Mgr, Behavioral Health Ops Washington, DC Northwest DC MOB On-Site Parking
Washington D.C., District of ColumbiaMental health is an essential component of total health. As mental health professionals, we’re on the front lines every day, using the latest advances to help those in need. If you share our passion for care and our commitment to helping those around us, you’ll have the resources you need to make a real difference. Our services include adult and child therapy as well as help with addiction and eating disorders.
- Job Type: Full-time
- Job Level: Manager with Direct Reports
- Travel: Yes, 25 % of the Time
Success Profile
These are the traits of the most successful members of our behavioral health team.
- Adaptable
- Compassionate
- Good listener
- Proactive
- Results driven
- Versatile
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Professional Development
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Retirement Plans
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Vacation, Holiday & Sick Leave
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Supportive Teams & Resources
NOTE: Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups. *Offerings vary by location.
Our Culture
We offer a mental health environment that's unique both in the way we treat our patients and in the way we support our health care professionals. Here, we practice evidence-based care in a team setting that’s focused on the needs of the individual, the family and the population as a whole. This gives your patients the opportunity to work towards achieving their physical, mental, and behavioral health goals. On our teams, we hold social justice as a shared value and are committed to addressing and eliminating stigma associated with mental health and addiction. Working as part of a team also helps support your own career growth while you provide high-quality strengths-based, brief, solution-focused, and episodic mental health care.
What Our Employees Say
Aaron
Psychiatric Social Worker
“Kaiser Permanente has been an excellent platform for me to grow as a professional. The organization has demonstrated its commitment to the continued growth of its employees through the training it offers and encourages. I’ve always resonated with the organization’s integrated approach to health care, and its recognition of how essential good mental health is to a person’s overall well-being.”
Breeza
Licensed Certified Social Worker
“I would recommend and do recommend working for Kaiser Permanente. It’s a professional, clean, friendly, fast-paced environment and there is a real trust and respect for clinical staff no matter what role we serve. I love feeling valued and heard and am thankful to have found an environment that provides that.”
Janice
Licensed Marriage & Family Therapist
“This is the best place to work because of the commitment to the total health of our members, the work/life balance, the possibilities to use clinical skills in a variety of capacities within the organization and opportunities for personal and professional growth. As employees of Kaiser Permanente, we all have a voice and are encouraged to use it.”
Gabriela
Clinical Program Manager
“At Kaiser Permanente, I have opportunities to learn and work in a professional setting with people who are passionate about patient care. I love my career as a therapist and now as a manager! I really enjoy helping others and learning new interventions and modalities. These ensure my personal and professional growth.”
Laura
Psychotherapist
“Kaiser Permanente is a health care leader who sets trends and makes a difference in industry practices and protocols. I like the extraordinary resources available to do my job, the servant leadership of my manager and director, and the high standard of business and clinical ethics.”
Amie
PsyD, Clinical Psychologist
“We’re an innovative, vision-forward company. While Integrative-Care models are relatively new, we’ve been on the frontlines of building out a high-functioning integrated team for over a decade. Within this model of care, we’re pushed to think out of the box when it comes to patient care, be collaborative, and succeed in a fast-paced environment.”
Carol
PhD, Licensed Certified Social Worker – Clinical
“Kaiser Permanente demonstrates its commitment to their employees’, has a top-notch salary and compensation package, and has a leadership body that is well trained and supportive. As a Clinician and a Manager, I am very impressed with our commitment to quality outcomes. I have truly found a home here and would be honored for Kaiser Permanente to be my last professional stop in my career.”
Michael
PsyD, Licensed Marriage and Family Therapist, Psych Social Worker
“Kaiser Permanente, in my opinion, is a great mix of professional, friendly and fast-paced. They allow me to be who I am and let me have a voice. I love being a therapist and I’m very proud and excited about the Gender Assessments and transgender group work being conducted. I’m helping the LGBT community and making this population feel comfortable throughout their care journey. Kaiser Permanente is a breath of fresh air to me in my work.”
Kashonda
Psychotherapist
“I appreciate how Kaiser Permanente strives to reflect inclusivity and representation throughout the organization. I’m excited about an internal clinic comprised of African American clinicians dedicated to supporting the health needs of the African diaspora. I’m proud to be part of committees that intentionally promote equity, inclusion and diversity. These things combined with the benefits, opportunities and people make Kaiser Permanente a great place to work.”
Mgr, Behavioral Health Ops Washington, DC Northwest DC MOB On-Site Parking
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Under the direction of the Behavioral Health Service Line Operations Director, the Behavioral Health Operations Manager serves as the on-site leadership for Behavioral Health operations. Coordinates the daily delivery of quality patient care in the integrated Care Delivery System and delivers optimal member experience. Executes on the service delivery model in partnership with the Service Chief and Director. The Behavioral Health Operations Manager has direct oversight of Behavioral Health and Chemical Dependency Services along the care continuum and accountability for ensuring consistency of service delivery and treatment programs across the Mid-Atlantic Region.
