Sales Representative V

Description:
Drives solutions selected to meet lead/prospect/customer needs and resolves complex lead/prospect/customer questions or issues in a timely manner. Generates prospective sales by utilizing complex strategies prospecting, sourcing, developing, and maximizing referral networks. Develops and refines long-term sales strategy, uses sales status reports to drive long-term sales activity, and uses advanced knowledge on health care to articulate internal sales strategies, drive external sales, and make long-term strategic decisions. Uses advanced techniques to gather, analyze, and apply data on trends related to sales strategy, accomplishes sales plans, and facilitates collaboration with leadership on internal negotiations and sales strategy. Guides others in the identification of resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by guiding others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.


• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.


• Ensures a high level of customer service is provided by: driving solutions selected based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission across functions; exhibiting advanced knowledge in one or more specialty areas about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and resolving complex lead/prospect/customer questions or issues in a timely manner and proactively seeking out areas of improvement.


• Generates prospective sales by: driving the application of long-term strategy for open enrollment events, including content development and assessing event success; utilizing complex strategies to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting advanced knowledge in one or more specialty areas on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; driving progress on all incoming and long-term business opportunities across functions; developing and driving advanced strategies to work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment; and applying and developing strategies to find prospects by using and identifying new applicable and relevant resources, such as the sales database, reports, media, and industry intelligence, and providing updates to leadership.


• Contributes to strategic development by: developing and refining long-term strategy to meet annual sales targets, goals, and initiatives; utilizing sales status reports to drive long-term sales activity, follow-up, closings, and target achievement across functions; utilizing advanced knowledge in one or more specialty areas of the health care marketplace to articulate sales strategies internally, drive external sales, and make long-term strategic decisions; using advanced techniques to analyze and apply competitor, customer, and industry trends related to sales strategy; using sales performance data to maximize performance and develop insights and complex sales strategies to accomplish sales plans; and facilitating collaboration with leadership on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy.