, resource allocation, business and system risks, timing and business rationale

The ideal candidate will be able to work as part of the team when required as well as have the capability to work independently as needed.

Essential Functions:
- Lead national, regional, and/or vendor teams through the development of highly complex end-to-end, cross functional business requirements, processes, and policies to support the implementation of sales, marketing, administrative and government mandated capabilities
- Develop and own the infrastructure to store, maintain, track, and report on business requirements, process, and policy documents.
- Lead business case development to help leadership prioritize requirements and determine when new solutions should be implemented and deployed.
- Develop a capability to perform impact assessments and solution alternative analysis to processes and policies for new and changed requirements.
- Develop and assess new business strategies/objectives/requirements and develops recommended new/changed requirements, processes, and polices for presentation to the national and regional program leadership.
- Deliver on-going solutions that fit in the overall Medicare Line of Business goals.
- Represent the business requirements in different arenas to provide education and to drive initiatives to completion.
- Effectively facilitate discussions and issues to bring items to resolution, assess issues/risks that impact the end-to-end continuity of processes and policies; develop recommended solutions to mitigate these issues/risks.
- Develop and maintain alignment with national and regional executive stakeholders in relation to business process and policy strategic direction and future business objectives.
- Ability to execute standard business testing framework within their project/program. The Business Solution Consultant should be able to provide guidance on the direction and focus for business testing. They will need to be able to understand and execute on the standard Business Testing Framework. This includes providing the entrance and exit criteria for testing, developing and approving test scenarios and test strategy, and providing guidance on prioritizing testing issues and defects. This is a collaborative role with the Business Test Lead, KPIT Test Lead, and Vendor Test lead.
- The Business Solution Consultant will document business requirements and supporting detail, business process flows, and solution alternatives.


Qualifications:

Basic Qualifications:
- Bachelors Degree: any field
- 10+ years of experience with 5 years in a business consulting role including eliciting and documenting business requirements, business processes and solutions from business partners and utilizing approved methodologies
- 5+ years of experience in working on multiple projects concurrently
Preferred Qualifications:
- Advanced degree: any field
- Must have demonstrated success working in a matrix team environment for a large organization
- Demonstrated experience in a senior solutions design or integration architect role using industry standard system development life cycle methodologies
- Demonstrated facilitation, collaboration, documentation, and presentation skills
- Demonstrated capability to work with both Technical and Business resources
- Demonstrated capability to lead business teams towards a common project goal
- Ability to develop and maintain strong working relationships with Business and IT resources
- Deep technology and business acumen
- Excellent oral and written communications skills
- Excellent problem solving and 'decision making' skills
- Healthcare, insurance or government regulated industry experience
- Understanding government health care regulations, specifically Medicare Modernization Act (MMA) of 2003
- Ability to understand business needs and translate them into requirements and solutions
- Self motivated, independent work capability
- Results orientation - Demonstrated ability to execute in a fast paced environment
- Experience working at a major consulting organization with an emphasis on delivery of complex enterprise solutions
- Must be flexible and have the ability to work in a complex and constantly changing environment
- Ability to work effectively under aggressive deadlines and in challenging settings
]]> Tue, 22 May 2012 16:00:00 GMT 2452322-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Essential Functions:
- Manages project scope.
- Works w/ the project team to put appropriate processes in place to timely ensure and complete project deliverables.
- Leads team to achieve project deliverables and goals.
- Develops risk management plans and creates risk mitigation strategies.
- Facilitates process design or re-design engagements using appropriate process methodologies, tools and techniques.
- Conducts background research, performs analysis, and develops input for strategic planning in collaboration w/ engagement teams.
- Leads client teams through problem discovery and root cause analysis.
- Facilitates cross-functional problem solving using appropriate best practice processes and techniques.
- Facilitates meetings and/or conference calls to seek understanding and agreement using specific techniques.
- Follows a solution development process.
- Ensures the alignment of requirements and solution alternatives w/ client objectives.
- Develops business cases.
- Presents summaries of analysis and research to sponsors and clients.

Qualifications:

Basic Qualifications:
- Two (2) to four (4) years of analytical and/or consulting experience preferably in health care services or Master's degree in lieu of two (2) years of work experience.
- Health care experience preferred.
- Bachelor's degree or equivalent in Business Administration, Economics, Health Care Administration, Operations Research, Public Health Administration, or other related field.
- Master's degree preferred.
- Specific expertise required as specified.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Advanced computer skills and knowledge of data systems.
- Must demonstrate effective consulting and project management skills.]]> Tue, 22 May 2012 16:00:00 GMT 2452353-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Kaiser Permanente/National Facilities Services
Oakland, CA

This position is responsible for overall leadership of the NFS Supplier Diversity program across the NFS shared services program. The Director develops the vision, the strategy, and program parameters and leads the NFS supplier diversity program for $4+ billion dollar per year facilities management spend, including planning, design, construction, real estate, maintenance, environmental services, etc. The supplier diversity program is one of the five key goals upon which Kaiser Permanente's national leaders and senior executives are measured.
The position directs the efforts of the NFS Supplier Diversity staff to establish annual goals, ensure consistent implementation of initiatives and practices, and ensure consistent responsiveness to internal customers, employer groups, regulatory agencies and the development of the supplier outreach programs at regional and local levels. Develops and implements the structure, initiatives and supplier outreach to attain the diversity goals established for NFS. Enhance workforce cultural competence and diversity skills of the NFS workforce.
Essential Functions:
- Develops and directs the implementation of strategies and specific programs to increase the amount NFS spends with diverse suppliers. Ensures full compliance with employer groups and government regulators.
- Chairs the National Facilities Services Diversity Council to serve as the oversight group to the Business Lines and Service Delivery Teams. Guides and supports all of the Council's activities.
- Ensure KP obtains recognition from government agencies and local communities for setting the tone and developing/attaining goals for the participation of a diverse workforce, minority and women business enterprises, local subcontractors and suppliers, and military veterans.
- Ensure all responses are inclusive of diversity goals.
- Establishes retention/promotion programs to increase the diversity of facilities management employees and leadership that is balanced with available workforce and medical center demographics. Develop an internal mentoring program for prospective candidates to enter the facilities management and related professional fields within KP.
- Design, develop and implement research plans for data gathering and analysis to establish accountability and monitoring mechanisms of minority and women workforce and subcontractor participation for the Service Delivery teams.
- Make recommendations to National Facilities Services Executive Leadership to appropriately establish performance expectations.
- Oversees the development and implementation of supplier diversity subcontracting strategies in major NFS contracting areas.
- Performs direct public policy analyses and interpretation and determines impact on organization, develops and implements processes and procedures to assure compliance.
- Oversees and manages the supplier identification and classification process to determine supplier diversity status. Also oversees the collection and maintenance of potential supplier information for regional and national sourcing activities.
- Works in partnership with internal groups to formulate proactive communication and education strategies to enhance understanding and cultivate awareness of impact of supplier diversity on NFS program performance.
- Collaborate and actively participate with National Supplier Diversity to establish annual NFS diversity goals based on the projected spend for design, construction, real estate and facilities operations.
- Collaborate with vendor management, Procurement and Services, and the Service Delivery Teams.


Qualifications:

Basic Qualifications:
- Bachelor's degree in Engineering/Architecture, construction management or business management.
- 5 years of management experience to include proven track record in change management, leadership and team building.
- 8 years of project management experience in a complex environment preferably dealing with health care delivery and construction/facilities projects.
- Demonstrated excellent communication, presentation, analytical and report writing skills.
- This position requires significant travel.
- Must be able to work in a Labor-Management Partnership environment.
- Demonstrated ability to work effectively with culturally diverse groups.
An individual should have the following core behaviors:

Champions Innovation and Change
Collaborates
Communicates Effectively
Develops Self/Others
Drives for Results
Focuses on the Customer
Takes Accountability
Demonstrates Business Acumen
Exerts Influence
Emotional Intelligence*
Preferred Qualifications:
- Prior experience implementing a facilities-related diversity program.
- Experience in the design and management of supplier diversity or minority and business enterprise programs preferred.
- Experience with facilities management, purchasing, marketing or financial operations desirable.
- Previous experience interpreting public legislation and regulations regarding compliance of federal contractors on facilities contracts.
- Knowledge of Office of Federal Contract Compliance regulations relating to construction projects.
- Knowledge of construction, construction and facilities management methodologies, facilities contracting and building requirements is crucial to successful execution of this program.
- Ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Ability to conduct and interpret quantitative and qualitative analyses.
- Ability to organize large events and manage support contractors.
- Master's degree in any of these curricula preferred.
]]> Mon, 21 May 2012 16:00:00 GMT 2447924-Oakland-Materials-Management
Essential Functions:
- Manages the operations of a large unit or multiple units in an outpatient facility.
- Ensures assistants and staff provide the highest quality of care and are in compliance w/ The Joint Commission, federal, state, and local requirements.
- Collaborates w/ physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations.
- Acts as patient advocate resolving patient care issues.
- Develops and monitors budgets and resource allocations.
- Monitors financial performance, identifies and implements strategies to reduce costs, and improves quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, and train, and maintain the competency of all department staff.
- Provides on going staff development.
- Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborates w/ Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.
- Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.

Qualifications:

Basic Qualifications:
- Significant experience in management/leadership roles required (usually five (5) years).
- Significant supervisory experience required (usually five (5) years).
- Significant experience in an outpatient care setting preferred.
- Bachelor's degree or equivalent experience in a health related field required.
- Master's degree preferred.
- BLS certification preferred.
- Knowledge of The Joint Commission, and other local, state, and federal regulations.
- Demonstrated strong interpersonal communication skills.
- Must be able to work in a Labor/Management Partnership environment.
- This is an Assistant Manger position in an Inpatient and Outpatient Social Work Department which operates seven (7) days per week
- Must be willing to provide staff development and supervision

Preferred Qualifications:
- MSW and LCSW preferred
- Inpatient Medical Social Work experience]]> Mon, 21 May 2012 16:00:00 GMT 2447941-Oakland-Patient-Care-Services-Non-RN Essential Functions:
- Provides the initial all system nursing assessment prior to the provision of care.
- Initiates the plan of care and necessary revisions including obtaining written physician orders for changes.
- Provides care and services in accordance with the plan of care.
- Performs assessment/data collection in an on-going systematic manner, focusing on physiologic, psychosocial, cultural, spiritual and cognitive status; also nutrition, pain, patient/family education, family involvement and patient advocacy.
- Provides ongoing periodic all system assessment of the patient and the patient's equipment needs.
- Initiates preventative and rehabilitative nursing procedure (Home Health).
- Initiates timely discharges based on goals.
- Educates and instructs the patient, patient's family or other staff as required.
- Counsels the patient and family in meeting nursing and related needs.
- Supervises and teaches LVN's and HHA's as required for patient care.
- Provides nursing care through all phases of care taking into consideration age and developmental needs.
- Documents all care, interventions and care coordination per law, regulation and agency policy.
- Notifies the patient's attending MD, Podiatrist and other professional persons and responsible staff of significant changes in the patient's condition in a timely manner.
- Assists in coordinating all services provided.
- Consults with other health professionals when needed.
- Effectively plans and organizes work assignment, manages and sets competitive priorities, and completes work assignments with a minimum of direct supervision per agency policy and within established time frames.
- Adheres to the services policy and principles of the Kaiser Permanente Medical Care Program.
- Supervises Home Health aides and LVN5 according to law, regulation and agency policy.
- Behaves in a courteous professional manner with patients, health professionals and maintain patient confidentiality.
- Acts as a patient advocate in utilizing Medicare, MediCal, Health Plan and community resources.
- Participates in Departmental Quality Assurance activities and Utilization Review activities as requested.
- Selects and attends education programs to keep current in area of practice.
- Utilizes new knowledge and skills.
- Participates in in-service programs.
- Annually prepares realistic professional goals and reviews their progress with Supervisor.
- Perform other related duties as necessary.
- The job has no supervisory responsibilities.


Qualifications:

Basic Qualifications:
- Two years of applicable registered nurse experience within the last five (5) years, as determined by the Employer, of which at least six (6) months must be home health experience within a hospital-based or community based home health agency.
- Experience in automated clinical information systems preferred.
- Oncology, hospice or care of terminally ill experience preferred if working within the Hospice Department.
- High School Diploma/GED.
- Graduate from an approved school of professional nursing (AA, Diploma, or BSN).
- Current license to practice as a Registered Nurse in California.
- Current Basic Life Support (BLS) certification for health care providers.
- Valid Driver's license.
- Computer literate preferred.
- Knowledge of the nursing process.
- Commitment to Service Orientation.
- Effective written and oral communication skills (in English).
- Good interpersonal skills.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Schedule: Full-Time Regular, 40 hours per week, Day shifts: 8:30am to 5:00pm.
Week 1- M, T, W, TH, F
Week 2- M, T, W, TH, F
Week 3- Sun, T, W, F, Sat
Week 4- Sun, M, W, TH, F
]]> Mon, 21 May 2012 16:00:00 GMT 2447921-Oakland-Nursing-Licensed Intermediate Project Manager / Project Coordinator
Burbank or Oakland, CA


Kaiser Permanente is looking for an Intermediate Project Manager / Project Coordinator in Burbank or Oakland. This role will be responsible for leading projects to fulfill one or more program goals of moderate scope. In many cases, this personwill work under the supervision of a senior project manager.


Essential Functions:
- Initiate, plan, execute, and transition projects.
- Interface with clients, stakeholders, team members to gather requirements, develop project plans, determine resource requirements, manage project and organizational change, report status, and transition completed projects to client operations teams.
- Produce project deliverables, and provide analytical and project support to the senior project manager.
- Provide leadership to a team committed to achieving specified goals of a project.
- Provide high quality and cost effective project management, analytic support services and technical expertise for a broad array of issues.
- Work on problems of moderate scope where analysis of data requires evaluation of identifiable factors.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Lead and provide technical leadership to projects.
- Interface with internal and external clients to define project scope and requirements.
- Define and develop project plan and resource requirements.
- Manage project team, activities, and deliverables.
- Assess risks and develop mitigation plans.
- Manage change control process.
- Manage risks, action items, issues, and decisions.
- Analyze data and develop recommendations and action plans.
- Conduct and facilitate meetings with team members, clients, stakeholders, and executives.
- Produce deliverables for project team, clients, stakeholders, and executives.
- Establish and maintain project team performance expectations.
- Coach, guide, and develop team members.
- Sets strategic direction of projects.
- Develops project plans which identify key issues, problems, approaches, performance metrics and resources required.
- Designs processes to address identified problems.
- Establishes team membership and negotiates time commitments and resource allocation.
- Provides staff leadership to multi-disciplinary teams.
- Provides guidance to team on performance and productivity issues.
- Designs research plans for data gathering and analysis.
- Actively participates or may lead in analyzing data and developing recommendations and action plans.
- Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices.
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- May include developing training program for different levels of audiences.
- Up to 25% travel.


Qualifications:

Basic Qualifications:
- One year exposure to Project Management or one year as a member of a Project Management team
- Understands all project life cycle phases and applies knowledge in the delivery of at least one phase of the project delivery life cycle
- Understands use of change management process - resources, schedule, scope - for assigned project (size and complexity - see above)
- 4-year degree in related field or 4 additional years of equivalent experience
- Ability to travel up to 25% of the time
]]> Mon, 21 May 2012 16:00:00 GMT 2169490-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Under the direction of the Infrastructure Program VP, and in functional alignment with the VP for Service Design and Integration and the IT Executive Committee, this executive builds and guides teams that design, engineer, develop and execute complex plans and focuses resources on system availability and recovery situations requiring intense short-term and/or long-term effort in order to deliver value. Program/project deliverables and timelines will be aggressive and require a sophisticated mix of technology, application and organizational change to deliver expected benefits.
The Program's business objectives include:
- Transitioning the infrastructure to new hardware and software platforms, introducing industry best practices, tools and standards and taking advantage of new advances in technology
- Building new and expanded facilities including increases to enhance technology-enabled health care and health care operations which are aligned with Kaiser's capital strategy/plan and account for 16% of KPIT's capital investments.
Essential Functions:
The Executive Director for Availability's primary responsibilities will include, but not limited to:
- Develop, manage and track multi-year project plans for large projects of varying scale across the enterprise. This leader will be accountable and responsible for partnering with regional BIOs, business application owners, internal and external strategic partners (like IBM) to agree on multi-year schedules for the various projects for Disaster Recovery and Continuous Availability. A multi-year project plan will include, but not limited to, well defined scope, detail schedule, project budget, revised forecast, resource plan, change management plan, and communication/stakeholder management plan. Additionally, this leader will be responsible for tracking and reporting on a periodic basis against the associated execution and delivery to ensure that the multi-year plan and associated business objectives are being achieved.
- Partner with Infrastructure Program's Communications and Program & Portfolio Integration teams to establish regional, portfolio and organizational stakeholder and communication plans. This leader will be accountable and responsible for the stakeholder management for the Availability tracks of work; including, but not limited to, regular meetings with governance committees (including working groups, steering committee, and regional engagement committees), regional BIOs, business application owners, and strategic partners to develop and/or gain endorsement of strategic and operational decisions.
- Establishing and sustaining relationships with KP-IT and business leadership. This leader will be accountable and responsible for working with various functions across the business and KP-IT organization, and developing working relationships to support the Availability projects.
- Establish key operations and program metrics and dashboards. This leader will be responsible for defining and delivering key metrics and dashboards that provide management, business partners and clients with data that provides measures of success and progress against operational and program objectives.


Qualifications:

Basic Qualifications:
- Candidate must possess a bachelor's of science degree in a technical or engineering discipline.
- Minimum of 10 years of progressive IT solutions experience in roles of increasing responsibility. Additionally, proven experience will include success in multi-disciplinary leadership capability, ability to grow and develop high performance teams that are geographically dispersed within a matrixed organization, and a strongly defined service-centric customer focus. Logically, we expect a track record of solid leadership experience and background in negotiating commitments to achieve long term partnerships; broad understanding of the software and technical infrastructure delivery process, including IT financial planning and budgeting experience.
- Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives. Demonstrated ability to lead professionals and manage others through influence and collaboration. The successful candidate will be proficient in team building, conflict resolution, group interaction, project management, and cost effective and budget management. He/She will have the demonstrated ability to conduct and interpret quantitative/qualitative analysis; have excellent skills in complex analytic problem solving, project management, change management, and group process. The candidate must exhibit efficiency, collaboration, candor, openness, and results orientation.
- The successful candidate will have demonstrated experience in successfully influencing/managing complex organizational initiatives involving multiple functions and multiple business units/regions to include identification and articulation of problems, influencing decision-making process as well as delivery of expected results.
Preferred Qualifications:
- Advanced degree as a decided plus.
- Expertise in large project implementation is desired.
- Experience with an enterprise EMR and broad/deep understanding of the health care and insurance industries is a plus.
]]> Mon, 21 May 2012 16:00:00 GMT 2447904-Oakland-Information-Technology Health Plan Reform PMO Internship (Graduate)
Oakland, CA


Kaiser Permanente is a premier Health Maintenance Organization with offices in a number of locations across the United States. We are currently looking for aGraduate summer intern to work within our at our Headquarters in Oakland, CA or Regional offices.

Major responsibilities include:
- External scan on existing/emerging care models and technology innovation that might be candidates for pilot/implementation at KP.

As a temporary assignment, this position does not include benefits.

Qualifications:

Basic Qualifications:
- Graduate Student.
- Proficient in MS Office, especially Word and Excel.
- Reliable, organized, autonomous, experience with doing research.
- Also experience in working with survey and database requirements would be ideal.
- Someone who writes well, communicates well, and can lead work related to creating executive summaries, status presentations, and high level workgroup meetings.
Preferred Qualifications:
- Previous work experience either as a full time employee or summer intern.
- Someone with experience in health care, research, and project evaluation would be optimal..
]]> Sun, 20 May 2012 16:00:00 GMT 2444020-Oakland-Accounting,-Finance,-and-Actuarial-Services Senior Financial Consultant
Oakland, CA


Kaiser Permanente is looking for a Senior Financial Consultant in Oakland. This is a 32-hour per week, part-time position. The individual will be a key player in the work of the HR Finance Department and will report to the Director of Finance for HR Operations, Technology and Benefits Analysis.


Essential Functions:
- Supporting the development and implementation of employee benefit modeling tools and analysis using MS Office, Cognos, and SAS.
- Developing data and analytical framework in support of national and local bargaining, and developing analytical views of total benefits and health and welfare plans.
- Managing the HR Financial Reporting Database in Access. Responsibilities include developing reports, database structure and analytical capabilities .
- Up to 5% travel.


Qualifications:

Basic Qualifications:
- 12+ years of financial analysis experience to include budgeting, forecasting, and variance analysis work
- Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems
- Bachelor's degree in finance/related field or 4 additional years of equivalent experience
- Advance knowledge of Excel and Access
- Prior experience with collective bargaining modeling, health care industry and working with HR related data
- Individual must be a self starter, work independently, detail oriented, meet deadlines, communicate effectively, able to work under adverse conditions and produce accurate information


Preferred Qualifications:
- Experience in a large organization
- Working knowledge of Cognos and SAS
]]> Sun, 20 May 2012 16:00:00 GMT 2444033-Oakland-Accounting,-Finance,-and-Actuarial-Services Job Location: Oakland, One Kaiser Plaza

Internship Profile:
- Summer position, full time (Duration)
- Graduate
Department Function:

Kaiser Permanente's Enterprise Shared Services organization drives integrated, standardized and scalable processes that allow us to enhance the member experience and provide capabilities that meet evolving business needs.

Projects or Responsibilities:
- Develop expertise regarding operating model; the intern will become familiar with each area of the operating model framework
- Research for comparison of other entities shared services execution and modeling
- Analysis and assessment of each functional organization target for alignment into the Shared Services operating model.
- Model, analyze and assess functional performance metrics and create presentation that illustrate findings
- Assess changing business environments and understand impacts of integration, standardization, technology and performance.
- Assist in the integration of analysis and context into service levels and goals/results
- Work on / research related topics involving the national Enterprise Shared Services work and develop relationships with key stakeholders and peers.

Competencies and skills the intern will have learned/developed at the end of the internship:
- An understanding of KP shared services environment, current state of target functional areas and the value of integration and standardization of process and services.
- Experience with shared services initiatives; focusing on people, process and technology to drive change.
- The intern will also develop competencies regarding navigating in a complex, matrix organization, and how KP can be the employer of choice when the graduate program is completed.


Qualifications:

Basic Qualifications:
- Graduate Student in Business Administration
- Previous work experience in a large corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Demonstrates ability to independently conduct and interpret quantitative and qualitative analysis.
- Ability to create Powerpoint presentations
- Working knowledge of Microsoft SharePoint (preferred but not required
- Working knowledge of Excel, Word, PowerPoint;
- Leadership potential.
- Must be able to function with minimal supervision.
]]> Sun, 20 May 2012 16:00:00 GMT 2381528-Oakland-Sales-and-Marketing Essential Functions:
- Designs and enhances databases.
- Designs menu systems that are effective and user-friendly.
- Develops reports with accurate, easy to read, useful information.
- Designs and generates tracking and monitoring tools.
- Participates in the development of outcomes and process measures, including technical specifications, to enable population measurement, guideline implementation, and evaluation.
- Builds and maintains complex statistical routines using macros, vendor software, and software written by self and others.
- Tests and maintains data integrity across multiple databases (internal SAS, DB2, VSAM; external: Adobe, Excel, SAS parsing routines, COBOL).
- Builds sophisticated statistical models and forecasting tools using these databases.
- Defines and frames complex multi-dimensional healthcare issues and develops time tables/processes for decision making.
- Translates needs, issues, and ideas into effective strategies and action plans.
- Formulates specific implementation plans and evaluates the effectiveness of actions/programs implemented.
- Develops creative alternative solutions.
- Works closely with IT and outside partners (and physicians for TPMG departments).
- May coordinate team/project activities and schedules.
- May assist in the determination of goals and priorities with team, clients, or project management sponsors.
- May provide leadership to multi-disciplinary project teams.
- Communicates results/recommendations to project sponsors, clients, and various senior level audiences (including
physicians for TPMG departments).
- Perform other duties as required.
- Job may require supervisory responsibilities.

Kaiser Permanente (KP), with its large and diverse membership base (more than 3.2 million) and comprehensive electronic administrative and clinical databases, provides a unique environment for epidemiological research, and KP's Division of Research (DOR) is known and respected throughout the nation for the quality of our research and our level of productivity. The DOR has an active research program in a variety of areas. This job announcement is for a position that will be based primarily in chronic disease epidemiology (obesity, cardiovascular disease, and diabetes in women).
Experience programming and/or analyzing data in a health related research environment, preferably in epidemiological research, is preferred. Training in quantitative methods, longitudinal data analysis and research and three to five years programming in SAS required. Experience with SQL, macros, AF, and SASGRPH, PROC Report and statistical procedures in SAS preferred. Must have strong analytic and organizational skills, and proven ability to document programs. Experience with macros, AF, and SASGRAPH, PROC MIXED, PROC Report and statistical procedures in SAS in Windows environment preferred. Experience with analytical manipulation and interpretation of large databases required. Typically three or more years of related analytical consulting experience, healthcare experience preferred. Broad familiarity with medical practices, especially population management, process and outcomes measurement. Project management experience strongly preferred. Microsoft Office skills required, and familiarity with statistical applications, is preferred. Interest in scientific content of studies is highly desirable. Must have very strong analytic and critical thinking skills, writing skills, communication skills, consulting skills and ability to work within a team as well as being an independent self-starter. Ability to express complex analytical and technical information to senior management and staff. Must be an independent self-starter.



Qualifications:

Basic Qualifications:
- 3 to 5 years of programming in SAS, SQL, VBA, .net or equivalent statistical analytical programming language.
- Typically 3 or more years of related analytical consulting experience, healthcare experience preferred. Broad familiarity with medical practices, especially population management and process and outcomes measurement.
- Experience with analytical manipulation and interpretation of large databases required.
- Experience with MVS/TSO operating systems required.
- Bachelor of Arts degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required, or equivalent work experience in lieu of a degree. Masters degree preferred.
- Knowledge of JCL strongly preferred.
- Microsoft Office skills required.
- Very strong analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team.
- Ability to express complex analytical and technical information to senior management or to audiences with clinical training.
- Must be an independent self-starter.
- Must be able to work in a Labor/Management Partnership environment.
- Project management experience strongly preferred.

Other Duties:
Under the guidance of principal investigator (PI), senior biostatistician, and senior analyst, perform sample selection, data management and data analysis for a variety of research studies in women's health and chronic disease epidemiology (obesity, diabetes, cardiovascular risk factors). Specific responsibilities include:

- Apply sample selection criteria for the creation of analytic samples from multiple data files and research databases;
- Define sampling frames and draw samples from Kaiser membership databases and other electronic files. Prepare datasets with repeated measures for individuals to be used to analyze the longitudinal datasets.
- Designs and enhances databases. Designs menu systems that are effective and user-friendly for generating reports. Develops reports with accurate, easy to read, useful information. Designs and generates tracking and monitoring tools;
- Develop and maintain research databases that incorporate data from disparate sources, including Kaiser Permanente electronic databases, medical charts, laboratory results, in-person interviews, and existing databases from multi-center studies. Perform on-going data management tasks to ensure integrity of study datasets, and development of tracking system for participants;
- Builds and maintains complex statistical SAS routines using macros, vendor software, and software written by self and others. Tests and maintains data integrity across multiple databases (internal SAS, DB2, VSAM; external: Adobe, Excel, SAS parsing routines). Builds sophisticated statistical models and tools using these databases.
- Assist PI and project manager in interfacing with DOR IT department regarding IT needs of study team;
- May coordinate team/project activities and schedules. May assist in the determination of goals and priorities with team, collaborators, or project management sponsors. May provide leadership to multi-disciplinary project teams.
- Conduct statistical analyses to examine study hypotheses and summarize results of analyses in tables and reports, including preparing sections of manuscripts for publication in scientific, peer-reviewed literature.

NOTE: This position is expected to continue for 3 years pending continuation of grant/contract.
]]> Sun, 20 May 2012 16:00:00 GMT 668024-Oakland-Information-Technology
Help us build the next evolution of health care! Working with the lead mobile developer, you will have a key role in designing, building, testing, deploying and establishing standards for Kaiser Permanente's mobile applications that could reach an audience of over 9 million people. This is a chance to help one of the largest health care providers in America establish a new approach to development in mobile health care applications.

Kaiser Permanente - Mobility Center of Excellence
The MCoE is the team helping Kaiser Permanente change the way health care is delivered. We are creating the mobile experience that brings health care of the doctor's office and into the hands of our members, workforce and clinicians. Our apps will be fun, engaging, easy to use and compel Kaiser Permanente members to be active participants in their own health and the health of their communities.


