Kaiser Permanente - Los Angeles Sales and Marketing jobs

Enroller II (Ventura) - (Burbank, California)

Thu, 16 May 2013 16:00:00 GMT

Req Id: 178979

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the HMO-only products offered by KP that do not require California Dept of Insurance licensure. Responds to questions
- Facilitate enrollment activities by representing Kaiser Permanente, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
-2+ years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Bachelor's degree OR equivalent experience
- Strong customer service and face-to-face presentation skills
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products

Preferred Qualifications:
- 3+ years of experience in enrollment preferred
- Life & Disability license preferred
- Bi-lingual language knowledge preferred

Enroller III (Ventura) - (Burbank, California)

Thu, 16 May 2013 16:00:00 GMT

Req Id: 178980

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the products offered by KP
- Responds to questions
- Facilitate enrollment activities by representing KP, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- 5+ years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Bachelor's degree OR equivalent experience
- Life & Disability license
- Excellent customer service and face-to-face presentation skills
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products

Preferred Qualifications:
- 5+ years of experience in enrollment
- Bi-lingual language knowledge - Spanish

Sales Executive Occupational Health Services (Los Angeles CA) - (Los Angeles, California)

Thu, 16 May 2013 16:00:00 GMT

Req Id: 178538

The Sales Executive is accountable for managing a sales territory to achieve sales goals and strategic objectives.

Essential Functions:
- Achieve sales goals by business line
- Define & develop sales opportunities for membership growth
- Develop sales strategy for maximizing initial membership
- Develop & execute sales strategy for maximizing initial member & revenue growth
- Complete post-OE analysis & communicate lessons learned & future strategies
- Identify & develop small group brokers
- Set expectations for penetration & develop strategy for maximum share w/ customer & KP account management team
- Develop & manage a pipeline of prospects through various sales channels
- Identify & qualify prospects
- Assess prospects & prioritize best opportunity sales
- Maintain large group prospect database
- Develop a channel plan
- Report channel profile & performance results to management
- Develop & execute a sales plan
- Plan & conduct broker training to enhance new sales opportunities
- Develop engagement strategies for key brokers
- Develop an appropriate communication plan including broker appointments & mailings to communicate changes about KP products, pricing & services
- Participate in industry related associations & organization activities
- Develop & execute co-op marketing plan
- Maintain e-mail database for all assigned brokers for e-communication
- Identify & capitalize on changes in market conditions
- Develop & execute targeted prospect plan
- Identify targeted prospects
- Complete & maintain targeted prospect profiles
- Complete & maintain targeted prospect strategies
- Work collaboratively w/ account management & the service areas on strategies for targeted prospects & final sales efforts
- Develop & maintain targeted prospect list & quarterly outreach efforts to both the purchaser & broker of record
- Contribute to competitively positioning KP in the marketplace
- Identify key competitors in the marketplace
- Share competitive information w/ Sales & Marketing team
- Use competitive information to identify trends
- Assess customer business needs & link appropriate competitor information
- Collect, aggregate, & report competitive developments & trends for organizational strategic planning
- Collaborate w/ others in KP to develop competitive strategy
- Articulate KP position on significant business issues
- Seek opportunities for improving KP image/visibility in business community
- Share strategy successes w/ Sales & Marketing team
- Strategically build new & leverage established, broker relationships to increase prospect & sales opportunities
- Proactively prospect & develop new brokers to increase sales opportunities
- Identify potential business opportunities w/ assigned brokers
- Identify & build relationships w/ key individuals w/in brokerage firms
- Create & implement strategic plans for increasing sales at targeted brokerage firms
- Identify & engage key KP personnel who can enhance the business relationship
- Ensure timely follow-up on customer/broker issue & concerns
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Proven track record of successful sales dealing with high-levels of issue complexity and relationship sensitivity within workers compensation/healthcare claims.
- 2+ years of industry or related experience in successfully achieving sales objectives
- Bachelor's degree OR equivalent experience
- CA Driver's License
- Basic computer skills
- Effective oral and written communication and analytical skills
- Bilingual preferred
- Must be able to work in a Labor/Management Partnership environment

Enrollment Specialist Labor and Trust (Burbank CA) - (Burbank, California)

Thu, 16 May 2013 16:00:00 GMT

Req Id: 183435

Enrollment Specialist - Labor and Trust (Burbank, CA)

Kaiser Permanente
Enrollment Specialist - Labor and Trust
Burbank, CA

The Enrollment Specialist is accountable for creating sales opportunities through targeted enrollment activities to increase membership and build support for KP. Establish and maintain customer relationships to optimize potential for growth. Identify, create and execute on an engagement plan in collaboration with Account Manager. Establish and maintain internal communication links to ensure timely and accurate on-boarding of prospective members.

Essential Functions:

Engage customer and broker contacts to ensure understanding of KP and how we serve consumers.
- Identify the key personnel, the functions they perform, their role in the DM process and their opinions about KP in conjunction with the Account Manager/Executive Account Manager.
- Understand customer's business and business challenges.
- Identify key KP personnel who can enhance the business relationship.
- Proactively communicate advantages of KP and link to customer business needs.
- Identify customer needs and develop appropriate solutions.
- Keep customers informed on health care industry trends.
- Communicate basic information about regional and enterprise financial position.
- Understand overall account strategy and implement a local communication plan that supports it.
- Plan and conduct customer meetings and presentations.
- Follow up on customer issues and concerns in a timely and accurate manner or refer to an appropriate team member.

Engage union contacts to ensure understanding of KP and how we serve union members.
- Understand the relationship between the union and management in the account.
- Identify the union's key personnel, the functions they perform, their role in the DM process and their opinions about KP
- Understand union's business and business challenges.
- Identify key KP personnel who can enhance the business relationship
- Proactively communicate advantages of KP and link to customer business needs
- Keep union contacts informed on health care industry trends.
- Communicate basic information about regional and enterprise financial position.
- Understand overall account strategy and implement local communication plan that supports it.
- Use union relationships to gain access to steward meetings, retiree clubs, new member orientations, etc. to present and sell KP.
- Follow up on union issues and concerns in a timely and accurate manner.

