http://kpcareers.org/careers/sales-and-marketing-jobs en Essential Functions:
- Develop and implement workflow and system process: define, design, document, test, implement, monitor, measure, and report on process functions within department with high quality management and compliance focus. Manage and implement new processes and new systems to improve workflows and revisit for continuous improvement purposes.
- Develop training materials to ensure that process is prepared for operational use and user adoption.
- Audit the process and report findings in timely period to ensure operational performance.
- Evaluate current processes and provide analysis for necessary improvements and change management.
- Manage multiple-tasks and projects in process improvement initiatives under time constraints.
- Evaluate new or proposed systems and procedures; recommend improvements to existing systems and procedures.
- Process improvement activities are to support strategic vision and goals.
- Identify 'to-be' processes across areas of Department for optimization intent.
- Develop and implement service level agreements within Department for customer and member improvement purposes.
- Communicate effectively (oral and written), with all Department and cross-functional stakeholders within the organization.
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and KP's policies and procedures.
- Your access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.
- May perform other duties as assigned.
- In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.


Qualifications:

Basic Qualifications:
- Bachelor's degree in Business Administration, Health Care Administration, and Public Health or related field required.
-Minimum of 5years in a business analyst, business process definition role making function.
- Demonstrated experience developing and implementing business cases with process improvements.
- Demonstrated leadership ability with proven record in achieving deliverables, performance goals, and client satisfaction goals and other requirements.
- Computer literacy, with above average proficiency in Microsoft Office applications.
- Ability to envision, communicate, create and implement new process designs.
- Experience with planning and implementing training and quality assurance programs.
- Understanding of the fundamentals of insurance and/or a health maintenance organization.
- Basic knowledge of health care operations.
Preferred Qualifications:
- Six Sigma and/or PMI certification.
- Master's degree in Business Administration, Health Care Administration, Public Health or related field preferred.
]]> Sun, 20 May 2012 16:00:00 GMT 2443992-Atlanta-Sales-and-Marketing Job Location: Oakland, One Kaiser Plaza

Internship Profile:
- Summer position, full time (Duration)
- Graduate
Department Function:

Kaiser Permanente's Enterprise Shared Services organization drives integrated, standardized and scalable processes that allow us to enhance the member experience and provide capabilities that meet evolving business needs.

Projects or Responsibilities:
- Develop expertise regarding operating model; the intern will become familiar with each area of the operating model framework
- Research for comparison of other entities shared services execution and modeling
- Analysis and assessment of each functional organization target for alignment into the Shared Services operating model.
- Model, analyze and assess functional performance metrics and create presentation that illustrate findings
- Assess changing business environments and understand impacts of integration, standardization, technology and performance.
- Assist in the integration of analysis and context into service levels and goals/results
- Work on / research related topics involving the national Enterprise Shared Services work and develop relationships with key stakeholders and peers.

Competencies and skills the intern will have learned/developed at the end of the internship:

An understanding of KP shared services environment, current state of target functional areas and the value of integration and standardization of process and services
Experience with shared services initiatives; focusing on people, process and technology to drive change
The intern will also develop competencies regarding navigating in a complex, matrix organization, and how KP can be the employer of choice when the graduate program is completed.


Qualifications:

Basic Qualifications:
- Graduate Student in Business Administration
- Previous work experience in a large corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Demonstrates ability to independently conduct and interpret quantitative and qualitative analysis.
- Ability to create Powerpoint presentations
- Working knowledge of Microsoft SharePoint (preferred but not required
- Working knowledge of Excel, Word, PowerPoint;
- Leadership potential.
- Must be able to function with minimal supervision.
]]> Sun, 20 May 2012 16:00:00 GMT 2381528-Oakland-Sales-and-Marketing Kaiser Permanente, Oakland, CA

Summary:

Position Summary: Provides oversight and leads strategy development for one or more lines of business which will inform the growth and market planning essential to KP's revenue, membership and margin goals. Strategy Senior Managers provide strategic-thinking, analytical and leadership skills that enable project teams to: 1) evaluate business issues; 2) design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc); 3) identify linkages and understand implications of any strategic decisions across lines of business; 4) bring technical/content expertise (competitive intelligence, utilization, financial analysis, market research, deep data analysis & programming); 5) vet findings and make formal recommendations to senior levels of KP leadership; 6) review/approve strategic recommendations. Incumbents would manage teams whose work includes development of multi-year market strategy plans, pricing strategies to achieve membership, revenue & margin goals, market research findings, competitive intelligence insights. Selects, develops, evaluates, and coaches strategy team personnel.

Essential Functions:
- Works with Senior Director to develop scope of work for team, setting strategic and business direction, context & priorities for the team.
- Provides oversight, coaching & management to individual contributors (e.g. Analysts, Market Strategy Consultants)
- Educate and communicate goals, strategy, and methodologies clearly and persuasively
- Collaborate with internal functional partners
- Build effective and influential relationships with leadership (e.g., line of business VP, functional leads)


Qualifications:

Basic Qualifications:
MANAGEMENT/ BUSINESS EXPERIENCE
8+ years content/functional experience in Healthcareand or strategicdevelopment and or management consulting and a minimum of 2 years of management experience; Or, Master's degree and 4-7 years experience.

FUNCTIONAL KNOWLEDGE & SKILLS
Advanced knowledge (broad expertise or unique knowledge) of strategy development methods, practices and systems.
Advanced knowledge of analytic methods and tools.
Develops advanced concepts, techniques, and standards.
Develops new applications based on professional principles and theories.
Viewed as functional expert in field within KP.
Applies advanced principles, theories, and concepts.
Contributes to the development of innovative principles and ideas.
Bachelor's degree required (e.g. Business, Economics, Mathematics, Statistics, Sciences)
Preferred Qualifications:
At least 8 years content/functional experience in Healthcareand or strategicdevelopment and or management consulting and 3-5 years of management experience
Master's degree strongly preferred (e.g., MBA, Economics)
]]> Wed, 16 May 2012 16:00:00 GMT 2436981-Oakland-Sales-and-Marketing
Essential Functions:
Process Improvement
- Serves as key liaison with health plan administration; supports marketing line of business, new and renewal sales activities; supports sales and account managers with implementation of operational installment of national and local systems; maintains effective processes to ensure timely and accurate renewals.
- Consults with sales and account managers to recommend process improvements for each one of business.
- Meets all implementation, renewal metrics and goal measurements for ongoing performance dashboard.
- Develops effective relationships with other departments; maximizes effectiveness and efficiency of processes involving same.
- Monitors and enhances processes and workflow; ensures proper completion of paperwork and updating and/or maintenance of supporting sales and marketing systems in accordance with departmental parameters and goals.
- Represents Sales and Marketing departments on all inter-regional committees involving Hawaii processes including national initiatives for current and future programs.
- Serves as liaison with IT to facilitate departments' systems related support needs, including, but not limited to, internal sales and marketing databases, mainframe, software needs and hardware maintenance.
- Ensures proper installation of Hawaii Sales and Marketing regional performance dashboard.
- Manages and maintains Hawaii sales and marketing regional performance dashboard.
- Provides consultative services on creation of system to support marketing incentive initiatives and broker commission payment for sales and marketing.

Training
- Serves as training lead for sales and marketing departments; trains newly hired personnel on Kaiser Permanente internal system, departmental policies and procedures; keeps staff abreast of industry and/or company developments; assists with internal annual compliance training.
- Designs, develops and maintains department training and informational websites and internal access databases.

Compliance
- Serves as sales and marketing's compliance expert for commercial service agreement.
- Represents department on regional compliance issues as they pertain to products and services.
- Oversees creation of processes to meet compliance needs for regulatory agencies.
- Oversees development of policies and/or processes to incorporate necessary process or communication changes into existing activities; creates new processes or communication activities when needed.
- Trains all staff on new regulations; concentrates training efforts on employees heavily impacted by changes.
- Serves as 'in-house' product expert; maintains knowledge of all Hawaii region HMO and POS product variations, group and individual benefit plan designs.
- Oversees DOL products sold as required and regulated by state prepaid healthcare act; complies and provides monthly reports to state department of labor and industrial relations.

Qualifications:

Basic Qualifications:
- Five years process improvement experience in sales & marketing area.
- Two years management experience
- Bachelor's degree in business administration, marketing, or related field or equivalent related experience.
- Demonstrated knowledge of organizational principles.
- Demonstrated knowledge of and skill in analytical thinking, communication, decision making, developing others, directing work, group process facilitation, influence, interpersonal relations, meetings management, motivating others, problem solving, process management, project management, quality management, results orientation, team building, written and verbal communication.
- Demonstrated knowledge of and skill in the word processing, spreadsheet, and database PC applications.
Preferred Qualifications:
- Valid Hawaii Producer's Life and Health Insurance license (must meet education requirement(s) for Hawaii State licensure).
- Thorough understanding of Managed Care industry.
- Demonstrated knowledge of Sales and Marketing principles.
- Understanding of Lean and Six Sigma quality principals.
]]> Wed, 16 May 2012 16:00:00 GMT 2437015-Honolulu-Sales-and-Marketing Director - Strategic Accounts
Oakland, CA


This position reports to the Director of Medicare and State Programs and is directly responsible for developing and executing the overall sales and account management strategy for the employer group Medicare Line of Business. This position is accountable for meeting regional sales goals. Senior Retire Programs Consultants, Retiree Programs Consultants and Service Associates report to this position.
Essential Functions:
- Provides strategic leadership.
- Creates and executes a business strategy and plan for Group Medicare that is integrated with the Individual Medicare Strategy, commercial Account Management strategy, and Pricing Strategy.
- Assures development of Strategic Account Planning for retiree accounts in collaboration with commercial account managers.
- Successfully integrates with National Accounts for consistency of products and policies.
- Builds external relationships with key customers/channels to understand their perspectives and create a feedback loop on policies, marketplace issues, and trends.
- Develops strong collaborative relationships with other Directors and functional and service area leadership to develop and implement successful growth strategies for Medicare and State Programs.
- Participates on the Medicare Strategy Team.
- Leads regional and strategic initiatives.
- Identifies opportunities and problems that warrant initiative attention.
- Uses influence to engage key stakeholders and leaders.
- Ensure Group Medicare perspective in represented in key initiatives.
- Coaches and develops staff.
- Provide direction for a consistent hiring and orientation process.
- Create and model a coaching culture that supports continuous growth and development at all levels.
- Share accountability with HPI for the development of curricula and tools that support Group Medicare for direct reports, account management and sales, and pricing.