Essential Responsibilities:
- Plans, organizes and directs the work of the Behavioral Health department to ensure safe, high quality patient care. Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow. Ensures departments provides timely access to an episode of care. Ensures that high quality, efficient, and medically appropriate treatment programs that are evidenced-based are delivered throughout the service area and region. Provide clinical supervision of mid-level providers: psychotherapists, psychologists and advanced practice nurses other professional staff including nurses and mental health assistants.
- Collaborates with the Chief of Behavioral Health to design, manage, and continually improve the operations of the department in accordance with strategic goals and targets and within appropriate clinical guidelines, including identifying and developing strong diagnostically responsive and preventive programming that addresses patient needs at the outpatient level of care.
- Executes the service delivery plan for the department, set by the Chief and Director. Standardize workflows across the service area and reduce service area variation in accordance with regional expectations. Directs and leads customer service, service recovery, and MPS initiatives.
- Works with Human Resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff, and completes annual performance evaluations, competencies, etc. Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
- Assists with budget development and is responsible for payroll and non-payroll targets and variances. Creates action plans for areas not meeting target.
- Supports, co-leads, and champions UBT work in and across the department. Responsible for process improvement, including but not limited to the following: efficiencies in the work flow (i.e. reducing waste, skills/role maximization, work flow revisions).
- Responsible for facility and equipment within the clinical departments and associated building egress space. Reports and escalates work orders exceeding service level agreement.
- Partners with regional and service area space planning committees and teams. Manages space in the clinical areas to ensure appropriate assignment and utilization.
- Monitors and validates workflows in KPHC and other related electronic health record systems. Support documentation and upgrade initiatives, and address issues with direct reports and staff, as needed.
- Serves as on-site leader to the health care team, as needed and serves as Behavioral Health expert for the region. Act as service area representative for Behavioral Health leadership team in the KP Mid-Atlantic.
- Under the guidance of the service area, analyze data and prepare data driven written and oral updates to leadership or other stakeholders.
- Maintains current knowledge of applicable federal and state regulations or laws and monitors changes to ensure organizational adaptation and compliance. Ensures department is compliant with all accreditation, licensing, and regulatory requirements.
- Maintains proficiency and competency in clinical skills, techniques, etc. Provides direct patient care, as needed.
- Minimum three (3) years experience in behavioral health setting or areas of quality, process improvement, program management, clinical management experience.
- Masters degree in social work (MSW), or masters degree in education (MEd), or masters degree in psychology, or masters degree in nursing/advanced practice nurse, or PhD psychologist, or PsyD or Masters degree in business administration, or Masters degree in health administration, or Masters degree in healtcare leadership required.
- Medical Social Worker License (Maryland) OR Licensed Clinical Social Worker - Certified (Maryland) OR Clinical Psychologist License (Virginia) OR Clinical Professional Counselor License (Maryland) OR Registered Nurse License (District of Columbia) OR Registered Nurse License (Virginia) OR Licensed Psychologist (Maryland) OR Advanced Practice Registered Nurse Certificate (District of Columbia) OR Licensed Certified Social Worker (Maryland) OR Professional Counselor License (District of Columbia) OR Social Worker License (Virginia) OR Independent Clinical Social Worker License (District of Columbia) OR Applied Psychologist License (Virginia) OR Registered Nurse License (Maryland) OR Licensed Clinical Social Worker (Virginia) OR Professional Counselor License (Virginia) OR Psychologist License (District of Columbia)
- National Provider Identifier
- A broad knowledge of the range of therapy techniques and therapy methods and modalities of care in the areas of mental health and chemical dependency required.
- Must maintain current with lcense and certifications required.
- Clinical experience in individual, group, and family psychotherapy.
- Productivity standards - help to formulate these in coordination with Behavioral Health Management Team. Interpret, recommend, observe, monitor, and alter these as needed.
- Knowledge of cognitive behavioral techniques, brief therapy models, group work, crisis theory, chemical dependency treatment, and management experience required.
- Demonstrated leadership and management skills are required.
- Strong interpersonal skills are required.
- Solid evidence of good oral and writing abilities are required.
- Ability to facilitate the design and development of Behavioral Health programs is required.
- Demonstrated problem solving acumen is required.
- Strong organizational skills/ability to manage multiple priorities and competing demands are required.
- Solid understanding of psychopathology is required.
- Strong understanding of teamwork and the interdisciplinary team, both in-pt and out-pt, required.
- Must be able to travel within the service area and region to multiple locations.
- A broad range of clinical experience preferred.
- Experience in collaborating with physicians of all specialities preferred.
- Licensed as a clinical supervisor preferred.
- Lean Six Sigma, Green belt or similar preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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