Analyze open enrollment opportunities and develop and execute strategies to maximize KP's visibility and membership growth.
- Evaluate group-specific needs for open enrollment meetings and presentations.
- Engage customer in identifying most appropriate approach.
- Coordinate activities and staffing for meetings and presentations.
- Work with account managers and group contacts to determine group specific open enrollment needs.
- Develop plan for acting on opportunities.
- Identify and secure resources needed to execute plan.
- Track and monitor plan throughout open enrollment season
- Complete post-open enrollment analysis; identify lessons learned.
- Report analysis to account managers.

Initiate any and all opportunities outside of open enrollment to engage with members and potential members to ensure understanding of and commitment to KP.
- Engage contacts to identify opportunities for KP visibility with employees.
- Develop and present proposals to account manager and contacts.
- Develop plan for acting on opportunities agreed to by contacts.
- Execute strategies.
- Evaluate success.
Engage broker & customer contacts to ensure understanding of KP technology tools (e.g. microsites, kp.org).
- Identify customers who have microsites and measure usage and update annually.
- Develop a microsite usage report that can be shared with the broker and customer.
- Target potential microsite customers and pitch implementation to broker and customer.
- Develop plan for demonstrating kp.org to customer and their employees.
- Execute strategies.
- Evaluate success.

Acquire and enter customer engagement data in a timely and accurate manner.
- Enter encounter data in a timely manner (e.g. meeting assessments using the EMS tool).
- Track membership changes for groups that have an account plan monthly or required by manager.
- Collect competitor information at the worksite as appropriate.
- Enter competitor information into BPWA as needed.

Reinforce a culture of collaboration and accountability between sales, account management, product development, member marketing communications, case installation, local service area resources and other key internal partners.
- Review and document on-boarding plan in conjunction with the Account Manager and Associate Account Manager.
- In conjunction with Sales, ensure that medical centers are aware of new group activity as appropriate.
- Track on-boarding experience to uncover areas of improvement and develop/document best practices.
- Notify Account Manager about trends and urgent issues.

Accountable for financial aspects of the position. (e.g. awareness of current on-site wellness program charges and customer-specific MARCOM charges).
- Annually select MARCOM collateral for use by local Service Area. Understand costs for standard materials.
- Inform Service Area team of worksite wellness opportunities and associated costs.

Assist Account Management team as needed to assure timely processing of contract renewals.
- Understand the products and conditions of offering.
- Understand the accounts that are in the renewal process and the status of each.
- Provide administrative back-up support to the account team as needed.

Moderate to Considerable impact. Failure to achieve work objectives will impact sales and membership targets.
- Works under general supervision.
- May provide informal work guidance to others.
- Uses judgment to determine course of action and make recommendations.
- Requires judgment in identifying and resolving more difficult issues.
- Provides a variety of operational information to convey concepts and processes.

Qualifications:

Basic Requirements:
- 2+ years experience in sales and marketing, preferably in health care.
- Customer service and ability to conduct face-to-face presentations.
- Excellent written and verbal communication skills.
- Adherence to standard business etiquette practices.
- Proven track record of meeting individual business objectives.
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases.
- Excellent verbal and written communication skills.
- Strong interpersonal, presentation, and persuasion skills.
- Effective account management experience.
- Knowledge of and experience with employee health benefits.
- Bachelor's degree in marketing, finance, business administration, or equivalent experience.
- Life license required or ability to obtain one within 80 business days of hire date.

Preferred Qualifications:
- Bi-lingual capabilities preferred.
- Knowledge of underwriting processes, healthcare products, and contracts preferred.

Staff Creative Solutions Burbank CA - (Burbank, California)

Thu, 16 May 2013 16:00:00 GMT

Req Id: 184274

Analyze, create, and produce high quality, and business relevant marketing communications and the creative treatments of KP's public-facing Web presence, including kp.org and associated KP Web sites which may be executed by external agencies. The team will focus on generating specific sets of high-quality deliverables that are required for the overall project development, as required by project processes. They will also work closely with other team members to ensure optimal Brand standards are maintained and innovative creative solutions are successfully delivered on time and on budget

Essential Functions:
- Works on assignments of moderate scope
- Analysis of situations or Data requires a review of a variety of factors
- Work requires moderate planning and scheduling
- Works closely with team members to execute against developed strategies, creative briefs, product and program plans, expectations and goals to ensure that deliverables achieve the desired results
- Executes successful concepts for projects in a quietly, timely and cost-effective manner
- Ensures the proper application of the Kaiser
- Permanente style guides, brand standards, design patterns and interaction designs across the enterprises' properties
- Develops breakthrough designs to solve for components
- Prioritizes assignments and ensures deadlines are met to deliver all projects in accordance with project timelines and overall initiative strategy
- Supports projects with high-quality designs and speed-to-=market, error-free execution
- Balances data, logic and intuition in decision making
- Balances creative and technical considerations in developing solutions for the Web space
- Makes timely decisions
- Generates pragmatic, sensible and simple solutions to complex problems
- Moves quickly to eliminate roadblocks
- Medium Job complexity
- Will substantively increase the productivity and effectiveness of other members of the team by 'off loading' routine data access and summarization tasks
- Typical errors would normally result in only minor delays, inefficiencies and/or expenses
- Requires judgment to select from apparent alternatives
- Able to make business judgments within scope of projects
- Demonstrates solid analytic problem-solving skills
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Open to suggestions and input from team members
- Actively participates and provides meaningful contributions
- Actively takes responsibility for involvement when opportunities arise for participation
- Participate in project meetings and report on the status of analytical tasks and project work
- Exercises discretion within defined boundaries
- Takes responsibility for aspects of projects as assigned
- Implements specified analytical methods and achieve task and project objectives
- Has discretion on defining of request process
- Has no formal leadership/ supervisory responsibilities

Qualifications:

Basic Qualifications:
- Minimum: Bachelor's and one (1) - two (2) years of work experience
- Preferred: Bachelor's and 1 or more years of work experience
- Substantial experience with Microsoft Word, PowerPoint & Publisher applications
- Four (4) year degree in related field Or equivalent experience
- Some knowledge of policies, practices and systems
- Limited use and/or application of basic principles, theories, and concepts
- Limited knowledge of industry practices and standards
- Clearly documents work and code
- Demonstrates good written and verbal communication skills
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred

Senior Sales Executive Large Group (San Fernando Valley and Bakersfield) - (Burbank, California)