Qualifications:

Basic Qualifications:
- 10 years of experience in a marketing and sales management with demonstrated leadership experience in sales, marketing and business development in the health care industry.
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation and influence.
- 7 years of experience in directing and managing professional staff. Demonstrated history of results orientation.
- Bachelor's degree in Business, Marketing or a related field or comparable professional experience required.
Preferred Qualifications:
- Master's degree strongly preferred.
]]> Wed, 16 May 2012 16:00:00 GMT 2436949-Oakland-Sales-and-Marketing
Project and Responsibilities:
- SharePoint Development - We are in the process of utilizing SharePoint (Document repository and collaboration tool) as part of our project management tool set.
- We need to build the capabilities, creating job aides for the capabilities, ensure people are trained and monitor the sharepoint sites for compliance.
- We would like the intern to play a significant role on this project. The project will also include managing a project plan, developing status reports and presenting to a larger group.
Alternate Project:
- Project Coordination Support for one of our initiatives- Taking meeting notes, building project plans, documenting process flows, creating PowerPoint presentations.
Skills the Intern will learn and develop:
- How to run a project.
- How to communicate to varying levels within a large organization, learn a tool - Sharepoint.


Qualifications:

BASIC REQUIREMENTS:
- College students pursuing a Bachelor's Degree. 3.0 GPA or above
- Academic students seeking professional training within a business corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Leadership potential.
- Working knowledge of MS Word, Excel, PowerPoint, Microsoft Project, Visio, and Lotus Notes.
PREFERRED QUALIFICATIONS:
- Students pursuing a Bachelor's Degree in Information Technology, Business Administration, Management, Marketing, or related field.
]]> Wed, 16 May 2012 16:00:00 GMT 2433468-Oakland-Sales-and-Marketing Essential Functions:
- Analyzes and improves risk position in a group
- Renews group at the right rate. Renews group with the right product and benefit mix
- Expands opportunities for strategic growth with all Kaiser Permanente products and services
- Uses pricing and products to create opportunities for growth. Contributes to competitive positioning of Kaiser Permanente in the marketplace
- Engages purchasers and channels to demonstrate value and build commitment to Kaiser Permanente. Develops and fosters a consultative relationship with decision makers in Health Plan and Worker's Compensation programs
- Manages own book-of-business to achieve organizational objectives
- Develops and executes account plans to ensure attainment of group-specific goals. Analyzes and prioritizes data for developing purchaser strategy
- Designs, coordinates, and educates partnership activities with purchasers
- Contributes to team's success by sharing learnings and specialty expertise. Provides feedback to other team members
- Seeks to improve integrity of process and better align to meet process performance measures.
- Identifies and communicates opportunities for improvement. Participates in assessing and evaluating ideas. Implements enhancements or modifications as appropriate


Qualifications:

Basic Qualifications:
- Two years of marketing, business development, and/or managing business to business relationships experience
- Bachelor's degree or equivalent related experience
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within six months of hire)
- Valid driver's license
- Demonstrated knowledge of and skill analytical thinking, business ethics, commitment to learning, initiative, interpersonal communication, results driven, decision making, business systems, change adaptability, influence, Kaiser Permanente labor partnerships, and marketplace acumen
- Demonstrated job specific knowledge of and skill in building customer partnerships, competitive intelligence, consultative selling, devises sales approaches and solutions, financial management, Kaiser Permanente organization/values/legacy, Kaiser Permanente business channels, Kaiser Permanente pricing, Kaiser Permanente products, Negotiation, presentation, sales opportunity analysis, strategic management, and teamwork
- Demonstrated extensive knowledge of and skill in word processing, spreadsheet applications and mainframe operations relating to collections
Preferred Qualifications:
- Master's degree in marketing, public health, business administration, or related field
]]> Wed, 16 May 2012 16:00:00 GMT 2436941-Honolulu-Sales-and-Marketing
This position is responsible for the following:

- Provide on-going account services to self-funding plan sponsors
- Provide on-going financial and claims utilization reports to plan sponsors within the service level agreed
timeframes
- Identify and escalate claim funding defaults and billing delinquencies that require executive involvement
Marketing, Sales & Retention
- Provide on-going support to National and Regional Sales & Account Management
- Manage, monitor and distribute Employer Reports
- Proactively identify and resolve potential issues and problems
- Research and respond to any questions from plan sponsor on employer reports
- Participate and contribute to new and innovative self-funding product features
- Participate and make recommendations on new self-funding product and benefit configurations
- Coordinate self-funding administrative contracts & stop-loss policies
- Coordinate self-funding performance guarantees.
- Must be able to manage full range of daily operational needs (including pre/post implementation needs,
benefit structure definition, claims, eligibility, ID card and SPD development, benefit changes, Open
Enrollment processes, pharmacy issues, employer reports, stop-loss insurance etc.)
- Must be able to provide resolution of claim, eligibility and payment issues, strategizing with accounts on
utilization trends and recommended benefit plan design changes, etc.).
- Working knowledge of self-funding plan administration
- Minimum of 5 years technical experience in health insurance or managed care disciplines

Qualifications:

Basic Qualifications:
- Minimum five (5) years of account services experience required
- Minimum five (5) years of technical experience in health insurance or managed care disciplines
- Upward progression of assignments to a senior level position is strongly desired
- Technical experience in one or more of the following areas is strongly desired: Self-Funding Administration, Benefit Plan Design, Contracts, Broker Compensation, Group Billing, Membership & Eligibility, Claims Administration, Product Development, Sales & Account Management, Employer Services, Member Services, Case Installation.
- Bachelor's degree in Business, Health Care Administration, Operations Research, Public Health Administration or other related fields is strongly desired
- Graduate degree in one of the above disciplines is a plus
- License or certification in Sales w/in the managed care or health benefits industry is a plus
- Working knowledge of self-funding plan administration
- Working knowledge of group benefit plan designs
- Working knowledge of health claims processing
- Working knowledge of self-funding market
- Knowledge of stop-loss insurance
- Competency in a variety of software applications that are routinely used in the communication, analysis & presentation of data: MS Word, Excel, Project, Visio, PowerPoint & Adobe Acrobat.
- Ability to read, understand & analyze claim utilization reports & a variety of operational metrics]]> Tue, 15 May 2012 16:00:00 GMT 2433458-San-Diego-Sales-and-Marketing
Essential Functions:

- Works with senior leadership to identify key issues and solutions in business processes, campaign planning/execution, results/insights, and recommendations.
- Manages major marketing strategy and analytic projects, create media mix recommendations, identify channel optimization tactics
-Develops analytic framework required to analyze marketing strategy, channel efficiency, online/offline attribution, etc
-Leverages predictive tools to enhance direct response targeting
- Partners with statisticians in response model build
- Owns the outcome - represents findings in the form of actionable insights to stakeholders and senior leadership
-Serves as subject matter/technical expert on tracking data and external lists
- Knowledgeable and experienced in test-and-learn framework, test design, sizing, and statistical analysis to ensure accurate test execution and read

Qualifications:

Basic Qualifications
- Bachelor's Degree or related professional experience (4 years) in lieu of education.
- Minimum of 4 years related experience; Or, Master's degree and 1-3 years experience.
- Thorough knowledge of direct marketing analytics and reporting .
- Complete understanding and application of principles, concepts, market strategy practices, and standards.
- Excellent analytic and problem solving skills.
- Excellent data management skills coupled with extensive experience in relational databases and data quality.
- Broad application of principles, theories, and concepts of database marketing/direct marketing.
- Skilled in MS Excel, Access, Cognos and other databases/analytics tools.
- Must know how to manipulate databases, to extract, analyze, and report data.
- Excellent communication skills and the ability to produce Microsoft Powerpoint presentations.
- Empirical experience in SAS and/or SQL

Preferred Qualifications
- Master's degree preferred (Business, Public Health, etc.
- At least 5 years related experience preferred.
- Experience/knowledge in Health Care industry.
- Formal training and experience in statistics, mathematics, and quantitative analysis.
]]> Tue, 15 May 2012 16:00:00 GMT 2433514-Oakland-Sales-and-Marketing Essential Functions:
- Manage sales team for mid size group commercial market segment with more than 51 eligible employees. Maximize growth opportunities in this market segment.
- Consistently achieve membership forecast and manage staff to expectations for consistent quota achievement, retention and sales pipeline development.
- Develop staff's skills with the objective of creating excellence in new sales.
- Ensure a high level of service is provided to group customers and their brokers, agents and advisors.
- Manage and maintain positive, active relationships with regional brokers, agents and general agents.
- Develop and manage new marketing distribution channels and enhance existing sales channels, e.g. brokers, direct, business coalitions, etc.
- Monitor Kaiser Permanente's competitive position in the commercially brokered regional mid/large size group market. Oversee the collection of commercial market and competitive information by staff. Identify competitive strengths and effectively use this knowledge as the basis for an effective strategy and approach. Recognize competitive weaknesses, opportunities and threats. Recommend changes in marketing strategy to segment Director to maximize Kaiser Permanente's competitive position.
- Develop and implement strategic action plans to achieve forecast for regional mid to large size market segment.
- Support the Director of Regional Accounts, participate in the development of the annual commercial forecast and participate in annual rate setting.
- Participate in new and existing large group rate review meetings.
- Direct the development of annual sales staff book of business and strategic new sales plans.
- Review the viability/equity of territory, account and broker assignments annually at a minimum.
- Leverage internal and external resources to meet growth and member retention objectives.
- Attend regional and national training programs and special seminars to keep abreast of new health care/employee benefit laws, programs and national issues. Continually seek professional development and require same of staff. Acquire and maintain detailed knowledge of Kaiser Permanente programs/products, industry practices and differentiating elements.


