Customer Services Jobs

Job Title Location Date Posted
Dept. Administrator II Call Ctr ValleysWoodland Hills, CA05/27/2016
Manager TeamSan Jose, CA05/24/2016
Member Care Resolution Center Senior ConsultantOakland, CA05/24/2016
Sr Health Plan RepresentativeSan Francisco, CA05/20/2016
Executive Director Member Service Contact CentersCorona, CA05/17/2016
Director Operations Member ServicesRiverside, CA05/13/2016
Team Manager Member Case Resolution CenterOakland, CA05/08/2016
Director Member Case Resolution CenterPleasanton, CA04/29/2016
Director Member Case Resolution CenterOakland, CA04/29/2016

Recent Kaiser Permanente Jobs

Member Care Resolution Center Senior Consultant - Oakland, CA
Description: Responsible for the handling of member complaints and grievances for the resolution of expedited, complex and Medicare Part D cases in accordance with all applicable contract provisions, plan policies, procedures, rules and regulations. Essential Functions: - Manages the resolution of expedited appeals, Part D coverage determinations and redeterminations, as well as complex grievance cases. Prepares all cases ...
Reference Code: 368380
Manager Team - San Jose, CA
Description: Supervises the a single shift of telephone representatives. Ensures high productivity. Essential Functions: - Hires, trains, and supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members. - Coordinates and directs daily shift operations in collaboration with other supervisors. Ensures cost effective operations while remaining within budgetary guidelines on da...
Reference Code: 484366
Dept. Administrator II Call Ctr Valleys - Woodland Hills, CA
Description: Provides leadership for the ongoing operation of a centralized appointment call center for a Service Area. Assures exceptional service quality for telephone access and a member-oriented call; fosters and cultivates necessary processes to resolve member service issues, which includes establishing partnerships with the medical offices operations. The volume measure for this position is: Call Volume: 100,000 to 3...
Reference Code: 487390

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