Customer Services Jobs
Recent Kaiser Permanente Jobs
- Call Center Supervisor RN - San Diego, CA
- Description: Oversee the daily operation of the call center to include regular monitoring & coaching of TMS' & CSS', maintaining schedule adherence, & managing to pre-determined productivity levels. Hours of Work: 8-hour shifts, including weekends, in a 24-hour per day, 7-day per week call center.Essential Functions:- Supervise all call center personnel during assigned shift- Monitor (listen to both sides of telephone conversation) TM...
Reference Code: 205302
- Director Operations Member Services - Fresno, CA
- Description: Provides overall management and direction at the medical center for Member Services staff. Oversight responsibility of case processing, and quality of information and services provided by staff to clientele, to minimize the financial liability for the organization, and maximize prudent stewardship of member dues. Ensures contract integrity for the member and for Kaiser Permanente. Educates customers, colleagues and the co...
Reference Code: 213721