http://kpcareers.org/rockville/imaging-and-radiology-jobs en Req Id: 181692

Ensures a positive interaction between members and the Imaging Department staff through welcoming, registering, and, handling of appointments and financial transactions. Assists members with the general requirements of their Imaging procedure(s).
Essential Functions:
- Welcomes members in a professional manner that promotes a compelling customer service experience.
- Assists members by providing general information, and/or referring those to appropriate staff as necessary.
- Registers members in the appropriate KP Health Information Systems to include: verifying eligibility; updating demographic information; identifying special needs, and coordinating appropriate assistance.
- Verifies test to be performed with the member against the Radiology Information System (RIS), creates an arm band and administers the arm band to the member.
- Reconfirms member information stated on the arm band for accuracy.
- Explains various types of Radiologic procedures and applicable costs.
- Collects funds from member check in and check out, completes receipts, and posts transactions using applicable cash collection system, i.e., J-Point
- Retrieves, reconciles, and deposits change fund, as applicable by center.
- Assists members when appropriate with scheduling or re-scheduling appointments in the dedicated Radiology Information System using established protocols for the identified procedure(s).
- Verifies appointment information with members for accuracy.
- Verifies that member understands preparation instructions as presented by licensed personnel, and responds to general imaging questions: escalates technical and difficult/complex questions to the Radiologic Technologist, RN, or the Radiologist.
- Maintains an active awareness of waiting members' status by frequently surveying the waiting area and observing their general disposition.
- Anticipates conflicts/delays in schedules and effectively communicates with member and appropriate staff.
- Pro-actively keeps members aware of unusual circumstances that may impact their wait time, keeping them constantly informed.
- Maintains constant two-way communication throughout the day with the Lead Radiologic Technologist to ensure awareness of various daily work schedule(s) and situations that may cause delays in services.
- Communicates the needs of the members to the Lead Radiologic Technologist and/or the Radiologist.
- Explains multiple types of Radiologic procedures to member(s), answering their questions for each specific exam about which they inquire.
- Answers and appropriately routes telephone calls received.
- Initiates calls and returns calls to members and staff as appropriate on behalf of the department as needed.
- Maintains supplies for reception and neatness of waiting area(s).
- Assists in processing paperwork and signing out images for members in compliance with departmental procedures & HIPAA.
- Performs other related duties, as appropriate.

Qualifications:

Basic Qualifications:
- One (1) year of reception and/or customer service experience in a healthcare setting required.
- High school diploma or equivalent required.
- Demonstrated knowledge of Radiologic procedures performed required or achieved within thirty (30) days required.
- Proficiency in the use of applicable computer software required.
- Medical Terminology required.
- Ability to sit for a prolong period of time.
- Ability to lift up to 50 pounds.
- Able to handle periods of high stress.
Preferred Qualifications:
- Proficiency in the use of cash computer systems preferred.
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