Qualifications:

Basic Qualifications:
- Bachelor's degree in a related field and/or a minimum of 4 years of equivalent work experience.
- A minimum of 5 years of experience in development of new programs/applications or maintaining and/or supporting existing programs/systems.
- Must have experience with deploying apps to the iTunes App Store or Android Market (Google Play). Please provide URLs to or screenshots of examples
- Experience integrating 3rd party source code and/or libraries
- Experience consuming XML and JSON web services
- Must have demonstrated experience in iOS or Android Development. (3 years of experience preferred)
- iOS Developers: Strong knowledge of Objective-C, UIKit and other Cocoa Touch frameworks
- Android Developers: Strong knowledge of Java and Android SDK
- Understand concurrent programming and which thread a given piece of logic should run on
- Must reside in a state where Kaiser Permanente does business
- Strong communication, interpersonal, collaboration and leadership skill
- Excellent problem-solving skills and ability to think logically
- Manage risk and change with an agile approach
- Adept at learning new technologies quickly
-
Preferred Qualifications:

Experience designing web service API intended for mobile apps Use of private app store or OTA distribution BlackBerry or Windows mobile app development Experience with cross-platform mobile development tools Use git and GitHub to manage and share source code Contributing to open source projects on GitHub Involvement in hackathons Experience with Hudson or Jenkins CI server OS X administration
]]> Sun, 20 May 2012 16:00:00 GMT 2444002-Oakland-Information-Technology
Business Consultant Lead will manage ongoing operations and projects related to the configuration, maintenance and system utilization of benefits data in California. This position will develop relationships with upstream and downstream business partners including Health Connect and Claims Connect. Requires strong analytical skills to understand benefits data and problem solve. Will work closely with end users and production support to resolve claims/benefit remediation. Knowledge of Foundation Systems, Diamond/Xcelys and Health Connect a plus.


Essential Functions:
Responsible for working on many projects, simultaneously, and across multiple workgroups, and reporting status at many levels of detail, depending on urgency and visibility.
Analyze and evaluate business and/or system processes and functional requirements, develop business cases, provide client support during system development and implementation, and develop and maintain service level agreements
Demonstrates expertise in Health Plan Benefits business processes and understands assigned and cross functional areas.
Identifies opportunities for increasing business efficiency through improved manual and automated process systems.
Accountable for tracking and/or monitor and report for senior mgmt the results of actualization of benefits.
Plans, coordinates and conducts the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.
Consults on the integration of application systems into the work environment, regarding their operational and training implications.
Acts as project lead in the coordination of solution development and the implementation of the final product/service.
Acts as a liaison between business clients and technical staff and/or with development staff throughout the development life cycle.
Manages common resource demands
May develop project plans.
May direct the work of staff up to 3-5 person
Identifies and coordinates within other project managers and implements schedule deadlines as appropriate.
Provides on-going project management and status reporting at all levels.

Qualifications:

Basic Qualifications:
- Total of five (5) to seven (7) years, to include two (2) or more years in a consulting role.
- Five (5) years experience in healthcare environment or five (5) plus years of experience working in a department relevant to the current posting.
- Bachelor's degree in business/health care administration or related discipline.
- Preferred certification or advanced qualification by third party association that matches the function or field applicable to the business discipline
- May establish cross-functional task forces.
- Thorough knowledge of platforms of the assigned functional area and multi-area functionality based on assignment.
- Maintains current knowledge of application systems, interfaces, reporting processes, and data capture.
- May support a variety of applications/process.
- Coordinates ongoing application support with the various technical areas to ensure continued application/process usage and success.
- Maintains current knowledge on health care industry, regulations, and KP business strategies.
- Develops test plans.
- Provides product/process expertise to client groups, delivers presentations, demonstrations and training for application systems.
- Coordinates installation and first-use of new applications/process.
- May provide specialized support to a specific business area.
- Serves as a single point of contact for the resolution of client issues.
- Thinks of ways to improve results, communicates these to supervisor, peers and team members.
- Drives excellence through continued learning and strengthening of expertise.
- Makes needed changes to address performance problems or take advantage of opportunities.
- Seeks ways to reduce variation in systems and processes to improve consistency and reliability, directly impacting performance and member/customer service.
- Keeps individuals and team focused on specific and measurable performance goals and monitors performance publicly against clear standards.
- Prioritizes project work to meet member/customer needs.
- Takes initiative to alter normal procedures to meet specific member/customer needs
- Stands by decisions that benefit members/customers even if they are unpopular or impact short term performance.
- Continually monitors quality of service across functions and systems.
]]> Sun, 20 May 2012 16:00:00 GMT 2444005-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Essential Functions:
- Evaluates patients and interprets evaluation findings to determine the nature and extent of dysfunction.
- Establishes treatment goals and plans treatment to achieve established goals. Initiates discharge planning for physical therapy.
- Implements the treatment plan through direct treatment of the patient, delegates a portion of the treatment plan to appropriate supportive personnel, and coordinates the treatment program with other health care personnel as appropriate. Provides advice and education to patient and family.
- Regularly reassesses clinical signs and symptoms to determine effectiveness of treatment, progress of patients towards goals, and the need for modifying goals and treatment.
- Discharges patient from physical therapy when the patient has received maximum benefit from physical therapy. Provides accurate, timely documentation of physical therapy patient management.
- Participates in appropriate and approved educational and clinical research activities in physical therapy.
- Participates in specialized patient care clinics outside the department.
- Assists in the development, implementation, and review of departmental patient care programs.
- Performs other duties as needed in the areas of staff education, departmental operations, and departmental projects. Demonstrates on-going progress toward meeting the criteria for professional practice.


Qualifications:

Basic Qualifications:
- Must have at least two (2) years experience in physical therapy.
- Graduate of an accredited physical therapy curriculum with a bachelor's, master's or doctoral degree with certification in Physical Therapy or foreign-trained equivalent.
- Licensed to practice physical therapy by the State of California.
- Must have a National Provider Identifier (NPI), or obtain an NPI, prior to employment start date.
-BLS required.
- Minimum 2 years experience in orthopedic manual therapy.
- Long-term course or residency training preferred.
- Must be able to work in a Labor/Management Partnership environment.
]]> Fri, 18 May 2012 16:00:00 GMT 2440959-Oakland-Rehab-Services

Essential Functions:
- Control Preparation Design Consulting - leading meetings and status as deliverables.
- Control Walkthroughs - walkthrough workpapers as deliverables
- Deficiency Remediation Consulting/Validation - sign-off on clients' action plan template (APT) as deliverables
- Control Testing - test script workpapers as deliverables
- Annual Certification status and presentations - presentations, reports and leading meetings as deliverables
- Weekly dashboard and team meetings - status and comment on dashboard and participation in meeting as deliverables
- Conduct monitoring/testing of SOX controls (for reliance by internal/external auditors) to ensure that key controls as designed are operating effectively in order to prevent financial errors or misstatement.
- Conduct internal control reviews at the request of management to ensure that operational processes are working effectively, efficiently and in compliance with applicable policy or regulations.
- Coordinate reviews and sign-offs of Segregations of Duties matrices for all in scope mega processes to prevent or mitigate conflicting roles and transactions within and across mega processes.
- Coordinate year-end SOX certifications to ensure that all accountable process owners, functional executives and senior leadership have attested to the effectiveness of internal controls over the processes in their respective areas that provides reasonable assurance regarding the reliability of financial statements as of a given year-end.
- Facilitate the development and maintenance of Regional finance policies and procedures, including relevant communication and training. Policies and procedures provide guidance to business owners on what and how to conduct financial processes.
- Publish weekly/monthly management reports and quarterly Newsletters to inform and update management and business owners on matters related to SOX, policies and procedures and internal controls.

Qualifications:

Basic Qualifications:
- 1 full year cycle SOX experience (e.g. must already have had SOX testing, SOX Control Matrix design, Control Walkthrough, SOX deficiency validation/ deficiency ranking justification, and annual certification experience).
- Prior audit management experience (e.g. skill level of an 'Audit Manager' if candidate is coming from public accounting or equivalent title if coming from industry).
- 6+ years of hands-on independent problem-solving, project management, and analysis experience in the finance, accounting, or auditing areas.
- Bachelor of Arts or Science (B.A. or B.S) in Business, Finance, Accounting, or Health Care related degree.
- Masters degree in Business Administration (MBA), Public Health, Health Administration, or other related field preferred.
- Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) preferred.
Certified Inforamton System Auditor (CISA), Project Management Professional (PMP), Certified Management Accountant (CMA), or Certification in Control Assessment (CCSA) preferred
- Strong proficiency and solid hands-on project management experience in the finance, accounting, or auditing areas.
- Expert skills covering communication/influencing skills, internal control documentation, process narratives, process flows, risk assessments, and related areas.
- Detailed understanding of and experience in Sarbanes-Oxley compliance, including internal control scoping, documentation, testing and remediating control deficiencies.
- Superb desktop application capabilities (e.g. Microsoft Office Suite, SOX compliance software, and related applications).
- Demonstrated strategic thinking skills to prioritize work in alignment with project objectives or goals, recognizes linkages and understands impact of individual actions on other parts of the organization and the member/customer.
- Demonstrated team focus skills by publicly crediting individuals who have performed well in order to encourage and empower them, as well as to set an example for others, letting people affected by a decision know what is happening, even if they are not required to do so, understanding sources of conflict within a team and takes steps toward effective conflict resolution, managing team meetings well by stating agendas and objectives, controlling time and making roles and accountabilities clear.
- Proven techniques to analyze processes for effectiveness, efficiency in operations ,as well as SOX compliance, towards the identification of deficiencies, the writing of special projects/ review report, monitoring the progress of remediation and other diagnostics.
- Proven emotional intelligence and cultural competency as shown through translating diversity initiatives into specific action plans to be implemented within one's area of accountability, creating a 'safe' and constructive environment where individuals feel comfortable communicating diverse ideas and initiating dialogue around differences, displaying awareness of the limitations and advantages of one's own and others' culture.]]> Fri, 18 May 2012 16:00:00 GMT 2440958-Oakland-Accounting-Finance-and-Actuarial-Services
Essential Functions:
-Workforce Information Consulting: Partner with assigned HR Business partners (region or function) to identify the key challenges around workforce information in their particular area of responsibility, analyze the business need and offer holistic solutions, including business process, best practices and guidance around interpretation of information. Works internally with the Workforce Information Data fulfillment and Solutions group to support their assigned HR Business partner(s). Evaluates and studies program wide Workforce metrics and KPI's, collaborates with Workforce Planning team(s); identifies gaps and risks, and brings it to leadership attention. May manage additional Workforce Information consultants in the future, as we expand the partnership program.
-Workforce Information strategy: Supports the development of a workforce information strategy, business process, metrics, tools, and resources. Supports the development of national processes and helps to sustain these processes, tools, and resources across Kaiser Permanente
- Solutions Adoption: Increases user adoption of Workforce Analytics that is in place, and plans for adoption of future functionality. Identifies opportunities for improvement, makes associated recommendations and implements as appropriate. Measures, monitors, and reports on progress of solutions adoption, with the goal of increasing Direct Access to Workforce Information.
-Workforce Information Community Of Practice: Responsible for building and managing partner relationship with the extended Workforce Information community in Regions, National Business Units, and National Functions. In addition participates as a key member and contributor to forums involving Workforce Information at a national level. Acts as deputy leader for an ongoing community practice of workforce information leaders which may include executive leaders across Kaiser Permanente, with the goal of sharing and leveraging best practices across the organization.
-Workforce Information steward: Act as a subject matter expert for matters regarding Workforce Information at Kaiser Permanente. Studies trends for KP's key Workforce metrics, identifies gaps and risks, and brings it to the appropriate leader's attention, enabling them to take action. Identifies industry best practices and best in class companies exhibiting Workforce Analytics and Planning functions, educates KP community and leadership on the findings, and integrates into the overall workforce information strategy.
-5% travel required.

Qualifications:

Basic Qualifications:
- Bachelors Degree or equivalent in Business Administration, Marketing, or other related field.
-8-10 years of direct experience in business strategy consulting, workforce forecasting, operations analysis, data mining and modeling, product management, or related subject matter
-At least 1 year of direct or indirect staff management experience.
-At least 1 year of experience leading and managing project teams.
-Strong consultative and research skills.
-Strong business acumen (KP) and analytical strengths is a key for this role.
-Experience developing and maintaining client / business partner relationships.
-Strong knowledge of HR business processes and technology applications.
-Ability to articulate how key external trends may impact internal direction and programs.
-Strong leadership and interpersonal skills.
-Strong facilitation and influencing skills.
-Excellent communication skills, both written and verbal, including development of strategic presentations. Expertise in a variety of workforce information-related tools and methodology. Must be familiar with using management dashboards to communicate results.

Preferred Qualifications:
-Highly desirable that candidate has strong knowledge and experience working with KP Regions, National Functions and HR Business functions (Benefits, Recruiting, Learning, HRSC, etc.).
- Demonstrated ability to work with supervisory management at the regional and national level of an organization.
-Proficient in using Microsoft Word, Excel, and PowerPoint applications and developing presentations for middle management audiences.
]]> Fri, 18 May 2012 16:00:00 GMT 2439697-Oakland-Human-Resources-and-HRIS
Essential Functions:
Provide advanced administrative and business operations support to vice president, executive director and staff. Responsibilities include however, are not limited to:
Managing multiple calendars
Managing email for leaders
Type/proofread/compose email correspondence
Participate in functional team meetings; coordinate logistics and act as scribe
Create graphs and pivot tables via excel
Research issues as needed; propose comprehensive solutions
Lead green initiatives for the administrative team
Facilitate webex meetings including managing invites/rsvp's
Report time for multiple functional areas
Must have advanced power point skills in order to develop routine to complex presentations including graphics, sound and animation
Coordinate small to large conferences
Develop and/or maintain filing systems
Order/stock office supplies
Open, sort and distribute mail
On/Off board employees
Procure hardware/software for staff
Manage org chart, phone list and distribution changes for respective teams
Well versed in KP policies and procedures
Ability to work well in a team environment
Ability to prioritize and balance workload while meeting priorities
Ability to produce quality results in an extremely fast paced environment with ever changing priorities
Ability to navigate all aspects of the Share Point data repositiory

Qualifications:

Basic Qualifications:
- Typically seven (7) plus years of administrative assistant experience supporting at the department head or executive level, or related experience
- High school diploma, GED or related experience
- BA/BS preferred
- As a skilled specialist, completes tasks in creative and effective ways
- Ability to learn and apply an advanced understanding of the organization and its functional policies and processes
- Ability to manage dynamic calendars for management including event planning with external vendors
- Advanced writing skills to compose more difficult, detailed correspondence and to recommend updates to department documents as needed
- Intermediate to advanced knowledge of two (2) or more of Microsoft Office Suite applications: Word, Excel, PowerPoint and/or Access, depending upon department or business needs.
- Working knowledge of Lotus Notes email platform and office equipment (fax, phone, copier, etc.)
- Requires ability to learn and apply an advanced understanding of a large, complex organization and its customers
KP experience a plus
]]> Thu, 17 May 2012 16:00:00 GMT 2439723-Oakland-Administration,-Clerical,-and-Support-Services
Essential Functions:
-Direct the preparation, analysis and review of monthly Medicare revenue accruals and reserves for program-wide revenues of $12 billion for over 1 million Kaiser Medicare members
- Manage the month-end close process to ensure NMF Medicare financial reporting is completed timely and accurately
- Communicate financial results to NMF, Regional and Program Office financial leaders
- Oversee the Medicare payment analysis and resolution processes
- Identify and communicate risks and opportunities to NMF, Regional and Program Office financial leaders
- Implement and oversee SOX and MAR compliant work processes and internal controls
- Oversee the development, implementation and update of NMF Accounting and PARR policies and procedures
- Manage internal and external financial audits including preparation and review of documentation and timely response to audit requests
- Participate actively as a part of the NMF Management team in pursuing initiatives as they pertain to people, leaders, partners and financial performance that provide value to KP members and the communities we serve
- Participate in NMF, regional, Program and Medicare business line initiatives including system implementations
- Manage team of 2 managers and 11 staff in multiple locations
- Hire, train, coach and manage staff and evaluate performance

Qualifications:

Basic Qualifications:
- Five (5) to eight (8) years of management experience and ten (10) to fifteen (15) years of related experience.
- Four (4) year degree in related field.
-Requires expert knowledge of own area of functional responsibility and advanced knowledge of multiple related functions.
-Demonstrated business acumen, problem solving and decision making skills
-Strong analytic skills
-Excellent written and oral communication skills

PreferredExperience:
-Bachelor's degree in Accounting, Business, or Finance
-CPA or CMA
-Thorough knowledge of Generally Accepted Accounting Principles (GAAP) reporting requirements
-Familiar with the requirements of SOX and Model Audit Rule guidelines and programs
-Demonstrated ability to lead financial reporting and financial variance analysis
-Leadership skills and experience in managing goals through collaboration and teamwork
-Experience with staff coaching and development
-MBA
-Experience in a health plan, healthcare system, multi-service provider setting, or public accounting firm
-Thorough knowledge of Centers for Medicare and Medicaid Services (CMS) reimbursement for Medicare Advantage, Part D, HMO and Hospital Cost Report, and Meaningful Use of ElectronicHealth Records programs
]]> Thu, 17 May 2012 16:00:00 GMT 2439696-Oakland-Accounting,-Finance,-and-Actuarial-Services Fostering relationships with upstream and downstream business partners
Understanding the business processes of assigned partners and how they relate to functional areas
Analysis and evaluation of business and system processes, conducting gap assessment, and identifying functional requirements
Preparing appropriate documentation to communicate and validate information
Developing business cases, and providing client support during system development and implementation
Developing and implementing recommended changes to business processes
Dissemination of best practices, providing recommendations for organizational alignment
Project and program management, team facilitation, coordinating with other project/program managers
Performance and metric definition and monitoring, project dashboard development and monitoring
Delivering practical, significant, and measurable improvements in quality, service, and efficiency

Responsibilities
Directs the analysis of enterprise-wide or very complex organizational needs in project areas such as new/existing business operating models, innovative approaches to solutions support, regulatory requirements, and operational readiness assessment.
Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
Conducts and/or participates in the analysis of business processes, prepares documentation of cross-functional/cross-divisional requirements, workflows, process diagrams, gap analyses, and system/process specifications to communicate and validate the information.
Make recommendations regarding business strategy and policy development.
Establishes and directs cross-functional work teams, and influences multiple cross-functional task forces.
Provides on-going project management and status reporting at all levels. Accountable for tracking and reporting the results of actualization of benefits. Measures and tracks key business results and processes against external best practices and assess improvement in these terms.
Sets and works to meet challenging goals that will improve performance of project team or organization unit.
Provides Health Plan subject matter expertise to cross-divisional business areas, demonstrates functional area business processes and thoroughly understands cross functional areas
Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
Assesses the needs of a job and objectively matches the strengths of a person to that job to ensure maximum performance and results.
Makes fact-based decisions, sets priorities or chooses goals on the basis of calculated inputs and outputs (i.e., potential profit, return-on investment, EVA, or cost-benefit analysis).
Stands by decisions that benefit members/customers even if they are unpopular or impact short term performance.
Defines and articulates strategies and changes based on their impact on customer/member satisfaction.
Demonstrates primary commitment to member/customer needs (before other requirements), intervening and taking dramatic action as needed.
Eliminates duplication and aligns systems across a market or service area to balance resources and ensure the delivery of quality member/customer service and care. Consistently makes decisions recommendations and takes actions which fully support targeted strategic changes, thinking three (3) or more years out.


Qualifications:

Basic Qualifications
Ten (10) years relevant work experience, to include three (3) or more years in a consulting role.
Five (5) years experience in healthcare environment or five (5) plus years of experience working in a department relevant to the current posting.
Bachelor's degree in health care administration, Business Administration, or related discipline.
Specific knowledge and experience related to revenue cycle and/or claims processing, ICD-10 and health plan administrative systems such as Diamond, Xcelys or Facets strongly preferred
Familiar with standard healthcare coding (CPT, HCPCS, ICD9, DRG, and NDC) and administrative data (UB and HCFA, 837/835).
Prefer certification by professional society or industry group such as PMI, AHIP or HIAA.
Excellent leadership, project management, and consulting skills
High level of operational thinking & expertise w/ either: the ability to analyze & understand health plan operations quickly, to become a trusted advisor or demonstrate in depth knowledge of health plan operations based on past-experience
Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.
Strong skills and experience in solving complex problems and make solid recommendations on potential solutions
Ability to effectively oversee multiple projects simultaneously as well as manage large teams to deliver results within timeframes
Demonstrated ability to cultivate a strong network within Kaiser Permanente to gain support from business partners and senior leaders towards achieving organizational goals
Demonstrated ability to work independently and as part of a team
Must be results driven in order to drive quantifiable results throughout Kaiser Permanente
Excellent written and oral communication skills, as well as presentation skills in order to influence & persuade to achieve desired outcomes. Poised and confident communicator.
Strong interpersonal and facilitation skills to gain effectively trust & respect from business partners and senior leaders
Must exhibit efficiency, collaboration, and candor, and openness.
Computer experience in MS Word, Excel, PowerPoint, Visio and MS Project.]]> Thu, 17 May 2012 16:00:00 GMT 2232667-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Assists in training new study staff in protocols and implementation of study goals/objectives
- Provides instruction to participants to teach them how to perform specific study protocols
- Prepares computer-generated reports, including statistical tables
- Answers participants' and providers' questions
- Screens and recruits participants; obtains consent
- Schedules examination appointments for study participants
- Conducts telephone or in-person interviews with study participants and providers
- Reviews questionnaires for completeness and accuracy; checks for inconsistencies; and codes open-ended questions.
- Assists with all aspects of mailed surveys
- Monitors participant's progress (e.g., blood pressure, exercise, response to questionnaires, tracking, etc)
- Provides basic data management using database software
- Maintains all pertinent project records and files
- Transcribes data from records to forms


Secondary Functions:
-Coordinates complex data entry from multiple study sites
-Assists with development of research instruments
-Monitors and tracks participant progress throughout the project and provide follow-up as needed
-Performs literature searches and review of journal articles


Qualifications:

Basic Qualifications:
- Minimum of one (1) year experience in a research/health care environment required
- Previous interviewing experience required
- Experience in editing/coding questionnaires required
- Experience and knowledge of computer applications, such as word processing and database software, required
- Associate's degree or equivalent experience required
- Bachelor's degree or equivalent experience preferred
- Bachelor's degree may substitute for experience in field
- Excellent interpersonal and communication skills; telephone skills required
- Familiar with medical terminology
- Must be able to work in Labor and Management Partnership environment

Preferred Qualifications:
-Well-organized and extremely detail oriented
- Prior project coordination experience preferred


++ NOTE: This position is expected to continue for1 year(s) work or pending continuation of grant/contract funding++

]]> Wed, 16 May 2012 16:00:00 GMT 2436955-Oakland-Research-and-Development Kaiser Permanente, Oakland, CA

Summary:

Position Summary: Provides oversight and leads strategy development for one or more lines of business which will inform the growth and market planning essential to KP's revenue, membership and margin goals. Strategy Senior Managers provide strategic-thinking, analytical and leadership skills that enable project teams to: 1) evaluate business issues; 2) design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc); 3) identify linkages and understand implications of any strategic decisions across lines of business; 4) bring technical/content expertise (competitive intelligence, utilization, financial analysis, market research, deep data analysis & programming); 5) vet findings and make formal recommendations to senior levels of KP leadership; 6) review/approve strategic recommendations. Incumbents would manage teams whose work includes development of multi-year market strategy plans, pricing strategies to achieve membership, revenue & margin goals, market research findings, competitive intelligence insights. Selects, develops, evaluates, and coaches strategy team personnel.

Essential Functions:
- Works with Senior Director to develop scope of work for team, setting strategic and business direction, context & priorities for the team.
- Provides oversight, coaching & management to individual contributors (e.g. Analysts, Market Strategy Consultants)
- Educate and communicate goals, strategy, and methodologies clearly and persuasively
- Collaborate with internal functional partners
- Build effective and influential relationships with leadership (e.g., line of business VP, functional leads)


Qualifications:

Basic Qualifications:
MANAGEMENT/ BUSINESS EXPERIENCE
8+ years content/functional experience in Healthcareand or strategicdevelopment and or management consulting and a minimum of 2 years of management experience; Or, Master's degree and 4-7 years experience.

FUNCTIONAL KNOWLEDGE & SKILLS
Advanced knowledge (broad expertise or unique knowledge) of strategy development methods, practices and systems.
Advanced knowledge of analytic methods and tools.
Develops advanced concepts, techniques, and standards.
Develops new applications based on professional principles and theories.
Viewed as functional expert in field within KP.
Applies advanced principles, theories, and concepts.
Contributes to the development of innovative principles and ideas.
Bachelor's degree required (e.g. Business, Economics, Mathematics, Statistics, Sciences)
Preferred Qualifications:
At least 8 years content/functional experience in Healthcareand or strategicdevelopment and or management consulting and 3-5 years of management experience
Master's degree strongly preferred (e.g., MBA, Economics)
]]> Wed, 16 May 2012 16:00:00 GMT 2436981-Oakland-Sales-and-Marketing Director - Strategic Accounts
Oakland, CA


This position reports to the Director of Medicare and State Programs and is directly responsible for developing and executing the overall sales and account management strategy for the employer group Medicare Line of Business. This position is accountable for meeting regional sales goals. Senior Retire Programs Consultants, Retiree Programs Consultants and Service Associates report to this position.
Essential Functions:
- Provides strategic leadership.
- Creates and executes a business strategy and plan for Group Medicare that is integrated with the Individual Medicare Strategy, commercial Account Management strategy, and Pricing Strategy.
- Assures development of Strategic Account Planning for retiree accounts in collaboration with commercial account managers.
- Successfully integrates with National Accounts for consistency of products and policies.
- Builds external relationships with key customers/channels to understand their perspectives and create a feedback loop on policies, marketplace issues, and trends.
- Develops strong collaborative relationships with other Directors and functional and service area leadership to develop and implement successful growth strategies for Medicare and State Programs.
- Participates on the Medicare Strategy Team.
- Leads regional and strategic initiatives.
- Identifies opportunities and problems that warrant initiative attention.
- Uses influence to engage key stakeholders and leaders.
- Ensure Group Medicare perspective in represented in key initiatives.
- Coaches and develops staff.
- Provide direction for a consistent hiring and orientation process.
- Create and model a coaching culture that supports continuous growth and development at all levels.
- Share accountability with HPI for the development of curricula and tools that support Group Medicare for direct reports, account management and sales, and pricing.


Qualifications:

Basic Qualifications:
- 10 years of experience in a marketing and sales management with demonstrated leadership experience in sales, marketing and business development in the health care industry.
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation and influence.
- 7 years of experience in directing and managing professional staff. Demonstrated history of results orientation.
- Bachelor's degree in Business, Marketing or a related field or comparable professional experience required.
Preferred Qualifications:
- Master's degree strongly preferred.
]]> Wed, 16 May 2012 16:00:00 GMT 2436949-Oakland-Sales-and-Marketing
Essential Functions:
- Answers participants' questions and assists in screening, recruiting, and consenting patients.
- Contacts patients who do not respond to mailings.
- Schedules examination appointments for study participants.
- Conducts structured telephone or in-person interviews w/study participants.
- Reviews questionnaires for completeness and accuracy; checks for inconsistencies; and codes open-ended questions.
- Prepares, mails, and processes questionnaires.
- Assists in tracking study participants.
- Prepares data for electronic processing.
- Keeps accurate records and files.


Secondary Functions:
-Coordinates complex data entry from multiple study sites
-Assists with development of research instruments
-Monitors and tracks participant progress throughout the project and provide follow-up as needed
-Performs literature searches and review of journal articles


Qualifications:

Basic Qualifications:
- Previous experience in a research/health care environment preferred.
- Previous interviewing experience preferred.
- Experience and knowledge of computer applications, such as word processing and database software, preferred.
- High school diploma or equivalent required.
- Associate's degree or equivalent experience preferred.
- Excellent interpersonal and communication skills.
- Telephone skills required.
- Familiar w/medical terminology.
- Familiarity w/editing/coding questionnaires preferred.
- Must be able to work in Labor/Management Partnership environment.

Preferred Qualifications:
-Well-organized and extremely detail oriented
-Prior project coordination experience preferred


++ NOTE: This position is expected to continue for1 year(s) work or pending continuation of grant/contract funding++
]]> Wed, 16 May 2012 16:00:00 GMT 2436950-Oakland-Research-and-Development Essential Functions:
- Coordinates recruitment of participants & develops information packets for the participants
- Monitors & tracks participant progress throughout the project & provides follow-up as needed
- Assists w/development of research instruments
- Trains research assistants
- Edits & manipulates data; performs data manipulation to produce progress reports including basic statistical analyses
- Maintains project records & reports
- Reviews literature relating to research project
- May conduct detailed, complex in-person or telephone interviews
- May be responsible for data quality assurance
- May coordinate a small scale research projects


Secondary Functions:
- Coordinates complex data entry from multiple study sites
- Assists with development of research instruments
- Monitors and tracks participant progress throughout the project and provide follow-up as needed
- Performs literature searches and review of journal articles



Qualifications:

Basic Qualifications:
- One (1) - two (2) years of experience in one or more of the technical areas required
- Professional certification (e.g., RN, RHIT, RD, etc.) may substitute for two years of experience
- Experience with interviewing & chart review
- Bachelor' degree or equivalent experience in public health, health care administration, epidemiology or other related field preferred
- Basic knowledge of questionnaire design & simple data analysis & interpretation
- Knowledge of computer applications, such as word processing, spreadsheet design, & database applications
- Familiar with medical terminology
- Must be able to work in Labor and Management Partnership environment


Preferred Qualifications:
- Master's degree or equivalent experience
- Well-organized and extremely detail oriented - Prior project coordination experience

++ This position is expected to continue for1 year(s) work or pending continuation of grant/contract funding ++]]> Wed, 16 May 2012 16:00:00 GMT 2437007-Oakland-Research-and-Development
Essential Functions:
- Designs and enhances databases.
- Designs menu systems that are effective and user-friendly.
- Develops reports with accurate, easy to read, useful information.
- Designs and generates tracking and monitoring tools.
- Participates in the development of outcomes and process measures, including technical specifications, to enable population measurement, guideline implementation, and evaluation.
- Maintains complex statistical routines using macros, vendor software, and software written by self and others.
- Tests and maintains data integrity.

