Customer Services Jobs

Job Title Location Date Posted
Call Center Schedule Analyst IntermediateDenver, CO06/29/2015
Referral Processor IIAurora, CO06/18/2015

Recent Kaiser Permanente Jobs

Referral Processor II - Aurora, CO
Description: Department Only Bidding Period: April 29, 2015 - May 1, 2015 KP Region Bidding Period: May 4, 2015 - May 6, 2015 Performs a variety of procedures to process complex outside medical referrals, functions as a liaison, and works independently. Ensures timely accurate processing resulting in making members/patients and their needs a primary focus of one's actions; accurate department processes to ensure quality pr...
Reference Code: 355949
Call Center Schedule Analyst Intermediate - Denver, CO
Description: Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives....
Reference Code: 370853

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