Customer Services Jobs

Job Title Location Date Posted
Call Center Service Associate On CallAurora, CO07/31/2014
Intake CoordinatorAurora, CO07/18/2014
Complex Case Resolution SpecialistAurora, CO07/15/2014
Customer Care Rep On CallAurora, CO07/11/2014
Customer Care Rep Bi Lingual On CallAurora, CO07/10/2014

Recent Kaiser Permanente Jobs

Complex Case Resolution Specialist - Aurora, CO
Description: **Represents 5 positions** Manages complex complaint cases from initial receipt through the final resolution of the member / provider issue. This includes the intake process, discovery, internal and external communication, resolution and all requisite documentation. Complex cases include those received from the Department of Insurance (DOI), Better Business Bureau (BBB), Center for Medicare and Medicaid Services (CMS) Com...
Reference Code: 270212
Customer Care Rep On Call - Aurora, CO
Description: **Represents 13 positions** The Customer Care Representative provides a high level of direct customer service by assisting members or potential members with inquiries related to Health Plan enrollment, onboarding, benefits, eligibility, service concerns, billing, and payment This can include researching and analyzing a wide variety of complex issues and providing follow up and resolution Builds and maintains positive rela...
Reference Code: 268882
Intake Coordinator - Aurora, CO
Description: Responds compassionately and empathetically to member issues and always holds the member in the center of all interactions with stakeholders - internal and external. Coordinates the execution of intake and inventory management for the issues received by the Case Resolution team. Responsible for managing entire inventory placement and reporting on bigger picture of inventory for management. Manages inventory to appropriate...
Reference Code: 270243

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