Secondary Functions:
- Partners with clinical quality service lines to identify issues within operations for focus improvement efforts.
- In collaboration with the clinical lead, coordinates on-going, multiple projects, including all aspects of data management.
- Develops databases and reports that draw from Health Connect, STATIT/PiMD, MIDAS and other data systems.
- Supports workgroups or committees including preparation of meeting materials, logistics, minutes and follow-up.
- Completes other duties as assigned.


Qualifications:

Basic Qualifications:
- At least one (1) year programming in SAS, SQL, VBA, net or equivalent statistical analytical programming language.
- Project management experience desirable.
- Experience with MVS/TSO operating systems preferred.
- Experience with analytical manipulation and interpretation of large databases preferred.
- Analytical consulting experience preferred.
- Bachelor of arts degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required, or equivalent work experience in lieu of a degree.
- Microsoft Office skills required.
- Strong ability to apply analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team.
- Must be an independent self-starter.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- Previous Quality Improvement experience in a health care setting (usually 2 yrs).
- Thorough understanding of medical terminology, anatomy and physiology.
- Skilled in medical record reading and review.
- Demonstrated ability to conduct and interpret quantitative / qualitative analysis.
- Proven leadership skills in project management and consulting.
- Must exhibit efficiency, collaboration, and candor, openness, and results orientation.
- Demonstrate an understanding of the operations of KP, health policy trends, and any applicable regulations related to the responsible technical area.
]]> Wed, 16 May 2012 16:00:00 GMT 2437026-Oakland-Information-Technology Executive & Business/Management Recruitment
Oakland, CA / Walnut Creek, CA**

(**This position requires the individual to work in our Oakland, CA location four days per week and one day per week in our Walnut Creek, CA office.)
Health is our business
Make it yours. At Kaiser Permanente, we realize that it takes more than expert medical care to be one of the nation's leading health care providers and not-for-profit health plans. Today we serve the health care needs of more than 8.9 million members and it takes advanced technologies, state-of-art facilities, and the people to support them. Come impact your future, and the future of care. Responsible for providing analytical/technical business support for a major project and/or department in a particular KP job family (HR, Finance, Legal, Communications, Facilities, QA, etc.). Under the overall general guidance of a Director and/or Manager, responsible for researching data, performing analyses, presenting results, and making recommendations. Acts as program/policy specialist to assist department and/or cross-divisional groups with assignments/initiatives as required. Collaborates with functional/department subject matter experts in testing and implementing process improvements.

In this role, you will have an opportunity to use your exceptional multi-tasking skills as you assume responsibility for a broad scope of analytical and technical assignments. Your ability to research and analyze data and present your findings and recommendations will be invaluable to senior management. In addition, you must be able to focus on the total picture when you act as a program/policy specialist for the department and/or cross-divisional groups in testing and implementing process improvements.
The majority of your time will be spent providing complex administrative and project support, while at the same time independently developing and managing complex narrative and quantitative reports to meet informational requirements of the management team. In addition, you will research complex data needed to complete project milestones and/or reports, review monthly project financial reports, and consolidate, analyze and report on metrics data. You will serve as an administrative liaison with multiple groups within Kaiser Permanente, as well as external parties, and prepare confidential travel arrangements, expense reports, personnel reports, and correspondence for two Directors of Recruitment. Other duties will include: acting as executive recruiting assistant for confidential searches; onboarding new employees and contractors, including ordering laptops, cell phones, etc.; and other administrative functions.

Essential Functions:
- Independently develops/manages complex narrative and quantitative reports to meet informational requirements of KP management and external agencies and organizations for critical financial, departmental or operational analyses. Researches and collects complex information needed to complete project milestones and/or reports. (25%)
- Identifies requirements for end-user systems applications, and designs and implements systems and processes to allow access to data and to safeguard data integrity. (20%)
- Develops content for intranet site and coordinates with communication specialist. (5%)
- Ensures activities meet expectations, utilizing project management techniques and tools to independently resolve scheduling issues and advises management of resolutions. (15%)
- Creates monthly project financial reports in response to business needs; consolidates and analyzes results to provide variance analyses and performance metrics. (10%)
- Participates in various complex special projects and provides analytical back-up support. (10%)
- Interfaces with KP employees across multiple organizations and external parties as a liaison for the department/function. (10%)
- Provides complex administrative and project support to management using advanced MS Office skills (Word, Excel, MS Project, and/or PowerPoint). (5%)
- Key responsibilities impact the achievement of department objectives.
- Contributions impact the completion of important projects and department objectives.
- Errors would cause significant delays, inefficiencies and/or expenses.
- Applies extensive knowledge of functional procedures and experience to make decisions independently.
- Exercises judgment to determine the best way to navigate through barriers/problems to accomplish department objectives.
- Develops solutions to a variety of problems of significant scope and complexity using judgment/experience with KP/department practices and procedures.
- Issues are not clearly defined and solutions require significant problem solving experience to come up with solutions and recommendations.
- Exchanges and interprets non-routine information and works in collaboration with others.
- Communicates/presents detailed, complex department information to functional analysts and management.
- Use extensive knowledge of department policies and procedures and exercises independent judgment to achieve unique/complex project work steps.
- Works independently and checks in with manager at key project milestones.
- Independently exercises discretion as needed to accomplish assignments.
- Provides periodic work guidance/direction to and training of team members.

Qualifications:

Qualifications for this position include the following:
- Minimum of seven years of administrative and operational support with increasing scope and discretion
- Minimum of three years of strong analytical experience.
- High School Diploma/GED equivalent
- Proficiency working with a variety of online processes
- Ability to acquire and use In-depth knowledge of the organization's policies, practices, practices, business principles, theories, concepts, and systems
- Demonstrated ability to utilize advanced business theories/concepts to accomplish significant department projects and/or initiatives
- Ability to exercise independent judgment and rely on experience, knowledge, skills, and abilities to make sound decisions
- Advanced knowledge of Excel to create complex spreadsheets and reports
- Intermediate to advanced knowledge of MS Word, MS Project and/or PowerPoint used to create complex presentation materials with graphs, illustrations, etc. which conform with the established organizational format
- Superior quantitative and analytical skills to create concise, detailed reports
- Strong negotiating, influencing, and project management skills
Preferred credentials/qualifications include the following:
- BA/BS degree highly preferred
- A strategic thinker with a good grasp of accounting and financial principles
- Experience supporting more than one Director/Manager
- Ability to work a flexible schedule if needed
If you are looking for an opportunity that is both professionally challenging and personally stimulating , we invite you to visit jobs.kp.org for complete qualifications and job submission details, referencing job number _____________. Kaiser Permanente is an EOE/AA employer. Drug-free workplace.

Kaiser Permanente was named a 2011 Best Place to Work in the Bay Area by the San Francisco Business Times. Find out why by hearing from our employees at kp.org/jobs/video. Follow us on twitter.com/KPCareers or visit the KP Careers tab on facebook.com/KPThrive.

This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.

jobs.kp.org
]]> Wed, 16 May 2012 16:00:00 GMT 2436982-Oakland-Administration,-Clerical,-and-Support-Services Essential Functions:
- Independently provides most complex administrative support & project coordination for senior executive(s), & as needed, other senior management members to include the following.
- Provides administrative support for assigned area of responsibility that exists within an executive's* jurisdiction; represents executive to ensure required action is timely.
- Manages inquiries (phones, email, in person) & directs to appropriate parties based on functional/operational knowledge; independently responds to routine to most complex inquiries.
- Schedules the daily appointments for the executive.
- Manages multiple calendars to include arranging more complex special events requiring solid understanding of broad business requirements & coordination of ambiguous dependencies.
- Coordinates arrangements for executive meetings& other events.
- Collects information for the executive to prepare for meetings& other events.
- Makes travel& lodging arrangements for the executive as required.
- Independently composes complex & detailed correspondence for senior executive(s) using in-depth KP knowledge, business acumen/functional knowledge; independently researches & updates department documents. May use intermediate to advanced Word, Excel, PowerPoint, &/or Access functions & other software applications as needed.
- Independently designs & creates reports & participates in special cross-functional projects that require complex project coordination & independent judgment, in response to business needs.
- Manages executive travel & business expense budgets, as well as billing & payment authorization for planned & unplanned expenses & special events; handles recharges across business units.
- Anticipates & proactively resolves potential budget overages.
- May assist the executive &/or Finance liaison w/ the development of preliminary budgets for cost center(s).
- Interacts w/ KP executives, board members & employees across multiple organizations, as well as external representatives, serving as a liaison for the department/function to discuss & resolve complex administrative matters, business processes, & project activities to facilitate department goal attainment.
- Coordinates executive assistant workflow across KP departments; designs & implements new processes as needed.
- Develops solutions to a variety of problems of considerable scope & complexity using judgment/experience w/ KP/department practices & thorough knowledge of the executive's area of responsibilities.
- Exchanges & interprets non-routine information; works in collaboration w/ various levels of staff & management.
- Interacts w/ KP executives, board members & employees across multiple organizations, as well as external representatives, serving as a liaison for the department/function to discuss & resolve complex administrative matters, business processes, & project activities to facilitate department goal attainment.
- Uses thorough knowledge of KP/department policies & procedures but may deviate from established procedures to address unique/complex project work steps.
- Works independently & checks in w/ manager at key project milestones.
- Provides periodic informal work guidance/direction to & training of team members.
- Exercises independent judgment& acts on behalf of executives within scope of authority.

Qualifications:

Basic Qualifications:
- Seven (7) plus years experience performing administrative support functions for senior or executive level management.
- Experience in coordinating & providing support to large complex projects.
- HS or GED, BA/BS preferred.
- Extensive knowledge of appropriate protocols for managing the phone, email, & office of executive & equivalent officers.
- Expertise w/ word processing, spreadsheet, & graphics & presentation software required.
- Excellent written & verbal communication skills.
- Advanced level proficiency w/ MS Office applications (Word, Excel, PowerPoint, Access) & Lotus Notes.
- Ability to create tables; merge documents; create pivot tables; & develop graphics & PowerPoint presentations from notes.
- Strong proficiency w/ office equipment, including troubleshooting & training others.
- Excellent customer service & oral & written communication skills required.
- Must be able to work in a Labor/Management Partnership environment.
]]> Wed, 16 May 2012 16:00:00 GMT 2437006-Oakland-Administration,-Clerical,-and-Support-Services
Project and Responsibilities:
- SharePoint Development - We are in the process of utilizing SharePoint (Document repository and collaboration tool) as part of our project management tool set.
- We need to build the capabilities, creating job aides for the capabilities, ensure people are trained and monitor the sharepoint sites for compliance.
- We would like the intern to play a significant role on this project. The project will also include managing a project plan, developing status reports and presenting to a larger group.
Alternate Project:
- Project Coordination Support for one of our initiatives- Taking meeting notes, building project plans, documenting process flows, creating PowerPoint presentations.
Skills the Intern will learn and develop:
- How to run a project.
- How to communicate to varying levels within a large organization, learn a tool - Sharepoint.


Qualifications:

BASIC REQUIREMENTS:
- College students pursuing a Bachelor's Degree. 3.0 GPA or above
- Academic students seeking professional training within a business corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Leadership potential.
- Working knowledge of MS Word, Excel, PowerPoint, Microsoft Project, Visio, and Lotus Notes.
PREFERRED QUALIFICATIONS:
- Students pursuing a Bachelor's Degree in Information Technology, Business Administration, Management, Marketing, or related field.
]]> Wed, 16 May 2012 16:00:00 GMT 2433468-Oakland-Sales-and-Marketing
This Project Manager II position focuses on supporting the execution of marketing projects for Products (HealthWorks, Self-Funding).

Essential Functions:
- Provides creative direction & tracks progress against objectives to ensure that project solutions are appropriate for the targeted audience, meet project specific criteria, reflect brand standards & are consistent w/ strategic marketing & member retention goals.
- Develops communications project plans of a strategic or complex nature, which identify key issues, problems, approaches, performance metrics & resources required, & designs processes to address these problems.
- Establishes effective professional business relationships w/ clients either alone or in cooperation with a Consultant.
- Instructs & educates clients on all aspects of project. Accountable for the development of project documentation for executives & other key clients to facilitate sharing of project outcomes & best practices..
- Assists consultants in developing Marketing Communications plans that support strategic marketing efforts. In support of the Consultant, may meet w/ clients to analyze short & long-term business requirements.
- Assists in the development of training & mentoring new Project Managers & Project Coordinators.
- Cultivates & reinforces appropriate group values, norms, & behaviors.
- Provides guidance to team on performance & productivity issues.
- Establishes team membership & negotiates time commitments & resource allocation.
- Designs research plans for data gathering & analysis, & leads the assessment of the collected data & development of action plans.
- Plans & facilitates meetings, making formal presentations to various audiences that establish the procedures regarding the implementation of project outcome.
- Provides leadership to communication project teams in support of high-impact, multifaceted marketing & member retention programs.
- Projects are typically divisional, regional & (in some cases) multiregional in scope; they are also strategic & complex, requiring in-depth evaluation of key issues.
- Project outcomes must serve to effectively differentiate Kaiser Permanente's market position to a broad array of targeted member, prospective member and/or purchaser audiences.
- Project results must meet strategic objectives as well as demonstrate appropriate & consistent application of Kaiser Permanente brand identity standards.
- Drawing on extensive experience & skills, may lead multidisciplinary, interdepartmental teams on high-visibility, complex member, marketing & new media projects designed to increase recognition of Kaiser Permanente as a leader in quality health care.
- Plays a pivotal role in identifying key issues, formulating project direction, facilitating problem-solving & bringing projects to closure.
- Assume other duties as assigned.


Qualifications:

Basic Qualifications:
- Bachelor's degree or equivalent experience in communications, marketing, advertising or design required or other related field.
- Minimum 3 years Project Managerment experience to include writing and editing, leading marketing communications projects for diverse market segments, audiences & industries (consumer and business-to-business), and developing and implementing strategic and tactical communications plans.
- Creative and independent problem-solving skills.
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
- Thorough familiarity with computer-based publications design and reproduction processes.
- Superior verbal, written and interpersonal skills.
- Portfolio of work samples must demonstrate mastery of complex, high-impact projects.
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Effective leadership, communications project management, and consulting skills.
- Demonstrated ability to analyze key project issues and recommend appropriate communications solutions.
- Demonstrated success in leading strategic project teams with multiple stakeholders.
- Knowledge of health care industry dynamics and trends.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Communications project management experience in health care preferred.
- Master's degree in communications, marketing, advertising or design is preferred.
]]> Wed, 16 May 2012 16:00:00 GMT 2433479-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Essential Functions:
- Provides leadership and expert consultation on the design, development, and implementation of programs related to the expertise area.
- Leads a group of consultants, analysts and/or staff focused on the delivery of service/products within the responsible technical area(s).
- Provides leadership and direction for the technical area(s) in accordance with the overall strategic direction of the group.
- Serves as the content expert of the responsible technical area(s) and provides technical assistance and advice.
- Develops standards, procedures, and policies to ensure that the responsible unit is maintained according to the acceptable level of quality from clients.
- Ensures that reports and information disseminated from the area(s) are accurate, timely and consistent, and that they satisfy the clients' needs.

Secondary Functions:
As a surveyor for the Medi-Cal Facility Site Review process, this position will participate fully in driving performance of the 200+ outpatient clinics throughout the Northern California Region. This position will participate in and possibly lead survey teams as in the review of primary care provider sites in accord with Medi-Cal requirements. This position will assist the Regional Master Trainer and Regional Site Review Trainer to develop and give training to RNs who become certified site reviewers and will train Service Area personnel on the requirements of the Medi-Cal Site Review process. This position will require some travel to Kaiser Permanente's provider sites throughout Northern California.

As part of the Accreditation team, the Clinical Practice Consultant position may participate in other aspects of the quality program to include Medi-Cal HEDIS chart abstraction and the NCQA accreditation process. Additionally, this position may support other related trend reporting, dashboard development, surveys, and audits as necessary.


Qualifications:

Basic Qualifications:
- Typically six or more years of experience in a management or clinical leadership role required.
- BSN or BA in health related field required; Master's degree preferred.
- Current California nursing license required.
- Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.
- Demonstrated subject matter expertise in health care operations and care delivery.
- Ability to adapt to constantly changing priorities and managing a wide range of projects.
- Demonstrated ability to lead professionals and manage others through influence and collaboration.
- Demonstrated ability to conduct and interpret quantitative/qualitative information with analytical problem solving and project management.
- Proven leadership skills in consulting.
- Must exhibit efficiency, collaboration, candor, openness, and results orientation.
- Must demonstrate an understanding of the operations of KP, health policy trends, and any applicable regulations related to the responsible technical area.
- Must be able to work in a Labor/Management Partnership environment.
]]> Wed, 16 May 2012 16:00:00 GMT 1637703-Oakland-Quality-Assurance,-Utilization-Review,-or-Case-Management - Review, evaluate and screen Health Plan claims for completeness, accuracy and conformity to established policies and procedures.
- Make payment or denial decisions in accordance with policy and procedures of Health plan Claims Department.
- Authorize payments of claims in an amount based on authorization level guidelines.
- Review and evaluate complex claims involving Medicare, contracts, other insurance, workers' compensation, foreign claims and coordination of benefits.


Qualifications:

Qualifications:


Basis Qualifications:
- High School, GED
- 2 - 3 years of Claims experience in an automated claims processing environment.
- Excellent analytical skills.
- Must have the ability to make decisions in accordance with established policies and procedures and claims practices and work independently as required.
- Must possess knowledge of Medicare guidelines, data entry procedure, ICD-9, CPT 4 coding applications, medical terminology and claims practice.
- Thorough knowledge of claims processing terminology, equipment, procedures and practices.
- Must be able to establish and maintain effective working relationships with other employees, supervisors and the public.
- Must have considerable skills in analysis, interpretations, and application of procedures, practices and methods used in claims problem-solving and resolution.
- Must be able to meet the public and discuss claims issues and problems / complaints tactfully courteously and effectively.
- Must be able to work in a Labor / Management Partnership environment.


Skills Testing: Data Entry (10-key), Data Entry (Alpha- Numeric) 7000 keystrokes

]]> Wed, 16 May 2012 16:00:00 GMT 1994521-Oakland-Insurance-and-Claims
The Lead Project Manager isresponsible for managing multiple projects of a strategic nature many of which will be unique and aligned with the execution of our broker strategy. They will work with initiatives and some operational processes on broker development and training.

Projects will involve e-communications and internet based activities. Some data manipulation with excel pivot tables is required; therefore, knowledge in these areas, software and with B2B communications is desired. They also need to be able to work with power point and be capable of developing and making presentations to various audiences including leadership.

This position may also be involved with the development and management of specific training activities involving Continuing Education Credits for our life and health agents. This will include interactions with our field representatives and potentially vendors.
Essential Functions:
- Manages complex projects or multiple projects of moderate complexity
- Leverages knowledge and prior experience to develop appropriate solutions
- Manages development of business case and may present business case
- Matches appropriate methods to identified client needs
- Demonstrates knowledge of the risk management process
- Participates in the application of the risk management process
- Leverages knowledge of and trains Project Management methodology, skills, tools for team members
- Converts business cases to business plans
- Develops and executes user training plans
- Stays abreast of enterprise-wide projects
- Develops framework and manages the tracking of interdependencies within or across projects
- Accountable for coordination of collection and validation of business requirements
- May determine the impact of current/existing technologies on the project
- Works on assignments of diverse and complex scope
- Interprets less defined guidelines to make recommendations for process improvements and/or enhancements
- Requires complex planning to coordinate with other departments or resources
- Oversees transition of project team members to new projects
- Ensures lessons learned applied to future efforts
- Responsibilities impact the achievement of key functional and/or KP objectives that have direct and significant business impact
- Contributes to the development of the department's objectives
- Erroneous decisions or recommendations would normally result in the inability to reach functional objectives and negatively affects expenditures and resources
- Total project budget typically up to $25 Million
- Project size typically multiple sites and/or multiple regions and/or up to ten (10) interdependent processes
- Understands and consistently meets client expectations within scope of project role by responding promptly to client enquiries
- Involves interpreting and analyzing established concepts and trends
- Exercises considerable judgment to make decisions for less defined and complex issues
- Requires complex decision-making
- Develops solutions to a diverse range of complex problems, which require creativity and innovation within broadly defined policies and practices
- Requires in-depth analysis to identify and recommend new solutions for more complex problems
- Recognized as an expert in their functional area
- Develops and sustains relationships with client management during projects
- Helps people understand their role in the project and in improving performance
- Keeps people informed about goals, priorities, resources and progress to keep them focused on performance needs and requirements
- Exercises considerable latitude in determining objectives and approaches to assignment
- Work is accomplished without considerable direction
- Work is evaluated upon completion to ensure objectives and performance requirements have been met
- Provides input to and may conduct performance appraisals for team members
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- Bachelor's degree in related field or equivalent experience.
- Minimum Five (5) project management experience.
- Demonstrates knowledge and experience re: use of change management process.
- Demonstrates understanding of and applies knowledge in all phases of the project delivery life cycle.
- Good collaboration, communication and presentation skills.
]]> Wed, 16 May 2012 16:00:00 GMT 2436925-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Independently initiates, investigates, documents, and analyzes clients' systems requirements in complex project areas such as: new business operating models with innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Independently assesses scope and impact of client business needs to define a project and leads partnering IT services in accomplishing those needs.
- Identifies and documents cross-functional and/or cross-divisional requirements, IT functional requirements, workflow, information sources and distribution paths, and system specifications.
- Develops complex business cases with cost, service, benefit and ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
- Presents completed business cases for leadership approval.
- Analyzes and defines efficient, cost effective IT solutions that support client business processes and functional requirements for complex IT projects or tasks on large IT projects.
- Evaluates existing application products that could address client requirements and develops recommendations where appropriate.
- Evaluates alternative operational efficiencies.
- Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
- Conducts workflow, process diagrams and gap analysis to identify system, application and/or hardware needs.
- Identifies overlaps and related processes.
- Collaborates with client in implementation of the planning, marketing, training and operating of automated systems.
- Designs and implements training programs for train-the-trainers for clients of new and enhanced applications.
- Provides product expertise to client groups, delivers presentations, demonstrations and training for application systems.
- Manages the installation and first-use of new applications.
- Understands and delivers on Service Level Agreements.
- Performs risk analysis.
- Develops and implements communication and escalation plans and resolves issues.
- Developsproject plans for specific client's IT project or project or tasks on large moves, adds & changes (MACs) and Plant Maintenance and Remodels (PR&Ms).Uses the associated project planning tools.
- Provides knowledge transfer as appropriate.


Qualifications:

Basic Qualifications:
- Bachelor's degree in related field and/or 4 years of equivalent experience.
- A minimum of 5 years of experience documenting functional requirements, analyzing business processes, and developing business cases to support IT solutions.
- Thorough knowledge of policies, practices and systems.
- Contributes to the development of new concepts, techniques, and standards.
- Complete understanding and ability to work independently in application of principles, concepts, practices, and standards.
- Full knowledge of industry practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Ability to effectively coordinate and perform product implementations
- Ability to respond appropriately to various stakeholders with competing release priorities
- Experience with Agile development and SDLC project methodologies
- Demonstrated experience performing national and regional product delivery
- Creates and follows detailed, repeatable processes for both new and existing client implementations.
- Ability to work in a cross functional capacity with development, QA, documentation, support, and other individuals or teams
- Develops test plans for alpha and beta releases per client requirements
- Performs product demonstrations for current and prospective clients
- Performs product implementation and training for clients
- Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of KP solutions
- Proven track record with on-time and on-budget project delivery
- Solid understanding of industry-standard testing techniques and tools, including unit testing, integration testing, load testing, and user testing
- Solid understanding of application infrastructure requirements
- Proven track record working with third party vendors

Preferred Qualifications:
- Master's degree in computer science or related field, or equivalent experience
- Experience in healthcare industry
- Experience working for large organizations
- Understands the various deployment options and requirements of KP solutions
- Knowledge of Epic's Care (KP HealthConnect) HIE module functionality
- Proven track record implementing health information exchange platforms and services
- Proven understanding and knowledge of health information technology solutions and stacks
]]> Wed, 16 May 2012 16:00:00 GMT 2436927-Oakland-Information-Technology
Essential Functions:
- Provides organization effectiveness consulting services for strategic initiatives within assigned function or region.
- Serves as organization strategy and change consultant and content subject matter expert to leadership.
- Develops project structure, approach and work plan.
- Designs, develops, directs, and delivers organization change, organization design, and organization strategy programs.
- Provides coaching to the most senior levels of leadership on organization-related issues.
- Provides change management strategies and tactics to enhance effective implementation of organization initiatives.
- Leads committees and work groups charged with implementing organization, department, or unit level improvement strategies.
- Monitors and measures effectiveness of change programs delivered.
- Works on assignments of the largest scope and complexity, impacting multiple functions and regions.
- Recommends process improvements and/or enhancements.
- Requires very complex planning to coordinate with other departments or resources.
- Provides leadership and mentoring to more junior OE consultants.
- Responsibilities impact the achievement of key functional or regional objectives that have direct and extremely significant business impact.
- Requires a high degree of judgment to make decisions for less defined and complex issues.
- Requires complex decision-making.
- Develops solutions to a diverse range of extremely complex problems, which require creativity and innovation
- Requires in-depth analysis to identify and recommend new solutions for more complex problems.
- Provides professional/ technical guidance to team members.
- Influences others to buy into new concepts and methodologies.
- Engages in matters requiring coordination across all lines of business


Qualifications:

Basic Qualifications:
- Twelve (12) to Fifteen (15) years of relevant experience in organization change, organization design, performance improvement, and/or benefits realization.
- Experience leading large program teams (fifty (50) plus people) through complex change programs.
- Working knowledge of/experience with all of the following functional areas: information technology, finance, sales and marketing, and operations.
- Master's degree in business administration, organization development, human resources management, or a related field or equivalent experience.
- Healthcare or health insurance knowledge preferred.
- Demonstrated knowledge of business operations, management practices and principles, and human resources management trends and practices.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Demonstrated competency in large group facilitation and project management.
- Ability to analyze and synthesize complex qualitative and quantitative date.
- Demonstrated ability to identify and implement innovative approaches.
- In-depth knowledge of policies, practices and systems.
- Regularly contributes to the development of new concepts, techniques, and standards.
- Frequently contributes to the development of new approaches and methods.
- Employs expertise as a generalist or specialist.
- Expert knowledge of industry practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of all related fields.
- Must be able to skillfully communicate with all Project Team Members, as related to all aspects of the project.
- Demonstrated knowledge of and skill in the following:
- Oral communication, written communication, development of summary-level presentations, strong facilitation skills, coaching of managers, customer service, interpersonal relations, influence/negotiation, creativity/innovation, conflict resolution, assessment and feedback, team building, teamwork, and leadership.]]> Wed, 16 May 2012 16:00:00 GMT 2436915-Oakland-Human-Resources-and-HRIS
It's the kind of thinking that's shaping the future of technology, health care, and the lives of all 8.6 million of our members. If you're ready to contribute your own big ideas, join us.

We are looking for dynamic individuals who are interested in working within a healthcare environment with an emphasis on technology.

Kaiser Permanente IT is a group of 6,000-plus people dedicated to supporting and improving healthcare for its 8.7M members, and to delivering 24x7 IT services to 150K employees across 400+ medical facilities. As part of a team under close supervision, Interns will assist in performing a variety of developmental assignments and learn new business tools. In addition, you will attend enrichment classes for your professional development.

RESPONSIBILITIES:
The internship includes, but is not limited to the following:
- Work on a designated project to solve a business problem
- Through exposure to leadership, project management and business planning activities, develop a foundation for basic requirements necessary to be successful in a business environment.
- Assist with preparing status reports
- Track, document and communicate progression of tasks and provide follow-up to ensure on-time completion.
- Learn new applications needed to complete assigned work such as MS Project and other MS office products and analytics
- Job shadowing in other functional areas is highly recommended and fostered
- Perform additional job-related duties as required
Intern Project:
- Daily COSO Log tracking and reporting.
- Daily tracking and follow up of the SOX In-Scope Applications 6.H Waivers.
- Consolidate and prepare meeting materials for 6.H


Qualifications:

Basic Qualifications
- College students pursuing a Bachelor's Degree.
- 2.8 GPA
- Academic students seeking professional training within a business corporate environment
- Working knowledge of MS Word, Excel, PowerPoint
Preferred Qualifications
- Motivated individual with enthusiasm and energy. Ability to learn quickly, take direction, and follow through on work.Interest in technology and applicability to KP's business model.
]]> Wed, 16 May 2012 16:00:00 GMT 2436917-Oakland-Information-Technology
Essential Functions:
- Move seamlessly between programming, testing, analysis, design, writing documentation, etc. to meet team commitments.
- Support a suite of software products that directly support our Underwriting, Actuarial, and Account Management user communities.
- Leverage different technologies including Java, Oracle database, opens source reporting tools, and other programming languages in a Microsoft environment.
- Estimating, analysis, design, programming, testing, documentation, etc. associated with the specifics necessary to fulfill the Teams commitments to complete Product Owner stories within a two week Sprint.