Qualifications:

Basic Qualifications:
- 3+ years of experience in health plan, commercial group insurance, group insurance brokerage or consulting, disease management or related field
- 3+ years of management experience in sales or account management with verifiable track record of department and staff quota achievement.
- Bachelor's degree with 5+ years of healthcare sales experience or equivalent combination of education and experience.
- Continuing education as required by Oregon and Washington's Department of Insurance
- Valid drivers' license
- Oregon and Washington Insurance License acquired within 90-day probationary period
- Demonstrated track record of successful staff development, and thorough understanding of sales/marketing principles and techniques.
- Ability to establish positive, professional relationships with key market customers and their advisors
Preferred Qualifications:
- Management experience with multiple distribution channels, products and/or market segments.
- Masters in marketing, MBA or related graduate level designation
- Demonstrated track record of personal sales or account management achievement
- Thorough understanding of commercial employee benefits, insurance industry and HMO regulations, including State and Federal laws
- Demonstrated organizational and problem solving skills

Salary Range:
$87,750 - $120,050
Target Sales Incentive:
$44,100]]> Tue, 15 May 2012 16:00:00 GMT 2433453-Portland-Sales-and-Marketing
Essential Functions:
- Focus on problem-solving, versus problem identification, in the daily operations of HealthWorks product.
- Partner with the product manager to understand product direction and needs.
- Manage and ensure vendor compliance with contract and service level agreement (SLA) standards.
- Administer one or more products to product requirement specifications, including managing to product metrics and completing product scorecard updates as needed.
- Manage daily operations of one or more products.
- Accurately report on risks, dependencies and progress in the product.
- Effectively communicate projects, process and product performance.
- Ensure product metrics and SLAs are the correct measures for identifying defects early.
- Help evaluate and ensure vendor adherence business process and policy and procedure.
- Partner with the product manager to ensure operational fixes and/or administrative issues are handled when defects are identified.
- Provide implementation oversight and support when the product is sold to new accounts.
- Assist in development of product training content.
- Participate in change management, business requirement development, or refinement of product performance tools and functionality
.
- Analyze the scope and impact of requirements for new process, new product functionality, onboarding new vendors etc..
- Participate in the development of process maps for new or changed processes.
- Support business case development by helping to develop resource inputs for new or changed operational process.
- Evaluate operations and product changes for efficiency, cost effectiveness and the ability to meet requirements, as well as customer stated needs.
- Project manage small to mid-scale efforts.
- Assist in developing and executing effective test plans.


Qualifications:

Basic Qualifications:
- Minimum: Five (5) - eight (8) years of related experience.
- Five (5) - eight (8) years of experience of assessing key customer requirements within a given market segment.
- Five (5) - eight (8) years of experience in a product development capacity.
- Preferred: Five (5) - eight (8) years of experience in health care industry.
- Five (5) - eight (8) years of years Health Insurance, Health Plan Administration, Healthcare, Benefit Administration, or Benefit Policy Experience a plus.
- Strong foundational understanding and experience navigating IT processes, org charts and accountabilities, preferred.
- Four (4) year degree in related field OR equivalent experience.
- Master's degree preferred.
- Thorough knowledge of policies, practices and systems.
- Complete understanding and broad application of principles, theories, concepts, practices, and standards in applicable discipline, plus working knowledge of other related fields.
- Full knowledge of industry/insurance practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Thorough knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry policies, practices and systems.
- Deep knowledge of online design principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately.
- A detailed knowledge of web development process (a requisite in order to be able to parse down the work properly, frame/phase the work so that it can be implemented and rolled out effectively, to meet expectations, deadlines and budgets).]]> Tue, 15 May 2012 16:00:00 GMT 2359548-Oakland-Sales-and-Marketing Kaiser Permanente, Clackamas, OR
Summary:
Underwritings' overarching function is to anticipate key business, marketplace and competitor dynamics in developing and implementing strategies to optimize business results which include retention and growth targets while mitigating risk. Primary focus is on establishing the appropriate rate and conditions of offering to achieve revenue, membership and margin goals. Additionally, processes and policies are managed to support optimal customer service while collaborating with Sales/Account Management partners to optimize business opportunities and effective solutions.
Essential Functions:
Partner with Regional Underwriting, Sales and Account Management and other key internal stakeholders to create and execute a business plan that optimizes our opportunities across the National Account book of business.
- Produce accurate quotes in compliance with underwriting & authority guidelines and state & federal laws for existing and prospective business
- Develop and execute account and/or book of business plans to ensure attainment of goals primarily on complex cases
Lead peer review including the most complex cases to ensure accuracy & appropriateness of quote
- Manage business processes and policies that support for all job levels particularly in areas of rate actions, benefit structure, customer engagements, etc.
- Meets established department turn around goals by balancing deadlines
- Recommend and implement new and interpret existing policies, procedures, and methodology
- Recommend and implement continuous quality improvement programs
Strategize with internal customers to ensure KP business processes are in alignment with organizational and external customer goals when appropriate.
- Ensure Underwriting is an integral partner in the creation of effective business solutions
- Establish relationships with Sales/Account Management and internal stakeholders as well as external customers that optimizes business potential with purchasers, brokers & consultants
Develop creative solutions that increase credibility with Sales/Account Management and customers
Acquire & exhibit knowledge of the external business environment to add value


Qualifications:

Basic Qualifications:
- 4 or more years progressive experience in rating, underwriting, marketplace evaluations, and/or financial analysis in a managed care environment.
Functional/Technical Knowledge & Skills
- Proven leadership skills with ability to determine key business issues.
- Ability to manage multiple priorities and engage appropriate internal and external stakeholders to meet organizational pricing and underwriting goals.
- Ability to remain calm under pressure and work with stakeholders to resolve group specific rating and underwriting issues to mutual satisfaction of all customers.
- Demonstrated ability to communicate complex underwriting and business requirements to multi-level audiences for both internal and external stakeholder review.
Customer & Industry Knowledge
- Identifies, maintains, and applies knowledge regarding the healthcare industry, Kaiser Permanente's competitors, and regulatory legislation to work.
- Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Education/Training
- Bachelor's degree preferred in mathematics, statistics, business administration, or a related field or applicable related work experience.
Competencies:
- Analytical thinking
- Building Customer Partnerships
- Teamwork
- Planning/Organizing/Time Management
- Continuous Quality Improvement
Preferred Qualifications:
- Large Group Underwriting preferred; or five years quantitative analysis experience.
]]> Tue, 15 May 2012 16:00:00 GMT 2433433-Oregon-Sales-and-Marketing
This position will have primary accountability for the following areas:
Building a repository for S&AM on @HPI and/or SalesConnect for Chinese and Spanish language materials including marketing communications, benefit highlights, product education, job aids, and materials related to HCR. This work will be ongoing, and this individual will be responsible for identifying the best platform to streamline content and ensuring the content is end-user friendly.
Managing the strategy implementation meetings among the analytical, sales and operationteams
Project managing the work generated from my meetings with Account Management, Strategic, and Labor and Trust.

Essential Functions
- Leads 1-2 major market strategy teams concurrently.
- Proactively identifies key business line issues.
- Manages multiple complex market strategy/business line issues.
- Establishes accountabilities within business line strategy groups and facilitates decision making.
- Leads development of recommendations that determine course of further work and/or organizational change for marketing strategy.
- Serves as subject matter/technical expert to Analysts and Market Strategy & Analysis Consultants.
- Responsibilities impact the achievement rate-setting, membership and margin objectives that have direct and significant business impact.
- Erroneous decisions or failure to achieve objectives could impact rate-setting, membership and/or market strategy goals.
- Involves a high degree of interpretation and analysis of complex and sometimes inconclusive data.
- Exercises considerable judgment to make decisions for less defined and complex issues.
- Requires complex decision-making.
- Develops solutions to a diverse range of complex market strategy problems, which require creativity and innovation within broadly defined policies and practices.
- Requires in-depth analysis to identify and recommend new solutions for more complex problems.
- Provides professional/technical guidance on membership, rates, financial and competitive data to team members.
- Influences others to buy into new concepts and methodologies.
- Engages in matters requiring coordination across functional lines.
- Exercises considerable latitude in determining objectives and approaches to assignment.
- Work is evaluated at key milestones to ensure objectives and performance requirements have been met.
- Provides on-going coaching, enabling team members to develop and improve skills and capabilities that support the effectiveness of the department and/or function.
- Serves as a technical/professional mentor to team members.
- Provides performance input and recommendations to management for development/ training plans and/or performance reviews.
- May have supervisory responsibilities on a project basis.

