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Customer Services Jobs

Job Title Location Date Posted
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Executive Director Contact Center Systems and ApplicationsCorona, CA04/23/2014
Case ManagerRoseville, CA04/23/2014
Senior Member Outreach Specialist (0028)Fresno, CA04/19/2014
Senior Case ManagerPleasanton, CA04/17/2014
Senior Case ManagerPleasanton, CA04/17/2014
Team Lead Correspondence CenterPleasanton, CA04/17/2014
Manager Appointment Center OperationsPasadena, CA04/11/2014
Manager Appointment Center OperationsWoodland Hills, CA04/03/2014
Senior Case ManagerRancho Cucamonga, CA03/28/2014
Member Relations Senior Consultant HPRSOakland, CA03/21/2014
Sr Forecasting Specialist Cust Svc Corona CA or Denver CO or Fulton MDCorona, CA03/20/2014
Team Manager Cust Service Burbank CABurbank, CA03/13/2014
TSR Manager TeamVallejo, CA03/08/2014
Regional Director Member ServicesOakland, CA02/05/2014
Member Relations Senior Consultant HPRSOakland, CA01/25/2014
Director Correspondence CenterPleasanton, CA01/24/2014
Dir Operations Member ServicesSan Francisco, CA01/10/2014

Recent Kaiser Permanente Jobs

Team Lead Correspondence Center - Pleasanton, CA
Description: Position(s) located w/in the Correspondence Center(s). Responsible for providing supervision, advice & counsel to Senior Case Managers & Case Managers for Medicare or Commercial grievance and/or appeals to ensure accuracy, timeliness, quality of work, & compliance w/ all applicable regulatory agency guidelines & directives, & w/ policies & procedures. Works in conjunction w/ Assistant Director & key stakeholders in suppor...
Reference Code: 248631
Manager Appointment Center Operations - Pasadena, CA
Description: Manages the day-to-day operations of the sub-regional appointment and advice call center (with 110-315 employees) for multiple medical centers and Service Areas. Enhances, refines, and implements a customer service level for the call center that includes partnering with Medical Group providers and staff. Essential Functions: - Provides day-to-day management and supervision for the start-up and on-going operation of a cent...
Reference Code: 246773
Senior Case Manager - Pleasanton, CA
Description: Responsible for handling the review process for grievances, appeals, or denials including investigating, preparing and presenting appropriate materials for review. Resolves member concerns in partnership with internal and external departments while ensuring compliance with regulatory rules and timeframes within mandated timeframes and compliance. Essential Functions: - Participates in handling the grievances, appeals/deni...
Reference Code: 248629

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