Availability Program Office Principal Technology Consultant Walnut Creek, CA
Availability Program Office - Principal Technology Consultant
This position reports to the executive director of the Availability Program Office.
The purpose of this position is to ensure sustainable high availability infrastructure service delivery across KP. The Principal Technology Consultant will focus on system performance, systems reliability, failure remediation, root cause analysis, and general corrective measures across all currently deployed and planned hardware, systems, software, applications, and networking technologies.
The Principal Technology Consultant will also lead and take accountability for specific functional services that the Availability Program Office delivers as needed and as assigned.
PRINCIPAL RESPONSIBILITIES
The primary responsibility of this senior position is to increase sustainable availability by providing analytical, technical, process, project, and program leadership to all areas of KPIT Services including:
Develop tactical prevention and remediation plans for availability improvement
Accountable for identifying service failures and understanding the underlying reasons for such failures through rigorous, meticulous and structured analyses related to outages, chronic and systemic problems resulting from design flaws, and ultimately the remediation of conclusions through Planning and/or Engineering teams
Lead and assist in the collection of analytic data for data trending and analysis of people, process and technical areas of improvement
Manage a portfolio of projects and mini-consulting engagements delivered by resources both internal and external to the APO team
Participate in Change Authorization Boards (CAB) and Design/Operational Readiness Reviews as required
Advise KPIT teams during incident resolution cycles
Provide as directed architectural and design assistance across all technology platforms
Advise the Director of APO on ITIL best practices
Document and report findings and conclusions to KP-IT senior management
Assist in the preparation of prevention and remediation plans throughout all of the product lifecycle
Develop and track availability of applications within KPHC's Circle of Support
SHORT & LONG -TERM ACCOUNTABILITIES
Leads industry best-practice methodologies to deliver world-class availability improvement findings and remediation plans
Strategically engages with all areas of KPIT including Enterprise Architecture, Application Delivery, client-facing Business Area Partnership groups, Systems Integration, Network Operations, and Data Center Services to ensure conformance of new services, systems, and applications to business requirements for sustainable availability
Responds to system performance and/or other degradation of performance against Service Level Agreements by analyzing multiple source metrics, defining performance thresholds requiring action, conducting risk analyses, and launching intense and holistic root cause analyses
Participates in large and small scale remediation planning by understanding causes and potential performance risks and gains from remediation, sharing in-depth understanding verbally and in writing within KP-IT. Remediation plans may include corrective development standards, testing, physical security, skills redefinition, processes, methodologies, etc.
Optimizes workforce capacity through assessment and creation of gap-closure and best practice strategies, elevating technical and leadership competencies of staff, and effectively leading transformational change
Works successfully with internal and external KP-IT colleagues, workforce and vendors as directed
WORK LOCATION/TRAVEL REQUIREMENTS
Home office in any of the following: Corona, Napa, Pleasanton, Walnut Creek and Pasadena, CA or in other states where KP has business presence. Up to 25% travel.
KEY INTERNAL AND EXTERNAL KP-IT RELATIONSHIPS
SVP, VP, Director, Senior Manager, Enterprise Architecture, Business Information Officers, Application Delivery, Systems Integration, Network Operations, Data Center Services, Key Vendors.
Qualifications:
- B.S. degree in computer science or related technical field.
- Work experience must include 10-15 years of experience in Information Technology in progressively more challenging roles.
- 8 years or more years in a technical or managerial IT leadership position.
- Proven success in a senior leadership position leading teams of highly skilled architects and/or engineers within a large scale high-availability IT operation with 24/7/365 accountability, including large-scale data center operations, telecommunications network infrastructures, platforms and storage infrastructures and/or field support staff.
Demonstrated ability to lead technical teams across functional areas in projects or initiatives and set technology direction at the highest solution architectural level. Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and is able to tailor communication to audience, mediate and facilitate communications between others, and communicate architecture to all levels of management and customers. Ability to gain buy-in from stakeholders to resolve significant architecture issues.
Preferred Qualifications:
Prefer Fortune 500 company experience with an excellent track-record in processes and results.
Experience as a customer of global IT systems integrator/technology consulting firm
Very familiar with Root Cause Analysis methodologies and tools such as Kepner Tregoe, 'Five Whys', Ishikawa diagrams, etc.
In-depth Knowledge of ITIL processes, specially Incident, Problem, Change and Availability Management
Deep technical skills in all areas of IT such as Unix, Mainframes, Wintel, Citrix, Network, WebSphere, Databases, Storage, Telephony, etc.
Proficient in Excel, and reporting languages such as Business Objects and scripting languages such as VBscript or Perl
Analytical, and have strong problem-solving skills with deductive reasoning and tolerance to ambiguity
Highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
Exceptionally strong communication skills, both orally and written
Able to multi-task and work in a fast-paced environment under limited supervision
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