Wed, 15 May 2013 16:00:00 GMT

Req Id: 185238

Kaiser Permanente
Sales Executive
San Fernando Valley and Bakersfield

The Sales Executive is accountable for managing a sales territory to achieve sales goals and strategic objectives. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:
- Achieve sales goals by business line
- Define & develop sales opportunities for membership growth
- Develop sales strategy for maximizing initial membership
- Develop & execute sales strategy for maximizing initial member & revenue growth
- Complete post-OE analysis & communicate lessons learned & future strategies
- Identify & develop small group brokers
- Set expectations for penetration & develop strategy for maximum share w/ customer & KP account management team
- Develop & manage a pipeline of prospects through various sales channels
- Identify & qualify prospects
- Assess prospects & prioritize best opportunity sales
- Maintain large group prospect database
- Develop a channel plan
- Report channel profile & performance results to management
- Develop & execute a sales plan
- Plan & conduct broker training to enhance new sales opportunities
- Develop engagement strategies for key brokers
- Develop an appropriate communication plan including broker appointments & mailings to communicate changes about KP products, pricing & services
- Participate in industry related associations & organization activities
- Develop & execute co-op marketing plan
- Maintain e-mail database for all assigned brokers for e-communication
- Identify & capitalize on changes in market conditions
- Develop & execute targeted prospect plan
- Identify targeted prospects
- Complete & maintain targeted prospect profiles
- Complete & maintain targeted prospect strategies
- Work collaboratively w/ account management & the service areas on strategies for targeted prospects & final sales efforts
- Develop & maintain targeted prospect list & quarterly outreach efforts to both the purchaser & broker of record
- Contribute to competitively positioning KP in the marketplace
- Identify key competitors in the marketplace
- Share competitive information w/ Sales & Marketing team
- Use competitive information to identify trends
- Assess customer business needs & link appropriate competitor information
- Collect, aggregate, & report competitive developments & trends for organizational strategic planning
- Collaborate w/ others in KP to develop competitive strategy
- Articulate KP position on significant business issues
- Seek opportunities for improving KP image/visibility in business community
- Share strategy successes w/ Sales & Marketing team
- Strategically build new & leverage established, broker relationships to increase prospect & sales opportunities
- Proactively prospect & develop new brokers to increase sales opportunities
- Identify potential business opportunities w/ assigned brokers
- Identify & build relationships w/ key individuals w/in brokerage firms
- Create & implement strategic plans for increasing sales at targeted brokerage firms
- Identify & engage key KP personnel who can enhance the business relationship
- Ensure timely follow-up on customer/broker issue & concerns
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- 3+ years of successful professional sales and marketing experience.
- Experience in carrying out marketing plans and meeting sales goals.
- Bachelor's degree OR equivalent experience.
- State Insurance license.
- CA Driver's license.
- Basic computer skills.
- Effective oral and written communication and analytical skills.
- Must be able to work in a Labor/Management Partnership environment.
- Knowledge of and experience with employee health benefits.
Basic Qualifications:
- Existing Broker Relationships.
- Experience working formajor health carrier.
- Thorough knowledge of HCFA guidelines or other channel specific regulations.

Senior Sales Executive Large Group (Bakersfield Los Angeles or Burbank CA) - (Bakersfield, California)

Tue, 14 May 2013 16:00:00 GMT

Req Id: 174732

Kaiser Permanente
Sales Executive
Bakersfield, LA, or Burbank, CA

The Sales Executive is accountable for managing a sales territory to achieve sales goals and strategic objectives. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:
- Achieve sales goals by business line
- Define & develop sales opportunities for membership growth
- Develop sales strategy for maximizing initial membership
- Develop & execute sales strategy for maximizing initial member & revenue growth
- Complete post-OE analysis & communicate lessons learned & future strategies
- Identify & develop small group brokers
- Set expectations for penetration & develop strategy for maximum share w/ customer & KP account management team
- Develop & manage a pipeline of prospects through various sales channels
- Identify & qualify prospects
- Assess prospects & prioritize best opportunity sales
- Maintain large group prospect database
- Develop a channel plan
- Report channel profile & performance results to management
- Develop & execute a sales plan
- Plan & conduct broker training to enhance new sales opportunities
- Develop engagement strategies for key brokers
- Develop an appropriate communication plan including broker appointments & mailings to communicate changes about KP products, pricing & services
- Participate in industry related associations & organization activities
- Develop & execute co-op marketing plan
- Maintain e-mail database for all assigned brokers for e-communication
- Identify & capitalize on changes in market conditions
- Develop & execute targeted prospect plan
- Identify targeted prospects
- Complete & maintain targeted prospect profiles
- Complete & maintain targeted prospect strategies
- Work collaboratively w/ account management & the service areas on strategies for targeted prospects & final sales efforts
- Develop & maintain targeted prospect list & quarterly outreach efforts to both the purchaser & broker of record
- Contribute to competitively positioning KP in the marketplace
- Identify key competitors in the marketplace
- Share competitive information w/ Sales & Marketing team
- Use competitive information to identify trends
- Assess customer business needs & link appropriate competitor information
- Collect, aggregate, & report competitive developments & trends for organizational strategic planning
- Collaborate w/ others in KP to develop competitive strategy
- Articulate KP position on significant business issues
- Seek opportunities for improving KP image/visibility in business community
- Share strategy successes w/ Sales & Marketing team
- Strategically build new & leverage established, broker relationships to increase prospect & sales opportunities
- Proactively prospect & develop new brokers to increase sales opportunities
- Identify potential business opportunities w/ assigned brokers
- Identify & build relationships w/ key individuals w/in brokerage firms
- Create & implement strategic plans for increasing sales at targeted brokerage firms
- Identify & engage key KP personnel who can enhance the business relationship
- Ensure timely follow-up on customer/broker issue & concerns
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- 3+ years of successful professional sales and marketing experience.
- Experience in carrying out marketing plans and meeting sales goals.
- Bachelor's degree OR equivalent experience.
- State Insurance license.
- CA Driver's license.
- Basic computer skills.
- Effective oral and written communication and analytical skills.
- Must be able to work in a Labor/Management Partnership environment.
- Knowledge of and experience with employee health benefits.
Basic Qualifications:
- Existing Broker Relationships.
- Experience working formajor health carrier.
- Thorough knowledge of HCFA guidelines or other channel specific regulations.

