Regional Director Centralized Pharmacy Operations (MT 2042) Downey, CA
Assists the Director of Pharmacy Operations and Services to provide leadership and management of Regional Centralized Pharmacy Services, primarily of the Central Refill Pharmacy (CRP) and Mail Oder Processing Center (MOPC) to assure consistent high levels of performance in pharmaceutical care, service, and operations. Supports the VP of Pharmacy Operations and Services to achieve Regional goals across all practice settings. Collaborates with Regional/Area leadership, Union leadership, and Medical Group leadership to provide direction and oversight to maintain and improve operational performance. Collaborates with the Pharmacy Operations and Services, and other Pharmacy Leaders in development and execution of strategy for delivery of pharmaceutical care, service and operations. Provides oversight and management of the of the Central Refill Pharmacy (CRP) and Mail Oder Processing Center (MOPC), and other centralized services as assigned. Work with Pharmacy Program offices to determine and implement strategic objectives for centralized services. Coordinate use of current technology to drive CRP and MOPC productivity and best practice to deliver exceptional member service. Allocate operating budget across CRP and MOPC to assure appropriate resource utilization and consistent operations and scope of service.
- Provide leadership, direction, and management of the Central Refill Pharmacy (CRP) and Mail Oder Processing Center (MOPC), and other centralized services as assigned, to assure consistent high levels of performance in pharmaceutical care, service, and operations across all outpatient pharmacies. Functions in a direct supervisory role to the managers in CRP and MOPC, and other centralized services as assigned.
- Provide leadership and direction to the personnel in the CRP and the MOPC, and other services as assigned. Provides ongoing leadership and direction to enhance member service.
- Provide leadership to assure the professional/management development at the individual level for CRP and MOPC managers and their direct reports to ensure high performing teams and personnel necessary for the long term success of Pharmacy Services in Kaiser Permanente.
- Participate in the development and execution of strategy for delivery of pharmaceutical care, service and operations, with consistent implementation at the local and/or program wide level.
- Develop and implement CRP and MOPC operating and capital budgets. Monitor performance against budgets and make appropriate adjustments to achieve financial goals.
- Assist Pharmacy Operations and Services to;
- Seek out, promote and facilitate the rapid adoption and assimilation of best practices and innovations in service, work methods, technology, and operational systems which improve pharmacy service, quality and productivity in the CRP and MOPC, consistent with California strategy.
- Sponsor, test and evaluate new technology and innovation, and ensures successful technology and innovations are rapidly implemented in CRP and MOPC.
- Optimally utilize and integrate centralized support services and technology into pharmacy operations and workflows.
- Integrate processes to assure the quality of pharmaceutical care and services across practice settings, with focus on outpatient operations, and to assure regulatory and corporate compliance.
- Ensure centralized pharmacy space needs are incorporated into master planning activities.
- Work collaboratively with Drug Use Management Leadership to assure appropriate use of pharmaceuticals, consistent implementation of drug use initiatives, and support of care management initiatives.
- Work collaboratively with Pharmacy Quality Leadership to assure consistent deployment of processes and tools to measure and assure the quality of pharmaceutical care, operations and services.
- Provide leadership and direction to assure compliance with Pharmacy law, regulation, pharmacy business practices, accreditation standards, and other Kaiser Permanente policies.
- Work collaboratively with California Pharmacy Leadership in the development and allocation of operating budgets in outpatient and centralized pharmacy operations to assure appropriate resource utilization, consistent operations, and scope of services provided, with monitoring of performance against operating plans, and adjustments implemented as necessary and appropriate.
- Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
- Minimum five (5) years of leadership-level experience and documented record of success in management of centralized pharmacy operations and/or call center operations and/or equivalent centralized operations and/or service center.
- Pharmacy degree Required.
License, Certification, Registration
- Valid Pharmacist License Required.
- Knowledgeable and experienced in Pharmacy operations, systems, technology, and personnel management.
- Demonstrated ability to utilize effective communication, presentation, financial management, and analytical skills required.
- Demonstrated track record of self-initiative, strategic thinking, and successful planning and innovation.
- Demonstrated ability to work collaboratively with physicians and/or health care administrators and/or organizational leaders.
- Demonstrated ability to apply and utilize knowledge of quality management process, as well as Pharmacy and related Medical, Nursing and other health care laws, regulations, and standards.
- Proficiency with personal computer usage necessary for monitoring, and reporting financial and operational performance.
- Demonstrated ability to lead and manage professionals and others through influence and collaboration across multiple sites.
- Demonstrated ability to successfully lead and direct peer groups and interdisciplinary project teams.
- Demonstrated ability to apply knowledge of personnel management principles and techniques.
- Frequent travel within California required.
- Advanced pharmacy degree (MS or Pharm.D.), preferred.
- PR# MT-2042.
- Physical working location will be Independence Park.
Primary Location: California,Downey,Downey Boeing - Independence Park 12254 Bellflower
Scheduled Hours (1-40): 40
Working Days: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried, Non-Union, Exempt
Job Level: Director/Senior Director
Public Department Name: Central Refill Pharmacy
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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