Design & Delivery Consultant III, Software/System Application Training

Description:
In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging comprehensive knowledge of products, clinical, and operational workflows, reviewing the incorporation of application enhancements into each curriculum trained; training on products, processes, content, and system updates and optimization for multiple applications in support of organizational strategic initiatives to clinical end-users; providing end user support during system and content go-lives, annual application upgrades and recommends system proficiency and addressing standard and non-standard end users system issues; reviewing and monitoring analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems related issues and escalating moderately complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.


• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.


• Supports other groups within or outside the company by: consulting on learning modality the client should use start identifying the root cause.


• Works on design and development of trainings by: revising standard content (e.g., training aids) and starting to build out a basic course, and pieces of a non-standard course while reviewing guidelines to ensure curriculum accuracy, and providing troubleshooting as needed; identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; identifying training objectives for education modules, participating in the revision of training modules and review of supporting materials; guiding the prioritization of short-term and long-term learning goals to help the business unit reach and understand these objectives; and recommending and researching alternative training techniques, procedures, and/or methods.


• Gathers programs training needs by: conducting standard and non-standard needs assessments for training and or performance issues.


• Monitors effectiveness of training by: using comprehensive foundational knowledge to measure the effectiveness of training to support business needs.


• Completes work assignmentsand supports completion of projects by: developing, analyzing, and executing standard and non-standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.


• Further examines how to refine training and delivery by: applying research on training norms and industry standards, within the assigned area with guidance; and applying research in training/education programs to improve stakeholder activities and enhance personnel growth and development.


• Responsible for aiding in effective training delivery by: delivering the training of program(s) (e.g., orientation, customer service, and supervisory skills); supporting learners comprehension by leveraging adult learning principles; analyzing results from evaluations to assess the application of skills, knowledge, and training objectives; analyzing and communicating feedback of the results of the training assessment and summarizing results; and serving as a trainer by leading standard and non-standard training, independently and using best practices for training modalities (e.g., virtual, in-person classroom).