Proofreader Creative Solutions - (Burbank, California)

Mon, 13 May 2013 16:00:00 GMT

Req Id: 179711

Medicare division of Creative Services is looking for a detail-oriented, experienced proofreader. Someone with experience either with Medicare or financial compliance is a definite plus. This applicant gets great satisfaction in helping us maintain accuracy of our marketing materials and complying with complex compliance regulations.
This person needs to be very focused, and mature. Yet, a sense of humor is very welcome, indeed. Needs to work well in a team atmosphere, be responsible and self-motivated. The top 5 daily responsibilities are - accuracy, accuracy, accuracy, accuracy, and accuracy. Combined with thorough proofing skills, we're looking for good communication skills, great collaboration, and professional demeanor.
The proofreader for the Medicare team ensures consistent application of copy standards in multiple marketing projects. At key stages, this position proofreads, fact checks, and may line edit a large volume of communication projects for brand editorial style, content accuracy, grammar and appropriateness as well as Medicare compliance regulations. Verifies factual content of copy against project documentation. Provides copy editing support on diverse projects. Assists the Copy Editor in ensuring that content meets brand voice and style standards, is cohesive and clear, factually accurate, appropriate in tone and reading level.

The Proofreader works very closely with a supportive editorial team and in collaboration with cross functional teams.

Qualifications:

Basic Qualifications:
- Minimum: Bachelor's and one (1) - two (2) years of work experience
- Preferred: Bachelor's and 1 or more years of work experience
- Substantial experience with Microsoft Word, PowerPoint & Publisher applications
- Four (4) year degree in related field Or equivalent experience
- Some knowledge of policies, practices and systems
- Limited use and/or application of basic principles, theories, and concepts
- Limited knowledge of industry practices and standards
- Clearly documents work and code
- Demonstrates good written and verbal communication skills
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred

Product Manager II National Product Management - (Burbank, California)

Wed, 08 May 2013 16:00:00 GMT

Req Id: 183234

Drive day-to-day CA Total Replacement product portfolio management, planning, and go-to-market activities needed to meet membership and margin targets

Lead implementation of CA Total Replacement product portfolio updates in response to Health Care Reform and other regulatory requirements

Track and analyze CA Total Replacement product performance (membership, margin, utilization) and present key findings to product leadership.
Serve as subject matter expert for specific Product Management policies, processes, and projects/initiatives; and routinely present proposals and recommendations to the CA products and cross-functional leadership

1. Evaluate current CA Total Replacement product portfolio and identify new product opportunities to drive membership growth.
Develop product concepts to address market need and partner with Sales and Account Management to test product concepts with external stakeholders and leverage feedback to finalize product offering.
Develop detailed product designs and administrative requirements and obtain leadership go/no go decision on implementation.
Lead cross functional team including Products, Benefits, Actuarial, Sales, Marketing, Regulatory and Underwriting to launch new product offering.
Ensure timely execution of product build, regulatory filings, pricing, communication strategy, and training.

2. Implement CA Small Business KPIC portfolio changes and ensure compliance with Health Care Reform provisions
Project manage portfolio implementation activities, understanding dependencies, critical paths, key issues and milestones Ensure readiness for Health Care Reform changes, including but not limited to operational readiness, member retention strategy, communication and training of internal and external stakeholders
Lead cross functional teams in a matrixed-managed environment of diverse functions, such as business line leaders, market research, product, finance, marketing, sales, IT/systems, compliance/regulatory, training, operations and administration.

3. Evaluate current KPIC member experience and evaluate opportunities for improvement. (pre-certification, claims processing, member customer service and issue resolution, marketing materials, etc)
Lead project team to develop strategy and approach for process improvements.
Drive project work and coordinate cross functional team to ensure successful and timely implementation. Develop framework for regular performance reporting and monitoring.

4. Manage day-to-day product management needs including but not limited to:
Product performance tracking and reporting
Annual benefit cycle support Marketing material development and maintenance

Qualifications:

Basic Qualifications:
- Minimum: Two (2) - five (5) years of related experience.
- Two (2) - five (5) years of experience of key customers and/or health care industry Product/Market needs analysis with a focus in a specified market segment.
- Preferred: Three (3) - five (5) years in health care industry experience.
- Two (2) - five (5) years of Health Insurance, Health Plan Administration, Healthcare, Benefit Administration, or Benefit Policy experience a plus.
- Four (4) year degree in related field OR equivalent experience.
- Fully understand and experience navigating IT processes, organization charts and accountabilities.
- Working knowledge of policies, practices and systems.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- General application of concepts and principles.
- Full use and general application of standard principles, theories, concepts, and techniques.
- Working knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry practices and systems.
- Frequent use and general knowledge of insurance industry practices, techniques, and standards.
- Working knowledge of online design principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately.
- Working knowledge of web development process (a requisite in order to be able to parse down the work properly, frame/phase the work so that it can be implemented and rolled out effectively, to meet expectations, deadlines and budgets).

Sales Incentive Analyst Burbank CA - (Burbank, California)

Tue, 07 May 2013 16:00:00 GMT

Req Id: 182048

Calculates commission/incentive award payments to sales personnel based on commission plan provisions. Performs staff support activities needed for the development, implementation, communication & administration of sales commission or incentive programs, plans, policies & targets. Reviews commission payment reports for accuracy & completeness. Able to verify & follow through, ensuring accuracy & timeliness of commission payments as outlined in the plan. Resolve reconciliation issues. Typically maintains or audits information needed to track budget. Analyzes sales performance results & prepares commission expense reports, presentations & recommendations for sales and/or finance management. Typically uses spreadsheets, ERP systems or dedicated computer programs to gather data for payment calculation or analysis. May contribute to the development or improvement of systems to effectively track or capture data. May perform cost analysis or modeling of alternative commission/incentive plan design or target levels.