Qualifications:

Basic Qualifications
- Minimum: Five+ years of related experience OR master's degree and two (2)+ years of experience.
- Preferred: At least eight (8) years of related experience.
- Master's degree preferred (Business, Public Health, etc).
- Thorough knowledge of membership, rates, financial, economic and competitive data.
- Regularly contributes to the development of new market strategy concepts, techniques, and standards.
- Considered functional expert in market strategy within KP.
- Frequently contributes to the development of new theories and methods.
- Employs expertise as a generalist or specialist
- Highly skilled in MS Excel, Access and other databases.
- Must know how to manipulate databases such as MS Excel and/or Access, as well as manipulating reports and generating reports.]]> Mon, 14 May 2012 16:00:00 GMT 2429302-San-Francisco-Sales-and-Marketing
Essential Functions:
- Developing and managing a book of prospects, through various channels
- Identifying and soliciting appropriate business
- Establishing favorable conditions of offering
- Selling the group at the right rate
- Selling the group with the right product and benefit mix
- Pursue opportunities for growth
- Managing account implementation process
- Effectively consult with purchasers and channels to demonstrate value and build commitment to KP


Qualifications:

Basic Qualifications:
- Minimum of 3 years of experience in marketing, business development, and/or managing business to business relationships
- Minimum of 2 years of experience as a successful sales executive
- Bachelor's degree or equivalent combination of education and experience
- Oregon and WA insurance license required within 90 days of hire

Preferred Qualifications:
- MHA, MPH, or MBA

Salary Range:
$60,319 - $81,431

Target Sales Incentive:
$70,875]]> Mon, 14 May 2012 16:00:00 GMT 2429246-Portland-Sales-and-Marketing Kaiser Permanente, Oakland, CA

The Executive Account Manager is accountable for developing and executing account and book-of-business strategies to achieve membership, revenue and margin targets. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:
- Develop & execute account and/or book of business plans to ensure attainment of group-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data on the account
- Analyze quantitative data & identify current state
- Identify gaps between current state & analyze impact of moving to optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business position
- Plan & conduct customer meeting & approach
- Successfully negotiate the strategy & changes w/ customer/broker/consultant
- Ensure implementation of plan
- Renew group at the right rate
- Collaborate w/ pricing to implement an ongoing, proactive rate renewal strategy
- Collect & deliver data required to drive the right rate
- Review pricing's rate data to determine drivers of the rate change
- Plan customer meeting & approach
- Negotiate the renewal w/ customer/broker/consultant
- Complete the rate renewal internally
- Evaluate & manage business decisions that merit special consideration
- Renew group w/ the right product & benefit mix
- Collect required demographic & competitor data
- Identify customer needs & KP business goals
- Identify competitors' strengths & weaknesses
- Analyze the group's demographics, utilization, & profitability vs. group's product mix
- Develop product & benefit strategy & plan implementation
- Plan customer meeting & approach
- Negotiate the product & benefit mix w/ customer/broker/consultant
- Develop open enrollment strategies to achieve growth targets
- Collect & analyze key account & customer industry information
- Identify & analyze customer needs & business strategy
- Create opportunities for membership growth, including other Regions
- Create opportunities for revenue growth & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Develop sales strategy for increasing membership and/or revenue
- Obtain buy-in on strategy to ensure support
- Plan customer meeting & approach
- Negotiate the strategy & changes w/ customer
- Develop & execute member sales strategy including open enrollment & new hire strategies
- Identify & facilitate new business opportunities for sales executives
- Complete post-open enrollment analysis, identify lessons learned, & plan future strategies
- Develop 365 strategies to achieve growth targets
- Identify & analyze customer needs & business strategy for new hires & non-open enrollment activities
- Develop sales strategy for increasing membership and/or revenue
- Negotiation contracts that will drive membership & margin
- Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
- Negotiate the strategy w/ customer
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Required: Four (4) - six (6) years of experience in marketing, business development, and/or managing business to business relationships with two (2) - four (4) years as a successful account manager required.
- Management of Public Sector Accounts is highly preferred.
- Preferred: Same
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- MHA, MPH, or MBA preferred
- Life license required or ability to obtain one within 120 business days of hire date
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred]]> Sun, 13 May 2012 16:00:00 GMT 2424182-Oakland-Sales-and-Marketing
Essential Functions:
- Sell large, mid and/or small commercial group business
- Achieves sales goals by business line
- Develops and manages a pipeline of prospects through various sales channels
- Develops and executes a sales plan
- Contributes to competitively positioning Kaiser Permanente in the marketplace
- Positions Kaiser Permanente as a strategic partner with customer, broker or consultant decision-makers and influencers
- Strategically builds new and leverages established broker relationships to increase prospect and sales opportunities
- Effectively consults with purchasers and brokers to demonstrate value and build commitment to Kaiser Permanente
- Engages Kaiser Permanente resources as identified in sales plans, including clinics and providers to engage community and implement sales plan
- Manages operational sales activity to achieve sales goals by business line
- Identifies and solicits appropriate business
- Sells the group with right rate, product benefit mix and conditions of offering in compliance with Kaiser Permanente policy and procedures and federal and state law
- Manages implementation process
- Tracks/records account information, strategy, and activities on an ongoing basis

Qualifications:

Basic Qualifications:
- Two years of industry or related experience in successfully achieving sales objectives
- bachelor's degree or equivalent related experience
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirements for Hawaii State licensure) (must obtain within 3 months of hire)
- Valid driver's license
- Proven track record of successful sales dealing with high-levels of issue complexity and relationship sensitivity

Preferred Qualifications:
- Sales experience in service related industry
- bachelor's degree in business administration, marketing, or related field]]> Fri, 11 May 2012 16:00:00 GMT 2424230-Honolulu-Sales-and-Marketing
Essential Functions:
- Provides consulting and analytic services to leadership
- Provides technical support and mentoring and training to less senior analysts
- Develops methodology and processes for prioritization and scheduling of projects
- Analyzes problems and determines root causes
- Performs other duties and accepts responsibility as assigned

Qualifications:

Basic Qualifications:
- Fives years of data analyst or related experience, including proficiency with analytical software or equivalent related education
- Bachelor's degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
- Proficiency in statistics, data analysis, and research methods
- Demonstrated knowledge of and skill in adaptability, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, quality management, teamwork, written communication, group presentations, group process facilitation, influence, results orientation, strategic thinking, and team building
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications

Preferred Qualifications:
- Working knowledge of ICD-9 CM coding and Medicare programs if relevant to area supporting]]> Fri, 11 May 2012 16:00:00 GMT 2424174-Honolulu-Sales-and-Marketing
Essential Functions:
- Responsible for managing the performance of the assigned product or products to support regional profitability & membership goals. Managing entails ongoing analysis of product performance & the facilitation of corrective actions to improve the product financial & administrative performance.
- Develops an annual product plan containing target performance metrics, initiatives & strategies that are consistent w/ overall regional goals.
- Works w/ Sr. Product Managers to support multi-disciplinary task groups that assess the marketing, financial, operations, administrative & clinical implications of specific product changes & enhancements.
- Leads the implementation of product enhancements as appropriate. Ensures product enhancements, initiatives & strategies are implemented consistent w/ agreed upon timelines & milestone dates. Oversees weekly progress in key project initiatives.
- Updates, monitors & enhances as necessary a product dashboard to monitor & track product performance.
- Coordinates product documentation & assists w/ product training as appropriate.
- Ensures contractual compliance w/ benefit filings & other regulatory issues.
- Performs other duties as directed.


Qualifications:

Basic Qualifications:
- 5 years of relevant experience in health care &/or marketing w/ an emphasis in product management or project management, or 3 years of relevant experience w/ a master's degree required.
- 3 years of experience in leading complex, interdisciplinary projects to a timely completion required.
- 3 years of experience w/ spreadsheets (Excel), presentation graphics (PowerPoint) & word processing (Word) tools required.
- BA/BS in Business, Health Care or a related field required.
- Excellent written & oral communications skills are required.
- Ability to deal effectively w/ multiple clients is required.
- Ability to effectively interact w/ a diverse workforce & cross-functional groups required.

Preferred Qualifications:
- Master's degree in Business, Health Care or a related field preferred.
- Knowledge of insurance regulatory & contractual requirements preferred.
- Knowledge of various analytical methods & statistical techniques preferred.
- Knowledge of current health care marketplace dynamics & KP's position in the market preferred.
- Knowledge of KP operations & marketing processes & strategies preferred.
]]> Thu, 10 May 2012 16:00:00 GMT 2424274-Rockville-Sales-and-Marketing The Direct Marketing group is responsible for developing and implementing targeted direct response marketing strategies to support business line growth objectives. This position's primary role is to provide analytical support by way of marketing and consumer insights to inform our direct marketing learning agenda.

The Senior Consultant is expected to bring scientific rigor to marketing, fostering a test-and-learn approach, with the end goal of maximizing the effectiveness of marketing efforts. Also demonstrates a thirst for knowledge and natural curiosity that leads to continuous improvement in analytical techniques used and in marketing processes. In this position, the Senior Consultant will also manage a team of analysts. The specific focus will be on consumer loyalty and retention marketing programs within Direct Marketing.

Responsibilities include:
1. Support business objectives in making strategic data-driven decisions by analyzing, internally managing and reporting data
2. Design and execute complex analytics projects that involve data collection and statistical analysis
3. Contribute to problem solving, process design and analytical report development. Problem-solving continually involves new concepts and creativity where precedents are limited.
4. Support the design and analysis of direct marketing campaigns
5. Hires, assesses, coaches and develops staff. Provides oversight, coaching & management to individual contributors
6. Requires significantly complex decision-making and a high level of judgment to make appropriate decisions for diverse and ambiguous issues.
7. Generally involves a high degree of interpretation and analysis of somewhat obscure or inconclusive data.


Qualifications:

Experience
5+ years experience in direct marketing analytics, marketing insights, or statistical analysis with a proven ability to translate data and analysis into actionable business insights to a business minded audience
- Experience manipulating large databases as well as ad hoc data and reports to generate insights
- Proven track record of direct marketing tactics, creative thinking, and problem solving.
- Experience managing staff, cross functional and external partners in fast paced, deadline oriented environment.
- Demonstrated ability to lead professionals and manage others through influence and collaboration.
- Demonstrated ability to communicate technical messages and translate them into business level benefits.
Education/Training
- Bachelor's degree in business, marketing, mathematics, economics or related field required. Master's degree in relevant field a plus.
- Minimum experience: 4 + years experience in data analysis
- Prior experience in database marketing, reporting, market profiling or general analytics preferred
- Understanding of SAS, SPSS or other statistical analysis package
- Experienced in regression analysis using SAS
- Understanding of statistically designed tests and response models
- Strong analytical skills and ability to conduct complex data analysis using Microsoft Excel and Access. Demonstrated ability to manipulate data, understand complexities, and generate relevant reports.
- Excellent organizational and communication skills required, both oral and written.
- Flexible and creative, with a collaborative work style. Ability to establish and maintain effective working relationships.
- Attention to detail and strong follow-through.
- High-energy and self-motivated.
- Proven ability to interpret data and express implications of analysis to clients
- Excellent analytical, written and verbal skills
- Proven self-starter with strong ability to meet deadlines.
]]> Thu, 10 May 2012 16:00:00 GMT 2424148-Oakland-Sales-and-Marketing Competitive Intelligence Analyst
Oakland, CA


Kaiser Permanente is looking for an Analyst in the Competitive Assessment group, which provides leadership with comprehensive analysis of health benefits and provider trends, tracks KP's position relative to competitors on all relevant dimensions (e.g. price, cost structure, service, and products), and provides analysis of competitive environment to KP that challenges current beliefs and identifies actions needed to improve KP's competitive position.

