Customer Services Jobs

Job Title Location Date Posted
HR Call Center Team LeadPasadena, CA01/22/2017
Sr Forecasting Specialist HR Service Contact CenterAlameda, CA01/20/2017
Team ManagerSan Diego, CA01/19/2017
Call Center Senior Schedule AnalystAlameda, CA01/19/2017
Appt Ctr Supvr WHWoodland Hills, CA01/18/2017
Senior Case ManagerPleasanton, CA01/16/2017
Senior Case ManagerRancho Cucamonga, CA01/09/2017
Case ManagerPleasanton, CA12/22/2016
Director Operations Member ServicesVallejo, CA12/12/2016
Sr Workforce Manager HR Service CenterAlameda, CA11/22/2016
Director Vendor Mgmt & Production SupportBurbank, CA11/18/2016
Director Operations Member Services West Los AngelesLos Angeles, CA11/14/2016
Director Operations Member Services Panorama CityPanorama City, CA11/02/2016
Workforce Management Planning and Forecasting SpecialistCorona, CA09/19/2016

Recent Kaiser Permanente Jobs

Sr Forecasting Specialist HR Service Contact Center - Alameda, CA
Description: The Sr. Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing forecasts for all lines of business of each of the National HR Service Center (NHRSC). Responsible for adjusting his...
Reference Code: 543580
Team Manager - San Diego, CA
Description: Performs planning and direction setting.Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach. Ensures that service standards are achieved. Acts as a patient advocate.Jointly responsible for the daily operations in order to develop and maintain a superior call center or membership service center. Lead the business processes. Ensure ...
Reference Code: 558099
HR Call Center Team Lead - Pasadena, CA
Description: Responsible for leading a team of 6-12 HR Representatives which includes assigning work, quality reviewing of calls, and responding to escalated issues. Reviewing/researching customer survey feedback and identifying areas of opportunity for quality improvements to maintain Exceptional Customer Service levels. Collaborating with Director, PHR Shared Services and other Permanente Human Resources (PHR) staff on p...
Reference Code: 561572

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