Essential Functions:
- Assists in issue identification & design of analytic approaches.
- Employs specified analytical methods & tools to access data to provide reportable information from KP information systems & departmental databases.
- Provides support & point of contact for department customers requesting routine information, data summaries and/or reports.
- Applies specified analytical methods including assessing the significance of observed changes, identifying associations among measured quantities, forecasting trends, historical payment data analysis, etc.
- Contributes to written reports & presentation materials describing payment methodologies, data, & results.
- Implements specified QA procedures to ensure accuracy of project data, results & written reports & presentation materials.
- Other duties as requested.
- Will substantively increase the productivity & effectiveness of other members of the team by 'off loading' routine data access & summarization tasks.
- Typical errors would normally result in only minor delays, inefficiencies and/or expenses.
- Generally involves following established procedures, instructions, and/or manuals.
- Uses occasional judgment to select from apparent alternatives.
- Utilizes minimal decision-making.
- Develops solutions to routine problems, following established policies & procedures.
- Most problems are clearly defined & solutions are readily available.
- Demonstrates solid analytic problem-solving skills
- Identifies, analyzes & solves technical problems related to the collection, integration, & validation of data for routine requests for information & from internal KP systems.
- Participates in the development of software programs & / or system design.
- Provides routine fact-based information.
- Open to suggestions & input from team members.
- Actively participates & provides meaningful contributions.
- Actively takes responsibility for involvement when opportunities arise for participation.
- Participate in project meetings & report on the status of analytical tasks & project work.
- Follows specific, outlined, & detailed procedures.
- Work is closely supervised.
- Exercises limited discretion w/in defined boundaries.
- Takes responsibility for aspects of projects as assigned.
- Has some discretion to apply analytical tools in the most effective manner in order to implement specified analytical methods & achieve task & project objectives.
- Assume other duties as assigned.

Qualifications:

Basic Qualifications:
- Four (4) year degree in related field OR equivalent experience.
- Preferred: Bachelor's & one (1) + years or work experience OR five (5) + years of related work experience.
- Substantial experience with Microsoft Excel and Access applications.
- Preferred:Basicskills with Access and Intermediateto Advancedskills with Excel
- Some knowledge of policies, practices and systems.
- Limited use and/or application of basic principles, theories, and concepts.
- Limited knowledge of industry practices and standards.
- Demonstrates good written and verbal communication skills
- Understanding of relational database concepts
- Excellent Math Skills
- Knowledge of health care industry preferred.
- Knowledge of Compensation/ Incentive Compensation practices and policies preferred.

Recertification Service Associate I - (Burbank, California)

Tue, 07 May 2013 16:00:00 GMT

Req Id: 183026

Kaiser Permanente
Recertification Service Associate I
Burbank, CA

Kaiser Permanente is looking for a Recertification Service Associate I. This position will provide service to purchasers that have been identified to undergo the recertification process, whichincludes reviewing requested documents to determine whether or not the purchaser qualifies to be enrolled as a small business in accordance with AB1672 as well as the departmental offering guidelines. This process allows KP to reduce risk & increase margin for Small Business Sales and Marketing.

Essential Functions:
- Analyze requested documentation in accordance with AB1672 (CA), HB374 (OH), and Georgia regional requirements to determine if a purchaser undergoing the recertification process qualifies to remain enrolled as a small business.
- Prepare Purchaser Advices to purchaser accounts for any one of the following reasons: renew, terminate or reinstate purchasers, in a timely manner.
- Consult with other internal Kaiser departments as needed to resolve problem issues regarding the recertification process.
- Maintain good Customer Service relationship with internal and external customers.
- Responsible for maintaining a high level of telephone service by answering calls promptly and providing accurate information to business contacts. Contacts include: Business Owners, Brokers and other KP staff.
- Proposes activities that target opportunities to position KP for future growth. Through ongoing account contacts, identifies opportunities for growth (e.g., business acquisition) and alerts account manager as appropriate. Informs enrollment specialist/ strategist about potential enrollment opportunities.
- Performs administrative type duties related to position (i.e., faxing, handling incoming/outgoing emails, reviewing Recertification mailbox and handling inquiries from brokers.
- Researches various web portals in support of National Recertification.
- Monitor accounts and book-of-business to identify early indications of risks and opportunities.
- Identify and report trends within a book-of-business.
- Partner with account manager to identify solutions to issues.
- Understand when issues pose an urgent threat to business.
- Propose activities that target opportunities to position KP for future growth.
- Through ongoing account contacts, identify opportunities for growth (e.g., business acquisition) and alert account manager.
- Inform enrollment specialist/ strategist about potential enrollment opportunities.
- Some travel may be required to other KP regions in support of National Recertification Process.
- Minimal impact.
- Work tasks are generally defined.
- Follows established procedures or guidelines.
- Refers more complex issues to Sr. Recertification Associate or supervisor.
- Uses verbal and written communications skills to convey general concepts and/or processes.
- Must be able to work in a Labor/Management Partnership environment.
- Generally works under close supervision.

Qualifications:

Basic Qualifications:
- Two (2) years in customer service environment is required.
- One (1) - two (2) years of experience in heavy volume telephone experience.
- Minimum high school diploma or GED.
- CA Life Disability License OR ability to obtain one within 80 business days of hire date is required.
- Able to use web search tools (i.e., Internet Explorer) in order to search web portals.
- Computer literate in Word, Excel.
- Strong verbal and written communication skills.
- Must be computer literate, typing at least 30WPM, and proficient in Word and Excel.

Associate Account Manager II Strategic Accounts Burbank CA - (Burbank, California)

Mon, 06 May 2013 16:00:00 GMT

Req Id: 179498

The Associate Account Manager I/II is accountable for the successful execution of business processes and administrative requirements for accounts. Establishes and maintains relationships with brokers and front line benefit contacts that support business strategies. Manages business processes that support achieving and maintaining optimal business position. Monitors accounts and book of business to identify early indications of risks and opportunities.

Essential Functions:
- Create customized reports to support broker & customer needs & account strategy
- Validate complete understanding of what the underlying need is
- Ensure that request is aligned w/ account strategy
- Research potential sources for information
- Identify what information we can & cannot release (HIPAA, KP requirements)
- Analyze information & prepare documentation
- Validate final product w/ account manager
- Prepare final presentation for customer
- Deliver presentation to customer or account manager
- Effectively consult w/ broker & front line benefits contacts to demonstrate value & build commitment to KP
- Understand the customer's business & business challenges
- Know customer's Human Resources & Benefits staff & how decisions get made
- Engage customer and/or collaborate to complete needs assessment
- Assure customers you understand & will solve their problem
- Build customer confidence by consistently solving problems quickly & accurately
- Welcome customer concerns, problems, & questions by using professional & caring language & voice
- Position Account Administration as a reliable resource
- Create credibility by demonstrating knowledge of each customer's unique benefit package
- Encourage & educate customers about added services you can provide
- Manage accurate account administration
- Identify & communicate customer needs & expectations
- Work w/ other departments to ensure a high quality experience (e.g. pricing, member accounting, etc)
- Use appropriate sales systems to accurately maintain account information
- Ensure accurate enrollment process
- Ensure accurate APP agreement or similar payment arrangements
- Ensure contract is understood, agreed to & met (e.g. exceptions, exclusions)
- Ensure rates, benefits & contracts meet internal requirements
- Manage accuracy & timeliness of RFP
- Understand when issues need to be elevated to the account manager
- Lead & manage implementation of group renewal process
- Track & monitor regional timelines for contract renewal
- Identify missing or incomplete information
- Enter related data into Kaiser Permanente business systems
- Work w/ customer/channel, account manager or internal department to secure missing or incomplete information
- Understand when issues need to be elevated to the account manager
- Ensure accuracy of final product
- Ensure that contracts, pricing & membership accounting have accurate information & implement the negotiated terms of the final renewal
- Lead & monitor RFP process for account management
- Understand account strategy, goals, & financial position
- Understand parameters established by account manager for developing the RFP
- Follow established RFP process & timelines for Region
- Proactively identify missing or incomplete information & get it
- Coordinate the flow of information in order to keep the process moving towards deadline
- Understand when issues need to be elevated to the account manager
- Assume other responsibilties as directed

