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Technical Change Implementer Pleasanton, CA

Within Kaiser Permanente's Systems Integration (SI) team, the KP HealthConnect Production Support team ensures all day to day operational needs to ensure systems are available and fully functional, as well as providing support for all delivery work requested by the regions and supporting national teams for ongoing code releases, upgrades and other maintenance activities.

We are looking for an individual who will perform the duties of a day to day Change Implementer. The Change Implementer will oversee day to day delivery work for KP HealthConnect. This will include managing implementation and project plans, ensuring resources are engaged and work is completed in an accurate and compliant manner. Change Implementers will be responsible for leading change activity and following it through to completion with appropriate turnover to the customer.

Essential Functions:
- Working with the Release Planner, review all plans associated with assigned changes
- Tracking of all requests to completion
- Leading cross functional delivery and project teams during change activity
- Document outcome of change activity
- Prior work experience in a complex, matrixed organizational structure with 24x7 production support and/or delivery responsibility

Qualifications:


- Bachelor's degree in Business Administration, Engineering, Computer Science, EE or MIS or 4 additional years of related experience
-8 years minimum experience as a team lead or project/program manager in an IT or software development environment for an enterprise application showing progressively responsible career growth
- 5 years minimum deep process knowledge of software development and release functions
- 3 years minimum working knowledge of Remedy (Change Management Tool)
- Excellent communication skills
- Track record and penchant for developing processes and mentoring lower level resources
-Please note that this position has special features which requires employees to be on call 24/7 to support Kaiser's critical environment.
- Prior work experience in a complex, matrixed organizational structure
Preferred qualifications:
- Experience with Epic systems a plus
- Healthcare background would be beneficial

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