Customer Services Jobs

Recent Kaiser Permanente Jobs

Team Manager Cust Service & Billing - San Diego, CA
Description: The team manager customer service and billing will be part of membership administration manage billing and eligibility of customers, membership activities and accounts receivable, the application of payments received for health plan dues. Performs planning and direction setting. Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach....
Reference Code: 352032
Manager Appointment Center Operations - Fontana, CA
Description: Manages the day-to-day operations of the sub-regional appointment and advice call center (with 110-315 employees) for multiple medical centers and Service Areas. Enhances, refines, and implements a customer service level for the call center that includes partnering with Medical Group providers and staff. Essential Functions: - Provides day-to-day management and supervision for the start-up and on-going operati...
Reference Code: 352820
Team Manager Correspondence Center - Pleasanton, CA
Description: Supervises the member case grievances and appeals processes to ensure compliance with government and internal organizational regulations and guidelines. Essential Functions: - Oversees the day to day processing of case complaints, grievances and appeals regarding health plan claims and services filed by members. Expedites, tracks and facilitates grievances and appeals processing activities including member cas...
Reference Code: 293773

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