Competitive Assessment tracks, analyzes, provides business intelligence and relevant market insight, and reports on market and competitor trends to support enterprise-wide senior leadership (including Health Plan & Hospital leadership and the Permanente Medical Groups) in their strategic business decisions. The group brings external market information into the company to inform numerous strategic business processes (e.g. proposal design, pricing decisions, cost trend, product strategy, etc).

Essential Functions
Obtains, assembles and organizes market and competitive data from a variety of external and internal sources, including research services, investor reports, website sources and print sources, for easy use by internal business and analytical clients.
Collects data and performs analyses of healthcare issues and trends to increase understanding of competitor performance and strategy, and to inform the development of KP market strategy.
Performs basic analysis of health plan competitors and the healthcare market. Works with colleagues to frame issues, develop analytical approaches, evaluate assumptions, identify key trends, assess options, etc.
Evaluates sources of market and competitive information for relevance, dependability and accuracy.
Collaborates with peers and with other departments on special projects. Responds to ad hoc requests for information and consulting.
Develops sophisticated Excel reporting tools.. Creates and maintains databases with information on health plans and health providers.
Prepares presentation materials.


Qualifications:

Basic Qualifications
- Strong critical thinking and analytical skills
- Demonstrated ability to conduct and interpret quantitative and qualitative analysis
- Very strong Excel skills (including VLOOKUP, macros, check boxes, toggle buttons)
- Proficient with PC applications including Word/PowerPoint/Access
- Excellent written and verbal communication skills
- Data analysis and data mining
- 4-year degree and 1-2 years of experience
Preferred Qualifications
Previous related analytical and/or consulting experience in one or more of the following areas preferred:
- Healthcare related projects
- Competitive market analysis and research
- Economic analysis or forecasting
- Analysis of corporate income statements and/or balance sheets
- HTML, SAS, SQL or other programming skills
]]> Wed, 09 May 2012 16:00:00 GMT 2418110-Oakland-Sales-and-Marketing The Vice President of Large Group Accounts is responsible for achieving or exceeding annual targets for membership, revenue and margin in this market segment for the Northern and Southern California Regions, including new business sales. S/He will provide strategic leadership and direction to position Kaiser Permanente for success in future years. Successful candidate will need to demonstrate strong strategic thinking/planning skills, as well as execution. The VP of Large Group will lead a team of over 400 sales and account management professionals including 43 Directors and Sales managers.
A critical role for this position is to develop and/or enhance strong business relationships with customers, key consultants and other market influencers in this segment in order to ensure Kaiser Permanente's collaboration, influence and strategic positioning in the health care marketplace. The successful candidate must be able to lead complex engagements that occur on multiple levels and in different venues that require KP to be seen as a trusted advisor and KP value to be apparent to these customers and consultants. This can require well-developed ability to influence combined with executive presence, confidence and communication skills.
Essential Functions:
Provide Strategic Leadership for Market Segment
- Develop and implement business-line strategy for CA Large Group Accounts (1-5 yrs).
- Develop and execute engagement strategies for overall book of business, ensuring KP's role as trusted advisor and industry expert.
- Establish and nurture relationships with a network of large employers, consultants, brokers, and key business and health care industry leaders in order to ensure that KP's position and presence are integrated at appropriate leadership levels.
- Anticipate key business, marketplace and competitor dynamics and develop and implement strategies that ensure growth and mitigate adverse risk.
- Establish clear business line goals and expectations and execute a plan to meet these goals.
- Organize and engage Kaiser Permanente senior leadership to work with key accounts.
- Orchestrate internal resources for the development of tools, processes, and venues to engage purchasers and brokers.
- Implement a disciplined Book of Business, account planning and account review process to ensure we mitigate risks with accounts.
- Collaborate with VPs and Directors of CA and National market segments to create a common account management identity and account planning process across all of account management.
Lead Regional and Enterprise Strategic Initiatives
- Lead with Directors in New Business Sales on the development and execution of a broker strategy to expand and strengthen our relationships with these key marketplace influencers/partners
- Utilize experience with challenging purchaser/consultant meetings to inform sales strategies
- Ensure business line engagement on all strategic initiatives with Program-wide implications


Qualifications:

Basic Qualifications:
- Bachelor's degree in business, marketing or a related field is required.
- Minimum of 8 years of experience in sales management, preferably in leadership roles in sales, marketing, or business development in the health care industry
Preferred Qualifications:
-Master's degree or evidence of ongoing educational development is highly preferred.
]]> Mon, 07 May 2012 16:00:00 GMT 2414959-California-Sales-and-Marketing Account Manager - Large Group
Oakland, CA

Kaiser Permanente is seeking an Account Manager who will be accountable for developing and executing account and book of business strategies to optimize membership, revenue, and margin targets. Create and execute a business plan that positions KP to optimize our opportunities across book of business. Achieves growth and margin requirements. Positions KP as strategic partner with key decision-makers and influencers.

Essential Functions:
- Develop & execute book of business plans to ensure attainment of BOB-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data
- Analyze quantitative data & identify gaps between current state & optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business opportunities
- Plan & conduct customer meeting & approach
- Successfully negotiate the strategy & changes w/ customer/broker/consultant
- Set milestones to ensure implementation of plan
- Develop & execute broker engagement strategy to ensure attainment of broker specific goals
- Understand the broker's & firms specific business goals, identify if any targeted industries
- Analyze the opportunities in a broker's entire BOB, especially the non KP customers
- Use the Value Proposition in order to differentiate KP
- Regularly analyze broker results & take action to improve performance
- Build strong, trusting relationships
- Build win-win-win scenarios
- Employ a consistent & disciplined business process for account planning & strategic engagement
- Engagement strategy must include joint planning & problem solving focusing on meeting their specific goals & objectives
- Identify & engage key decisions-makers & influencers in designated brokerage/consultant firms
- Educate brokers/consultants on KP product portfolio & how to appropriately position KP for success in customer accounts
- Identify brokerage/consultant needs & develop appropriate solutions
- Anticipate implications of industry trends & KP changes & proactively engage brokers/consultants about issues that impact their business
- Develop & execute account plans to ensure attainment of account specific goals
- Identify & collect appropriate information to better understand business issues, problems & opportunities
- Understand the customer's political landscape
- Understand & use industry, financial, & organizational data
- Accurately diagnoses customers' business strengths, weaknesses, & key issues that can inform how health care benefits decisions are made in the customer's organization
- Effective use of the revenue investment funds to support business targets
- Understand the opportunities, our business position, & what motivates decisions
- Build an effective case review for management approval
- Partner w/ UW to agree on the optimal use of the revenue investment fund
- Leverage risk over opportunities
- Present a persuasive business case to customers and/or brokers
- Review outcomes & learn from results in order to identify & maximize future opportunities
- Understand & influence the medical risk in a particular account as it affects growth & margin
- Create programs that educate members w/ the goal of achieving sustainable behavior changes
- Evaluate BOB to identify accounts where margin can be added & those where we will need to spend to remain competitive w/in the offering
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- 2+ years of experience in marketing, business development, and/or managing business to business relationships required
- Bachelor's degree in marketing, finance, business administration OR equivalent experience required
- Knowledge of and experience with employee health benefits
- Knowledge of underwriting processes, healthcare products, and contracts preferred
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases, required
- Life license required or ability to obtain one within 120 days of hire date
- Proven track record of meeting individual business objectives
- Excellent verbal and written communication skills required
- Strong interpersonal, presentation, and persuasion skills required
- Effective account management skills
Preferred Qualifications:
- MHA, MPH, or MBA preferred]]> Thu, 03 May 2012 16:00:00 GMT 2404036-Oakland-Sales-and-Marketing
Given the high-profile nature of this Center, the Executive Director needs to be a high-energy individual who imbibes KP culture and ethos, with pride. S/he needs to inculcate appreciation for KP's rich history, heritage and unique value position, and over time aspire to become a 'walking KP brand'. S/He needs to keep abreast of the latest Brand and Marketing themes released by KP as well as general positioning of KP in the marketplace. S/He needs to ensure that Center's messaging is consistent with the overall KP message, in collaboration with KP's Brand Strategy, Communications and Public Relations, as well as National Advertising and Marketing department.
The Executive Director also needs to understand KP's integrated model of care and how health technology and health information is used in the delivery of patient care.

The Executive Director furthers the presence and positioning of KP as a health care innovation leader as part of the regional, national and emerging international medical agenda. The Executive Director seeks or creates opportunities to leverage KP's leading edge innovation by engaging national health care clinical and business leaders, along with appropriate KP leaders, in collaborative discussions. The Executive Director must be able to effectively interact with a wide variety of audiences, ranging from internal KP executives and dignitaries to the general public.

