Customer Services Jobs

Recent Kaiser Permanente Jobs

Executive Director California Service Center Medicare - San Diego, CA
Description: Job Number: 279195 As the Leader of the California Service Center (CSC) - Medicare Department/Function, provides operational leadership and direction to ensure performance results, maximum productivity, cost effectiveness and customer service quality in Membership Administration for seven Kaiser Permanente regions (NCAL, SCAL, NW, CO, GA, HI, MAS). Provides strategic guidance and leadership, and responsible for all short-...
Reference Code: 279195
Sr. Operations Manager Customer Service - San Diego, CA
Description: Job Number: 267047 Performs planning and direction setting. Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach. Ensures that service standards are achieved. Acts as a patient advocate. Jointly responsible for the daily operations in order to develop and maintain a superior call center or membership service center. Lead the business processes...
Reference Code: 267047
Director Operations Member Services - Woodland Hills, CA
Description: Job Number: 273497 Provides overall Mgmt & direction at the medical center for Member Services staff. Oversight responsibility of case processing, & quality of information & services provided by staff to clientele, to minimize the financial liability for the organization, & maximize prudent stewardship of member dues. Ensures contract integrity for the member & for KP. Educates customers, colleagues & the community about ...
Reference Code: 273497

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