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Consumer Digital Strategy Regional Implementation Lead (Northern California) Oakland, CA


Description - External

The Consumer Digital Strategy Regional Lead is responsible for designing and leading programs associated with strategic business issues and opportunities with a pivotal focus on Operational Readiness. The lead may manage specific aspects of one or more programs, or multiple aspects of a single program within the organization. Responsible for the management and leadership of a range of process improvement and process management activities. Activities managed include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.

Essential Responsibilities:

- Manage fulfillment and value realization of region-s Consumer Digital Strategy Portfolio initiatives and position Regional Executives to make informed decisions

- Drive activities of Regional Digital Leadership Team

- Liaison between Consumer Digital Strategy Program and Regional Stakeholders and Subject Matter Experts; facilitate task completion and resolution of impediments, especially in the areas of execution and operational readiness

- Work with Digital Experience Leads to identify and coordinate who needs to be involved in digital initiatives, e.g., members of the Co-Creation Community

- Triage content updates and maintenance to support running the business

- Meet bi-weekly with peer Consumer Digital Strategy Regional Leads and the Operational Readiness team to share status information and discuss/share best practices

- Resource Management: Manages in very complex organization(s) the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners.

- Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.

- Strategic Partnership & Planning: Formulates complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate.

- Change Management & Innovation: Proactively engages client leaders and matrix partners to actualize change initiatives. Develops and/or encourages new ideas/approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex environments. Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness. Develops strategies using new technology to enhance decision making. Understands the impact of technological and process changes on the organization.

- Results & Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates complex plans; focuses on results and measuring attainment of outcomes. Has budget accountability.

Preferred Qualifications:

- Knowledge of process management/improvement, methodologies preferred.

- Health plan management knowledge preferred.

- Graduate degree in a business or management discipline preferred.

- Proven success track at Kaiser Permanente and/or related industry

- Deep knowledge of your Region and/or health industry; assist to understand project impacts and the need to build out support and structures where there are gaps

- Ability to connect the dots between cross-functional teams, both small and large

- Aptitude to know what issues to drive in your Region, and with whom

- Capacity to understand what is coming down the pike in your region, and share that knowledge with other regional Leads

- Capability to drive new issues with multiple stakeholders


Basic Qualifications:
- Minimum three (3) years of management experience.
- Minimum eight (8) years of process and/or project management, consulting, or related business experience.
- Bachelor's degree OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A

Additional Requirements:
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- Knowledge of process management/improvement, methodologies preferred.
- Health plan management knowledge preferred.

- Graduate degree in a business or management discipline preferred.

Primary Location: California,Oakland,Ordway One Kaiser Plaza

Scheduled Hours (1-40): 40

Shift: Day

Working Days: m-f

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried, Non-Union, Exempt

Job Level: Manager with Direct Reports

Job: Consulting Services / Project/Program Management (Non IT)

Public Department Name: Digital Experience Center

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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