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Dental Member Assistant Coded Replacement Portland, OR

***This is a Coded-Replacement position. Coding of 20 hours is for benefit purposes only. Weekly hours are not guaranteed***

Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information. Assist other staff functions in support of members' needs.

Essential Functions:
- Effectively communicate with members and other office employees.
- Provide and request information of other departments and external firms.
- Assist other staff members and providers as needed to ensure orderly and efficient patient care.
- Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
- Represent Kaiser Permanente in a positive manner.
- Receive patients during check-in and check-out process.
- Maintain current daily schedule.
- Document arrivals, cancellations, reschedules, etc.
- Instruct new patients to fill out Health Questionnaire and Personal Data Form.
- Verify personal data on Visit Slip.
- Update computer if personal data is incorrect.
- Determine, explain and collect all frees for services rendered in accord with the individual patient's benefits, the Program's published fee schedule, and the cash handling policy.
- Check reception area periodically to assure prompt attention for all patients.
- Collect and review visit slips for proper completion and patients' treatment status.
- Confirm future appointments.
- Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, and further treatment that is needed.
- Schedule patients' appointments with providers.
- Schedule initial and return appointments according to established guidelines.
- Cancel and reschedule appointments as necessary.
- Answer staff questions regarding daily schedule.
- Relay pertinent information that may affect treatment or patient flow.
- Verify the printed schedule against the computer to double check for errors.
- Ensure all dental records are available according to updated printed schedule.
- Respond to chart requests made throughout the day.
- Screen requests for emergency schedules and appointments according to established guidelines.
- Notify auxiliary staff of emergency.
- Respond to OPD-requests and route them to appropriate personnel.
- Complete missing visit slip report.
- Ensure all visit slips are accounted for.
- Receive calls for office staff.
- Take and relay messages according to office policy.
- Assist in maintaining a clean and neat reception area and lounge.
- Check, bundle and return records to Dental Record Center.
- Complete a retained chart form for any charts held at facility.
- Balance cash drawer, complete bank deposit and perform other cash duties.
- In the event of an emergency, respond in accordance with established emergency guidelines.
- Answer Health Record Pull General Update (HPGU) and send charts to other clinics as necessary.
- Inventory business office supplies and forms.
- Perform other duties as assigned by the Dental Office Manager.


Qualifications:

Basic Qualifications:
- Two (2) years of health care/dental care OR two (2) years of cash handling and/or customer service experience in a high volume customer service environment.
- Two (2) years of dental office experience preferred.
- Dental office and computer skills preferred.
- High School diploma or GED.
- Excellent verbal and written English communication skills.
- Excellent organizational skills, flexibility and ability to switch tasks frequently.
- Professional telephone and patient reception manner.
- Final candidates will need to complete the contact Center Simulation assessment with minimum competency score of 50th percentile or higher.

Salary Range:
$16.00 - $19.51

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