Essential Functions:
- Ensures synchronicity with government relations on all aspects of the CTH.
- Creation of exceptional partnerships: In partnership with appropriate KP leaders, supports the development of external relationships with health policy thought leaders, emerging technology developers, health care practice leaders, and others to position KP prominently in the area of leading edge health care delivery and innovation.
- Builds and retains strong internal relationships: Creates and fosters exceptional internal relationships and forums for collaboration. In partnership with National Public Relations, Government Relations, National Facilities, Patient Care Services, Brand/Marketing, the Permanente Federation and regional medical group leaders, the Mid-Atlantic States Region leadership, Capitol Hill Medical Center leadership, and other constituents, the Executive Director furthers the value of the Center as an environment to deliver KP brand/marketing message, KP health care message and host meetings. S/He also develops strategies and plans to optimize value to all KP regions.
- Public Relations and Content Management: Partners with national public relations and marketing functions to co-manage marketing, promotions, media relations, and PR for KP within the Center, in association with the Center for Total Health governing body. Partners with brand and communications leaders for ongoing content management and refresh. Supports 'Celebration of Ideas', i.e., obtaining nominations for content refreshes to be invited from various KP departments/regions.
- Stakeholder Management: Partners with national public relations to track engagement at the Center within the organizational stakeholder database.
- Tours/Events Management: Manages Center's tours, programs and events led by the Center's staff and identified KP docents.

Qualifications:

Basic Qualifications:
- Master's degree in health care advancement, or business administration/marketing, or technology or equivalent combination of education and experience.
- 15 years of minimum work experience. Must include proven success in leadership positions, reporting to executive leadership, and demonstrate an in-depth knowledge of the business of IT & Innovations, preferably operations experience of a Center of similar nature.
- Experience must include events management and relationship building with internal and external stakeholders.
- Experience must include accountability for concept creation, obtaining financial support, and execution of strategy/plans.
- Demonstrated autonomy to work in highly complex, matrix environments with multiple stakeholders and high degree of ambiguity is essential, including proven track record in providing financial and strategic leadership in a complex, medium to large-sized business.
- Familiarity with governmental programs and regulations in the health care field that will affect the operations of the business.]]> Wed, 02 May 2012 16:00:00 GMT 2399500-Washington-DC-Sales-and-Marketing National Proposal Consultant II
Kaiser Permanente, Burbank or Oakland, CA

Summary:
This position has 2 primary components - National Proposal Consultant and GeoAccess Facilitator.
National Proposal Consultant II will work with multiple Executive Account Managers, National and Regional Underwriters, Regional Account Managers, Sales Directors and Senior Leadership, and other proposal professionals on rate requests and Requests for Proposal from National Purchasers.
a. Successfully lead efforts to win new business and retain existing National Accounts for KP and affiliates. The Proposal Consultant will routinely facilitate cross-functional, cross-regional teams to identify key strategic and tactical issues, create solutions, and implement actions regarding National RFPs/RFIs.
b. Manage and develop multiple RFPs/RFIs of high complexity simultaneously for renewing and prospective National, California, other Regional and Multi-Regional Accounts, which includes: documenting and disseminating national employer requirements to Regional Health Plans; collaborating independently with Executive Management, account staff, underwriters, subject matter experts and local market proposal managers to ensure constant communication regarding status of RFPs, roles and responsibilities, market specifications for proposals, and successful outcomes from proposals; set timelines and negotiate deadlines both internally and externally; procure missing information, review, edit, and rewrite as necessary; ensure that information not approved by National Accounts leadership is not released; manage the submission of rate proposals and supporting documents to national and strategic customers; coordinate and submit follow-up information/materials as needed.
c. The Proposal Consultant will provide direction and oversight to analysts/consultants/team members and assigned components of project work.
- The Proposal Consultant will serve as a project lead on large highly complex RFPs supervising the work of other more junior consultants
2. Engage and manage a wide range of long and short term complex highly visible multi-faceted projects important to the sales and marketing business goals of the enterprise, and specifically National Accounts. The Proposal Consultant will support key initiatives of Senior Program Sales and Marketing Program Offices leadership, the Vice President of National Accounts, National Accounts Directors and Managers, collaborating and working independently with these individuals. Responsible for setting strategic direction of projects and developing project plans. Projects will be broad in scope and commensurate with experience, but it is expected the Proposal Consultant III will develop and exercise additional skills in the course of completing projects.
a. Takes lead in analyzing data and developing recommendations and actions plans.
b. Accountable for the development of project documentation for senior executives and other key clients to share project outcomes and best practices.
c. Sets strategic direction for projects. Develops project plans that identify key issues, problems, approaches, performance metrics, and resources required. Designs processes to address identified problems.
- Plans and facilitates cross-functional meetings. Makes formal presentations to various audiences. Establishes procedures regarding implementation of project outcomes. Motivates team members to ensure successful outcomes

3. The National Proposal Consultant II provides guidance, support, training and mentoring to Production Coordinators, seasonal contractors, and more junior staff
GeoAccess Facilitator
- This position provides analytical support to Sales and Marketing.
- Under the guidance of the Project Manager/Team Lead /Manager/Director assumes full responsibility for responding to GeoAccess requests and information by collecting and researching data, performing analysis, making recommendations, and presenting results.
- In collaboration with account managers/sales executives, determines strategies to meet Purchasers' needs.
- Collects and analyzes detailed and varied information from all areas of the organization.
- Develops qualitative and quantitative written responses.
- Meets Purchaser timelines.
- Identifies and notifies manager and appropriate others of policy issues or potential problems that may prevent accurate, complete, or on-time responses.
- Works under limited supervision.


Qualifications:

Basic Qualifications:
- Three (3) - five (5) years of related experience AND/ OR one (1) - two (2) years of direct proposal management experience
- Marketing or proposal writing experience preferred
- Experience on PMAPS, GeoAccess or other RFP software preferred
- Bachelor's degree required
- Proven contributor on project management teams; RFP projects preferred
- Ability to identify problems and enact real time solutions
- Ability to work under pressure and meet deadlines consistently
- Strong analytical and research skills
- This hybrid position will require the successful candidate to negotiate sometimes conflicting timelines and deadlines.
]]> Tue, 01 May 2012 16:00:00 GMT 2399534-Los-Angeles-Sales-and-Marketing Essential Functions:
- Cultivate relationships with Executives of Large Employers (500+ employees) to obtain Request for Proposal.
- Develop Strategic Plan and political map by account.
- Work with many areas (Sales Operations, Public Affairs, KP Executives, and TSPMG) internally to obtain resources and analytics.


Qualifications:

Basic Qualifications:
- BA/BS Degree.
- GA Insurance License required within 90 day probationary period.
- Continuing education as required by GA DOI.
- Minimum of 10 years of successful experience building relationships and/or selling products to Executives at Atlanta's largest employers.
- Minimum of 10 years of Atlanta MSA community involvement.
- Demonstrated application of sales consulting skills with decision makers.
- Must have excellent oral and written communications skills, including ability to make clear, concise presentations to both small and large groups
- Must be articulate, highly motivated, detail oriented, well-organized, and flexible and have the ability to work on several projects simultaneously and to meet deadlines.
- Must be able to work effectively with diverse internal and external stakeholders.
- Possess a valid Georgia driver's license and be available to occasionally work irregular hours.
- Have the ability to work at a fast pace with minimum supervision.
Preferred Qualifications:
- MBA.
- CEBS.
- Health care experience.
- Former or current member of Corporate or not for profit Board of Directors.
]]> Tue, 01 May 2012 16:00:00 GMT 2399551-Georgia-Sales-and-Marketing Account Manager - OHS
Oakland, CA

Accountable for managing and growing an assigned Book of Business and to achieve sales growth goals and strategic objectives for KOJ business line. This position involves collecting, aggregating and reporting competitive developments and trends for organizational strategic planning, identifying and engaging key KP personnel who can enhance the business relationship, close teamwork with the KOJ Regional Occupational Health TPMG group, the SPMG group, and management of an up-sell opportunity pipeline with Health Plan Sales, Account Management and KP business health/wellness consultants.

Essential Functions:
- Develop & execute book of business plans to ensure attainment of BOB-specific goals
- Analyze the business opportunities in group/book of business
- Identify & confirm customer's needs & business strategies
- Collect specific business information & competitive data
- Analyze quantitative data & identify gaps between current state & optimal business position
- Conduct political map analysis; identify & fill relationship gaps
- Develop strategy for optimizing our business opportunities
- Plan & conduct customer meeting & approach
- Use the Value Proposition in order to differentiate KP
- Build strong, trusting relationships
- Build win-win-win scenarios
- Employ a consistent & disciplined business process for account planning & strategic engagement
- Engagement strategy must include joint planning & problem solving focusing on meeting their specific goals & objectives
- Identify & engage key decisions-makers & influencers in designated brokerage/consultant firms
- Educate brokers/consultants on KP product portfolio & how to appropriately position KP for success in customer accounts
- Identify brokerage/consultant needs & develop appropriate solutions
- Anticipate implications of industry trends & KP changes & proactively engage brokers/consultants about issues that impact their business
- Develop & execute account plans to ensure attainment of account specific goals
- Identify & collect appropriate information to better understand business issues, problems & opportunities
- Understand the customer's political landscape
- Understand & use industry, financial, & organizational data
- Accurately diagnoses customers' business strengths, weaknesses, & key issues that can inform how health care benefits decisions are made in the customer's organization
- Effective use of the revenue investment funds to support business targets
- Understand the opportunities, our business position, & what motivates decisions
- Present a persuasive business case to customers and/or brokers
- Review outcomes & learn from results in order to identify & maximize future opportunities
- Create programs that educate customers w/ the goal of achieving sustainable behavior changes
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- 3+ years experience in workers' compensation claims, managed care or risk management
- The ability to understand relationships between workers' compensation insurance carriers, TPA's, self-insured employers, managed care entities, network developers, property casualty brokers and PPO and MPN arrangements is needed for this position, as well as experience in sales or customer relations.
- 2+ years of experience in marketing, business development, and/or managing business to business relationships required
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases, required
- Bachelor's degree marketing, finance, business administration OR equivalent experience required
- Proven track record of meeting individual business objectives
- Excellent verbal and written communication skills required
- Strong interpersonal, presentation, and persuasion skills required
- Effective account management skills
- Knowledge of and experience with employee health benefits
Preferred Qualifications:
- MHA, MPH, CCM, CDMS or MBA
- Knowledge of underwriting processes, healthcare products, and contracts preferred
- Knowledge of California workers' comp laws, regulations, MPN's and those relationships with workers' compensation insurance preferred
- Knowledge of occupational health services and CAL-OSHA requirements a plus]]> Tue, 01 May 2012 16:00:00 GMT 2399560-Oakland-Sales-and-Marketing
We are seeking an experienced Product Manager with executive level sklls and a focus on the business and customer needs.Responsible for the design and maintenance of Kaiser Permanente's benefit policies and portfolio of health benefits available for sale. Role includes both National policy development and application to the California benefits portfolio.This position requires a proactive, creative, and critical thinker who is constantly assessing and finding opportunities for improving Kaiser's portfolio of benefits and overall benefits administration.

