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Job Title Submit Now: Senior Trainer Epic Applications Silver Spring, MD

Responsible for the delivery of quality technical training to the Kaiser Permanente Mid-Atlantic region user community. Incumbents will deliver quality technical training by providing support services to patient care & business teams in their work settings to facilitate the introduction, acceptance, & effective use of clinical & business systems (i.e., KP HealthConnect). In such cases, training support will be geared toward improving efficiency & optimizing the use of technical systems. Some incumbents will focus on classroom training; some on individual &/or team training in the workplace.
*Please note that this position will be supporting our Virginia Medical Office Buildings. Therefore, candidates must be willing to work in the Silver Spring, MD office location and travel locally to Virginia sites as necessary.*
Essential Functions:
- Manages special projects w/in the training team as assigned.
- Consults & collaborates w/ IT & business staff to ensure accuracy of all training & documentation.
- Develops & maintains contact w/ internal customers to ensure training & documentation needs are effectively met; proactively consult w/ KP management to determine needs & effect appropriate solutions.
- Assists w/ the resolution of hardware, software, training & documentation problems as appropriate.
- Ensures that deliverables produced meet quality, cost, & timely standards.
- Initiates plans & organizes the development of new training programs, as required, including performing needs assessments & on-going analysis.
- Works w/ the documentation team to develop training materials.
- Designs, develops, & delivers systems training classes using appropriate training techniques.
- Designs & develops curriculum including learning objectives, training plans, trainer notes, exercises, handouts, review activities, & audio-visual aids.
- Develops training curriculum for new application as well as systems enhancements.
- Develops assessments, evaluations, & learning activities to evaluate overall training effectiveness.
- Assists less-experienced trainers in the development, revision & enhancement of training courses w/ respect to approach, medium, course content & delivery.
- Performs other duties as directed.

Qualifications:

Basic Qualifications:
- A minimum of 4 years of technical training experience, or an equivalent combination of technical training & professional clinical experience required.
- Instructor-led classroom training &/or experience in other training delivery modes required.
- Bachelor's degree in Information Systems, Business Administration, Health Care Administration or related field required.
- Proficiency w/ Microsoft Office suite required.
Preferred Qualifications:
- Proficiency or certification in one or more Epic products preferred.

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