Qualifications:

Basic Qualifications:
- Required: Two (2) - four (4) years of experience in marketing, business development, and/or managing business to business relationships required
- Preferred: Same
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- Life license required OR ability to obtain one within 80 business days of hire date
- Proven track record of meeting individual business objectives
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases, required
- Excellent verbal and written communication skills required
- Strong interpersonal, presentation, and persuasion skills required
- Effective account management skills
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred

Medicare Enroller III Burbank CA - (Burbank, California)

Sun, 05 May 2013 16:00:00 GMT

Req Id: 183484

Medicare Enroller III, Seasonal/On Call
Kaiser Permanente, Burbank, CA

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the products offered by KP
- Responds to questions
- Facilitate enrollment activities by representing KP, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- Five (5) - eight (8) years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Five (5) or more years of experience in enrollment preferred
- Bachelor's degree OR equivalent experience required
- Life & Disability license required
- Bi-lingual language knowledge preferred
- Excellent customer service and face-to-face presentation skills required
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products required

Medicare Enroller III Bakersfield CA - (Bakersfield, California)

Sun, 05 May 2013 16:00:00 GMT

Req Id: 183480

Medicare Enroller III, Seasonal/On Call
Kaiser Permanente, Bakersfield, CA

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the products offered by KP
- Responds to questions
- Facilitate enrollment activities by representing KP, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- Five (5) - eight (8) years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Five (5) or more years of experience in enrollment preferred
- Bachelor's degree OR equivalent experience required
- Life & Disability license required
- Bi-lingual language knowledge preferred
- Excellent customer service and face-to-face presentation skills required
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products required

Marketing Analytics Consultant - (Burbank, California)

Wed, 01 May 2013 16:00:00 GMT

Req Id: 181049

Active participation in a range of market strategy projects essential to KP's membership and margin goals. Market Strategy & Analysis Consultants provide analytical/strategic-thinking and leadership skills that enable project teams to: 1) isolate business issues; 2) design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc); 3) bring technical/content expertise (competitive intelligence, utilization, financial analysis, deep data analysis & programming); 4) vet findings and make formal recommendations to senior levels of KP leadership; 5) create documents (strategic segment plans, utilization reports) that inform critical strategic issues.

Essential Functions
- Works with business/segment owners to identify key business issues
- Manages major membership and rates analytical and/or marketing strategy projects
- Develops analytic framework required to analyze market strategy issues
- Sets project and staff priorities
- Owns the outcome- represents findings to stakeholders
- Serves as subject matter/technical expert to Analysts on membership, rates and market strategy issues
- Contributes to the achievement of membership growth goals and successful market strategies
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Involves interpreting and analyzing established concepts
- Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions
- Requires moderately complex decision-making
- Develops solutions to complex market strategy problems. May refer to established precedents and policies when making decisions
- Requires significant analysis to develop solutions for complex problems
- Provides professional/technical guidance on membership, rates, financial and competitive data to team members
- Influences others regarding existing concepts, processes and/or methodology
- Participates in determining objectives of assignment
- Plans schedules and arranges own activities in accomplishing objectives
- Work is reviewed by management for advice and guidance prior to completion
- Provides periodic informal work guidance/direction to, and training of team members
- Provides performance input and recommendations to management for development/training plans
- May have supervisory responsibilities on a project basis

Qualifications:

Basic Qualifications
- Minimum: Four (4) - eight (8) years of related experience OR master's degree and one (1) - three (3) years of experience
- Preferred: At least five (5) years of related experience
- Master's degree preferred (Business, Public Health, etc.)
- Thorough knowledge of membership, rates, financial, economic and competitive data.
- Complete understanding and application of principles, concepts, market strategy practices, and standards.
- Full knowledge of industry practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Skilled in MS Excel, Access and other databases. Must know how to manipulate databases such as MS Excel and/or Access, as well as manipulating reports and generating reports

Senior Manager Sales Incentive Compensation - (Burbank, California)

Mon, 29 Apr 2013 16:00:00 GMT

Req Id: 182437

TheSenior ManagerSales Incentive Compensation will manage the strategic design, communication, and tactical/operational support for the incentive programs within Sales, Account Management, and Marketing. This involves coordinating strategies between California, regions outside California, and National Accounts. Manages the incentive unit staff responsible for creating the plans and calculating the payments.

Essential Functions:
-Implementation, development, administration, and maintenance of sales commission operations.
-Calculations of sales incentive award payments based on plan and policy provisions.
-Plan financial analysis, communication, education, interpretation, and reconciliation.
-Management of staff up to 10 people for competencies and motivation.
-Coaching, counseling, disciplining, advising, training, etc. of staff.
-Assisting with the development and implementation of goals, objectives and performance of staff.
-Review and auditing of staff's work to maintain high quality of work
-Accountability for departmental timeliness and accuracy levels.
-Accountable for departmental service level goals and performance guarantees.
-Develop, modify, and execute incentive plan documents and policy documents for customer business lines.
-Budget responsibility including participation in development of budget and forecasting/managing budget on a day to day basis.
-Leading and engaging in incentive internal controls/ auditing functions.
-Executing compensation strategies established for California regions, National Accounts and other functional units.
-Partnering with customer business line management for design, communication, education, and implementation of the incentive plans and policies for their business lines.
-Working with business line leadership on specific issues regarding incentive compensation.
-Participation in the development of departmental goals and linkage to KP Goals and strategy.
-Other duties as assigned.