Essential Functions:
Stay abreast of competitive market and industry trends in health care benefits and plan designs, including fully-insured and self-funded. Analyze National and Regional markets to ensure that Kaiser's offerings are competitive across the industry and to champion development of future benefit capabilities.

Own development lifecycle for new benefit requests:
Determine objectives and set priorities for enhancements to the full benefit portfolio as well as meeting custom requests for specific customers. Develop business case for key benefits and benefit designs. Maintain performance metrics for assigned portfolio.

Collaborate with Product/Lines of Business/Sales Channel to identify benefit portfolio enhancements and meet needs of respective markets. Support maintenance of Kaiser's benefit compliance by partnering with Legal/Regulatory to address state and federal mandates including Health Care Reform and CMS/Medicare.

Lead cross functional teams to meet policy development and implementation project timelines. Ensure successful requirements definition, benefit design, solution development, and approvals.

Drive benefit changes through Health Plan and Medical Group governance bodies to ensure adherence to organizational goals, benefit guardrails and medical group philosophy and standards. Present recommendations, and provide supporting analysis for project sponsors and steering committees.

Regularly interact with management or executive levels to inform, frame, and influence benefit policy decisions.

May manage the efforts of direct and indirect reports.

Qualifications:

Basic Qualifications:
- Bachelor degree or 4 additional years of equivalent work experience is required.
-Minimum of 8years of marketing, product management, health care industry, or benefits experience.
- Strong analytical abilities. Ability to understand and frame complex business problems, apply analytical skills to develop solutions and build a business case for change.
-Strong communication and collaboration skills. Experience working across functions and influencing decision making at senior levels of the organization.


Preferred Qualifications:
- Knowledge of health care industry and trends preferred.
- Knowledge of KP benefit offerings and systems preferred.
- Master's degree.
- Knowledge of project management tools and methods.]]> Tue, 01 May 2012 16:00:00 GMT 2399474-Oakland-Sales-and-Marketing
Essential Functions:
- Works with director to develop scope of work for team, sequencing, defining value proposition, setting strategic & business direction, context & priorities for the team
- Provides oversight, coaching & management to more senior individual contributors (e.g. Analysts, Data Consultants, Sr Market Strategy Consultants I, Sr Market Strategy Consultants II, & Sr Data Consultants)
- Educate & communicate goals, strategy, & methodologies clearly & persuasively
- Build relationships with internal & external partners
- Major impact on functional and/or KP objectives & goals
- Responsibilities impact the integrated achievement of functional and/or KP objectives, that strongly contribute to long-term success or failure
- Erroneous decisions/recommendations will result in significant inefficiencies, and/or failure to meet functional objectives & may jeopardize overall KP activities
- Involves a high degree of interpretation & analysis of obscure or inconclusive data
- Has final authority to make most decisions, except for those that require additional management approval
- Requires a broad range of highly complex decision-making
- Some decisions could be precedent setting
- Works on complex issues where analysis of situations or data requires an in-depth knowledge of organizational objectives & project functional trends
- Requires experienced business or technical judgment to create novel solutions for thought-provoking, diverse & highly complex issues
- Analyzes recommendations made by others to solve issues bearing broad or company-wide impact
- May involve the application of sophisticated methodology
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
- Requires the persuasion, presentation and/or negotiation of functional strategies, philosophies, policies, and/or opinions in order to substantially impact the function
- Regularly interacts with management or executive levels on matters concerning functional areas, multiple regions and/or customers
- Exercises considerable latitude in determining objectives & approaches to assignments
- Management reviews results to determine success of operation
- Provides managerial responsibility for multiple teams of increased depth/breadth/complexity
- Accomplishes results through subordinates, who exercise significant latitude & independence in their assignments
- Contributes to determination of organizational structures
- Assume other duties as directed

Qualifications:

Basic Qualifications:
- Bachelor's degree required (e.g. business, economics, mathematics, statistics, etc).
- Minimum: Eight (8) - ten (10) years of content/functional experience and two (2) years of management experience OR master's degree and four (4) - seven (7) years of experience.
- Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.
- Develops advanced concepts, techniques, and standards.
- Develops new applications based on professional principles and theories.
- Viewed as functional expert in field within KP.
- Applies advanced principles, theories, and concepts.
- Contributes to the development of innovative principles and ideas.
Preferred Qualifications:
- Master's degree preferred.
- Preferred: At least eight (8) years of content/functional experience and three (3) - five (5) years of management experience.
]]> Tue, 01 May 2012 16:00:00 GMT 2399490-Los-Angeles-Sales-and-Marketing Kaiser Permanente, San Diego, Burbank or Oakland, California
Summary:
Establish a sustainable and productive business relationship with the leadership of key brokerage firms.
Essential Functions:
- Negotiate membership targets, broker compensation, and service agreements with brokerage firms. Initiate business relationship protocol with brokerage firm leadership at each site. Assess the firm's business potential by collecting book-of-business size, KP penetration, and historical growth data. Write strategic plan for Broker Relations Management review. Draft agreement for VP Sales review and signature. Organize and coordinate KP relationship with brokerage firms
- Align Sales and AM, Pricing, and other departments to execute strateg. Coordinate brokerage firm's relationship with account managers, Pricing, CSC, KP executives and Medical Group.
- Meet frequently with brokerage firm leadership to identify issues, risks, and opportunities. Be the 'go to' person for complex issues and problems. Convene KP staff to resolve them. Clarify and communicate a KP sales and account management contact list for brokerage firm. Convene meetings between KP sales, account management and firm. Provide input into Sales
- Executive and Account Manager performance relative to targets.
- Achieve growth targets. Review appropriate metrics to assess performance. Present and discuss reports that summarize brokerage firm and KP's performance relative to target. Develop corrective action plan if performance is falling behind target. Convene appropriate KP people to implement corrective action plan.
- Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
- Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.


Qualifications:

Basic Qualifications:
- Bachelor's degree in business, marketing or related field, or equivalent years of professional related experience
- 7 years of sales management and broker business development experience in the health care industry.
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation, influence, coaching and problem solving skills and consultative selling skills.
- Life license required or ability to obtain one within 120 days of hire date.
Preferred Qualifications:
- Masters degree or evidence of ongoing educational development highly preferred.
]]> Tue, 01 May 2012 16:00:00 GMT 2399510-San-Diego-Sales-and-Marketing Enroller III
Burbank, CA

The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.

Essential Functions:
- Conduct purchaser stand-up meetings and presentations for any of the products offered by KP
- Responds to questions
- Facilitate enrollment activities by representing KP, and transporting enrollment materials and promotional items
- Track and monitor open enrollment activities
- Engage local/branch account contacts to ensure understanding of and commitment to KP
- Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame
- Identify and report purchaser trends to internal stakeholders
- Accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires some judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited decision-making
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Follows generally defined directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Has no formal supervisory responsibility

Qualifications:

Basic Qualifications:
- 5+ years of experience in sales and marketing in health care preferred, some of which should be in Enrollment
- Five (5) or more years of experience in enrollment preferred
- Bachelor's degree OR equivalent experience required
- Life & Disability license required
- Bi-lingual language knowledge preferred
- Excellent customer service and face-to-face presentation skills required
- Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability
- Strong knowledge of KP organization, values, and products required]]> Mon, 30 Apr 2012 16:00:00 GMT 2391567-Los-Angeles-Sales-and-Marketing Sales Data Analyst
Oakland, CA

The analyst provides detailed analysis and reporting to enable successful execution of Sales & Account Management business line strategies. The position requires utilization of data and systems, combining automated analytical techniques and qualitative methods in order to provide business users with critical insight about sales activities, market trends, customers and partners. The successful analyst understands the organization's mission and functions, how its social, political, and technological systems work, and operates effectively within them. The SPPRA Analyst will play an important role in supporting team mates in creating a robust sales reporting and analytics function for the Kaiser regions outside of California.

Essential Functions:
- Uses research & analysis to support resolution of business issues & opportunities
- Designs databases, queries, & reports under close supervision, employing quantitative & statistical methods to analyze data
- Acts as a resource consulting to manager as appropriate to answer questions
- Identifies logistical & technical issues related to project implementation
- Uses established templates and/or methodology's to report key operating metrics
- Develops study outputs & communication tools w/ direction
- Conducts standard performance reporting
- Highlights & investigates discrepancies in performance w/ supervision
- Develops, improves & maintains internal business systems & processes
- Identifies variables of proposed changes to be factored into cost/benefit analysis
- Drafts working documents & flowcharts to help explain options & issues to stakeholders
- Supports Level II&III Analysts in coordination of stakeholders or workgroup.
- Designs tools & reports for a small audience of users. (E.g., one department)
- Participates in conceptual design phase w/ Level 2 or 3 Analyst.
- Serves as a resource content expert consistent w/ overall role
- Establishes & maintains mutually beneficial business relationships, by partnering w/ Sales & Account Management
- Seeks & pursues professional & personal development opportunities
- Consistently supports compliance & the Principles of Responsibility (KP's Code of Conduct) by maintaining the privacy & confidentiality of information, protecting the assets of the organization, acting w/ ethics & integrity, reporting non-compliance, & adhering to applicable federal, state & local laws & regulations, accreditation & licenser requirements (if applicable), & KP's policies & procedures
- Accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/ organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
- Will substantively increase the productivity & effectiveness of other members of the team by 'off loading' routine data access & summarization tasks
- Typical errors would normally result in only minor delays, inefficiencies and/or expenses.
- Results usually contribute to the completion of projects & team objectives.
- Typically involves interpreting & carrying out general guidelines.
- Requires limited judgment to develop alternatives.
- Provides information to others to be used in the decision-making process.
- Assume other duties as assigned.