Qualifications:

Basic Qualifications:
- BA in business, or BS in computer science, or four years equivalent work experience.
- Minimum of 2 years of verifiable programming expertise building applications with the following technologies Excel and VBA.
- Expertise in writing applications in Excel with VBA in direct support of a 'business cycle' and be able to demonstrate knowledge and expertise in the technologies used to build and test applications in a Microsoft environment.
- Minimum of 2 years of experience using one of the more common databases is required; Oracle, DB2, SQL Server, Access.
- Excel development
- Must have experience with relational databases and their associated concepts, Oracle, DB2, UBD, SQL Server would all be acceptable.
- Proficiency with a diverse range of problem solving techniques and the ability to work with a Team to solve problems, make recommendations, and think through alternatives / options.
- In-depth ability to analyze, test, program, and make good technical programming decisions to ensure correct and accurate programs are developed for deployment.
Preferred Qualifications:
- Former experience with a Scrum Development Team
- Java, and/or C/C++
- Knowledge or experience with source code repository software
- Skill using tools to access data stored in Oracle, BD2, SQL Server, Access databases.
- Skills with any type of SQL (PL-SQL, T-SQL, etc.).
- Skilled in tools used to analyze data, Crystal, Business Objects, Cognos, etc.).
- Development in a Microsoft environment
- Direct support of underwriting, actuarial, account management type of applications/products
]]> Tue, 15 May 2012 16:00:00 GMT 2433513-Oakland-Information-Technology
Essential Functions:
- Manages the operations of a large unit or multiple units.
- Ensures Assistants & staff provide the highest quality of care & are in compliance w/ the Nurse Practice Act, The Joint Commission, federal, state, & local requirements.
- Collaborates w/ physicians & other health care providers in establishing, implementing, & maintaining patient care & quality service standards to meet members & internal clients' expectations.
- Acts as patient advocate resolving patient care issues.
- Designs & evaluates processes to improve systems & patient care results across the continuum of care.
- Develops & monitors budgets & resource allocations.
- Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service.
- Determines the appropriate staff mix for department & develops processes to screen, interview, hire, train, & maintain the competency of all department staff.
- Provides on going staff development.
- Develops, implements, & monitors departmental policies & procedures which support the organizations goals & business objectives & ensures they are met.
- Collaborates w/ Physician Team Leader & Department Chief in developing the level of patient services & the day-to-day operations of the department.
- Manages & resolves human resource, labor relations, employee & department safety, & risk management issues.

Qualifications:

Basic Qualifications:
- Significant, usually five (5) years of nursing experience in both outpatient care & management/leadership roles required.
- Significant, usually five (5) years of supervisory experience required.
- Bachelor's degree or equivalent experience in nursing or health related field required.
- Master's degree preferred.
- Graduate of an accredited school of nursing.
- Clinical specialization in area of practice preferred.
- Current California RN license required.
- BLS certification required.
- PALS, PEARS and/or ACLS certifications may be required for positions in specific departments.
- Knowledge of Nurse Practice Act, The Joint Commission, & other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.]]> Tue, 15 May 2012 16:00:00 GMT 2433505-Oakland-Nursing-Licensed
Essential Functions:

- Works with senior leadership to identify key issues and solutions in business processes, campaign planning/execution, results/insights, and recommendations.
- Manages major marketing strategy and analytic projects, create media mix recommendations, identify channel optimization tactics
-Develops analytic framework required to analyze marketing strategy, channel efficiency, online/offline attribution, etc
-Leverages predictive tools to enhance direct response targeting
- Partners with statisticians in response model build
- Owns the outcome - represents findings in the form of actionable insights to stakeholders and senior leadership
-Serves as subject matter/technical expert on tracking data and external lists
- Knowledgeable and experienced in test-and-learn framework, test design, sizing, and statistical analysis to ensure accurate test execution and read

Qualifications:

Basic Qualifications
- Bachelor's Degree or related professional experience (4 years) in lieu of education.
- Minimum of 4 years related experience; Or, Master's degree and 1-3 years experience.
- Thorough knowledge of direct marketing analytics and reporting .
- Complete understanding and application of principles, concepts, market strategy practices, and standards.
- Excellent analytic and problem solving skills.
- Excellent data management skills coupled with extensive experience in relational databases and data quality.
- Broad application of principles, theories, and concepts of database marketing/direct marketing.
- Skilled in MS Excel, Access, Cognos and other databases/analytics tools.
- Must know how to manipulate databases, to extract, analyze, and report data.
- Excellent communication skills and the ability to produce Microsoft Powerpoint presentations.
- Empirical experience in SAS and/or SQL

Preferred Qualifications
- Master's degree preferred (Business, Public Health, etc.
- At least 5 years related experience preferred.
- Experience/knowledge in Health Care industry.
- Formal training and experience in statistics, mathematics, and quantitative analysis.
]]> Tue, 15 May 2012 16:00:00 GMT 2433514-Oakland-Sales-and-Marketing
Essential Functions:
- Focus on problem-solving, versus problem identification, in the daily operations of HealthWorks product.
- Partner with the product manager to understand product direction and needs.
- Manage and ensure vendor compliance with contract and service level agreement (SLA) standards.
- Administer one or more products to product requirement specifications, including managing to product metrics and completing product scorecard updates as needed.
- Manage daily operations of one or more products.
- Accurately report on risks, dependencies and progress in the product.
- Effectively communicate projects, process and product performance.
- Ensure product metrics and SLAs are the correct measures for identifying defects early.
- Help evaluate and ensure vendor adherence business process and policy and procedure.
- Partner with the product manager to ensure operational fixes and/or administrative issues are handled when defects are identified.
- Provide implementation oversight and support when the product is sold to new accounts.
- Assist in development of product training content.
- Participate in change management, business requirement development, or refinement of product performance tools and functionality
.
- Analyze the scope and impact of requirements for new process, new product functionality, onboarding new vendors etc..
- Participate in the development of process maps for new or changed processes.
- Support business case development by helping to develop resource inputs for new or changed operational process.
- Evaluate operations and product changes for efficiency, cost effectiveness and the ability to meet requirements, as well as customer stated needs.
- Project manage small to mid-scale efforts.
- Assist in developing and executing effective test plans.


Qualifications:

Basic Qualifications:
- Minimum: Five (5) - eight (8) years of related experience.
- Five (5) - eight (8) years of experience of assessing key customer requirements within a given market segment.
- Five (5) - eight (8) years of experience in a product development capacity.
- Preferred: Five (5) - eight (8) years of experience in health care industry.
- Five (5) - eight (8) years of years Health Insurance, Health Plan Administration, Healthcare, Benefit Administration, or Benefit Policy Experience a plus.
- Strong foundational understanding and experience navigating IT processes, org charts and accountabilities, preferred.
- Four (4) year degree in related field OR equivalent experience.
- Master's degree preferred.
- Thorough knowledge of policies, practices and systems.
- Complete understanding and broad application of principles, theories, concepts, practices, and standards in applicable discipline, plus working knowledge of other related fields.
- Full knowledge of industry/insurance practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Thorough knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry policies, practices and systems.
- Deep knowledge of online design principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately.
- A detailed knowledge of web development process (a requisite in order to be able to parse down the work properly, frame/phase the work so that it can be implemented and rolled out effectively, to meet expectations, deadlines and budgets).]]> Tue, 15 May 2012 16:00:00 GMT 2359548-Oakland-Sales-and-Marketing
Essential Functions:
- Utilization Management: Performs daily preadmission, admission, and concurrent utilization reviews using guidelines, institutional policies/procedures, and other information to determine appropriate levels of care and readiness for discharge.
- Escalates utilization and system problems which have not been resolved at the local level to the next level (RM/UM Director, CCL, DHO, etc.), immediately.
- Monitors the progression of the plan of care and facilitates discussions with the multi-disciplinary teams.
- Educates other health care team members on utilization and cost containment initiatives.
- Collaborates with and provides information to patients, families, physicians, and staff regarding the provisions of care.
- Incorporates and counsels on the correct and consistent application, interpretation, and utilization of member health care benefits (including transition of care).
- Discharge Planning: Ensures continuity of care through communication in rounds and written documentation, level of care recommendations, transfer coordination, discharge planning and obtaining authorizations/approvals as needed for outside services for the patient.
- Develops, evaluates, and coordinates a comprehensive discharge plan in conjunction with the patient/family, physician, nursing, social services, and other healthcare providers and agencies.
- Performance Improvement: Monitors care processes to provide cost-effective implementation and evaluation of utilization management and patient care activities, initiatives, and protocols.
- Participates in the development and implementation of guidelines, preprinted physician orders, care paths, etc. for patient care.
- Identifies and assists in the implementation of opportunities for cost-savings and improvements in the quality of care across the continuum.
- Develops, collects, trends, and analyzes data relevant to the utilization of healthcare resources including avoidable/variance days, readmissions, one-day stays, DRGs, LOS, etc.
- Participates in the development, implementation, communication, maintenance and monitoring of local UM Work plan initiatives.
- Administrative and Regulatory: Shares accountability with the UM Manager for planning, developing, and managing the department budget.
- Participates in interviewing, makes hiring recommendations, orients and provides on-going supervision of support staff.
- Provides input into the performance evaluations of team members.
- May plan and control work assignments and special projects of team members.
- Assists in developing, implementing and maintaining utilization management policies and procedures.
- Conducts UM, care coordination, and discharge planning activities according to all applicable regulatory requirements (see qualifications).

Qualifications:

Basic Qualifications:
- Experience, usually two (2) + years, in direct patient care delivery and management.
- Demonstrated experience in utilization review, case management, and discharge planning preferred, usually two (2) + years.
- BSN or BA in health care related field OR diploma/associate degree in nursing (ADN) with comparable years of experience required.
- Master's degree preferred.
- Graduate of accredited school of nursing, BLS Certification, and current California RN licensure required.
- Knowledge of the Nurse Practice Act, TJC, DMHC, CMS, NCQA, HIPPA, ERISA, EMTALA and all other applicable federal/state/local laws and regulations.
- Demonstrated strong communication and customer service skills, problem-solving, critical thinking, and clinical judgment abilities.
- Fundamental word processing and computer navigation skills and the ability to interpret and use analytic data in day to day operations.
- Knowledge of healthcare benefits associated with various business lines (Medicare/KPSA, Commercial/KFH, Medi-Cal, Federal, etc.)

Schedule: Variable nights and alternating weekends from 11:00pm to 7:30am]]> Tue, 15 May 2012 16:00:00 GMT 2433521-Oakland-Nursing-Licensed
Essential Functions:
- Support & comply w/ the Principles of Responsibility (Kaiser Permanente Code of Conduct) & w/ guidance from PI, assist w/ ensuring compliance w/ KPNC IRB approved protocols.
- Actively plan, prepare, & participate in any external & internal compliance monitoring &/or audits & inspections to protect research participants, assure operational effectiveness of the program, & reduce risks to the organization.
- In collaboration w/ PI, plan, & implement recruitment procedures for potential participants.
- W/ supervision, manage enrollment of participants into the trial (screening, randomization, follow-up, data collection), & any study-related procedures as required by protocol.
- Participate in the ongoing informed consent process w/ PI to ensure that research participants & their families have their questions answered & understand the patient/participant Bill of Rights, consent form, & participant's responsibilities in the study.
- Utilize knowledge of disease processes to observe & report adverse events & protocol violations/deviations in a timely & accurate manner to the PI & Sponsor to ensure the health, safety, & welfare of the participant.
- Adhere to scope of practice, utilize, & document the nursing procedures to plan, deliver, & evaluate goal focused, individualized, safe, age-specific care as it relates to research participants w/ both non-complex & complex medical conditions.
- Record & abstract data from source documentation onto case report forms (paper or electronic) in a timely manner.
- W/ direction from PI &/or working w/ the Regional Regulatory Support staff, process new IRB research proposals, amendments, continuing review applications, protocol violations, & adverse events in accordance w/ KP & departmental policies & procedures & federal regulations, if applicable.
- Actively identify & participate in training, education, & development, quality control activities to improve own knowledge & performance to sustain & enhance professional development as a proficient research nurse participating in the conduct of clinical trials.
- Adhere to Guideline for Good Clinical Practice (GCP), federal, state, & local regulations, & KP policies & procedures to ensure confidentiality, privacy, & security of clinical research interactions & participant information, support high quality implementation, conduct of clinical trials, assure maintenance of research activities, documentation to IRB & responsible use of operational research databases in compliance w/ KP policies.
- May supervise non-licensed & licensed research staff.
- Perform job functions according to the factors listed below under Job Criteria & other duties as assigned by appropriate management.

Qualifications:

Basic Qualifications:
- 5 years recent clinical nursing experience in a hospital, clinic or similar health care setting required.
- 2 years clinical trials research experience required.
- Project management skills required.
- Minimum of a diploma from an accredited nursing school required.
- Bachelor's degree preferred and may be substituted for 1 years work experience.
- Master's degree may be substituted for 2 years work experience.
- Current CA RN license required.
- Current IATA/DOT certification required.
- Current ACRP or SoCRA certification required or willingness to obtain within 1 year of hire.
- Current BLS certification required.
- Willingness to obtain other certifications, if required.
- Must be proficient in electronic health systems and databases used in research environment, or willingness to learn and demonstrate proficiency within six months from hire.
- Possess thorough knowledge and understanding of policies, procedures, and regulations governing human subject research, and the incorporation of them in the daily conduct of research and safety of participants.
- Possess proficient knowledge and skills to identify and process clinical information to determine if documentation is accurate, complete, and to ensure procedures contain appropriate safeguards.
- Demonstrate effective written, verbal, and interpersonal communication skills.
- Attention to detail and accuracy.
- Ability to manage multiple tasks with multiple deadlines.
- Demonstrate prioritization and organizational skills.
- Demonstrate project management skills.
- Possess strong medical terminology skills.
- Demonstrate basic drug calculation skills.
- Demonstrate problem-solving skills.
- Possess nursing skills (i.e. phlebotomy, performing vital signs, nursing assessments, etc.).
- Comprehensive knowledge of GCP, federal, state, and local regulations including HIPAA and KP policies and procedures.
- Comprehensive knowledge of the principles, methods and procedures of basic medical and/or clinical research processes.
- Comprehensive knowledge and understanding of human research protection regulations, policies, procedures, and standards as applied to IRB and compliance operations. Comprehensive knowledge of clinical trials research and research regulations, as well as significant clinical trial experience in a specific therapeutic area.
- Ability to work in a Labor Partnership environment.
- Team lead experience strongly preferred.


Preferred Qualifications:
- Strong Medical/Surgical Nursing experience with background in care of Cystic Fibrosis patients
- Clinical research coordinator experience
- Current knowledge of Good Clinical Practice
- Experience in project management and quality systems management a plus


++ NOTE: This position is expected to continue for 1 year(s) work or pending continuation of grant/contract funding ++
]]> Tue, 15 May 2012 16:00:00 GMT 2433445-Oakland-Nursing-Licensed Oakland, CA

Supports an Executive Director and members of the management team with complex administrative support and project coordination to include the following:

- Manages multiple calendars to include arranging complex special events requiring solid understanding of event requirements and coordination of dependencies.
- Drives agenda planning and meeting set-up for regularly scheduled meetings.
- Assists with complex custom reports and cross-functional initiatives that require project coordination (e.g., data collection and validation, project reporting, etc.).
- Drafts more complex and detailed correspondence for executives using KP knowledge and advanced business acumen; independently updates department documents as needed. Uses basic to advanced knowledge of two or more Microsoft Office/PC applications, depending upon department or business needs.
- Answers phones and email, and directs inquiries to appropriate parties based on functional/operational knowledge; may respond to routine to moderately complex inquiries directly.
- Monitors & resolves administrative budget issues to include billing and payment authorization for planned and unplanned expenses and special events; handles recharges across business units, tracks and accounts for executive travel/business expenses.
- Interacts regularly with KP employees at all levels across multiple organizations, as well as external representatives as a liaison, to gather, exchange, and compare/contrast pertinent operational information for others' use.
- Coordinates administrative workflow of the group; recommends new processes as needed.
-Serves as part of a larger administrative professionals team (4-person team) to support the broader department with infrastructure and administration needs.

Qualifications:

Basic Qualifications:
- Eight (8) - ten (10) + years of administrative and/or executive assistant experience w/ increasing levels of scope & discretion.
- Preferred demonstrated success providing support w/in a complex work environment.
- High School Diploma, GED or related experience.
- BA/BS preferred.
- Ability to learn & apply In-depth knowledge of KP's policies, practices, business, theories & systems.
- Uses acquired knowledge of industry practices & standards.
- Extreme attention to detail & ability to coordinate & provide support to an executive w/ a highly dynamic/complex role at KP.
- As a skilled specialist, completes tasks in creative & effective ways.
- Uses intermediate to advanced MS Office skills (Word, Excel and/or PowerPoint) to create more difficult presentation materials w/ graphs/illustrations, & proofreads content for accuracy & KP established formatting.
- Advanced writing skills to compose complex & detailed correspondence & recommends updates to department documents as needed.
- Requires ability to learn & apply an advanced understanding of a large complex organization & its customers.]]> Tue, 15 May 2012 16:00:00 GMT 2270871-Oakland-Administration,-Clerical,-and-Support-Services Essential Functions:
- Partners with clinical quality service lines to identify issues within operations for focus improvement efforts.
- In collaboration with the clinical lead, coordinates on-going, multiple projects (e.g., supporting the clinical service line model).
- Develops timelines and agenda items.
- Helps identify best methods and processes for performance improvement, including developing project plans, facilitating group process and training related to data collection/reporting.
- Support groups through the full rapid improvement cycle.
- Helps identify and recommend actions to correct activities and processes.
- Analyzes, interprets information and makes recommendations on data collection.
- Presents data in a graphical format to support leadership groups and committees strategic planning and decision-making.
- Analyzes and compiles data into spreadsheets and databases.
- Helps identify and communicate alternative solutions to projects as needed.
- Abstracts data using Health Connect; runs reports and communicates results of analysis effectively to key stakeholders.
- Maintains and coordinates audits.
- Assists with developing audit methods to assess performance improvement and to ensure regulatory compliance.
- Based on audit results, creates and presents reports using various systems and databases (e.g., MIDAS focus studies).
- Supports workgroups or committees (e.g., peer review).
- Prepares meeting materials, including agendas and minutes; coordinates conference room logistics; monitors and follows up with action plans).

Secondary Functions:
- Manages on-going multiple quality projects for the East Bay Risk department.
- Conducts needs assessment to plan projects, coordinates and monitors support services/staff, develops timelines, agenda items and presents findings.
- Analyzes, interprets information, and makes recommendations regarding The Joint Commission standards, CME requirements and credentialing/privileges.
- Designs and drafts proposal plans for sponsor approval.
- Monitors project costs, timelines, staffing, space and equipment needs.
- Recommends project strategy.
- Identifies best methods and processes; develops project planning, group process facilitation, training and appropriate information of technology.
- Serves as resource to the Risk and Patient Safety committees.
- Designs communication plans to implement recommendations.
- Identifies and recommends procedures to correct activities and processes.
- Develops and revises standards, policies, procedures and processes, such as improving the link between Quality Outcomes/ Improvement, Risk management, AR&L and Credentialing / Privileges.

Qualifications:

Basic Qualifications:
- Demonstrated ability in managing databases, developing reports and data analysis using Excel and Access (3-5 years).
- Bachelor's degree in business administration, information technology or health care related field OR equivalent experience.
- Demonstrated knowledge of quality improvement; accreditation and licensing.
- Strong problem solving, project management and teamwork skills.
- Advanced skills with Microsoft applications (Word, Excel, Access and Power Point).
- Must be able to work in a Labor-Management partnership.

Preferred Qualifications:
- Significant experience (typically 3-5 years) in health care facility.
- Supervisory experience preferred.
- Current knowledge of The Joint Commission, Title 22 and NCQA required.
- Demonstrated knowledge of adult learning theories.
- Must be PC literate, Microsoft Office applications preferred.
- Valid CA driver's license and personal means of transportation preferred.]]> Tue, 15 May 2012 16:00:00 GMT 2433448-Oakland-Quality-Assurance,-Utilization-Review,-or-Case-Management Essential Functions:
- Manages the design, development, coordination, & quality of the credentialing process
- Creates operations & communications processes that support organizational strategies & business objectives
- Provides consulting services regarding regulatory, legal, accreditation program, & Regional credentialing standards throughout the region
- Manages the credential budget
- Manages credentialing function for TPMG Human Resources Department
- May coach, train, & direct work of credentialing staff
- Creates & manages credentials budget
- Works w/ practice site Credentials & Privileges Coordinators to share & implement best practices whenever feasible
- Interprets requirements & disseminates information to all involved parties to assure necessary compliance, compatibility, & continuous quality improvement of credentialing processes
- Informs Medical Group & KFH/P leadership of key issues & acts as Medical Group agent in influencing changes in program & agency requirements
- Partners w/ appropriate Program, Regional, CSA, Medical Group individuals & groups, accrediting bodies, & external consultants to develop & implement systems & processes that meet requirements & adhere to Regional Credentialing policies & procedures
- Collaborates w/ interregional peers to identify & implement best practices


Qualifications:

Basic Qualifications:
- Significant experience (usually 5+ years) in health care in an administrative or managerial position related to credentialing &/or accreditation
- Bachelor's degree in Health Care Administration, Public Health, or related field, or equivalent experience required
- Master's Degree preferred
- Certification as Certified Provider Credentialing Specialist (CPCS) preferred
- Extensive knowledge of the credentialing process, accreditation, & regulatory standards
- Significant knowledge of Federal & State regulatory requirements & accreditation standards e.g., The Joint Commission, TITLE 22, NCQA, NPDB, & certifying agencies
- Strong organization & communication skills & attention to details required
- Demonstrated problem-solving skills & initiative
- Proficient w/ Medical Terminology
- Ability to lead & facilitate processes through influence & collaboration
- Must be able to work in a Labor/Management Partnership environment
]]> Tue, 15 May 2012 16:00:00 GMT 2433491-Oakland-Quality-Assurance,-Utilization-Review,-or-Case-Management Essential Functions:
- Reviews operating room schedule in advance to avoid equipment conflicts.
- Sets up and checks equipment for cleanliness and functionality prior to use.
- Dons personal protective equipment when necessary.
- Tests equipment prior to return to location of origin.
- Notify Bio Medical Engineering and Manager in a timely manner when repair is needed.
- Coordinate instrumentation and equipment reports with appropriate services or company representatives.
- Educate staff on equipment use.
- Work with management staff and service leads in ordering equipment and instruments.
- Problem solves equipment issues in collaboration with manager and Bio Medical Engineering.
- Perform other related duties as necessary.
- This job has no supervisory responsibilities.


Qualifications:

Basic Qualifications:
- Two (2) years experience with Operating Room instrumentation and equipment.
- High School Diploma/GED.
- BLS certification required.
- Basic computer skills
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to communicate effectively in writing.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
]]> Tue, 15 May 2012 16:00:00 GMT 2433466-Oakland-Patient-Care-Services-Non-RN
Essential Functions:
- Manages the units day to day clinical operations including practice standards, staffing, payroll, budgets, fiscal management, & quality improvement.
- Develops & implements action plans to improve staff development.
- Supervises a single unit (8 to 24 hours) of approximately 20- 60 +employees.
- Ensures the highest quality of care is provided & is in compliance w/ federal, state, & local regulatory requirements & established departmental policies & procedures.
- Utilization of services.
- Monitors the quality of service & utilization standards & assumes specific responsibility for patient care at the unit level.
- Ensures coordinated plans of treatment, customer focused care & cost effective utilization of services.
- Monitors the allocation & utilization of personnel based on continual changes in patient population/needs & provides the best level of patient care while identifying savings opportunities.
- Works w/ health care providers outside of the unit, to achieve optimal patient care across the continuum.
- Researches, identifies, & implements best practice models of other units.
- Investigates & resolves patient/family member concerns regarding patient care.
- Supervises the daily unit operations, including human resources management, department & employee safety programs, & risk management.
- Accesses KP Health Connect to evaluate the quality of care provided.
- Uses KP Health Connect to manage clinical operations.
- Monitors quality, appropriateness, & accuracy of KP Health Connect documentation
- Maintains role specific KP Health Connect competencies.



Qualifications:

Basic Qualifications:
- BSN or BA in health care related field preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- Current BLS certification required & ALCS certification strongly preferred.
- PALS certification may be required for positions in specific departments.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, & budgeting.
- Knowledge of Nursing Practice Act, The Joint Commission & other federal, state, & local regulatory requirements.
- Strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429292-Oakland-Nursing-Licensed Essential Functions:
- Manages community health programs in Northern California's Community Benefit Program, including philanthropy, in-kind, safety net &/or community health improvement programs at the local &/or regional level
- Identifies, & maintains strategic partnerships w/ safety net organizations, including community clinics, their consortia, & their networks; as well as partnerships w/ public hospitals & health systems to enhance the viability of the safety net as well as enhance community health access
- Coordinates strategies w/ California Regions, Program Office & across areas for optimum impact, scale, & visibility
- Facilitates active participation among KP staff & physicians in community health & community benefit program development & w/ nonprofit health & human service groups
- Ensures that programs & activities are in compliance w/ legislative, regulatory & Kaiser Permanente Regional & Program Office policies
- Identifies corporate marketing, community relations outreach, & media opportunities to increase visibility of Community Benefits portfolio & programs
- Coordinates w/ Public Affairs colleagues including communications, media, & Community/Government relations at the area & regional levels
- Communicates to build understanding & support by informing internal & external audiences about Community Benefit/Community Health programs
- Manages & builds multi-disciplinary project teams including selecting participants, determining goals & priorities, & evaluating performance
- Provides expert consultation & technical assistance regarding Community Benefits/Community Health initiatives in the Region
- May recruit & manage work of other Community Benefit/Community Health staff &/or work of outside consultants
- May manage local area contributions program, & maintain relationships w/ grantees, including monitoring of grantees' progress, & maintaining complete information on grants & in-kind support to community agencies
- May ensure maintenance of comprehensive data tracking system for both financial & in-kind data. (Including complete, accurate inputting & tracking of data)
- May be responsible for key deliverables outlined by SB 697, including tri-annual, community needs assessment & community benefit plans by Medical Center for filing w/ government agencies
- Position requires travel throughout the Northern California region


Qualifications:

Basic Qualifications:
- Extensive experience (10 years or more) of progressive experience in planning, development, & administration of health or social services at local community, county or state level programs
- At least 5 years experience in developing & supporting collaborative partnerships w/ multiple agencies
- Experience w/ oversight of large complicated budget & fiscal management
- Grant management experience preferred
- Experience in non-profit health or social services agency preferred
- Bachelor's degree in healthcare administration, public health, social work, public policy, or related field
- MA preferred
- Ability to manage resources & coordinate across areas & cross functionally
- May manage region-wide programs
- Ability to develop & execute collaborative arrangements between departments or organizations on behalf of Kaiser Permanente
- Participatory style, high energy, & a bias for action, w/ excellent judgment
- Excellent written & verbal communication skills
- Ability to facilitate groups effectively
]]> Mon, 14 May 2012 16:00:00 GMT 2429288-Oakland-External-Affairs-and-Public-Relations Oakland, CA

The Compliance Consultant IV is responsible for overseeing Kaiser Permanente's compliance with federal and state insurance laws, regulations and sub-regulatory guidance through the planning and implementation of compliance systems and initiatives. On an on-going basis, Will be responsible for leading compliance's national engagement for several health plan and health care reform initiatives through research and interpretation of regulations and laws to establish compliance standards/requirements, and working with compliance partners and health plan business leads to integrate compliance standards into operations.
Researches, plans, implements, and monitors a broad portfolio of compliance systems and initiatives to enable organizational compliance with all applicable Federal, state, and local regulations/laws, as well as overseeing the protection of organizational assets. On an on-going basis, researches and interprets regulations and laws to establish compliance standards, and may develop and/or deliver training and communications/change management relative to new standards. Assesses organizational systems (both physical and process or data related) to determine gaps in compliance and determine opportunities for remediation. Advises the organization on all compliance matters. May investigate violations of compliance policy, laws, regulations, etc. or conduct on-going monitoring and reporting to ensure remediation. May be responsible for project management relative to new compliance initiatives, products, or annual processes.