Qualifications:

Basic Qualifications:
-Bachelor's degree in Business, Mathematics, Finance, Management, analytical field or related field, or equivalent experience.
-5 or more years experience in a project management/analytical role.
-2 or more years of management experience.
-Knowledge of compensation practices, incentive models, state and federal laws pertaining to incentive, internal audit principles, and Human Resource guidelines.
-Ability to motivate staff and teams to reach personal, team, and departmental goals.
-Demonstrated competencies in interpersonal and problem solving skills, particularly in averting legal claims, understanding and resolving employee issues, and creating internal equity in rewards.
Demonstrated track record in managing cross-functional teams with participants at all levels of the organization.
- Must be able to work in a Labor Management Partnership environment.
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, to customers, contracted providers, and vendors.

Preferred Qualifications:
-Masters Degree.
-Significant exposure to Health Plan and KP processes.
-Specific knowledge of insurance products and sales processes and how these influence incentive plan designs.
-Some knowledge of dynamics and trends in the healthcare industry.

Event Marketing Internship - (Burbank, California)

Sun, 28 Apr 2013 16:00:00 GMT

Req Id: 172564

HealthWorks Research Intern - (Burbank, California)

Tue, 16 Apr 2013 16:00:00 GMT

Req Id: 177489

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns and new grads have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here-and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Department Profile:
HealthWorks is Kaiser Permanente's brand for Workforce Health. HealthWorks provides consultative services to coordinate and leverage Kaiser Permanente's diverse capabilities to provide employer-specific health promotion programs to improve employee health and maintain or increase productivity.
The Program Evaluation team within the HealthWorks and Product Innovation department identifies market trends in worksite wellness and communicates results to a large sales support team. We establish the criteria, tools and methodology for evaluation of Kaiser Permanente's worksite wellness programs and complete program evaluation and reporting. We aim to provide customers with meaningful insights that help them make well informed, cost effective decisions about their healthcare investments and improve the total health status of their employees.

Summer Internship Project:
The intern will update a comprehensive database of up to the minute wellness research. S/he will also assist in communicating key messages to the HealthWorks team. These two tasks will be accomplished by:
Collecting, prioritizing and summarizing the latest research in wellness.
Building a database that is easily searchable by a number of different audiences who will need the information for a variety of purposes in product development and customer support.
Building a sustainable communications strategy for this information to the HealthWorks sales support and product teams.
Making a recommendation for sustaining the work following the documentation of results and feedback from internal departments.

Additionally, the intern will be asked to:
Support Program Evaluation team in implementing customer-specific evaluations and reporting throughout the summer.

The internship with KP's HealthWorks and Product Innovation department will be a great opportunity for a student looking for exposure to:
Connecting research to innovation in business to business relationships
Information management in an area of the healthcare market that is quickly changing and expanding
Program evaluation

Qualifications:

MINIMUM REQUIREMENTS:
College students pursuing a Bachelor's Degree.
3.0 GPA or above
Academic students seeking professional training within a business corporate environment.
Analytical, relationship building, and interpersonal skills are essential.
Leadership potential.
Working knowledge of MS Word, Excel, PowerPoint

PREFERRED QUALIFICATIONS:
Skills that candidates for this position should demonstrate include:
- An ability to gather and synthesize large amounts of information clearly and concisely with focus both on review of industry and academic journals to identify and summarize content related to specific themes and gathering and reporting specific program and project metrics
- Strategic problem solving
- Flexibility and creativity

Executive Account Manager Strategic Accounts Burbank CA - (Burbank, California)

Tue, 16 Apr 2013 16:00:00 GMT

Req Id: 179077

The Executive Account Manager/Senior Executive Account Manager is accountable for developing and executing account and book-of-business strategies to achieve membership, revenue and margin targets. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:
- Develop & execute account and/or book of business plans to ensure attainment of group-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data on the account
- Analyze quantitative data & identify current state
- Identify gaps between current state & analyze impact of moving to optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business position
- Plan & conduct customer meeting & approach
- Successfully negotiate the strategy & changes w/ customer/broker/consultant
- Ensure implementation of plan
- Renew group at the right rate
- Collaborate w/ pricing to implement an ongoing, proactive rate renewal strategy
- Collect & deliver data required to drive the right rate
- Review pricing's rate data to determine drivers of the rate change
- Plan customer meeting & approach
- Negotiate the renewal w/ customer/broker/consultant
- Complete the rate renewal internally
- Evaluate & manage business decisions that merit special consideration
- Renew group w/ the right product & benefit mix
- Collect required demographic & competitor data
- Identify customer needs & KP business goals
- Identify competitors' strengths & weaknesses
- Analyze the group's demographics, utilization, & profitability vs. group's product mix
- Develop product & benefit strategy & plan implementation
- Plan customer meeting & approach
- Negotiate the product & benefit mix w/ customer/broker/consultant
- Develop open enrollment strategies to achieve growth targets
- Collect & analyze key account & customer industry information
- Identify & analyze customer needs & business strategy
- Create opportunities for membership growth, including other Regions
- Create opportunities for revenue growth & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Develop sales strategy for increasing membership and/or revenue
- Obtain buy-in on strategy to ensure support
- Plan customer meeting & approach
- Negotiate the strategy & changes w/ customer
- Develop & execute member sales strategy including open enrollment & new hire strategies
- Identify & facilitate new business opportunities for sales executives
- Complete post-open enrollment analysis, identify lessons learned, & plan future strategies
- Develop 365 strategies to achieve growth targets
- Identify & analyze customer needs & business strategy for new hires & non-open enrollment activities
- Develop sales strategy for increasing membership and/or revenue
- Negotiation contracts that will drive membership & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Negotiate the strategy w/ customer
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Required: Four (4) - six (6) years of experience in marketing, business development, and/or managing business to business relationships with two (2) - four (4) years as a successful account manager required
- Preferred: Same
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- MHA, MPH, or MBA preferred
- Life license required or ability to obtain one within 120 business days of hire date
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred

Enroller II (Burbank CA) - (Burbank, California)

Mon, 15 Apr 2013 16:00:00 GMT

Req Id: 179670

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the HMO-only products offered by KP that do not require California Dept of Insurance licensure. Responds to questions
- Facilitate enrollment activities by representing Kaiser Permanente, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- 2+ years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Bachelor's degree OR equivalent experience required
- Strong customer service and face-to-face presentation skills
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products

Preferred Qualifications:
- 3+ years of experience in enrollment
- Life & Disability license

Data Consultant Marketing Burbank - (Burbank, California)

Wed, 10 Apr 2013 16:00:00 GMT

Req Id: 175316

The Campaign Data Consultant will support and help drive marketing strategies through direct marketing campaigns utilizing analytical insights, research and statistical methods. This position functions both as a consultant and as a high-level data analyst. The position works with clients to develop the right set of questions/hypotheses, using the appropriate tools/skills to derive the best information to address customer needs. This individual should be a critical thinker with the ability to quickly learn business processes and understand how to relate data captured to these processes. The Consultant should be self motivated, flexible, detailed, a strong communicator and a team player.

