Customer Services Jobs
Recent Kaiser Permanente Jobs
- Team Manager Cust Service San Diego CA - San Diego, CA
- Description: Performs planning and direction setting. Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach. Ensures that service standards are achieved. Acts as a patient advocate. Jointly responsible for the daily operations in order to develop and maintain a superior call center or membership service center. Lead the business processes. Ensure best pract...
Reference Code: 214703
- Director Operations Member Services - Fresno, CA
- Description: Provides overall management and direction at the medical center for Member Services staff. Oversight responsibility of case processing, and quality of information and services provided by staff to clientele, to minimize the financial liability for the organization, and maximize prudent stewardship of member dues. Ensures contract integrity for the member and for Kaiser Permanente. Educates customers, colleagues and the co...
Reference Code: 213721
- Call Center Supervisor RN - San Diego, CA
- Description: Oversee the daily operation of the call center to include regular monitoring & coaching of TMS' & CSS', maintaining schedule adherence, & managing to pre-determined productivity levels. Hours of Work: 8-hour shifts, including weekends, in a 24-hour per day, 7-day per week call center.Essential Functions:- Supervise all call center personnel during assigned shift- Monitor (listen to both sides of telephone conversation) TM...
Reference Code: 205302