Essential Functions:
- National Compliance Lead for health plan and health care reform initiatives. Will be responsible for coordinating with national and regional compliance partners to determine compliance's engagement strategy for the initiatives, developing and integrating compliance standards/requirements, and leading and/or supporting assessments and audits.
- Manages, creates, and maintains client relationships with management at all levels of the organization
- In adherence with the KP Compliance Framework, fosters comprehensive compliance management through a series of activities to comply with all applicable regulations and statutes. Activities include
- Planning: Leading the identification of compliance accountabilities; identification of internal and external resources; development of Compliance, Work, and Audit plans; establishing and/or leading compliance-related committees/work groups; and managing external agency relations,
- Implementing: Leading the identification of compliance requirements and directing related analyses; creation and revision of compliance standards, policies, and procedures; overseeing development and/or delivery of compliance and ethics training; leading the monitoring of compliance adherence; and directing reporting on compliance efforts and programs, and
- Validating: Reviewing compliance programs and content, including leading the design and implementation of risk assessments and/or audits, and overseeing the investigation of instances of reported non-compliance
- Researches and stays abreast of regulations and statutes. Determines impacts of implementation of new regulations and statutes and required notifications, changes, and training. Communicates required changes, develops tools to assess risks, and leverages existing workgroups/etc. to facilitate required changes. May engage external regulatory and legislative bodies on developing regulations and laws, providing input and representing Kaiser Permanente's interests
- Works on significant and unique assignments of diverse and complex scope
- Addresses opportunities for process improvements and influencing change
- Requires more complex planning and direction setting with diverse and multiple stakeholders
- Responsibilities impact the achievement of integrated functional and/or KP objectives. In addition, responsibilities impact relationships with external regulatory agencies
- Influences the development of the functional objectives
- Erroneous decisions or recommendations would normally result in failure to achieve functional and/or KP objectives and negatively affect expenditures and resources
- Involves a high degree of interpretation and analysis of obscure or inconclusive data
- Requires a high level of judgment and risk taking to make appropriate decisions for diverse, sophisticated, and undefined issues
- Assume other duties as directed
- Knowledge of health insurance laws, regulations, practices and standards.
- Experience with implementation/administration of insurance products.
- Knowledge of health care compliance policies, practices, and systems.
- Ability to develop advanced compliance principles, theories, and concepts.
- Strong critical thinking, problem solving, and oral and written communication skills.
- Strong, clear written and verbal communication skills to varying levels of the organization.
- Strong project management skills; ability to lead and manage operational and tactical aspects of multiple projects simultaneously.
- Demonstrate ability to timely plan, execute, and complete projects within strict deadlines.
Additional Skills/Knowledge
- Experience with interpreting laws and regulations and ability to identify and partner with business to communicate impact and compliance expectations - Familiarity with health insurance laws and regulations
- Experience with integrating compliance within system/application implementations preferable
- Familiarity with health plan operations and experience with projects in at least one health plan functional area preferable
- Ability to lead and manage operational and tactical aspects of multiple projects at the same time
- Plans, executes, and finalizes projects according to strict deadlines
- Ability to collaborate with multiple functions and departments, across various levels of the organization
- Strong critical thinking, problem solving, and oral and written communication skills

Qualifications:

Basic Qualifications:
- Required: Eight (8) to twelve (12) years of heath care compliance, health care operations (quality, risk, etc.), audit, finance, project management, regulatory or public policy development, investigations, information security, or insurance/health plan governance experience.
- Four (4) year or clinical degree or equivalent experience.
- Advanced knowledge of health care compliance policies, practices, and systems.
- Contributes to the development of compliance principles, theories, and concepts.
- Broad knowledge of health care industry practices and standards.
- Ability to draft and revise documents including policies, standards, analyses, and reports.
- Project management skills
- Advanced knowledge of health care and related compliance issues.]]> Mon, 14 May 2012 16:00:00 GMT 2429278-Oakland-Compliance,-Privacy,-and-Regulatory Make it yours. At Kaiser Permanente, we realize that it takes more than expert medical care to be one of the nation's leading health care providers and not-for-profit health plans. It takes advanced technologies, state-of-art facilities, and the people to support them. Come impact your future, and the future of care. If this sounds like something you believe in, consider joining us in Oakland, California.

Executive Assistant I - Marketing, Service, Sales Administration

In this busy role, you will be responsible for providing administrative and business operations support for seniormanagement and to anticipate and meet business needs and organizational goals. You will be expected to analyze problems; determine the most effective solutions; compile and analyze data; and prepare reports/recommendations. Administrative duties will be complex and varied, extending across several lines of business and functional areas, and require the ability to anticipate and proactively solve logistical and coordination issues. In addition, you will also assist the events planning staff in the organization of at least two major annual conferences; coordinate the administrative workflow of the department; and recommend new processes as needed. Above all, you must be a take-charge individual who is able to hit the ground running.
Essential Functions:
- Provides more complex administrative support & project coordination for executives & senior management to include the following:
- Answers phones & email, & directs inquiries to appropriate parties based on functional/operational knowledge; may respond to routine to moderately complex inquiries directly. (20%)
- Manages multiple calendars to include arranging complex special events requiring solid understanding of event requirements & coordination of dependencies. (25%)
- Drafts more complex & detailed correspondence for executives using KP knowledge & advanced business acumen; independently updates department documents as needed.
- Uses basic to advanced knowledge of two or more Microsoft Office/PC applications, depending upon department or business needs. (15%)
- Assists w/ complex custom reports & cross-functional initiatives that require project coordination (e.g., data collection & validation, project reporting, etc. (10%)
- Monitors & resolves administrative budget issues to include billing & payment authorization for planned & unplanned expenses & special events; handles recharges across business units, tracks & accounts for executive travel/business expenses. (10%)
- Interacts regularly w/ KP employees at all levels across multiple organizations, as well as external representatives as a liaison, to gather, exchange, & compare/contrast pertinent operational information for others' use. (10%)
- Coordinates administrative workflow of the department; recommends new processes as needed.
- Directs & delegates to other administrative assistants on work processes & best practices. (10%)
- Responsibilities impact the achievement of department objectives.
- Contributions impact functional projects and/or initiatives.
- Errors would result in delays, inefficiencies and/or expenses as well as inconvenience executive staff.
- Exercises judgment in selecting methods, techniques & evaluation criteria for obtaining results.
- Generally involves using knowledge of generally established procedures, instructions, & department resources.
- Requires judgment to select from less than apparent alternatives.
- Requires decision-making w/in defined parameters; must have sound knowledge of department & executive priorities to ensure objectives are met.
- Develops solutions to difficult problems, using knowledge of KP/department policies & procedures.
- Most problems are not clearly defined & solutions require intermediate problem-solving experience.
- Must be able to come up w/ quick solutions as schedules & projects change.
- Provides a variety of difficult operational information to convey concepts & processes.
- Communicates department information to entire functional/department staff, as well as other executive staff.
- Works w/in established KP/department policies & procedures on assigned work.
- Work is generally supervised, checks in w/ manager for direction on a limited basis.
- Has authority to act on behalf of executives regarding many administrative/project matters; has authority to delegate & assign work to others w/in the executive's jurisdiction.

Qualifications:

Basic Qualifications:
- Minimum 8 years of administrative and/or executive assistant experience with increasing levels of discretion and expanding scope of duties.
- Demonstrated ability to quickly gain a thorough understanding of a large, complex organization and its customers and their needs.
- Proven ability to effectively utilize best business practices, standards, theories, and systems.
- Intermediate to advanced knowledge of Word, Excel, and PowerPoint.
- Ability to create sophisticated presentation materials with graphs/illustrations.
- Must be detail-oriented with strong organizational, problem-solving, writing, grammatical, proofreading, and vocabulary skills.
- Interest in intranet site design and maintenance a plus (Vivian tan-I hate to lose Shashana).
- Demonstrated success providing support within a complex business environment.
Preferred Qualifications:
- Bachelor's degree.
- MS Share Point skills highly preferred.
]]> Mon, 14 May 2012 16:00:00 GMT 2429303-Oakland-Administration,-Clerical,-and-Support-Services
Essential Functions:
- Manages the units day to day clinical operations including practice standards, staffing, payroll, budgets, fiscal management, & quality improvement.
- Develops & implements action plans to improve staff development.
- Supervises a single unit (8 to 24 hours) of approximately 20- 60 +employees.
- Ensures the highest quality of care is provided & is in compliance w/ federal, state, & local regulatory requirements & established departmental policies & procedures.
- Utilization of services.
- Monitors the quality of service & utilization standards & assumes specific responsibility for patient care at the unit level.
- Ensures coordinated plans of treatment, customer focused care & cost effective utilization of services.
- Monitors the allocation & utilization of personnel based on continual changes in patient population/needs & provides the best level of patient care while identifying savings opportunities.
- Works w/ health care providers outside of the unit, to achieve optimal patient care across the continuum.
- Researches, identifies, & implements best practice models of other units.
- Investigates & resolves patient/family member concerns regarding patient care.
- Supervises the daily unit operations, including human resources management, department & employee safety programs, & risk management.
- Accesses KP Health Connect to evaluate the quality of care provided.
- Uses KP Health Connect to manage clinical operations.
- Monitors quality, appropriateness, & accuracy of KP Health Connect documentation
- Maintains role specific KP Health Connect competencies.



Qualifications:

Basic Qualifications:
- BSN or BA in health care related field preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- Current BLS certification required & ALCS certification strongly preferred.
- PALS certification may be required for positions in specific departments.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, & budgeting.
- Knowledge of Nursing Practice Act, The Joint Commission & other federal, state, & local regulatory requirements.
- Strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429301-Oakland-Nursing-Licensed
Essential Functions:
- Manages the operations of 24-hour departments that may be at multiple locations.
- Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.
- Establishes, implements, and maintains patient care and service standards to meet members and internal clients' expectations.
- Designs and evaluates processes to improve systems and patient care results across the continuum of care.
- Develops and monitors budgets for the appropriate use of human and material resources.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Ensures on going staff development.
- Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met.
- Oversees and develops standards of care and standards of practice, directs fiscal management, and quality improvement activities.
- Manages and resolves human resource, employee and department safety, and risk management issues.

Qualifications:

Basic Qualifications:
- Extensive nursing experience in both patient care and management/leadership roles required (usually five (5) years).
- Previous supervisory experience required (usually four (4) years).
- BSN or BA in a health care related field strongly preferred.
- Master's degree preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- BLS certificate required.
- Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429300-Oakland-Nursing-Licensed
Essential Functions:
- Manages the 24/7 home health/ hospice agency, providing patient care services.
- Develops, implements, and monitors departmental policy and procedures, which support the organization's goals and business objectives and ensures they are met.
- Ensures assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.
- Establishes, implements, and maintains patient care and service standards to meet members and internal client expectations.
- Oversees and develops standards of care and standards of practice, directs fiscal management, and quality improvement activities.
- Manages and resolves human resource, employee and department safety, and risk management issues.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Monitors allocation and utilization of staff.
- Develops and implements action plans to improve staff development.
- Resource to staff as clinical expert.
- Schedules and assigns staff, registry staff, and volunteers for home health and/or hospice visits.
- Monitors quality of service and utilization standards and assumes specific responsibility for patient care.
- Ensures coordinated plans of treatment and cost effective utilization of services.
- Develops and monitors budgets for the appropriate use of human and material resources.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Ensures patient receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
- Assists in developing, implementing, and maintain the departments quality assurance and utilization management programs.
- Investigates and resolves patient/family member concerns regarding patient care. Performs needs assessments and arranges for outside contractual services for teams.
- Serves as a resource for contract services, monitors their quality of service, their compliance with care plan, and costs.
- Works with outside providers to achieve optimal patient care across the continuum.
- Works with health care providers outside of unit to coordinate interdisciplinary approach to providing continuity of care, including utilization management.
- Researches, identifies and implements best practice models of other units.
- Oversees data analysis.
- Provides clinical and regulatory expertise in the review of denial supporting documentation and notification.

Qualifications:

Basic Qualifications:
- Extensive experience in home health and/or hospice and in management/leadership roles required (usually five (5) years).
- Previous nursing experience in acute care setting (usually two (2) years).
- Previous supervisory experience required (usually four (4) years).
- Bachelor's degree in nursing or a related field or equivalent experience.
- Must have a current RN license in California.
- Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429258-Oakland-Nursing-Licensed Essential Functions:
- Must ensure that the general ledger & patient data files are loaded properly each month through monthly validation & reconciliation
- Audits the calculation & application of unit costs
- Provides quality control by reviewing a complex M204, mainframe, & TSI database to check for unacceptable variances & errors
- Coordinates the correction of any & all identified errors
- Provides a complete & reconciled database to users on a timely basis each month
- Conducts the monthly processing to populate the CMIS regional database w/ financial, clinical, demographic, utilization, & cost data
- Conducts database batch processing & coordination
- Coordinates the team's correction of any data rejects
- Audits & reconciles expenses & utilization as they travel through the Eclipsys/TSI modules
- Maintains the Indirect Cost Allocation structure for the entire region
- Understands the complexities of the ICA structure
- Audits the success of the demographic & clinical data loads
- Audits final costing & identifies any data quality issues
- Corrects the problem or brings the issue to the appropriate level for correction
- Resolves intricate data issues
- Serves as a CMIS liaison to & maintains regular contact w/ Partners providing source system data
- Meets w/ source system owners to resolve any data feed issues & discuss data feed improvements
- Meets w/ IT representatives to resolve any technological issues & discuss technological improvements
- Takes direction from Consultants for database improvement
- Communicates database status to Service Area consultants
- Works w/ CMIS team members to improve CMIS database continually


Qualifications:

Basic Qualifications:
- Previous (usually two (2) to three (3) years) relevant work experience
- Experience w/ relational databases
- Experience in working in a multi-disciplinary team
- Project coordination experience preferred
- Mainframe experience preferred
- Bachelor's degree, or equivalent experience in information management, finance, accounting or related field
- Written & oral communication skills
- Good project management & consulting skills
- Excellent verbal & written communication skills
- Proficient in PC databases, decision support tools, spreadsheets, & word processing
- Strong analytic skills
- Ability to work independently
- Ability to meet deadlines
- Attention to detail required
- Strong problem solving ability
- Ability to multi-task
- Ability to determine key business issues & develop effective action plans from multi-disciplinary perspectives
- Ability to conduct & interpret quantitative & qualitative analyses

Preferred Qualifications:
- Master's degree]]> Mon, 14 May 2012 16:00:00 GMT 2429244-Oakland-Accounting,-Finance,-and-Actuarial-Services
Essential Functions:
- Responsible for budget planning/development/monitoring.
- Various managerial levels report into this position; responsible for all managerial functions for direct reports and ultimate responsibility for all personnel management within unit.
- Large scale oversight for programs and staff within a large medical center or across a service area.
- Responsible for multiple programs at multi-sites across department.
- Accountable for access outcomes; allocation of resources; handles member concerns and grievances.
- Represents the department at a Regional level; may have a regional role such as Chair of Chiefs Groups.

Secondary Functions:
- Large scale oversight for programs and staff within OAK General Adult services.
- Represents the Adult Services and department at Regional meetings.
- Leadership of a large, diverse psychotherapist staff in the Adult Services of the Oakland Department of Psychiatry, organizing and facilitating meetings; developing an annual report for the Department; managing information technology and data; developing and managing personnel and compensation policy; supervising the performance of psychotherapy staff and conducting progressive discipline where appropriate; coordinating services with other administrators; and completing other administrative work under the direction of the Department's Chief.
- The successful applicant will have primary responsibility for evaluating the performance of psychotherapy staff and behavior health managers within Adult Services and provide administrative support to other managers in the Department, including the Service Director.



Qualifications:

Basic Qualifications:
- Previous management experience.
- Bachelor's in nursing, social work or other health related field.
- Master's degree in nursing, social work, psychology, or Ph.D./Psy.D in psychology from an accredited university or professional school preferred.
- Current valid license as a Psychologist or Marriage and Family Therapist, Licensed Clinical Social Worker in the State of California, or Advanced Practitioner RN.
- Must have a Nat'l Provider Identifier (NPI) or obtain an NPI, prior to employment start date.
- Knowledge of social services agencies, state regulations and APA standards as they relate to client treatment, patient rights and client/patient confidentiality, and other ethical issues.
- Excellent interpersonal and communication skills.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- A minimum of two years tenure in a managerial role in Psychiatry or related field.
- Position entails clinical and administrative responsibilities.
- Strategic leadership and planning skills a must.
- High levels of clinical competence in evaluating, diagnosing, planning and carrying out treatment for Adult patients are required.
- In addition, position entails leadership of a large, diverse mental health program, including organizing and facilitating meetings, participating on Service and Departmental Administrative teams, developing an annual report for the Department, managing information technology and data, developing and managing personnel and operational policy, supervising the performance of psychotherapists and responsibility for conducting performance evaluations for therapists and behavior health managers on the Adult Service.
- Administrative support for the Sub-Chief of the service and the Service Director in the Department.
- Oversight of the hiring and orientation of new psychotherapists and liaison with hospital Credentials and Privileges committee.
- Representation of the Adult Service psychotherapy staff to medical center administration and medical staff.
- The successful applicant will work with the Chief of Psychiatry, Sub-Chief of OAK Adult Services, Service Director and Service Manager as lead Behavior Health Manager of the Adult Service to insure maintenance of high-quality mental health services and operations.

Schedule: Some evening and on-call work involved
]]> Mon, 14 May 2012 16:00:00 GMT 2429236-Oakland-Behavioral-or-Mental-Health
Essential Functions:
- Manages the units day to day clinical operations including practice standards, staffing, payroll, budgets, fiscal management, & quality improvement.
- Develops & implements action plans to improve staff development.
- Supervises a single unit (8 to 24 hours) of approximately 20- 60 +employees.
- Ensures the highest quality of care is provided & is in compliance w/ federal, state, & local regulatory requirements & established departmental policies & procedures.
- Utilization of services.
- Monitors the quality of service & utilization standards & assumes specific responsibility for patient care at the unit level.
- Ensures coordinated plans of treatment, customer focused care & cost effective utilization of services.
- Monitors the allocation & utilization of personnel based on continual changes in patient population/needs & provides the best level of patient care while identifying savings opportunities.
- Works w/ health care providers outside of the unit, to achieve optimal patient care across the continuum.
- Researches, identifies, & implements best practice models of other units.
- Investigates & resolves patient/family member concerns regarding patient care.
- Supervises the daily unit operations, including human resources management, department & employee safety programs, & risk management.
- Accesses KP Health Connect to evaluate the quality of care provided.
- Uses KP Health Connect to manage clinical operations.
- Monitors quality, appropriateness, & accuracy of KP Health Connect documentation
- Maintains role specific KP Health Connect competencies.



Qualifications:

Basic Qualifications:
- BSN or BA in health care related field preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- Current BLS certification required & ALCS certification strongly preferred.
- PALS certification may be required for positions in specific departments.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, & budgeting.
- Knowledge of Nursing Practice Act, The Joint Commission & other federal, state, & local regulatory requirements.
- Strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429273-Oakland-Nursing-Licensed
Essential Functions:
- Manages the units day to day clinical operations including practice standards, staffing, payroll, budgets, fiscal management, & quality improvement.
- Develops & implements action plans to improve staff development.
- Supervises a single unit (8 to 24 hours) of approximately 20- 60 +employees.
- Ensures the highest quality of care is provided & is in compliance w/ federal, state, & local regulatory requirements & established departmental policies & procedures.
- Utilization of services.
- Monitors the quality of service & utilization standards & assumes specific responsibility for patient care at the unit level.
- Ensures coordinated plans of treatment, customer focused care & cost effective utilization of services.
- Monitors the allocation & utilization of personnel based on continual changes in patient population/needs & provides the best level of patient care while identifying savings opportunities.
- Works w/ health care providers outside of the unit, to achieve optimal patient care across the continuum.
- Researches, identifies, & implements best practice models of other units.
- Investigates & resolves patient/family member concerns regarding patient care.
- Supervises the daily unit operations, including human resources management, department & employee safety programs, & risk management.
- Accesses KP Health Connect to evaluate the quality of care provided.
- Uses KP Health Connect to manage clinical operations.
- Monitors quality, appropriateness, & accuracy of KP Health Connect documentation
- Maintains role specific KP Health Connect competencies.



Qualifications:

Basic Qualifications:
- BSN or BA in health care related field preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- Current BLS certification required & ALCS certification strongly preferred.
- PALS certification may be required for positions in specific departments.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing, & budgeting.
- Knowledge of Nursing Practice Act, The Joint Commission & other federal, state, & local regulatory requirements.
- Strong interpersonal communication skills.]]> Mon, 14 May 2012 16:00:00 GMT 2429267-Oakland-Nursing-Licensed Essential Functions:
- Works in conjunction w/ the regional government relations and community relations departments to help assure a coordinated area, regional, statewide, and national government and community relations program.
- Identifies and clarifies public issues that affect the organization.
- Provide political and governmental expertise to Area Leadership and Region Government Relations.
- Maintains high level of knowledge on local governmental process, ballot and election issues, competitive threats, and governmental political climate.
- Obtains consensus from management and implement approach or position.
- Manages multi-disciplinary project teams including selecting participants, determining goals and priorities, and evaluating performance.
- Manages work of outside consultants as needed.
- Oversees the collecting and evaluation of quantitative and qualitative data.
- Synthesizes analyses and identifies key findings. Formulates implementation plans and evaluates effectiveness of actions/programs implemented.
- Develops and manages a community relations infrastructure that supports KP's vision of good corporate citizenship.
- Represents KP's interest externally through appropriate liaisons w/ legislative, regulatory and industry contacts.
- Cultivates collaborative partnerships w/ Area managers.
- Identifies and resolves issues w/ Area management to ensure successful performance toward region-wide CGR strategies.
- Provides expert consultation and technical assistance regarding CGR initiatives in the region.
- Supports the strategic and active involvement of KP physicians, executives, and employees in community organizations and activities and also in programs that support the government relations agenda.
- Position may require travel throughout the Northern California region.

Qualifications:

Basic Qualifications:
- Extensive experience (ten (10) plus years) in progressively responsible community and government relations, public policy, or communications including having overall responsibility for major, high profile projects.
- Bachelor's degree, or equivalent experience, in communications, health care administration, or other relevant field.
- Master's preferred.
- Significant w/ governmental and non-governmental organizations that impacts public policy.
- Knowledge of governmental bodies and community-based organizations that impact the organization.
- Expert interpersonal, communication, and presentation skills.
- Strong organizational, analysis, and problem solving skills.
- Must be able to work in a Labor/Management Partnership environment.]]> Mon, 14 May 2012 16:00:00 GMT 2429265-Oakland-External-Affairs-and-Public-Relations Kaiser Permanente, Oakland, CA

The Executive Account Manager is accountable for developing and executing account and book-of-business strategies to achieve membership, revenue and margin targets. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:
- Develop & execute account and/or book of business plans to ensure attainment of group-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data on the account
- Analyze quantitative data & identify current state
- Identify gaps between current state & analyze impact of moving to optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business position
- Plan & conduct customer meeting & approach
- Successfully negotiate the strategy & changes w/ customer/broker/consultant
- Ensure implementation of plan
- Renew group at the right rate
- Collaborate w/ pricing to implement an ongoing, proactive rate renewal strategy
- Collect & deliver data required to drive the right rate
- Review pricing's rate data to determine drivers of the rate change
- Plan customer meeting & approach
- Negotiate the renewal w/ customer/broker/consultant
- Complete the rate renewal internally
- Evaluate & manage business decisions that merit special consideration
- Renew group w/ the right product & benefit mix
- Collect required demographic & competitor data
- Identify customer needs & KP business goals
- Identify competitors' strengths & weaknesses
- Analyze the group's demographics, utilization, & profitability vs. group's product mix
- Develop product & benefit strategy & plan implementation
- Plan customer meeting & approach
- Negotiate the product & benefit mix w/ customer/broker/consultant
- Develop open enrollment strategies to achieve growth targets
- Collect & analyze key account & customer industry information
- Identify & analyze customer needs & business strategy
- Create opportunities for membership growth, including other Regions
- Create opportunities for revenue growth & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Develop sales strategy for increasing membership and/or revenue
- Obtain buy-in on strategy to ensure support
- Plan customer meeting & approach
- Negotiate the strategy & changes w/ customer
- Develop & execute member sales strategy including open enrollment & new hire strategies
- Identify & facilitate new business opportunities for sales executives
- Complete post-open enrollment analysis, identify lessons learned, & plan future strategies
- Develop 365 strategies to achieve growth targets
- Identify & analyze customer needs & business strategy for new hires & non-open enrollment activities
- Develop sales strategy for increasing membership and/or revenue
- Negotiation contracts that will drive membership & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Negotiate the strategy w/ customer
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Required: Four (4) - six (6) years of experience in marketing, business development, and/or managing business to business relationships with two (2) - four (4) years as a successful account manager required.
- Management of Public Sector Accounts is highly preferred.
- Preferred: Same
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- MHA, MPH, or MBA preferred
- Life license required or ability to obtain one within 120 business days of hire date
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred]]> Sun, 13 May 2012 16:00:00 GMT 2424182-Oakland-Sales-and-Marketing
Essential Functions:
- Assesses, develops and coordinates a clinical treatment program for Health Plan members with acute or chronic psychiatric disorders.
- Consults with staff regarding diagnosis, strengths and deficits of member, as needed or appropriate.
- Provides outpatient psychotherapy to individuals and groups.
- Charts member's treatments and progress in accordance with state regulations and department procedures.
- Instructs and counsels members regarding compliance with prescribed therapeutic regimens.
- Interprets psychiatric treatment to member's family and helps to reduce fear and other attitudes obstructing acceptance of psychiatric care and continuation of treatment if asked to do so by member.
- Makes referrals to case manager, as appropriate, and/or refers member's family to community support services and resources.
- Utilizes resources of public and private agencies and community organizations to meet the needs of members.
- Collaborates with physicians in screening and evaluating members for psychotropic medications.
- May supervise PSW Assistants and PSW Interns, if supervision course has been completed.
- Works on-call evenings, weekends & holidays, assuming primary responsibility for emergency psychiatric care and acting as consultant to emergency department physicians and staff.
- Reports safety concerns to mandated reporting agencies.

Secondary Functions:
- Practice in an adult psychiatric clinic setting.
- Provide individual and group brief Psychotherapy and crisis intervention to an adult psychiatric population.
- Telephone screening as needed.
- Facilitate at least 2 psychotherapy groups.
- Participate in team meetings and collaborate with colleagues.
- Consult with medical and psychiatric staff regarding diagnosis, evaluations, strengths and deficits.
- Instruct and counsel patients regarding compliance with therapeutic regimens, including adherence to prescription medication within the scope of practice.

Qualifications:

Basic Qualifications:
- Psychiatric Social Worker (LCSW): Masters Degree in Social Work required from an accredited college or university and Valid Licensed Clinical Social Worker license in the State of California.
OR
- Marriage & Family Therapist (MFT): Masters Degree in Applied Behavioral Science required. Current license as a Marriage, Family and Child Counselor in the State of California, and previous post license, paid experience as a member of a psychiatric treatment team in an outpatient setting/program under licensed supervision (usually two to four years). Knowledge of state regulations with regard to ethics, treatment, patient rights and confidentiality.
OR
- Marriage & Family Therapist Assistant: Masters Degree in Applied Behavioral Science required from an accredited college of university.
OR
- Psychiatric Social Work Assistant: Masters Degree in Social Work required from an accredited college of university.

Outpatient Psychiatric Social Worker:
- Has experience in assessing, diagnosing and treating a broad range of psychiatric conditions.
- Must have a Nat'l Provider Identifier (NPI), or obtain an NPI, prior to employment start date.
- Must be familiar with DMS-IV-R as a means of diagnosis.
- Excellent interpersonal and communication skills.
- Knowledge of social service agencies, state regulations, and professional board standards as is related to member treatment, patient rights, and member/patient confidentiality.
- Must be able to work in a Labor/Management Partnership environment.
Inpatient Psychiatric Social Worker:
- Working in an inpatient setting, a minimum of three years post licensure experience in acute inpatient psychiatric settings and with the use of psychosocial assessment and psychotherapeutic methods and measures in a hospital, clinic or agency preferred.
- Previous clinical responsibility to include crisis intervention, individual and group psychotherapy preferred.
- Previous clinical responsibility to include inpatient group treatment and crisis intervention preferred.

Preferred Qualifications:
- Minimum of two years experience in the use of psychosocial assessment and Psychotherapeutic methods and clinical case management in a hospital, outpatient clinic or agency.
- Must demonstrate a high level of clinical expertise in diagnosis, evaluation and treatment planning for adult individuals and groups.
- DBT skills a plus.
- Experience treating psychiatric trauma conditions preferred.
- Demonstrated excellent written and verbal skills required.
- Must have the ability to work well in a team setting, have experience and be comfortable working with culturally diverse patients and colleagues.
- Demonstrate a history of good attendance and at least satisfactory previous job performance.
- Bilingual-English/Spanish speaking skills preferred

Schedule: Full-Time Regular, 40 hours per week, Day shifts. Monday-Friday: 9:00am to 5:00pm. Night and weekend on-call to Emergency Department may be required. Regular Evening hours required for at least 20% of time.
]]> Sun, 13 May 2012 16:00:00 GMT 2424164-Oakland-Behavioral-or-Mental-Health Regulatory Services Director - Survey and Provider Dispute Response
Kaiser Permanente
Oakland or Pasadena, CA


The Regulatory Services Director is for serving as the liaison with California State Regulator, Department of Managed Health Care (DMHC) for onsite regulatory surveys.

Specific duties include:
- DMHC Surveys
Help KP prepare for Routine and Non-Routine DMHC Surveys
- Pre-survey and on-site document submission for Routine and Non-Routine surveys
- Coordination of Opening and Exit Conferences for surveys
- Coordinate, prepare, and file responses for the Preliminary and Final Survey Reports
- Serve as direct-point-of contact with regulator for all survey issues
- Partner with HPRS units and operational stakeholders statewide to prepare for surveys and develop responses to survey reports and corrective action plans - including interview preparation with stakeholders
- DMHC Corrective Action Plan Management includes:
Coordination of Corrective Action Plan with responsible operational area for submission to DMHC Oversight of implementation of Corrective Action Plans Ongoing monitoring of Corrective Action Plans
DMHC Provider Disputes
- Respond to payment disputes received by DMHC from non-KP providers
DHCS Fair Hearings
- Represent KP at State Fair Hearings initiated by Medi-Cal members
Personnel Management: Manages the efforts of direct reporting, as well as matrix reporting, positions. Responsible for selecting, developing, and deploying personnel in the most effective manner to meet objectives. Responsible for performance management, compensation decisions, and providing on-going, regular developmental feedback. Influences performance management, compensation decisions, and ongoing feedback for individual contributors reporting to direct report managers, possibly through more than one layer of subordinate management.