Essential Functions:
-Work with CRM and Campaign Management processes and applications
-Set-up and support of campaign production for marketing campaigns
-Campaign optimization and design
-Apply detailed understanding of Kaiser data and campaign business rules
-Utilize project management capabilities to create/manage campaign requests
-Affectively manage multiple campaigns across multiple channels
-Manage campaign requirements and changes throughout the campaign workflow and set expectations appropriately with business owners and management/business partners

Qualifications:

Basic Qualifications:

Experience
- 5+ years database competence working with one of the following (SQL Server, SAS)
- 3+ years experience with one of the following (Unica Affinium Campaign, ePiphany Campaign Management, Aprimo, Teradata TRM, or other equivalent)
- 3+ years working with Relational Databases and structures
- Strong CRM/Campaign Management experience working in a large environment with multiple campaign channels
- Solid database marketing experience working with campaign strategies and execution
- Strong knowledge of Direct Marketing principles and techniques
- Self motivated
- Successful experience working with and/or consulting marketing professionals on campaign operations and best practices
- Strong PC Application Skills (MS Office, Text Editing Applications)
- Excellent communication and presentation skills

Enroller II Labor and Trust (Burbank CA) - (Burbank, California)

Sun, 07 Apr 2013 16:00:00 GMT

Req Id: 177334

Kaiser Permanente
Enroller II - Labor and Trust
Burbank, CA

The Enroller II is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente. This is an on-call position Monday - Sunday 6am - 10pm.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the HMO-only products offered by KP that do not require California Dept of Insurance licensure. Responds to questions
- Facilitate enrollment activities by representing Kaiser Permanente, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- 2+ years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Bachelor's degree OR equivalent experience
- Strong customer service and face-to-face presentation skills
- Business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products

Preferred Qualifications:
- 3+ years of experience in Healthcare Enrollment
- Life & Disability license
- Bi-lingual Spanish, both written and verbal

Marketing Director (Local Markets) - (Burbank, California)

Tue, 19 Mar 2013 16:00:00 GMT

Req Id: 174626

Director of Marketing, Local Markets, Commercial Marketing Communications

The Director of Marketing, Local Markets is part of the Commercial Marketing Communications (CMC) department. S/he formulates and drives the marketing strategy that supports membership growth and retention in the local markets in California. As the leader of the local markets team, the Local Markets Director provides strategic thinking and leadership skills that enable project teams to: analyze and understand business issues; design marketing strategies to address the business needs; bring the marketing strategies to fruition by driving execution of marketing programs; measure and assess the effectiveness of the marketing programs; disseminate the most effective programs to other local areas and regions; and proactively communicate to senior levels of KP leadership about the performance of local markets initiatives. The director is also responsible for selecting, developing, evaluating, coaching and advising personnel.

Essential Functions:
- Develops scope of work for the local markets team, sequencing, defining value proposition, setting strategic and business direction, context and priorities for the team.
- Provides oversight, coaching and guidance to management-level staff.
- Partners with colleagues in Marketing and Health Plan leadership - and particularly with peers in Commercial Marketing Communications - to assess local market needs, identify priority marketing programs to drive membership acquisition and retention, and provide feedback regarding effectiveness.
- Maintains and nurtures an effective 'consulting services' capability and, in partnership with local and regional Hospital/Health Plan leaders, develops and deploys customer and member communications programs that promote KP's brand in our medical facilities and that drive membership growth and retention.
- Commissions surveys, benchmarking and other data collection and analysis methodology as needed to gain perspectives on Kaiser Permanente's position in the market-space, and particularly in the local markets in CA.
- Leads a practice of Marketing Services Consultants, who act as Marketing's 'front door' for local KP leadership and facilitate the deployment of business-to-business and business-to-consumer communications. In partnership with the other Marketing directors, develops and institutionalizes a knowledge- and information-sharing process to enable effective Marketing Communications consulting and marketing communications planning.
- Directs the effective deployment of the online library of marketing communications programs and collateral with the goals of faster time-to-market and cost effectiveness.
- Develops partnerships and facilitates collaboration with Local and Regional Health Plan/Hospitals Leadership, Public Affairs, Account Management, Permanente Medical Group and Health Education to develop and evolve KP's marketing communications programs.
- Responsible for day to day staff management and planning activities, including recruitment, training and development of staff, allocation of workload, coaching and managing employee and performance issues, administering recognition and reward programs.
- Interactions frequently involve special skills, such as strategic negotiations with customers and/or management or influencing senior level leaders regarding matters of significance to the function and/or KP.
- Requires the persuasion, presentation and/or negotiation of functional strategies, philosophies, policies, and/or opinions in order to substantially impact the function and/or areas of KP.
- Manages the resolution of diverse and complex issues where analysis of situations or data requires an in-depth knowledge of multiple functions and KP objectives.
- Regularly interacts w/ executives and/or major customers on most complex, multi-dimensional issues.
- Assume other duties as directed.

Qualifications:

Basic Qualifications:
- Minimum: Ten (10) - twelve (12) years of content/functional experience and three (3) - five (5) years of management experience OR Master's degree and five (5) plus years of experience
- Preferred: at least ten (10) years of content/functional experience, and five (5) years of management experience
- Bachelor's degree required (e.g., business, Marketing, economics, mathematics, statistics, etc)
- Master's degree preferred
- Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems
- Develops advanced concepts, techniques, and standards
- Develops new applications based on professional principles and theories
- Viewed as functional expert in field within KP
- Applies advanced principles, theories, and concepts
- Contributes to the development of innovative principles and ideas

Direct Marketing Internship - (Burbank, California)

Mon, 11 Mar 2013 16:00:00 GMT

Req Id: 172676