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Recent Kaiser Permanente Jobs

Sr .Business Analyst Specialist Corona CA Denver CO or Pleasanton CA - Corona, CA
Description: Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system developmen...
Reference Code: 351630
Business Consult\Analyst Lead UAT - Corona, CA
Description: The Business Consultant Lead (UAT) will lead the User Acceptance Testing for the Member Services Contact Center (MSCC) Shared Service's Telephony Suite (IVR, Intelligent Routing, Quality Assurance, Opstel, Reporting). Essential Functions: - Good understanding on testing principles and concepts, as well as experience with and understanding of telephony concepts - Working knowledge project management, defect man...
Reference Code: 346157
Business Consultant Contact Center Auxiliary Systems - Corona, CA
Description: Essential Functions: - Work with the Manager of Contact Center Auxiliary Systems -Daily operations of the telephony auxiliary systems (e.g., Opstel, eWFM, NICE QA, Intradiem, Rightfax, etc.). -Vendor oversight - Manage internal and external vendors to ensure auxiliary systems availability, optimal systems operation, adherence to SLAs, compliance, and project, change and release commitments are met. -Work with ...
Reference Code: 346170

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