Communications, Stakeholder Management, and Negotiation of Agreement: Facilitates communications, manages relationships with stakeholders, and garners support and agreement from involved parties for compliance initiatives and programs for functional areas across the enterprise.

Issue Management, Response, and Mitigation: Responsible for issue management, response, and mitigation for functional areas across the enterprise. Proactively identifies risks and issues related to projects and production operations. Anticipates and addresses issues through regular communication with reporting positions and other internal and external parties at all levels, mitigating risk or, in the most severe cases, escalating issues for resolution by more senior levels as necessary.

Change Management: Responsible for leading change management efforts for functional areas across the enterprise. Identifies and acts upon opportunities to leverage direct reporting team in change management activities; ensures direct reporting team is engaged in change management as appropriate.

Project Management: Responsible for management of project plans for objectives or
projects for functional areas across the enterprise as well as ensuring project timelines and objectives are met for projects managed by reporting positions.

Strategic development: Participates in the identification and development of objectives, goals, and strategy relative to functional areas across the enterprise.

Qualifications:

Minimum Requirements

5-8 years of management experience and 10-12 years progressively-responsible health care administration or regulatory experience.
Expert knowledge of regulatory policies, practices and systems.
Expert knowledge of regulatory-related practices and standards.
Project management skills
Expert knowledge of state regulatory environment
4-year or clinical degree or equivalent experience
Master's degree or JD degree preferred .]]> Sun, 13 May 2012 16:00:00 GMT 2424149-Oakland-Compliance,-Privacy,-and-Regulatory
Founded in 1961, the Division of Research's research program is built on a base of rigorous epidemiologic investigation in a large, well-characterized population. Many of the division's major contributions have been in the areas of risk factor identification, prevention, and drug safety. However, this is an exciting time in biologic, medical, and health services research, and the division is contributing to progress in many new areas including: research looking at the role of genes and the environment in health, clinical trials, and research to help answer the critical questions of how to implement and use health informatics, manage chronic illness, and motivate self-care and disease prevention.

Postion Profile: Under general supervision, this position exists to assist the organization in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing, and reporting data. This position takes an active leadership role both as a consultant and as a high-level statistical analytics programmer.
Essential Functions:
- Leads, makes significant contributions, &/or provides technical leadership to high visibility projects to identify
- Resolves issues of strategic importance to the organization
- Interfaces regularly w/ senior management to produce timely & valuable results
- Directs the development of outcomes & process measures, including technical specifications, to enable population measurement, guideline implementation, & evaluation
- Builds and maintains complex statistical routines using macros, vendor software, & software written by self & others
- Tests & maintains data integrity across multiple databases (internal SAS, DB2, VSAM; external: Adobe, Excel, SAS parsing routines, COBOL)
- Builds sophisticated statistical models & forecasting tools using these databases
- Designs & enhances databases
- Designs menu systems that are effective & user-friendly
- Develops reports w/ accurate, easy to read, useful information that satisfies the client's needs
- Designs & generates tracking and monitoring tools
- Designs research plans for data gathering & analysis participates significantly in interpreting analyses & developing action plans accordingly
- Defines & frames complex multi-dimensional healthcare issues & develops time tables/processes for decision making
- Translates needs, issues, & ideas into effective strategies and action plans
- Formulates specific implementation plans & evaluates the effectiveness of actions/programs implemented
- Develops creative alternative solutions & works closely with IT and outside partners (and physicians for TPMG departments).
- Sets the strategic direction of projects & determines goals and priorities w/ team, clients, or project management sponsors (when appropriate)
- May coordinate team/project activities & schedules
- May establish team membership & project participants, provides leadership to multi-disciplinary project teams, as well as manage work of outside consultants when used
- Communicates results/recommendations to project sponsors, clients, & various senior level audiences (including physicians for TPMG departments)
- May participate in the development & management of the department, including coaching and recruiting for consultants/analysts & other departmental activities
Other Duties:
The incumbent provides data management, scientific programming and analytic support for the Research Program on Genes, Environment and Health (RPGEH) in the Kaiser Permanente Division of Research (DOR), including:
- Creating data extracts and analytic datasets for collaborative studies
- Conducting statistical analyses and creating tabular & graphical reports
- Providing consultation to researchers concerning the availability and appropriate interpretation of KP and RPGEH data
- Integrating data from diverse KP and RPGEH sources into a consolidated repository
- Performing other programming, analytic or consulting duties as required

Qualifications:

Basic Qualifications:
- 5+ years programming in SAS, SQL, VBA, net or equivalent statistical analytical programming language
- Experience with analytical manipulation and interpretation of large databases required
- Typically, 5+ years of related analytical consulting experience and healthcare experience preferred
- Project management experience strongly preferred
- Experience with MVS/TSO operating systems required
- Master's degree in Economics, Finance, Health Care Administration, Public Health Administration, Statistics, Mathematics, Operations Research, or related field, or equivalent bachelor's degree and work experience in lieu of a Masters degree
- Broad familiarity with medical practices, especially population management and process and outcomes measurement
- Knowledge of JCL strongly preferred
- Microsoft Office skills required
- Ability to express complex analytical and technical information to senior management or to audiences with clinical training
- Exceptional analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team
- Must be an independent self-starter
- Proven leadership in consulting and, for some areas, project management
- Must exhibit efficiency, collaboration, candor, openness, and results orientation
- Ability to express complex analytical and technical information to senior management or to audiences with clinical training
- Must be able to work in Labor/Management Partnership environment
Preferred Qualifications:
- Expertise with Kaiser Permanente regional data sources and computing environments preferred
- Familiarity with bioinformatics concepts, methods and software preferred
- Familiarity with epidemiological and genetic statistical methods preferred

Schedule: Monday to Friday 9:00am to 5:00pm
This position is expected to continue for 2 years work or pending continuation of grant/contract funding.
]]> Fri, 11 May 2012 16:00:00 GMT 2424183-Oakland-Information-Technology Essential Functions:
- Acts as an advisor or thought partner to a senior executive by structuring undefined issues for resolution, researching issues, summarizing information and working with relevant stakeholders to provide the executive with the information needed to make sound and timely decisions.
- Provides consultation and analysis regarding regional performance and strategic opportunities.
- Identifies the most effective means of solving the issues.
- Facilitates committees and task forces.
- May lead projects or oversee regional programs.
- Delivers high quality results on time.
- Acts as a communication liaison between the office and direct reports and outside clients.
- Represents the executive's point of view and makes decisions on behalf (within established parameters).
- Prepares presentations for the executive as well as papers and public statements.
- Develops and administers the office budget.
- Administers human resources initiatives, including compensation, executive search, succession planning, and management continuity.
- Works with HR Consultants to facilitate resolution of any problems.
- This executive consultant position is reserved for direct reports to Vice Presidents and Senior Vice Presidents.

Qualifications:

Basic Qualifications:
- Five (5) or more years of work experience in consulting, operations or project management, preferably in a health care setting.
- Bachelor's degree, master's preferred, in finance, business, health care or public administration.
- Demonstrated performance in strategic/operational analysis and planning, analytical techniques, financial and market assessments.
- Demonstrated knowledge of the intricacies of hospital/HMO/medical offices operations and practices.
- Superior communication, consulting, facilitation, negotiation, conflict management, problem resolution, change management skills and consensus building skills.
- Superior leadership and project management skills.
- Demonstrated ability to bring projects/initiatives to completion.
- Ability to adapt to constantly changing priorities in managing a wide range of projects.
- Must be able to work in a Labor/Management Partnership environment.]]> Fri, 11 May 2012 16:00:00 GMT 2424207-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Assists in training new study staff in protocols & implementation of study goals/objectives
- Provides instruction to participants to teach them how to perform specific study protocols
- Prepares computer-generated reports, including statistical tables
- Answers participants' & providers' questions
- Screens & recruits participants; obtains consent
- Schedules examination appointments for study participants
- Conducts telephone or in-person interviews w/study participants & providers
- Reviews questionnaires for completeness & accuracy; checks for inconsistencies; & codes open-ended questions.
- Assists w/all aspects of mailed surveys
- Monitors participant's progress (e.g.; blood pressure, exercise, response to questionnaires, tracking, etc)
- Provides basic data management using database software
- Maintains all pertinent project records & files
- Transcribes data from records to forms
Other Duties:
- Assist in data collection/tracking/coordination
- Assist in preliminary datamanagement/cleaning/analysis
- Perform literature searches and review of journal articles
- Participate on project teams and provide research support

Qualifications:

Basic Qualifications:
- Minimum of one-year experience in a research/health care environment required
- Previous interviewing experience required
- Experience in editing/coding questionnaires required
- Associate's degree or equivalent experience required
- Bachelor's degree may substitute for experience in field
- Excellent interpersonal & communication skills; telephone skills required
- Experience & knowledge of computer applications, such as word processing & database software, required
- Familiar w/ medical terminology
- Must be able to work in Labor and Management Partnership environment

Preferred Qualifications:
- Experience with SAS and STATA preferred
- Ability to take initiative in resolving programming, analytical, and epidemiological questions.
- Experience in a research/health care environment with knowledge of medical practice and ambulatory care delivery preferred
- Must be well-organized and detail oriented
- Ability to work independently and with a team
- Strong written, oral, and interpersonal communication skills

+++ This position is expected to continue for2 years work or pending continuation of grant/contract funding +++
]]> Fri, 11 May 2012 16:00:00 GMT 2424129-Oakland-Research-and-Development
Essential Functions:
- Manages all or most of the research study components and phases.
- Manages staff to include: hiring, training, evaluating performance and assigning work.
- Designs, implements and interprets findings of pilot programs.
- Identifies and oversees preparation of study tools and protocols.
- Prepares/presents progress reports as well as assists in writing scientific articles.
- Manages project budget; recommends budget actions/decisions.
- Supervises and monitors data collection, data editing and on-site pretests.
- Recommends solutions to project design problems.
- Leads professional committees with other coordinators, investigators, etc.

Qualifications:

Basic Qualifications:
- Significant experience (five (5) plus years) in one (1) or more of the technical areas required.
- Bachelor's degree or equivalent experience in public health, health care administration, epidemiology, or other related field required.
- Master's degree in public health, health care administration, epidemiology, or other related field preferred.
- Strong working knowledge of research methodology/research study design, hypothesis testing and qualitative data interpretation and application.
- Knowledge of medical terminology.
- Project management skills required.
- Excellent knowledge of computer applications, such as word processing, spreadsheet design, and database applications.
- Able to create flow charts, chart review instruments, design questionnaires, interpret data.
- Must be able to work in a Labor/Management Partnership environment.]]> Fri, 11 May 2012 16:00:00 GMT 2424165-Oakland-Research-and-Development
Essential Functions:
- Provides leadership and direction for the staff in accordance with the overall strategic direction of the department.
- Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility/autonomy and mentoring.
- Serves as the content expert of the responsible area, providing assistance and advice.
- Recommends financial process improvement to finance leadership
- Communicates information effectively, translating financial data into meaningful information that support business decision-making.
- Applies understanding of operational and financial performance to anticipate and meet the needs of clients.
- Holds unit to high standards of performance.
- Assures integrity of data and analysis.
- Partners with stakeholder groups in resolving operational / planning issues, and gaining acceptance and approvals.
- Coordinates Financial Planning activities with stakeholder groups.
- Prepares analysis and presentation for senior leadership.


Qualifications:

Basic Qualifications:
-Three or moreyears of management experience.
-Five or more years ofyears of related experience.
- Four (4) year degree in related field or equivalent experience.
- Requires full knowledge of own area of functional responsibility and working knowledge of another function.
- Proficiency with Microsoft office (i.e. Excel, Access, Word, PowerPoint).
Preferred Experience:
- Master's in Business Administration.
- Strongdirectly related financial planning and analysis experience.
- Experience with TM1, Cognos, or relational databases.
- Knowledge in one of the following: accounting, finance, quantitative analysis, financial analysis, information systems, or organizational development.
- Excellent skills in analytic problem solving and group processes.]]> Thu, 10 May 2012 16:00:00 GMT 2424181-Oakland-Accounting,-Finance,-and-Actuarial-Services Essential Functions:
- Supervises administrative clerks and claims assistant, including the distribution of work, coaching, and performance evaluations.
- Acts as claims manager in the claims managers' absence.
- Reviews and approves work of examiners based on authority level.
- Trains claim examiners.
- Reviews, analyzes, and assigns new claims.
- Assigns claims for investigation as necessary to help resolve compensability issues.
- Makes determination to accept, delay, or deny claims based upon valid medical, factual, or statutory reasons.
- Controls and manages medical aspect of each claim.
- Determines probable monetary value of case and assigns appropriate reserves.
- Reviews reserves regularly to ensure adequacy.
- Ensures payment of benefits in accordance w/ the California Labor Code, Administrative Rules and Regulations, and departmental policies and procedures.
- Manages all aspects of litigated cases in accordance w/ client specifications.
- Assigns case to Rehabilitation Counselor as needed.
- Negotiates cost effective settlements.
- Meets w/ assigned clients at least quarterly to review claims and discuss any pertinent issues.
- Assumes managerial responsibilities in absence of claims manager.


Secondary Functions:
- Responsible for the daily management of workers compensation caseload of approximately 135 cases.
- Determines if a case should be accepted, delayed or denied based on medical, factual and legal aspects of each individual case.
- Controls and manages medical aspects of all cases in their caseload.
- Manages all aspects of litigation of negotiates settlements.

Qualifications:

Basic Qualifications:
- Significant experience (usually three (3) to five (5) years) in California workers compensation claims administration/examining.
- Previous supervisory experience or ability to act in a lead capacity.
- Bachelor's degree or equivalent experience in Business, Social, or Behavioral Science.
- Insurance Education Associations Certification and Certificate of Competency required.
- Strong written and verbal communication skills.
- Proficient in a variety of software applications.
- Must be able to work in a Labor/Management Partnership environment.



Preferred Qualifications:
- Minimum 5 years of workers compensation claims handling experience.
- Proven workers compensation claim technical expertise.


Skills Testing: Technical Workers Compensation Claim Exam]]> Thu, 10 May 2012 16:00:00 GMT 2424196-Oakland-Insurance-and-Claims Senior Auditor
Oakland,CA

Internal Audit Services (IAS) is looking for a Senior Auditor.
Essential Functions:
-Effectively prepare a well-developed audit approach and document high quality work papers for complex financial and operational audits.
-Understand and document business systems / processes using narrative and/or flowcharting techniques.
-Prepare and utilize risk assessment tools, audit-related exhibits, materials, communications, etc. as required.
-Analyze findings, determine 'root causes', formulate opinions, and develop recommendations.
-Prepare work papers documenting and supporting audit procedures and techniques conducted.
- Under guidance of Auditor-in-Charge, may prepare audit presentations to management.
-Other duties as assigned.
-25-35% travel.

Qualifications:

Basic Qualifications:
-Typically less than 5 years of professional auditing or comparable experience
-Bachelor's degree in business, accounting, finance, information systems or related field or equivalent experience required.
- Demonstrated knowledge, skills, and experience in applying the principles and practices of internal auditing in accounting, financial, and operational environments, including auditing business functions and information technology systems.
- Demonstrated general accounting, financial and business skills, knowledge, and experience.
- Demonstrated skills in the identification and resolution of business problems within a team setting. Ability to research and identify best practices.
- Demonstrated ability to understand and document business processes and related internal controls in narrative and/or flowchart formats.
- Demonstrated ability to effectively utilize general audit software such as ACL, AutoAudit, etc.
- Basic project management skills.
- Demonstrated ability to adapt quickly to changing demands and environment and rapidly develop in-depth knowledge of new audit areas.
- Excellent verbal, written communication, and presentation skills. Ability to persuade, articulate & defend positions.
- Microsoft Office (Word, Excel, PowerPoint & Access)
- Ability to travel 25-35% of the time

One of the following certifications is strongly preferred:
- Certified Internal Auditor (CIA)
- Certified Public Accountant (CPA)
- Certified Information System Auditor (CISA)
If currently not certified, employee is expected to actively demonstrate progress toward completion of certification within a reasonable time as approved by the VP, Internal Audit Services.

]]> Thu, 10 May 2012 16:00:00 GMT 2424252-Oakland-Accounting,-Finance,-and-Actuarial-Services This position provides actuarial leadership, management and analytical support for the following lines of business:
- Large group rating methodology program-wide with corresponding actuarial rate modeling support
- Federal Employees Health Benefits Program (FEHBP)
- National Accounts
- KP employee health benefits plan.
- KP Individual Plan (KPIF)
- Small Group
Essential Functions:
- Providing leadership on the actuarial aspects of the National Pricing System (NPS) and related applications, the rate modeling process and rating factor development for the regions outside of California.
- Providing program-wide financial and strategic leadership for the Federal Employee Health Benefit Plan (FEHBP) line of business and implementing appropriate risk management protocols to minimize audit findings or Medical Loss Ratio (MLR) rebate exposure.
- Providing program-wide actuarial leadership for the National Accounts line of business, including strategy development and renewal negotiations for our largest accounts and process improvements to help manage this portfolio of business.
- Supporting and partnering with regional staff to analyze individual and small group product line financials to determine premium rates, profit forecasts, reserve adequacy, and other product line evaluations.
- Modeling and analysis (including durational analysis) - e.g., to forecast the impact of changes in underwriting practices on acceptance rates, membership and financial results.
- Offering instruction for and collaboration with regions actuarial staff.
- Forecasting - membership, revenue and costs under various scenarios.
- Explaining rating factors and rating methodology to senior-level internal (e.g., OLG) and external stakeholders (e.g., large customers, consulting houses).
- Increasing the skill level and competency of market-facing staff regarding the KP large group rating methodology.
- Evaluating the impact of ACA on revenue and rate impact on individual and small group business lines.
- Drive standardization of tools and processes used by regional actuaries in supporting individual and small group business lines, including regulatory rate filings; promote best practices.
- This position is expected to report to the Chief Actuary. This position interacts with many other internal leaders (listed below in key relationships) and many senior leaders at OPM, technology vendor leaders, and at our largest national accounts.
- Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments.
- Regional Leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.


Qualifications:

Basic Qualifications:
- An Associate Society of Actuaries (ASA) is required along with being a Member of the American Academy of Actuaries (MAAA).
- Bachelor's degree in Finance, Business Administration or related field required.
- Must have a minimum of 8 years of experience in insurance brokerage, benefits consulting or health plan actuarial services.
- Must have a minimum of 5 years of experience managing professional staff.
Preferred Qualifications:
- Fellowship in the Society of Actuaries (FSA) is preferred but not required
]]> Thu, 10 May 2012 16:00:00 GMT 2424178-Oakland-Accounting,-Finance,-and-Actuarial-Services Infrastructure Program

Supplier Management
Supports the internal Supplier Management efforts by developing and participating in the following:
- Utilizing SCOR and/or CSCMP reference models to create standard processes, implement methodologies, diagnostics, and benchmarking tools to guide the coordination of internal and external suppliers, and create a common scorecard to measure suppliers' performance.
- Define, implement, manage, and audit core supplier oversight processes such as: scorecarding, tiering, risk management, performance improvement, communications management utilizing frameworks such as ITIL, CMMI, Project Management (PMP), and/or Six Sigma.
- Build and manage a supplier performance and risk management, control-conscious culture by creating a consistent, integrated SM program and framework throughout the company and managing the Supplier Management Office.
- Coordinate with procurement to make sure the contract payment mechanisms work. Provide input on or be responsible for the review, payment, and reconciliation of invoices for hardware, software, professional services, and other in-scope IT services.
Responsibilities
- Establish, maintain, monitor, and evaluate supplier relationships with authorized supply partners to deliver greater levels of innovation and competitive advantages to the KP-IT Infrastructure Program and Kaiser Permanente.
- Align technical track objectives with Program Managers and authorized suppliers.
- Develop JD Power focus on supplier performance.
- Train program managers and track leads on supplier management procedures.
- Develop, implement, and manage supplier management policies and procedures.
- Develop score cards to measure supplier performance across all tracks of work.
- Provide tools for project managers to evaluate suppliers on quarterly basis.
- Monitor supplier performance feedback from project managers and other internal business partners.
- Conduct periodic review of contracts and supplier work activities.
- Generate quarterly supplier performance reports to senior management.
- Facilitate performance meetings and continued negotiations between supplier and KP program managers.
- Track aggregate spend and cost savings for multiple projects across the KP enterprise.
- Maintain master agreements and distribution of projects to suppliers.
- Tracks trends, anomalies and opportunities for supplier improvements.
- Ensure consistency of supplier management and reporting with National Facilities Services Business Information Officers (NFS BIO), IMG Network Services, and Infrastructure Program.


Qualifications:

Minimum Requirements
- 5 years project management experience with projects in excess of $50M.
- 5 years experience in mixed product procurement and services sourcing environment.
- Excellent communicator with strong customer focus.
- Strong planning, coordination, and project management skills.
- Customer service oriented to assist client with articulating business problem and project requirements.
- Research abilities, to learn tools and existing procedures independently.
- Strong technical writing and process documentation skills.
- Detail oriented.
- Excellent verbal, written and presentation skills.
- Time management and task prioritization skills.
- Background in Procurement and Contracts a plus.
- Bachelors degree or equivalent work experience.
Preferred Requirements
- SCOR-P certified by Supply Chain Council or SCPro certified by Council of Supply Chain Management Professional preferred.
- Experience in implementing SCM or SRM tools or applications to manage contract lifecycles and capture supplier performance data.
- Individuals with a good combination of commercial, technical and interpersonal skills. Commercial acumen, market knowledge, analytical abilities and project management expertise are important.
- Proven skill set in communication, listening, influencing and managing change are critical to developing strong and trusting working relations.
- Individuals with a deep understanding of supplier performance reporting coupled with a broad understanding of other areas of supplier management will be particularly suited for this position.
- B.S. degree in business, finance, accounting, IT, operations management, or equivalent experience (such as performance measurement).
- 5 or more years of supplier management experience, particularly with respect to establishing a SMO program.
- The candidate should have a strong combination of technical and demonstration of business skills.
- Expert knowledge of SMO and supplier management objectives, principles and practices, particularly in Fortune 500 and enterprise IT organizations.
- Expert knowledge of SMO program requirements and processes.
- Knowledge of SMO programs and best practices in large, complex IT environments.
- Strong technical and operational understanding of IT platforms and key IT suppliers, including Cisco, IBM, HP, Microsoft.
- Experience in establishing SMO programs for large IT organizations and across a supplier portfolio.
- Experience in managing team of managers and analysts and in managing suppliers.
- Strong understanding and awareness of IT supplier industry and healthcare peer group benchmarking.
]]> Thu, 10 May 2012 16:00:00 GMT 2042164-Oakland-Information-Technology
This is a position for a Lead Project Manager in the National Facilities Services BIO joining our Integrated Systems Delivery Team. The Integrated Systems Delivery Team partners with various internal groups that include but are not limited to Clinical Technology, IT, National Facilities Services and our Clinical Partners. The ISD team is constantly working on leading edge technology projects and it is our mission to improve the quality of care provided to our members by providing the correct data and controls to the correct person in the correct context at the correct time.


Essential Functions:
Exhibit leadership to motivate, set achievable objectives, maintain a positive outlook, take responsibility, make decisions and provide constructive feedback
Build, track and monitor project plan(s) using either MS Project or Primavera to ensure that the project is on schedule and budget and that it remains so
Ensure project data is accurate and available for review by management and ensure that management is proactively informed of potential problems so that they can be resolved before they become insurmountable
Utilize a proactive change control process
Use negotiation skills to achieve successful project outcomes around issues, scope, schedule, costs/budget and resources
Manage the project funding/budget process
Matrix manage project managers and teams from other KP-IT groups who supply resources and services to the project
Consistently support compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente's policies and procedures.
Manages complex projects or multiple projects of moderate complexity.
- Total managed project budget up to $10 million.
- Project complexity includes multiple sites and up to 10 interdependent work tracks.
- Project Integration Management, including converts business cases to business plans.
- Manages coordination across multiple stakeholders from both IT and Business to ensure project objectives are met.
- Understands and consistently meets project stakeholder expectations within scope of project role by responding promptly to client/stakeholderinquiries.
- Demonstrates knowledge and use of change management process.
- Responsible for accurate time reporting for project work they are leading.
- Responsible for measuring and reporting 'on budget' metric for assigned scope.
- May provide quality reviews and guidance for projects.
- Directs or may develop the quality/testing strategies for the project. Provides best practice recommendations and trade-off scenarios for consideration.
- Establishes coordination across projects to ensure adequate resources are available and delivery commitments are met.
- Responsible for tracking and reporting accurate project and deliverable status for assigned scope of work.
- Capable of developing communication presentations with minimal guidance.
- May assist in the development or provide guidance to project managers in development of risk plans, qualitative/quantitative risk assessments.
- Evaluates business cases for vendor requirements.
- Contributes to RFP development and technical specifications.
- Demonstrates understanding of and applies knowledge in all phases of the project delivery life cycle.
- Accountable for coordination ofcollection and validation of business requirements.
- May determine the impact of current/existing technologies on the project.
- Negotiates with application release manager to include changes in a release.


Qualifications:

Basic Qualifications:
- B.S. degree in Computer Science, Information Systems or Management Information Systems or equivalent experience.
- Required is 8 years of information technology experience that includes a broad understanding of both IT infrastructure and application projects through professional services consulting and/or project/program management.
- 6 years of progressive experience as a program/project manager that includes managing implementations of large, complex projects with multi-million dollar budgets.
- Demonstrated strong customer focus and client relationship building skills
- Must possess excellent verbal and written communication skills

Preferred Qualifications:
- System Integration experience is preferred
- Very strong presentation creation and delivery experience is preferred.
- Capital Construction experience is a plus
- Healthcare experience is a plus
- Project Management Professional (PMP) from the Project Management Institute.

]]> Thu, 10 May 2012 16:00:00 GMT 2418089-Oakland-Information-Technology The Direct Marketing group is responsible for developing and implementing targeted direct response marketing strategies to support business line growth objectives. This position's primary role is to provide analytical support by way of marketing and consumer insights to inform our direct marketing learning agenda.

The Senior Consultant is expected to bring scientific rigor to marketing, fostering a test-and-learn approach, with the end goal of maximizing the effectiveness of marketing efforts. Also demonstrates a thirst for knowledge and natural curiosity that leads to continuous improvement in analytical techniques used and in marketing processes. In this position, the Senior Consultant will also manage a team of analysts. The specific focus will be on consumer loyalty and retention marketing programs within Direct Marketing.

Responsibilities include:
1. Support business objectives in making strategic data-driven decisions by analyzing, internally managing and reporting data
2. Design and execute complex analytics projects that involve data collection and statistical analysis
3. Contribute to problem solving, process design and analytical report development. Problem-solving continually involves new concepts and creativity where precedents are limited.
4. Support the design and analysis of direct marketing campaigns
5. Hires, assesses, coaches and develops staff. Provides oversight, coaching & management to individual contributors
6. Requires significantly complex decision-making and a high level of judgment to make appropriate decisions for diverse and ambiguous issues.
7. Generally involves a high degree of interpretation and analysis of somewhat obscure or inconclusive data.


Qualifications:

Experience
5+ years experience in direct marketing analytics, marketing insights, or statistical analysis with a proven ability to translate data and analysis into actionable business insights to a business minded audience
- Experience manipulating large databases as well as ad hoc data and reports to generate insights
- Proven track record of direct marketing tactics, creative thinking, and problem solving.
- Experience managing staff, cross functional and external partners in fast paced, deadline oriented environment.
- Demonstrated ability to lead professionals and manage others through influence and collaboration.
- Demonstrated ability to communicate technical messages and translate them into business level benefits.
Education/Training
- Bachelor's degree in business, marketing, mathematics, economics or related field required. Master's degree in relevant field a plus.
- Minimum experience: 4 + years experience in data analysis
- Prior experience in database marketing, reporting, market profiling or general analytics preferred
- Understanding of SAS, SPSS or other statistical analysis package
- Experienced in regression analysis using SAS
- Understanding of statistically designed tests and response models
- Strong analytical skills and ability to conduct complex data analysis using Microsoft Excel and Access. Demonstrated ability to manipulate data, understand complexities, and generate relevant reports.
- Excellent organizational and communication skills required, both oral and written.
- Flexible and creative, with a collaborative work style. Ability to establish and maintain effective working relationships.
- Attention to detail and strong follow-through.
- High-energy and self-motivated.
- Proven ability to interpret data and express implications of analysis to clients
- Excellent analytical, written and verbal skills
- Proven self-starter with strong ability to meet deadlines.
]]> Thu, 10 May 2012 16:00:00 GMT 2424148-Oakland-Sales-and-Marketing Essential Functions:
- Type letters, reports, and legal briefs.
- Conducts data research and composes letters for attorney/manager approval.
- Responds to or drafts responses to correspondence based upon knowledge and research of subject matter.
- Establishes, maintains, codes and closes legal files concerning professional liability, health plan contract and benefit coverage issues, labor and employment, environmental and real estate matters, all of a highly confidential nature.
- Processes all vendor bills generated during litigation; reconciles all case costs for each legal file and resolves discrepancies.
- Screens telephone calls, determines appropriate referral or resolves as appropriate.
- Reviews, screens and determines appropriate handling of attorney's mail.
- Prepares a variety of special and recurring reports.
- Maintains attorney's court calendar; makes travel arrangements.
- In attorneys absence, ensures that all indicated legal matters are brought to the attention of appropriate staff member, or may handle personally, depending upon situation.

