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Advice Nurse Fairfax, VA

Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care.
Essential Functions:
- Receives & processes telephone calls from Health Plan members requiring medical advice or general information by:
- Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call.
- Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician.
- Appropriately documents calls received w/ adherence to inter-regional documentation.
- Acts as an extension of the health care team to meet member needs.
- Assists members in empathetic, efficient manner to determine best course of action to resolve issue.
- Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members.
- Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions.
- Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols.
- Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers.
- Performs other related duties as directed.


Qualifications:


Basic Qualifications:
- 1 full year of current experience as a RN in a clinical setting w/ relevancy required.
- High school diploma or equivalent required.
- Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required.
- Pass basic windows test at interview.
- Pass basic typing test required.
- Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required.
- Proficiency in the use of applicable computer software required.
- Ability to type 30 WPM required.
- Must have effective interpersonal & communications skills.
Preferred Qualifications:
- Bilingual ability preferred.
- BSN preferred.

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