Portland Customer Services jobs - Regional Telephonic Medicine Center Support Agent at Kaiser Permanente

Search
Advanced Search

Search Jobs

Enter search terms...

Area of Interest

Posted Within

State/Province

City

Job Title Submit Now: Regional Telephonic Medicine Center Support Agent Portland, OR

This position is represented by the OFN Technical bargaining unit and exists to function as key coordinator for all bed finding, repatriation, ambulance dispatch, outside ED and hospital coordination, priority calls, messaging, and other duties as necessary in the Regional Telephonic Medicine Center (RTMC). Answer the primary RTMC phone-line for these services and directly manage or triage calls as appropriate per protocol. Support the physician and advice nurses working in the RTMC with coordination of consultations, documentation, and other tasks as needed.
Essential Functions:
- Answer incoming RTMC non-advice phone lines. Obtain information from callers, directly handle request, or triage call to MD, RN or others as appropriate per protocol.
- Arrange for inpatient beds and ambulances.
- Coordinate ED and inpatient repatriations.
- Document patient information in KP HealthConnect and patient tracking databases.
- Assist with managing and problem-solving issues that arise between KP and AMR/Pathways regarding ambulance transports.
- Assist with Quality Assurance activities as necessary, including chart review, data entry, and other tasks.
- Assist with other RTMC duties as needed.

Qualifications:

Basic Qualifications:
- Minimum of 2 years of experience working as an EMT or Paramedic.
- Oregon or Washington certification as an EMT-Intermediate or EMT-Paramedic.
- Excellent inter-personal and oral and written communications skills.
- Excellent multi-tasking ability.
- Effective in conflict resolution and team building.
Preferred Qualifications:
- Minimum of 2 years of experience working at Kaiser Permanente.
- Proficient in MS office programs, to include Word, Excel, and Access

Salary range: $20.54 to $25.45 per hour based on experience

Submit Now Click here for additonal requirements