Secondary Functions:
- This position will be primarily assigned to the TPMG Legal Department ROI unit.


Qualifications:

Basic Qualifications:
- Significant secretarial/administrative or comparable experience, including previous legal office support experience.
- Two-year associate's degree or equivalent experience.
- Strong customer service skills required to communicate effectively with all levels of management internal/external.
- Word-processing speed: 60-70 wpm when appropriate.
- Proficient with software used by department.
- Skills testing as appropriate.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- Familiarity with medical records.
- Excellent PC skills and experience with associated software programs.
- Knowledge of medical terminology and abbreviations.

Skills testing: Typing (45 WPM), Microsoft Word & Excel]]> Wed, 09 May 2012 16:00:00 GMT 2391553-Oakland-Legal-and-Government-Relations

Essential Functions:
- Answers phones, takes messages, screens calls, and greets KP visitors or outside vendors. May monitor emails for others.
- Organizes and manages departmental files and incorporates business process improvements to ensure files and documents are updated and easily accessible (includes electronic copies on computer network drives).
- Manages calendars, schedules/plans meetings. May research, plan and arrange meetings and events for 100 people or less, including hotel and conference facilities. May make travel arrangements for colleagues.
- Drafts, edits, proofreads and prepares correspondence; creates reports, graphs and presentations.
- Inputs data and maintains established databases; gathers and researches information with functional employees, external vendors and representatives in support of ongoing business operations.
- Tracks expenditures related to charitable contributions and invoices in the GIFTS grants management database and OneLink. Manages expense reports through KPERS.
- Under general supervision, creates narrative and quantitative reports in response to routine and custom reporting requests to meet informational requirements of KP management and/or external agencies and organizations for critical financial, departmental or operational analyses.
- Assists with identifying requirements for end-user systems applications, developing specifications of data, maintains specialized databases/table and oversees processes and access to safeguard data integrity.
- May track and analyzes monthly national financial reports; may consolidate and analyze for trends.
- Participates in various special projects as required.
- Interacts with KP executives and employees across multiple organizations, as well as external representatives, serving as a liaison for the department/function to discuss complex administrative matters, business processes, and project activities to facilitate department goal attainment.
- Coordinates project work schedules to meet client expectations and raises conflicting deadlines to management's attention.
- Provides administrative and project support to the team manager and senior management using intermediate to advanced MS Office skills (Word, Excel, MS Project and/or PowerPoint).
- Other duties as assigned.

Qualifications:

Basic Qualifications:
- Five (5) to eight (8) plus years of administrative and operational support within a specific functional level with increasing scope and discretion.
- Two (2) to three (3) plus years of functional analytical experience.
- High school diploma, GED or equivalent work experience.
- BA/BS preferred.
- Ability to apply and use thorough knowledge of KP's policies, practices, business processes, techniques, work standards and systems.
- Uses acquired knowledge of industry practices and standards.
- Intermediate knowledge of Excel to compile and create moderately complex spreadsheets and reports.
- Uses intermediate to advanced MS Office skills (Word, MS Project, and or/PowerPoint) to create moderately complex presentation materials with graphs, illustrations, etc.; proofreads content for accuracy and KP established formatting.
- Strong quantitative and analytical skills.
- Ability to acquire and use advanced knowledge of KP and its customers.]]> Wed, 09 May 2012 16:00:00 GMT 2391566-Oakland-Administration,-Clerical,-and-Support-Services Oakland, CA or Pleasanton, CA, or Corona, CA

The Contact Center Strategy provides the Program-wide capability and roadmap for upgrading the technology and redefining the business processes for our 45 Contact Centers across the Enterprise. This $250+ million dollar project will improve customer satisfaction and move Kaiser Permanente ahead of our competitors. The Business Process Manager is the designated resource responsible for the quality of the business area's deliverables and for performing the business processes, such as user acceptance testing, that produce those deliverables. Business Process Managers generally control the inputs used in the process and are accountable for the quality of the outputs. The Business Process Manager is expected to work in conjunction with the Realization Team Leader to ensure that the business requirements are defined and that the program realizes the Business Plan objectives.

Essential Functions
- Primary liaison to the business community.
- Acts as primary point of coordination/aggregation of business requirements
- Ensures that business requirements are defined and feasible.
- Maintains ownership of functional description of the business plan.
- Verifies that the business requirements are supported in the IT implementation
- Provides planning expertise for deploying solutions in the deployment sites.
- Signs off on the system transition strategy and plan, where applicable.
- Contributes to estimates for project costs (time, money, resources, etc.) and assists in managing budgets and schedules for the project's business resources.
- Maintains constant communications with the RTL regarding process or site deployment issues.
- Identifies deployment environment changes that may impact the solution.


Qualifications:

Basic Qualifications
- Bachelor's degree required
- Minimum of 8+ years of direct business related experience which may include large business technology projects with a significant number of integrated processes.
- Demonstrates ability to direct and manage quality reviews and quality control monitoring for large complex programs.
- Competency with Microsoft Office Suite of products (Word, Excel, Powerpoint, Project)]]> Wed, 09 May 2012 16:00:00 GMT 2418109-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Competitive Intelligence Analyst
Oakland, CA


Kaiser Permanente is looking for an Analyst in the Competitive Assessment group, which provides leadership with comprehensive analysis of health benefits and provider trends, tracks KP's position relative to competitors on all relevant dimensions (e.g. price, cost structure, service, and products), and provides analysis of competitive environment to KP that challenges current beliefs and identifies actions needed to improve KP's competitive position.

Competitive Assessment tracks, analyzes, provides business intelligence and relevant market insight, and reports on market and competitor trends to support enterprise-wide senior leadership (including Health Plan & Hospital leadership and the Permanente Medical Groups) in their strategic business decisions. The group brings external market information into the company to inform numerous strategic business processes (e.g. proposal design, pricing decisions, cost trend, product strategy, etc).

Essential Functions
Obtains, assembles and organizes market and competitive data from a variety of external and internal sources, including research services, investor reports, website sources and print sources, for easy use by internal business and analytical clients.
Collects data and performs analyses of healthcare issues and trends to increase understanding of competitor performance and strategy, and to inform the development of KP market strategy.
Performs basic analysis of health plan competitors and the healthcare market. Works with colleagues to frame issues, develop analytical approaches, evaluate assumptions, identify key trends, assess options, etc.
Evaluates sources of market and competitive information for relevance, dependability and accuracy.
Collaborates with peers and with other departments on special projects. Responds to ad hoc requests for information and consulting.
Develops sophisticated Excel reporting tools.. Creates and maintains databases with information on health plans and health providers.
Prepares presentation materials.


Qualifications:

Basic Qualifications
- Strong critical thinking and analytical skills
- Demonstrated ability to conduct and interpret quantitative and qualitative analysis
- Very strong Excel skills (including VLOOKUP, macros, check boxes, toggle buttons)
- Proficient with PC applications including Word/PowerPoint/Access
- Excellent written and verbal communication skills
- Data analysis and data mining
- 4-year degree and 1-2 years of experience
Preferred Qualifications
Previous related analytical and/or consulting experience in one or more of the following areas preferred:
- Healthcare related projects
- Competitive market analysis and research
- Economic analysis or forecasting
- Analysis of corporate income statements and/or balance sheets
- HTML, SAS, SQL or other programming skills
]]> Wed, 09 May 2012 16:00:00 GMT 2418110-Oakland-Sales-and-Marketing Lead Sales Project Manager, National Sales Operations


Kaiser Permanente is looking for a Lead Sales Project Manager in any of our regional locations.


Essential Functions:

- The Lead Project Manager will manage projects and programs within Sales and Sales Operations with a high degree of autonomy.
- Plans and tracks projects (tactical and strategic), cost effectiveness, communication, risk analysis, quality assurance, team management, and implementation of highly visible, sensitive and multi-faceted projects.
- Ensures assigned projects are delivered within scope, schedule, budget and quality levels are consistent with partner/customer expectations.
- Manages complex projects or multiple projects of moderate complexity.
- Leverages knowledge and prior experience to develop appropriate solutions.
- Leverages knowledge of and trains Project Management methodology, skills, tools for team members.
- Interprets less defined guidelines to make recommendations for process improvements and/or enhancements.
- Exercises considerable judgment to make decisions for complex and yet to be defined processes.
- Requires complex decision making in planning, developing and implementing customized processes, tools and performance metrics.
- Requires considerable judgment in assigning projects to appropriate staff to ensure execution excellence. Must prioritize work in alignment with organizational strategies as they evolve.
- Develops solutions to a diverse range of complex problems, which require creativity, innovation and a strong knowledge of organizational climate.
- Prepares written and verbal reports to senior leadership and project sponsors.
- Coordination and leadership of teams of 5-15 individuals from entry to senior level positions. No direct supervisory responsibilities.
- Up to 30% travel.


Qualifications:

Basic Qualifications:
- 5+ years of project management experience
- 4 year degree or 4 additional years of equivalent experience


If not already certified, these certifications will be required within the first year of employment:
- Project Management Professional (PMP)
- Six Sigma or Lean Six Sigma Certification


Preferred Qualifications:
- Experience in Sales, Account Management or Sales Operations in addition to project management experience.
]]> Tue, 08 May 2012 16:00:00 GMT 2415033-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
In addition, the VP, HR (KP-IT) will manage a team of program and project managers and organizational development staff providing strategic partner services to the IT organization. This includes, but is not limited to, Leadership and Team Development, Employee and Leader Assimilation, Location and Workforce Strategy, Internship Programs, Organization Development, Strategic Talent Management and Diversity Strategies and Plans.

The VP, HR (KP-IT) is a key leader, thought partner and driver of business performance as well as human growth and development. This VP will be an active and contributing member of the IT Executive Committee and the IT Leadership Group, and is responsible for proposing and implementing human resource solutions to enable the IT strategy and business plan.
Essential Functions:
Strategic Partner Services (Lead and Participate)
- Leads, directs and leverages a cross-functional, matrixed team of HR professionals, project and program managers and vendor management staff capable of providing a high level of support, service and sophistication to business leaders and managers.
- Develops, implements and achieves an HR People Strategy for KP-IT encompassing recruitment, retention, leadership development, talent and skills management with the goal of retaining Kaiser Permanente's IT organization's position as a Best Place to Work in IT and a leader in Health IT. Ensures the People Strategy is consistent with and supports KP-IT's business strategy and objectives.
- Ensures the organization has the people capabilities to deliver on business strategies.
- Actively participates as a member and key business partner of the IT Executive Committee. Works collaboratively to shape IT's business strategy and act as a strategic partner to the CIO and IT Executive Committee.
Operational HR Services (Manage and Oversee)
- Provides direction, sets standards, and maintains accountability and oversight for the deliver of high quality, client focused services and programs in all areas of HR including compensation, vendor management, staffing, employee and labor relations, management development and training, HR systems, HR policy creation and implementation, and fundamental HR program administration.
- Develops business cases as needed to ensure funding for implementation of workforce strategies and specific solutions. Defines and implements workforce planning strategies and processes which achieve short and long term objectives to improve IT productivity as well as reduce costs. This includes potential solutions such as outsourcing, managed services, offshoring, as well as population/facility growth in new markets.
- Ensures IT reflects our 'best place to work' commitments. Administers annual People Pulse Survey. Leads improvement efforts based on survey results. Drives employee engagement strategies.
- Develops and maintains benchmarks and dashboard of metrics and measures for HR services and performance.


Qualifications:

Basic Qualifications:
- Bachelor's in related field required.
- 12 - 15 years' experience in Human Resources leadership roles with cross-functional HR accountabilities and progressive levels of responsibility. Significant experience supporting senior level business executives.
- Ability to navigate complex organizations and understand the operating, financial, and critical success factors of the business.
- Proven organizational development and change management experience, including communications competence.
- Proven current knowledge of IT-specific workforce solutions and successful implementations
- Strong leadership skills and abilities to directly and indirectly lead all levels of employees throughout the organization; demonstrated ability to deliver HR services in collaboration with a wide range of other HR specialists and partners.
- Strong influence skills and the ability to use them to advise, recommend and persuade at all levels of the organization, especially senior and executive levels
- Proven track record with talent acquisition and building leadership teams especially at senior and executive levels.
- Prior experience leading and supporting multiple change initiatives.
Preferred Qualifications:
- Master's in related field or specialized training and certification in areas of change management, organization effectiveness, preferred.
- Prior experience in technology or IT organizations preferred.]]> Tue, 08 May 2012 16:00:00 GMT 2415038-Oakland-Human-Resources-and-HRIS Kaiser Permanente
Oakland or Pasadena, CA or any KP Region

This Position is responsible for partnering with regional Pharmacy personnel, Pharmacy Fraud Control, Pharmacy Compliance, , Enterprise Governance, Risk and Compliance (eGRC) initiatives and National Compliance's various departments (management and analysts) to conduct and document complex Pharmacy-related analyses identified from analytic tools within iACT and pharmacy. Adhere to eGRC reporting and monitoring and review, document and present to NSIU and / or Regional Subject Matter Experts (SME). Identifying best practices and process improvement surfaced by internal analytics.

Researches, plans, implements, and monitors a broad portfolio of compliance systems and initiatives to enable organizational compliance with all applicable Federal, state, and local regulations/laws, as well as overseeing the protection of organizational assets. On an on-going basis, researches and interprets regulations and laws to establish compliance standards, and may develop and/or deliver training and communications/change management relative to new standards. Assesses organizational systems (both physical and process or data related) to determine gaps in compliance and determine opportunities for remediation. Advises the organization on all compliance matters. May investigate violations of compliance policy, laws, regulations, etc. or conduct on-going monitoring and reporting to ensure remediation. May be responsible for project management relative to new compliance initiatives, products, or annual processes.

Major Responsibilities:

Analysis includes Part D and other pharmacy related usage, payment and statistical review of analytic findings.
Categorization and presentation of findings with recommendation of action(s).
Recommendations could include internal prepayment review or process improvement recommendations
Application of eGRC documentation rules and use of eGRC system(s)
Compliance analysis and impact/ risk assessment.
Assist with designing analyses and project management of technical and business processes relating to Medicare rules and regulations Fraud, Waste and Abuse requirements Improvement of existing algorithms.
Prepare and present recommendations with supporting documentation (gleaned from internal and external sources) to Investigator(s).
Provide training to regional Pharmacy departments as needed
Understand and document business systems / processes using narrative and/or flowcharting techniques.
Using quantitative and qualitative methods, capture and present external and internal experts findings
Perform in depth root-cause analysis related to findings and design solution and implementation process in coordination with operational business partner
Prepare and deliver analyses and recommendations to management.
Understanding of technology involved. Create and maintain detailed project, analyses and communication plans. Ability to interact with Information Technology personnel
Understanding of oversight and risks in the Pharmacy area
Creation of education and training program. Provide education and training as needed.
Requires excellent judgment to identify best solutions from existing alternatives.
Interacts regularly with various Regional Pharmacy personnel, management and staff, National Compliance Office, Regional Pharmacy management, Fraud Control Manager and National Special Investigations Unit.


Qualifications:

Basic Qualifications:
- Required: Five (5) to eight (8) years of heath care compliance, health care operations (quality, risk, etc.), audit, finance, project management, regulatory or public policy development, investigations, information security, or insurance/health plan governance experience
- Four (4) year or clinical degree or equivalent experience
- Expert analysis, which includes prescriptions, payment and statistical review of analytic findings.
- Experience and understanding of oversight and risks in the Pharmacy area
- Thorough knowledge of health care compliance policies, practices and systems
- Complete understanding of compliance principles, theories, and concepts
- Full knowledge of health care industry practices and standards
- Ability to draft and revise documents including policies, standards, analyses, and reports
- Project management skills

Preferred Qualification
- Thorough knowledge of health care and related compliance issues]]> Tue, 08 May 2012 16:00:00 GMT 2414967-Oakland-Compliance,-Privacy,-and-Regulatory
Essential Functions:
- Leads, makes significant contributions, and/or provides technical leadership to high visibility projects to identify and resolve issues of strategic importance to the organization.
- Interfaces regularly w/ senior management to produce timely and valuable results.
- Sets the strategic direction of projects.
- Determines goals and priorities w/ management team sponsors.
- Establishes team membership and negotiates time commitments and resources.
- Develops proposals for clients outlining proposed project structure, approach, and work plan.
- Provides staff leadership to project teams, as well as manages work of outside consultants when needed.
- Designs research plans for data gathering and analysis; participates significantly in interpreting analysis and developing action plans accordingly.
- Produces or oversees development of written materials for senior executives and other key clients.
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- Assists, as needed, in planning and coordinating w/ other ongoing teams and projects to maximize effectiveness.
- Participates in the development and management of the department, including coaching, recruiting, and conducting performance reviews for consultants/analysts, and other departmental activities.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

Qualifications:

Basic Qualifications:
- Typically five (5) or more years of experience in one of the technical areas required.
- Bachelor's degree or equivalent in Business Administration, Economics, Health Care Administration, Operations Research, Public Health Administration, or other related field.
- Master's degree preferred.
- Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Proven leadership skills in project management and consulting.
- Must exhibit efficiency, collaboration, candor, openness, and results orientation.
- Demonstrate an understanding of the operations of KP, health policy trends, and any applicable regulations related to the responsible technical area.
- Must be able to work in a Labor/Management Partnership environment.]]> Tue, 08 May 2012 16:00:00 GMT 2414958-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Responsible for conducting and documenting complex financial and operational audits.
- Understand and document business systems/processes using narrative and/or flowcharting techniques.
- Analyze findings, determine 'root causes', formulate opinions, and develop recommendations.
- Prepare working papers documenting and supporting audit procedures and techniques conducted.
- Under guidance of Auditor-in-Charge, may prepare audit presentations to management.
- Interprets and analyzes situations and information based on established concepts and general guidelines.
- Make decisions in conjunction with AIC on less defined issues and selects methods and techniques for obtaining solutions.
- Develops solutions to complex problems.
- May refer to established precedents and policies when making decisions.
- Assesses information to identify the best solution from existing alternatives.
- Requires in-depth analysis to develop solutions for complex problems.
- Interact regularly with various Regional management, Internal Audit management and staff, and external auditors and consultants.
- Conduct assigned audit projects independently and/or with team members.
- In conjunction with AIC determines and identifies potential risks and opportunities to the organization, and develops appropriate corrective action plans.
- Has no formal supervisory responsibilities.

Qualifications:

Basic Qualifications:
- Typically at least five (5) years of professional auditing or comparable experience required.
- Demonstrated knowledge, skills and experience in applying the principles and practices of internal auditing in accounting, financial and operational environments, including auditing business functions and information technology systems.
- Demonstrated general accounting, financial and business skills, knowledge, and experience.
- Bachelor's degree in business, accounting, finance, information systems or related field or equivalent experience required.
- One (1) of the following certifications (or actively pursuing one (1) of these): Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information System Auditor (CISA).
- In addition to knowledge and skills of an Auditor II.
- Demonstrated skills in the identification and resolution of business problems within a team setting.
- Ability to research and identify best practices.
- Demonstrated ability to understand and document business processes and related internal controls in narrative and/or flowchart formats.
- Demonstrated ability to effectively utilize general audit software such as ACL, Auto Audit, etc.
- Basic project management skills.
- Demonstrated ability to adapt quickly to changing demands and environment, and rapidly develop in-depth knowledge of new audit areas.
- Excellent verbal and written communication and presentation skills.
- Ability to persuade, articulate and defend positions.
- Microsoft Office (Word, Excel, PowerPoint and Access).
- Lotus Notes.]]> Tue, 08 May 2012 16:00:00 GMT 2414966-Oakland-Accounting,-Finance,-and-Actuarial-Services
The individual will be a senior member of the SI&O leadership team and expected to participate in developing strategies and making key decisions regarding organizational development. The Chief of Staff will be responsible for coordinating planning across the organization to ensure consistent adherence to standard processes, tools and reporting standards. This individual will partner with IT Finance in managing the SI&O budget and forecast, partner with IT Human Resources in developing the People Strategy, and other leaders with Employee Development, Performance Management, and Compensation Planning.


PRINCIPAL RESPONSIBILITIES
Program manage special projects for the VP, SI&O - including development of strategies, business cases, event planning, and facilitation of executive discussions. Program management includes oversight of resources, planning / scheduling of activities, and delivery of major milestones. Ensure that work is performed at the highest quality and within the project timeline.

Partner with Human Resources and the VIP, SI&O to address people issues and to develop strategic programs that support 'Best Place to Work' for our employees. This includes working with the IT HR Consultant to implement employee and leadership development programs, support the location strategy and be the liaison between the VP, SI&O and her leadership team.

Have a working knowledge of each SI&O team function and establish relationship with the SI&O leadership team. This includes understanding potential risks, issues and resource plan for each organization that will be incorporated into the SI&O financial forecast. Ensure that each team will meet or exceed organizational functional goals.

Partner with IT Finance in understanding the organizational budget and forecast, and ensuring that SI&O meets or exceeds financial goals.

Thought partnership for the VP, SI&O in brainstorming solutions, resolving organizational issues and addressing personnel problems.

Qualifications:

Basic Qualifications:
- Master's degree in a related field and/or 6 years of equivalent work experience.
- Minimum of 8 or more years of progressively responsible management experience in planning, budget/financial management, and staffing.
- A minimum of 8 years of related IT experience including IT Project Management.
- Demonstrated success in working in highly-matrixed, program/product development areas.
- Good track record of significant accomplishment in a senior leadership role, preferably with heath care experience.
- Seasoned IT leader experienced in leading successful development and implementation of large complex programs / projects with cross functional representation.
- Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business units. This includes the identification and articulation of problems, influencing decision-making process, as well as delivery of expected results.
]]> Mon, 07 May 2012 16:00:00 GMT 2414955-Oakland-Information-Technology Kaiser Permanente
Oakland or Pasadena, Ca

Health Plan Regulatory Services (HPRS) is responsible for leading CA state regulatory initiative across all functions statewide, as well as managing relationships and maintaining communication with stakeholders at all levels, both internally and externally.

Essential Functions:
- Researches, plans, implements, and monitors a broad portfolio of regulatory systems and initiatives to enable organizational compliance with all applicable Federal, state, and local regulations/laws.
- Advises the organization on all regulatory matters related to the Department of Managed Health Care (DMHC) and other state regulators.
- On an on-going basis, researches and interprets regulations and laws to establish standards, and may develop and/or deliver training and communications/change management relative to new standards.
- Assesses organizational systems (both physical and process or data related) to determine gaps in compliance and determine opportunities for remediation.
- Advises the organization on all compliance matters.
- May investigate violations of compliance policy, laws, regulations, etc. or conduct on-going monitoring and reporting to ensure remediation.
- May be responsible for project management relative to new compliance initiatives, products, or annual processes.

HPRS is responsible for:

- Assessment of organizational systems and processes to ensure appropriate Health Plan oversight and survey readiness and determine gaps for remediation prior to regulatory surveys.
- All regulatory filings related to Health Plan's Knox-Keene license (ex. contracts, benefits, delivery systems, new products)
- Benefits interpretation to ensure statewide consistency in providing benefits to members and compliance with benefits provisions in contracts
- Processing regulatory complaints in a timely manner and trending, reporting, and analyzing data related to these complaints
- May be responsible for project management relative to new regulations, legislation, surveys, new products, or other issues involving state regulators
- Developing and directing proactive regulatory strategies to support membership growth

Job Specific Function Summary

Responsible for supporting all aspects of HPRS engagement in projects and issues related to the implantation of and compliance with the Affordable Care Act (ACA).
- Understands all aspects of ACA and state laws relating to Health Care Reform (HCR) and how they impact the organization.
- Researches state and federal health care reform requirements and regulations and partners with other units in HPRS to identify impact.
- Communicates information relating to new/developing HCR requirements to other HPRS units.
- Works with Manager and Executive Director on the Health Plan's response to DMHC on requests for information.
- Responds to internal inquiries and requests for information on KP's regulatory response to ACA requirements and regulator interpretation of ACA requirements.
- Represents HPRS at various internal meetings on topics relating to Health Care Reform.
- Supports manager and other HPRS stakeholders in preparing DMHC filings related to ACA/HCR requirements.
- Partners with other internal compliance entities on topics and projects relating to ACA/HCR.
- Customer and Industry Knowledge: Advanced knowledge of health care and related regulatory issues.

Qualifications:

Basic Qualifications:
- Required: Eight (8) to twelve (12) years of health care experience - health care operations (quality, risk, etc.), audit, finance, project management, regulatory or public policy development, investigations, information security, or insurance/health plan governance experience.
- Preferred: Same.
- Four (4) year or clinical degree or equivalent experience.
- Advanced knowledge of health care regulatory policies, practices and systems.
- Contributes to the development of regulatory concepts.
- Broad knowledge of health care industry practices and standards.
- Ability to draft and revise documents including policies, standards, analyses, and reports.
- Project management skills.
- Advanced knowledge of health care and related regulatory issues.]]> Mon, 07 May 2012 16:00:00 GMT 2415035-Oakland-Compliance,-Privacy,-and-Regulatory
We are seeking an experienced VoIP Training and Supplier Coordinator to join a high performance team who lead the VoIP infrastructureprogram management, planning, analysis and design process. Although this is a technology focused position, it requires extensive interaction with training suppliers, business partners, as well as VoIP professionals.

The VoIP Training and Supplier Coordinator develops the training curriculum for our End User communities to include:administrative assistants, doctors, nurses, IT staff, executives, ACD/ Workgroup members, etc. A primary task will be toschedule instructor lead VoIP courses, communicate confirmations and changes,monitor and track instructor quality, and is responsible for all instructor communication.Develop reports with accurate, easy to read, useful information in Excel, Word or PowerPoint. In addition, participates significantly in facilitating and conducting information gathering, structured documentation, presentation of findings and developing action plans accordingly.

As a VoIP Training and Supplier Coordinator,you will collaborate with training suppliers, business partners, and solution delivery project teams to:

Essential Functions:
- Develop VoIP training standards, processes and procedures
- Ensure a standardized approach to VoIP phone training across KP
- Review and test new training processes
- Coordinate business and training processes with various KP departments and external suppliers
- Prepare various reports used to monitor and manage VoIP training projects
- Review various VoIP related documents for technical and procedural accuracy
- Identify the need for instructors within curriculum's
- Manage instructor observation process to ensure consistency and quality from training suppliers
- Establish metrics and procedures to evaluate the curriculum and instructors
- Coordinate and facilitate instructor meetings
- Communicate new processes to instructors, including scheduling, invoicing and travel
- Establish and apply a system to define availability of instructors, schedule instructors, and to confirm instructor schedules
- Communicate all changes (class, course, schedule, etc.) to instructors and business partners
- Receive and code invoices
- Coordinate on-boarding of contractors and new hires
- Record and verify connectivity and network access of contractors and new hires
- Record and track KP issued hardware issued to VoIP Engineering and Training contractors
- Participates in training to contractors and new hires on KP processes and procedures
- Maintain accurate records of invoices received
- Assist with managing KP-IT Infrastructure Program VoIP SOW suppliers
- Prepare and coordinate meetings, including video conferencing and WebEx meetings
- Take meeting minutes and action items


Qualifications:

Basic Requirements:
- Bachelor's degree, or equivalent work experience along with 5+ yearsof working experience inInformation Technology
- Demonstrated excellence in analysis, documentation, and presentation tools required
- Demonstrated knowledge of and skill in adaptability, oral communication, teamwork, problem solving, coaching, influence, negotiation, results orientation, written communication, planning, project management and analysis
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and suppliers
- Experience in Word, Excel, PowerPoint required
PreferredRequirements:
- 2+years of scheduling/logistic experience Knowledge of VoIP fundamentals, VoIP technologies and configuring VoIP networks preferred
- Experience in VoIP systems development and/or implementation preferred

Note: This position DOES NOT involve the actual training to be performed but to coordinate and manage the VoIP training process across KP]]> Mon, 07 May 2012 16:00:00 GMT 2092855-Oakland-Information-Technology
Essential Functions:
- Makes determination to accept, delay, or deny claims based upon valid medical, factual, or statutory reasons.
- Determines probable monetary value of case and assigns appropriate reserves; reviews reserves regularly to ensure adequacy.
- Assigns claims for investigation as necessary to help resolve compensabiltiy issues.
- Ensures payment of benefits in accordance with California Labor Code, Administrative Rules and Regulations, and departmental policies and procedures.
- Controls and manages medical aspects of each claim.
- Manages all aspects of litigated cases in accordance with client specifications.
- Assigns cases to rehabilitation counselor as needed.
- Meets with assigned clients at least quarterly to review claims and discuss any pertinent issues.
- Negotiates cost effective settlements.

Secondary Functions:
- Responsible for the daily management of a workers compensation caseload of approximately 135 cases.
- Determines if a case should be accepted, delayed or denied based on medical, factual and legal aspects of each individual case.
- Controls and manages medical aspects of all cases in their caseload.
- Determines probable monetary value of each case and assigns a reserve amount.
- Ensures payment of benefits in accordance with the California Labor Code and department policies and procedures.
- Manages all aspects of litigation and negotiates settlements.

Qualifications:

Basic Qualifications:
- Previous experience in a workers compensation claims administration, preferably as a claims assistant, claims examiner, or medical only representative, or workers compensation para-legal.
- Bachelor's degree, or equivalent experience in Business or Social Behavioral Science.
- Insurance Education Associations Certificate Program in Workers Compensation or equivalent required.
- Strong written and verbal communication skills.
- Proficient in a variety of computer software.
- Must be able to work in a Labor/Management Partnership environment.
- Proven workers compensation claim technical expertise preferred.


