Customer Services Jobs

Job Title Location Date Posted
Team Manager Member Case Rsltn CenterPleasanton, CA02/04/2016
Director Operations Member ServicesGlendale, CA02/04/2016
Teleservice Representative Grade 175 (Bilingual Spanish)Stockton, CA02/02/2016
Director Operations Member ServicesModesto, CA01/29/2016
Senior Case ManagerPleasanton, CA01/27/2016
Member Outreach SpecialistMartinez, CA01/22/2016
Director Operations (Spanish preferred)San Jose, CA12/23/2015
Team Lead Correspondence CentersPleasanton, CA12/23/2015
Member Services Grievance & Appeals ConsultantRancho Cucamonga, CA08/17/2015

Recent Kaiser Permanente Jobs

Teleservice Representative Grade 175 (Bilingual Spanish) - Stockton, CA
Description: The Teleservice Representative handles inbound telephone volume, answering questions, making and cancelling appointments, providing information, transfers calls to advice nurses when appropriate, intakes information from members, and composes messages for providers. It records instructions from provider in PARRS and updates member demographics. Essential Functions: - Handles continuous inbound telephone volume...
Reference Code: 438095
Director Operations Member Services - Glendale, CA
Description: Provides overall Mgmt & direction at the medical center for Member Services staff. Oversight responsibility of case processing, & quality of information & services provided by staff to clientele, to minimize the financial liability for the organization, & maximize prudent stewardship of member dues. Ensures contract integrity for the member & for KP. Educates customers, colleagues & the community about KP's se...
Reference Code: 444258
Team Manager Member Case Rsltn Center - Pleasanton, CA
Description: Supervises the member case grievances and appeals processes to ensure compliance with government and internal organizational regulations and guidelines. Essential Functions: - Oversees the day to day processing of case complaints, grievances and appeals regarding health plan claims and services filed by members. Expedites, tracks and facilitates grievances and appeals processing activities including member cas...
Reference Code: 448511

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