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Program Manager IV Burbank, CA



Description

The Program Manager is responsible for designing and leading programs associated with strategic business issues and opportunities. The Program Manager may manage specific aspects of one or more programs, or multiple aspects of a single program within the organization. Criteria for moving from one level to the next includes greater skills and knowledge, built on experience (track record) and job assignments. This job family is intended for use in non-clinical/non-hospital settings. Must complete panel interview with PM Council members and receive level qualification for level 4.

Essential Functions:
- Lead challenging, large, complex work streams including cross-functional work streams with considerable program impact.
- Manage the overall priorities and objectives of the team so that time and resources are focused on the key areas.
- Routinely consulted by junior Program Managers regarding all aspects of program planning and scoping; Forecast and plan future resource needs in order to ensure program success.
- Create value and increase program value through efficient delivery using best-practice program management tools, methodologies and budget management.
- Review and evaluate analyses identifying the contributing factors of business value for programs and KP.
- Analyze complex work processes (involving multiple components/ participants) for improvement opportunities.
- Consider program interdependencies across multiple programs or program work streams.
- Routinely consulted by junior Program Managers in all aspects of risk management; Can anticipate potential issues before they are widely recognized and act decisively.
- Anticipate key business issues, and implement comprehensive recommendations to achieve desired outcome.
- Create new or adapt existing analytical methods and tools to solve problems.
- Define alternative/compromise solutions that address others' fundamental concerns and impacts on longterm relationships.
- Anticipate and define barriers to change with client; Devise plans to address change barriers and ensure client acceptance of the change process.
- Anticipate potential snags in process workflow and be ready with contingency plans.
- Anticipate and plan for objections while meeting with key players to test recommendations.
- Intentionally build relationships across the organization to gain buy-in and move initiatives forward.
- Define and articulate strategies and changes based on their impact on customer/member satisfaction.
- Provides guidance around selecting the best team members for a highly complex programs.
- Lead the program performance review process.
- Lead the development/delivery of education and training programs.
- Is recognized internally and externally as an expert on relevant topics by demonstrating in-depth knowledge.
- Identify emerging topics and direct team members to subject matter expert contacts; Participate in developing new tools and capabilities.


Qualifications:

Basic Qualifications:
Experience
- Minimum twelve (12) years of program management experience.
Education
- Master's degreein health care, business administration, or related field OR six (6) years of experience in a directly related field required.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A

Additional Requirements:
- Requires advanced and/or technical knowledge of own area of functional responsibility and working knowledge of multiple related functions.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- N/A


Primary Location: California,Burbank,Marketing Sales Service and Admin 3100 Thornton

Scheduled Hours (1-40): 40

Shift: Day

Working Days: Mon-Fri

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried, Non-Union, Exempt

Job Level: Director/Senior Director

Job: Consulting Services / Project/Program Management (Non IT)

Public Department Name: Delivery & Transformation


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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