Skills Testing: Technical Workers Compensation Claim Exam]]> Mon, 07 May 2012 16:00:00 GMT 2320872-Oakland-Insurance-and-Claims Kaiser Permanente
Oakland, CA

The Meaningful Use Programming Consultant supports Meaningful Use report specifications, code and documentation that support KP's MU qualification. Develops relationships with business, IT, clinical partners. Develops, recommends changes, and maintains business processes and documentation. Provides project management support for reporting.

The Meaningful Use Project Management Office (MU PMO), which the Meaningful Use Programming Consultant would be a part of, is responsible for managing and driving successful execution of Kaiser Permanente's Meaningful Use national program. The PMO is responsible for the development and execution of business and IT plans to qualify Kaiser Permanente's regions as meeting MU criteria as established by the Centers for Medicare & Medicare Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC)- http://www.cms.gov/EHRIncentivePrograms/35_MeaningfulUse.asp#TopOfPage < http://www.cms.gov/EHRIncentivePrograms/35_MeaningfulUse.asp#TopOfPage >.

Essential Functions:
- Works on assignments of moderate scope.
- Works within accepted guidelines.
- Requires moderate planning and scheduling.
- Works with the team to initiate, coordinate, and facilitate reporting and analytical projects to meet client needs and achieve programmatic and organizational objectives.
- Coordinates project by effectively communicate project assumptions, methods, and results to clients and other interested parties. Elicits and incorporates feedback from clients to inform the design of reports and enhance their effectiveness.
- Begins to establish and maintain effective working relationships both internal and external to the CSPC.
- Facilitates or heavily participates in multiple inter-regional reporting workgroups
- Applies analytic knowledge, skills and experience to develop, modify, test and implement reports and report templates.
- Reviews enhancement requests and release notes for Clarity data, and reports impacts. Keeps up to date on new views, reporting workbench templates, data marts, and other reporting utilities/infrastructure.


Qualifications:


Basic Qualifications:
- A minimum of 4 years of related work experience (i.e., in a reporting or analytical environment, preferably in healthcare).
- Demonstrated effectiveness in written and verbal communication of technical material.
- With some supervision, demonstrated ability to design, develop, manage, and coordinate reporting and analytical efforts among multiple constituents.
- Project management skills, including setting priorities, developing work plans, and meeting deadlines.
- A minimum of 2 years of experience with RDBS and RDBS structures, SQL data manipulation and interpretation of large databases required.
- A minimum of 2 years of statistical or report programming in R, SAS, SQL, Crystal, Business Objects or Cognos.
- Excellent in critical thinking; excellent analytical and problem-solving skills.
- Ability to work within a core team and among cross-functional teams.
- Outstanding written and verbal communication and effective interpersonal skills.
- Must be able to work with minimal supervision. - Knowledge of healthcare industry, especially healthcare analytics a plus.
- A minimum of 4 years of experience in computer science, engineering, related technical field or a 4 year degree of equivalent experience.

Preferred Qualifications:
- Master's degree preferred.
- Oracle, UDB, Teradata experience a plus.
-VBA or VBS programming a plus
-Epic Chronicles and Clarity training a plus.
- Experience with data warehousing a plus.
- Project management experience and working matrix management structures a plus]]> Sun, 06 May 2012 16:00:00 GMT 2408343-Oakland-Quality-Assurance,-Utilization-Review,-or-Case-Management Part time flexible - 24 hours per week.

National Nursing Research Program Manager
Kaiser Permanente/National Patient Care Services
Oakland, CA

Provide leadership in the establishment and direction of a national nursing research capability and agenda across the care continuum within Kaiser Permanente to enable the delivery of extraordinary nursing care, every patient, every time. Provide direction, conduct and coordination of research across the program in collaboration with regional nursing researchers on critical nursing practice and organizational issues focused on the delivery of safe, quality, evidence-based patient care. Seek internal and external funding for identified nursing research priorities established by the National Nursing Leadership Council and National Patient Care Services. Builds KP reputation as an important source of cutting-edge evidence-based, transformative national nursing practice for the nation.

Essential Functions:
- Establish a national nursing research capability within National Patient Care Services program-wide in collaboration with the regional nursing research departments to position KP as a national nursing research.
- Identify, track and share interregional research results to avoid duplication and speed transfer of new knowledge and techniques into clinical practice.
- Enhance standards of care through expansion and translation of evidence-based practices and health promotion;
- Create an environment of interregional and interdisciplinary inquiry in which nurses from all regions can learn and practice clinical and translational research.
- Mine, analyze and report on KP HealthConnect database to identify successful practices in collaboration with nursing informaticists.
- Represent National PCS in matters related to nursing research and evidence based nursing practice.
- In collaboration with nursing leadership across the program, establish, coordinate and implement a national nursing research agenda for KP nursing across the care continuum.
- Create strategy and provides leadership for clinical and health services research operations.
- Provide leadership for delivery of high quality and cost effective clinical evidence based solutions to issues of key organizational importance.
- Focus on clinical and operational inter-regional issues across the care continuum.
- Liaison to clinical and health services research for NPCS to regional and national leadership (e.g., Chief Nurse Executives, Ambulatory nursing leaders).
- Establish and facilitate communications across clinical operations and provider groups for patient care related nursing research and evidence based practice.
- Assess needs, identify and implement improvements to best integrate existing nursing research and evidence based practice into clinical and operational environments.
- Responsible for the partnering with appropriate work groups (e.g., IRB, Technology assessment) and oversight of planning, coordination, monitoring of development, implementation, training, evaluation and maintenance of identified projects.
- Obtains external and internal funding for national nursing research endeavors.
- Seeks grant funding for research projects.
- Position KP for more external nursing research funding opportunities.
- Strengthen KP's collaboration with national and state entities such as, NIH's National Institute of Nursing Research, AHRQ, and foundations.
- Promote and facilitate nursing research collaborations with local community partners and schools of nursing across the regions, including building research capabilities.
- Build and establish KP's reputation as a premier source of cutting-edge, evidence-based, transformative national nursing practice for the nation.

Qualifications:

Basic Qualifications:
- RN with a Doctoral degree required.
- Minimum of 7 years of related experience.
- 3 years of experience designing, implementing, and evaluating research and evidence based practice projects from a multidisciplinary perspective that includes processes for developing and managing budgets, performing benefit cost analysis and evaluating and implementing, recommendations related to applicable nursing clinical programs.
- 3 years of experience applying management and interpersonal skills including communication, team building, conflict resolution, group interaction, project management, and budget management, consultation, facilitation, influencing, and negotiation skills with a variety of management and other personnel, including external partners/groups.
- Some travel will be required to support the medical centers and organizational activities. Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- The successful candidate will have experience with program development, theoretical frameworks, research design, Institutional Review Board (IRB) and Health Insurance Portability and Accountability Act (HIPAA) regulations, study implementation processes, analytic methodologies, large data sets and data bases, and diffusion techniques for instilling innovations into the clinical setting. In addition, this individual will have a successful history of research publication.The candidate will also have demonstrated ability in nursing leadership, including influencing nurses to conduct and adopt practice change and skill in negotiating for change within complex organizational structures.
- The successful candidate will also be a recognized nursing research and evidence based practice expert relevant to the work of National Patient Care Services.]]> Sat, 05 May 2012 16:00:00 GMT 2408380-Oakland-Nursing-Licensed Account Manager - Large Group
Oakland, CA

Kaiser Permanente is seeking an Account Manager who will be accountable for developing and executing account and book of business strategies to optimize membership, revenue, and margin targets. Create and execute a business plan that positions KP to optimize our opportunities across book of business. Achieves growth and margin requirements. Positions KP as strategic partner with key decision-makers and influencers.

Essential Functions:
- Develop & execute book of business plans to ensure attainment of BOB-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data
- Analyze quantitative data & identify gaps between current state & optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business opportunities
- Plan & conduct customer meeting & approach
- Successfully negotiate the strategy & changes w/ customer/broker/consultant
- Set milestones to ensure implementation of plan
- Develop & execute broker engagement strategy to ensure attainment of broker specific goals
- Understand the broker's & firms specific business goals, identify if any targeted industries
- Analyze the opportunities in a broker's entire BOB, especially the non KP customers
- Use the Value Proposition in order to differentiate KP
- Regularly analyze broker results & take action to improve performance
- Build strong, trusting relationships
- Build win-win-win scenarios
- Employ a consistent & disciplined business process for account planning & strategic engagement
- Engagement strategy must include joint planning & problem solving focusing on meeting their specific goals & objectives
- Identify & engage key decisions-makers & influencers in designated brokerage/consultant firms
- Educate brokers/consultants on KP product portfolio & how to appropriately position KP for success in customer accounts
- Identify brokerage/consultant needs & develop appropriate solutions
- Anticipate implications of industry trends & KP changes & proactively engage brokers/consultants about issues that impact their business
- Develop & execute account plans to ensure attainment of account specific goals
- Identify & collect appropriate information to better understand business issues, problems & opportunities
- Understand the customer's political landscape
- Understand & use industry, financial, & organizational data
- Accurately diagnoses customers' business strengths, weaknesses, & key issues that can inform how health care benefits decisions are made in the customer's organization
- Effective use of the revenue investment funds to support business targets
- Understand the opportunities, our business position, & what motivates decisions
- Build an effective case review for management approval
- Partner w/ UW to agree on the optimal use of the revenue investment fund
- Leverage risk over opportunities
- Present a persuasive business case to customers and/or brokers
- Review outcomes & learn from results in order to identify & maximize future opportunities
- Understand & influence the medical risk in a particular account as it affects growth & margin
- Create programs that educate members w/ the goal of achieving sustainable behavior changes
- Evaluate BOB to identify accounts where margin can be added & those where we will need to spend to remain competitive w/in the offering
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- 2+ years of experience in marketing, business development, and/or managing business to business relationships required
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases, required
- Life license required or ability to obtain one within 120 days of hire date
- Proven track record of meeting individual business objectives
- Excellent verbal and written communication skills required
- Strong interpersonal, presentation, and persuasion skills required
- Effective account management skills
Preferred Qualifications:
- MHA, MPH, or MBA preferred]]> Thu, 03 May 2012 16:00:00 GMT 2404036-Oakland-Sales-and-Marketing Essential Functions:
- Manages project scope
- Works w/ the project team to put appropriate processes in place to timely ensure and complete project deliverables
- Leads team to achieve project deliverables & goals
- Develops risk management plans & creates risk mitigation strategies
- Facilitates process design or re-design engagements using appropriate process methodologies, tools & techniques
- Conducts background research, performs analysis, & develops input for strategic planning in collaboration w/ engagement teams
- Leads client teams through problem discovery & root cause analysis
- Facilitates cross-functional problem solving using appropriate best practice processes & techniques
- Facilitates meetings &/or conference calls to seek understanding & agreement using specific techniques
- Follows a solution development process
- Ensures the alignment of requirements & solution alternatives w/ client objectives
- Develops business cases
- Presents summaries of analysis & research to sponsors & clients

Secondary Functions:
Identifies approaches for optimizing the HIM operations through the use of technology. Works closely with the Regional HIM organization to identify key organizational priorities and shapes overall
strategic and project direction for responding to the HIM operational strategic needs. Prioritizes work in alignment with organizational objectives and goals. Promotes a work environment that fosters cooperation, teamwork, and continual learning. Frames decisions for business partners and provides information for strategic and operational decisions. Ability to communicate information for strategic and operational decisions. Ability to communicate information effectively, translating HIM operational and data requirements into potential system modification or new solutions. Coordinates working relationship with KPHC and other technology teams to use user requirements to drive systems initiatives and projects. Clearly communicates business/end user requirements into data and performance metrics requirements to assist the report developers in creating useable accurate reports, dashboards and other analytical tools. Leads efforts to collaborate with end users, program office and others to create benchmarking studies, operational analysis of Revenue Cycle initiatives and cost benefit analysis of Revenue Cycle initiatives. Analyzes trends and interprets affect on future financial performance. Recommends data, metrics, and other reporting modifications for the purpose of responding to the changing operating environment of customers.


Qualifications:

Basic Qualifications:
- 2 to 4 years of analytical &/or consulting experience preferably in health care services or Master's degree in lieu of 2 years of work experience
- Health care experience preferred
- Bachelor's degree or equivalent in Business Administration, Economics, Health Care Administration, Operations Research, Public Health Administration, or other related field
- Master's degree preferred
- Specific expertise required as specified
- Ability to conduct & interpret quantitative/qualitative analysis
- Advanced computer skills & knowledge of data systems
- Effective consulting & project management skills

Preferred Qualifications:
- Previous EPIC/KPHC or othe systems experience.
- Previous revenue cycle/hospital and medical office billing experience.
- Previous HIM medical records operational or coding experience.
]]> Thu, 03 May 2012 16:00:00 GMT 1875130-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT)
Essential Functions:
- Assists with review and drafting of correspondence, reports, applications for regulatory approval, and other legal documents including, but not limited to employed licentiates responses to complaints and investigations of malpractice cases by various licensing agencies in accordance with compliance and statutory reporting requirements.
- Assists with research of applicable laws and regulations in consultation with lawyers.
- Assists attorneys in the performance of due diligence in connection with transactions.
- Assists with review and drafting of contracts based on templates and/or attorney guidance. Researches applicable state and federal statutes and regulations, case law and regulatory agency rulings in conjunction with facts.
- Reviews applicable laws to determine compliance requirements.
- Compiles, reviews, and summarizes data and facts regarding department operations and other information as needed.
- Assists with the preparation of responses to subpoenas and other litigation discovery requests.
- Organizes litigation documents.
- Assists attorney staff and TPMG HR Compliance and Physician Human Resource staff with non immigrant visas and accompanying work restrictions for foreign physicians.
- Maintains computerized legal file database; tracks and monitors status of cases and documents for ongoing litigation matters; notifies attorneys of changes and maintains case calendar.
- Assists with the organization of documents and files, including litigation documents and business records.
- Coordinates activities among the offices of the various Legal Departments, local medical legal departments, and other Kaiser Permanente staff.
- Performs such other duties as may be required.

Qualifications:

Basic Qualifications:
- Typically two (2) plus years of related legal experience to include successful completion of a paralegal or legal assistant training program required.
- Bachelor's degree or equivalent work experience required.
- Demonstrated knowledge of applicable laws and regulations within practice area preferred.
- Full use and understanding of standard principles, theories, concepts and techniques pertinent to the paralegal field preferred.
- Excellent oral and written communication skills preferred.
- Strong customer service and interpersonal skills required to communicate effectively with all levels of management preferred.
- Strong organization and planning abilities and demonstrated attention to detail preferred.
- Ability to perform a variety of challenging tasks under time constraints and strict deadlines preferred.
- Ability to work effectively in a team environment preferred.
- Significant and demonstrated ability to perform analysis and legal research to identify and clarify issues preferred.
- Demonstrated results orientation preferred.
- Skilled in understanding, clarifying, questioning and problem-solving issues relating to work assignments preferred.
- Consistently delivers timely and high quality results preferred.
- Demonstrated flexibility and the ability to handle complex, multiple tasks for several individuals with different work styles preferred.
- Able to prepare, assemble and distribute substantial documents and reports on strict and short deadlines preferred.
- Demonstrated ability to accept individual responsibility preferred.
- Demonstrated eagerness to learn new things and a positive attitude toward new challenges preferred.
- Demonstrated self-starter with a high degree of motivation preferred.
- Demonstrated efficiency, productivity, attention to detail, and accuracy preferred.
- Demonstrated time management skills to meet deadlines under pressure preferred.
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint & Access) and Lotus Notes preferred.
- Ability to work overtime when needed preferred.
- Familiarity with medical records and KP Health Connect, excellent PC skills and experience with associated software programs preferred
- Knowledge of medical terminology and abbreviations preferred
- Excellent written communication and grammar skills preferred


Skills Testing:Typing 45 WPM, Microsoft Word and Excel
]]> Wed, 02 May 2012 16:00:00 GMT 2399528-Oakland-Legal-and-Government-Relations Oakland, CA or Burbank, CA


Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives.

Essential Functions:
- Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes. May review the work of less senior analysts/consultants. May be responsible for defining data requirements and obtaining customer agreements.
- Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; may select from alternatives presented.
- Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Helps define standards and methods.
- Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes. May lead the development of recommendations by less senior analysts/consultants. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners.
- Performance Management and Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post- implementation to measure success; participates in defining standards of improvement success.
- Change Management: Participates in and may lead change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.
- (For Six Sigma Black Belts): May track progress of Six Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification.
- Assume other duties as directed.

Qualifications:

Basic Qualifications:
- Required: Four (4) to eight (8) years of process improvement, management consulting, change management, or related business experience.
- Preferred: Nine (9) to twelve (12) years of process improvement, consulting, or related business experience.
- Health care or insurance experience preferred.
- Bachelor's degree or equivalent experience required.
- Graduate degree preferred.
- Lean/Six Sigma Black Belt certification may be required.
- Broad knowledge of process improvement methodologies.]]> Wed, 02 May 2012 16:00:00 GMT 2399455-Oakland-Consulting-Services,-Project-Management,-and-Program-Management-(Non-IT) Account Manager - OHS
Oakland, CA

Accountable for managing and growing an assigned Book of Business and to achieve sales growth goals and strategic objectives for KOJ business line. This position involves collecting, aggregating and reporting competitive developments and trends for organizational strategic planning, identifying and engaging key KP personnel who can enhance the business relationship, close teamwork with the KOJ Regional Occupational Health TPMG group, the SPMG group, and management of an up-sell opportunity pipeline with Health Plan Sales, Account Management and KP business health/wellness consultants.

Essential Functions:
- Develop & execute book of business plans to ensure attainment of BOB-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data
- Analyze quantitative data & identify gaps between current state & optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business opportunities
- Plan & conduct customer meeting & approach
- Use the Value Proposition in order to differentiate KP
- Build strong, trusting relationships
- Build win-win-win scenarios
- Employ a consistent & disciplined business process for account planning & strategic engagement
- Engagement strategy must include joint planning & problem solving focusing on meeting their specific goals & objectives
- Identify & engage key decisions-makers & influencers in designated brokerage/consultant firms
- Educate brokers/consultants on KP product portfolio & how to appropriately position KP for success in customer accounts
- Identify brokerage/consultant needs & develop appropriate solutions
- Anticipate implications of industry trends & KP changes & proactively engage brokers/consultants about issues that impact their business
- Develop & execute account plans to ensure attainment of account specific goals
- Identify & collect appropriate information to better understand business issues, problems & opportunities
- Understand the customer's political landscape
- Understand & use industry, financial, & organizational data
- Accurately diagnoses customers' business strengths, weaknesses, & key issues that can inform how health care benefits decisions are made in the customer's organization
- Effective use of the revenue investment funds to support business targets
- Understand the opportunities, our business position, & what motivates decisions
- Present a persuasive business case to customers and/or brokers
- Review outcomes & learn from results in order to identify & maximize future opportunities
- Create programs that educate customers w/ the goal of achieving sustainable behavior changes
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- 3+ years experience in workers' compensation claims, managed care or risk management
- The ability to understand relationships between workers' compensation insurance carriers, TPA's, self-insured employers, managed care entities, network developers, property casualty brokers and PPO and MPN arrangements is needed for this position, as well as experience in sales or customer relations.
- 2+ years of experience in marketing, business development, and/or managing business to business relationships required
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases, required
- Bachelor's degree marketing, finance, business administration OR equivalent experience required
- Proven track record of meeting individual business objectives
- Excellent verbal and written communication skills required
- Strong interpersonal, presentation, and persuasion skills required
- Effective account management skills
- Knowledge of and experience with employee health benefits
Preferred Qualifications:
- MHA, MPH, CCM, CDMS or MBA
- Knowledge of underwriting processes, healthcare products, and contracts preferred
- Knowledge of California workers' comp laws, regulations, MPN's and those relationships with workers' compensation insurance preferred
- Knowledge of occupational health services and CAL-OSHA requirements a plus]]> Tue, 01 May 2012 16:00:00 GMT 2399560-Oakland-Sales-and-Marketing
Essential Functions:
- Provides administrative support and participates in various complex special projects using advanced MS Office Skills.
- Ensure activities meet expectations, utilizing project management techniques and tools to independently resolve scheduling issues and advise management of resolution.
- May be accountable for the coordination and distribution of financial related reports/data.
- May be accountable for the content development for intranet site/online tools, and coordination with corporate communication specialist.
- Interface with KP employees across multiple organizations and external parties as a liaison for the department/function.
- Interact and collaborate with multiple internal managers across various initiatives.


Qualifications:

Basic Qualifications:
- Seven (7)plus years of administrative and operational support within a specific functional level with increasing scope and discretion.
- Three (3) plus years of functional analytical experience.
- High School Diploma, GED or equivalent work experience.
- BA/BS preferred.
- 2+ years of project facilitation and program coordination, or related experience.
- Advanced knowledge in MS Office applications and KP standard calendaring/on-line meeting tools.
- Applies business theories and concepts to accomplish significant department projects and/or initiatives.
- Intermediate knowledge of program management theories and concepts.
- Ability to exercise independent judgment; relies on experience, knowledge, skills and abilities to make sound decisions.
- Desire to learn and develop in a dynamic environment as part of a high-performing team

Preferred Qualifications:
- 1+ years experience working in a healthcare environment.
- 1+ years experience in project management framework and processes.
- Knowledge and understanding of Epic or equivalent revenue cycle systems and processes.
]]> Tue, 01 May 2012 16:00:00 GMT 2399564-Oakland-Administration,-Clerical,-and-Support-Services
Essential Functions:
- Manages the operations of 24-hour departments that may be at multiple locations.
- Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.
- Establishes, implements, and maintains patient care and service standards to meet members and internal clients' expectations.
- Designs and evaluates processes to improve systems and patient care results across the continuum of care.
- Develops and monitors budgets for the appropriate use of human and material resources.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Ensures on going staff development.
- Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met.
- Oversees and develops standards of care and standards of practice, directs fiscal management, and quality improvement activities.
- Manages and resolves human resource, employee and department safety, and risk management issues.

Qualifications:

Basic Qualifications:
- Extensive nursing experience in both patient care and management/leadership roles required (usually five (5) years).
- Previous supervisory experience required (usually four (4) years).
- BSN or BA in a health care related field strongly preferred.
- Master's degree preferred.
- Graduate of accredited school of nursing.
- Current California RN license required.
- BLS certificate required.
- Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.

Preferred Qualifications:
- CPR, PALS and ACLS]]> Tue, 01 May 2012 16:00:00 GMT 2399592-Oakland-Nursing-Licensed
Essential Functions:

Responsibilities include but may not be limited to:
- Serve as primary content creator for President & COO with direction from Chief of Communications, which includes digital platforms, internal/external conference presentations, messages to targeted and broader KP organization, and communications to Kaiser Permanente stakeholders and strategic partners.
- Responsible for President & COO presentation briefings, talking points and support, interview/presentation staffing, briefing on projects as directed by the Chief of Communications.
- Develop integrated internal communication plans for President & COO programs and initiatives, including communications positioning, messaging, and tactics consistent with the Kaiser Permanente brand in conjunction with the Chief of Communications.
- Oversee the screening and recommendation of speaking opportunities for President & COO. Orchestrate and manage the pipeline of the President & COO presentations, including evaluating the opportunities, managing the process, collaborating with internal subject matter experts, and coordinating with the broader team.
- Lead projects and/or ongoing teams for the purpose of implementing specific, high-quality communications projects, events, or programs within a given timeframe in support of President & COO, and evaluating success.
- Strategize with Chief of Communications and others to write strategic communication plans and creative briefs, research and analyze information, write articles, prepare presentations (PowerPoint presentations, speeches and talking points), plan logistics, and manage overall coordination of various activities related to any events requiring the presence of the President & COO.
- Provide direct management of satellite team and direction to ensure alignment with the business.
- Learn and understand Kaiser Permanente's business to ensure alignment between communications and strategic business objectives.
- Other responsibilities as required.


Qualifications:

Basic Qualifications:

- At least ten (10) years of experience in corporate communications environment, including two (2) years of supervisory &/or major project leadership experience.
- Recent experience in planning & implementing complex internal communications plans & projects for a large, complex organization, w/ track record of increasing responsibility.
- Demonstrated experience on cross-functional, integrated (internal/external) efforts.
- Proven experience w/ organizational change, corporate reputation management, internal brand reinforcement, & stakeholder engagement.
- Bachelor's degree in journalism, English, public relations, business administration or related field.
- Master's degree preferred.
- Professional-level writing & editing skills for Web & traditional media.
- Demonstrated excellence in directly supporting senior executives in large organizations & influencing their approach to communications while nurturing the relationship.
- Demonstrated excellence in working collaboratively in a team setting.
- Able to respond to emerging issues & crises.
- Excellent writing & editing skills.
- Project management.
- Consulting skills, customer focus.
- Must be familiar w/ Microsoft suite of applications, especially Power Point.
- Must be proficient in using electronic mail systems & familiar w/ researching & accessing information from the Internet.

Preferred Qualifications:
- Proven executive communications support of a VP or above
- Exceptional event management experience that includes creating content and visuals, managing all logistics, and providing hands-on support
- Recent proven experience in strategic communications planning, implementation, and evaluation of complex internal projects
- Ability to manage projects for a large, matrixed organization with a track record of increasing responsibility
- Proven management experience and ability to mentor team members
- Demonstrated business acumen
- Health care industry experience
- Agency experience
- Ability to respond quickly to emerging issues and crises
- Detail-oriented, well-organized, proactive, analytical, solutions-driven, team-focused and results-oriented
- Ability to work evenings and weekends with short or little notice
- Ability to travel with short or little notice
]]> Tue, 01 May 2012 16:00:00 GMT 2399513-Oakland-External-Affairs-and-Public-Relations
If you want to help design health care that is mobile and user-centered, this is the position for you. Working with a principal designer you will have a lead role in establishing design elements and usability flows that will be utilized across many of our mobile applications that could reach an audience of over 8 million people. The ideal candidate will support and deliver all user interface design requirements for each mobile application project in the Mobility CoE. The role will offer the unique opportunity to lay the foundation of Kaiser Permanente's mobile presence. This is a chance to help one of the largest health care providers in America establish a new approach to design and usability in mobile health care applications.

Kaiser Permanente Mobility Center of Excellence:

The MCoE is the team helping Kaiser Permanente change the way health care is delivered. We're creating the mobile experience that brings health care out of the doctor's office and into the hands of our members, workforce and clinicians. If you advocate the business case of good design on your spare time, this is the team for you to join. We're looking for people to design something better than a new button on a social networking-based game. While we do want our apps to be fun, we are designing the mobile strategy that compels Kaiser Permanente members to be active participants in their own health and the health of their communities.

Essential Functions:
The Senior Mobile UI/UX Designer must be a self-starter and will be accountable for the delivery of all UI/UX design related tasks on multiple mobile application projects
Create Mobile experience designs that meet business requirements and are consistent with the KP brand
Deliver Mobile Wireframes for parallel mobile application projects and Rapid Prototyping
Ensure the design and usability flow of the application meet the product manager's requirements
Lead the day-to-day design tasks within Scrum teams, including providing guidance to UI developers, articulating priorities, and escalating issues for developers and/or consultants
Use the agile development methodology to become a primary contributor to the product backlog for UI/UX design tasks
Report consistent and clear status of design progress, issues, risks, and mitigation/resolution plans
Participate in the necessary meetings and communications with Scrum Masters and others within architecture, development, data services, and app certification teams
Partner and collaborate with many varying design partners, such as the business stakeholders, brand, marketing, design consultants, and other 3rd parties
Ensure alignment to brand strategy and KP standards

Qualifications:

Basic Qualifications:
A strong creative design portfolio showcasing mobile applications user interfaces
Bachelor's degree in related field and/or 4 years of equivalent experience.
A minimum of 5 years experience in defining requirements, developing solution alternatives, estimates and translating client's business needs into a usable product
A minimum of 5 years of software design work experience
Extensive experience with the Adobe CS5 Suite
Hands-on development of Mobile Web and Mobile Native app UIs
Proven track record of creating wireframes for primary mobile platforms, such as iOS, Android, RIM, and other native platforms
Deep knowledge of native mobile platforms in order to understand the design options and how that relates to the core elements of wireframes, from information design, interface design, to navigation design
A minimum of 5 years of experience in web support including planning, design, development, testing, installation and maintenance of web environments and/or portals, sites and applications.
Ability to collaborate with software developers to ensure design recommendations are implemented as intended
Experience in working under Agile development methodology
Experience in creating User/Screen Flows, Style Guides, and other design driven documentation
Strong HTML/CSS skills
Passion to learn emerging technologies and evolution of UI/UX design principles across the every changing landscape of mobile devices
Strong communication, interpersonal, collaboration and leadership skills
Strong ability to manage through issues and technical challenges
Strong ability & flexibility to be an individual contributor, as well as play a key role in a team setting

Preferred Qualifications:
Healthcare or health and wellness experience: A passion for redesigning the health care experience for a mobile world.
Public available mobile applications that the candidate has either designed or owned the user experience: Real-world experience with mobile UI delivery.
Hands-On experience with native UI design or Cross Platform design tools: The ability to be fast and thorough when needed.]]> Tue, 01 May 2012 16:00:00 GMT 2270842-Oakland-Information-Technology