Qualifications:

Basic Qualifications:
- 1+ year of experience in a data analysis, consulting, report building, software or business support function.
- Bachelor's degree or equivalent experience, in health care administration, business administration, computer science or related field required.
- Demonstrates solid analytical skills, initiative and innovation/creativity.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Must demonstrate effective communication, consulting, interpersonal and presentations skills.
- Demonstrates familiarity with the following applications (or equivalents): Excel, Business Objects, Microsoft Office.
- Must be able to work in a Labor/Management Partnership environment.
- Understanding of health care business and care delivery processes preferred.
- Some Knowledge of KP organization, values, pricing, products and business systems preferred.
]]> Mon, 30 Apr 2012 16:00:00 GMT 2391511-Oakland-Sales-and-Marketing
Essential Functions:
- Provides relevant project direction to client, team, or functional partners (e.g. Creative Services, Operations, Production units) to ensure completion within project parameters including budget and schedule. Interfaces with other functions (e.g. writing, editing, translation, photography, etc.) as required by project.
- Develops formal project work plans, deploys tactics, aligns work and messaging (including schedule and cost estimates) for Marketing Communications projects of a moderately strategic and/or complex nature.
- Projects are typically moderately complex, requiring in-depth evaluation of key issues.
- Continually tracks and documents project status against timeline to ensure completion of moderately strategic and/or complex projects within project parameters, including budget and schedule. Updates project schedule in database to accurately indicate current status; routes projects, securing necessary approvals.
- Provides updates to functional partners & teams as applicable (e.g. Communications Consultants, Brand Management, Creative Services, etc).
- Continually evaluate project components for effectiveness against criteria and develop alternative solutions as required.
- Take ownership of project issues and provide client consultation and service.
- Partners with other MarCom departments to support regional marketing communications initiatives. May help with identification of tactical elements to support a marketing communication plan.
- Works with project team and collaborates with program-wide, regional, and/or service area staff to share resources, procedures, and standards. Participates on functional teams, such as product development, broker development.
- Plans, facilitates, and leads routine project meetings. Presents to leadership and business partners as needed.
- Cultivates professional business relationships with Subject Matter Experts, business line leads, internal clients and coworkers.
- Writes non-marquee level creative briefs. Recommends and presents creative drafts for review. Ensures that creative brief is approved by Brand Management, Consulting Services, Creative Services staff, and business partners as appropriate.
- Has a thorough understanding of topics that differentiate KP from the competition amd shares information with team.
- Provides feedback to staff on a regular and ongoing basis. May be assigned task of on-boarding of new personnel, including management of training and department orientation.


Qualifications:

Basic Qualifications:
- A minimum of 2 years of experience in writing and editing, leading marketing communications projects for diverse market segments, audiences & industries, and developing and implementing strategic and tactical communications plans.
- Excellent verbal and written communications skills, including the ability to communicate complex issues in simple terms, both verbally and in written form.
- Demonstrated skills in communications project management from concept through completion.
- Familiar with computer-based publication design, reproduction & output processes, and software programs such as: Dreamweaver, Excel, PowerPoint and MS Project
- Proficient in software used by the department.
- Bachelor's degree or equivalent experience in Communications, Marketing, Advertising or Design required

Preferred Qualifications:
- Health care industry experience preferred.
- Portfolio of work samples preferred
]]> Sun, 29 Apr 2012 16:00:00 GMT 2388404-Los-Angeles-Sales-and-Marketing
Essential Functions:
- First line of contact for existing groups on billing and member enrollment inquires. Addresses and triages inquires when necessary. If inquiry is referred to an internal department, Coordinator to follow up for completion
- First line of contact for existing groups regarding Kaiser Permanente and/or group health plan
- Assists with Kaiser-on-the-Job (KOJ) and Healthworks requests, including implementation
- Assists with off-site group open enrollment events.
- Assists with off-site group health fairs
- Assists with the preparation of proposals, benefit summaries, contracts and presentations
- Coordinates production of marketing collateral, including brochures, flyers, description of services, and display tools used for promotional activities. Supports and coordinates direct mail and other marketing strategies
- Facilitates establishment of electronic and self billing, with membership accounting
- Assists with coordination of existing group microsite implementation and subsequent management
- Assists with COBRA establishment, updates and inquires
- Assists with ordering collateral material
- Provides support for internal benefits systems
- Faciliates updates in Common Membership, including establishment and cancellation of bill groups
- Develops, completes, coordinates and monitors contracted agreements with employers for services. Ensures proper processes are in place, including legal approvals and notification of appropriate internal staff on demographic, contract, and any special instructions necessary to achieve successful outcomes
- Receives and acts upon complaints by employers, carriers, brokers, regarding program services. Records complaints. Follows-through to the satisfaction of existing groups, either by referral or consultation with appropriate program personnel or others. Refers complex problems to manager or marketing manager. Negotiates with groups both internally and externally to successfully resolve problems that jeopardize relationships with employer groups
- Researches market to stay abreast of competitors and pricing. Monitors competitive product developments. Maintains information in group files organized by customer group

Qualifications:

Basic Qualifications:
- One year demonstrated sales and marketing experience
- Associates degree or equivalent related experience
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within six months of hire)
- Demonstrated knowledge of and skill in oral communication, written communication, interpersonal influence, negotiation, customer service, teamwork, conflict resolution, and problem solving
- Demonstrated extensive knowledge of and skill in the word processing, spreadsheet, and mainframe operations relating to collections PC applications

Preferred Qualifications:
- Sales experience in healthcare industry
- Associates degree in business administration, marketing or related field
- Knowledge of Kaiser health plan benefits and system]]> Thu, 26 Apr 2012 16:00:00 GMT 2381512-Honolulu-Sales-and-Marketing
Essential Functions:
- Achieves sales and marketing related goals resulting in increased Medicare membership
- Closes market generated leads through conducting Medicare enrollment seminars, meeting with prospective enrollee at personal appointments for the purpose of enrollment and managing a pipeline of leads
- Establishes events, handles logistics, conducts the sales presentation, enrolling attendees into the appropriate KPSA product
- Works all assigned leads per the end-to-end sales process, meeting call back deadlines and managing prospects in the Lead Management Systems
- Converts current KP commercial members to Medicare through conducting individual appointments to educate prospects on options and enrolls the prospect into the appropriate KPSA plan
- Supports the commercial sales staff by attending group retiree open enrollment meetings and Medicare education seminars, assisting enrollees with appropriate enrollment paperwork and processes
- Acts as a Trusted Advisor to close self generated leads which are created through conducting general marketing activities, establishing a referral network, eliciting referrals from exiting client base, establishing relationships with key influencers in the senior community, and working referral tables at KP Medical offices
- Meets with key influencers on a regular basis (senior housing directors, insurance counselors, etc). Acts as a knowledge center for key influencers by keeping up to date with changes in the Medicare market and regulations.
- Complies with lead management system standards by inputting and updating sales activities in the system and meeting the deadlines of the lead pipeline according to established standards
- Ensures adherence to CMS guidelines and internal policies during all sales and marketing related activities
- Develops and executes a plan for personal and professional development


Qualifications:

Basic Qualifications:
- Minimum of 3 years of previous sales experience
- Bachelor's Degree in Marketing, Business Administration or related field, or equivalent experience
- Successful completion of AHIP Sponsored Medicare Marketing Training and KP Individual Medicare Product and Benefit training and/or other CMS required courses within 80 business days of hire
- Demonstrated track record of sales in a commissioned, non-retail environment
- Excellent interpersonal, negotiation, and communication skills
- Demonstrated ability to connect easily with people, put others at ease and gain personal acceptance
- Basic business system skills required (MS Office)

Preferred Qualifications:
- Medicare sales experiences preferred
- Experience selling to the individual consumer
- Current knowledge of CMS regulations relating to marketing, benefits, enrollment, and other guidelines in Medicare Advantage health plans

Salary Range:
$37,532 - $50,668

Target Sales Incentive:
$29,400
]]> Wed, 25 Apr 2012 16:00:00 GMT 2381524-Portland-Sales-and-Marketing Area Director - Account Management
Oakland, CA

Lead the Service Area Mid-Large Group existing sales team to achieve membership and margin targets. Leads the local existing sales team to execute established mid-large group strategy. Coordinates the efforts of the entire geographically-bases Sales & Account Management team to achieve Service Area membership and margin targets. Leads a Service Area market planning process, engaging and collaborating with Service Area Health Plan/Hospitals and Medical Group leadership. Represent Sales & Account Management in the Service Area and builds confidence in our capabilities and performance.

Essential Functions:
- Leads the mid-large existing sales team to execute established mid-large group strategy.
- Leads a Service Area market planning process in collaboration with local Health Plan/Hospitals and Medical Group leadership. Position the organization by building external relationships with key customers and channels.
- Collaborates on the development of account-specific strategies on key accounts, with the strategic accounts business line leadership and executive account managers. Use business line expertise and market intelligence to provide input to mid-large business line strategy.
- Provide direction and hold staff accountable for book of business membership and margin targets. Identify resources needed for the sales team to achieve organizational performance goals. Conduct activities that enable staff to successfully manage change. Leads a Service Area Business
- Use consistent enterprise-wide practices to hire the right people and provide consistent orientation. Create and model a coaching culture that supports continuous growth and development at all levels. Coach and develop staff using enterprise models and tools that enable continuous growth and development. Develop individual career paths and leadership opportunities for staff. Evaluate and provide substantial performance review input on all staff in the office.
- Provide administrative management for geographically-based cross-functional team
- Influence peers and decisions makers from other business lines to enhance processes and systems to meet customer needs. Provide overall direction and coordination of support resources for all Sales and Account Management housed and working in their geographic area of responsibility. Be a vocal advocate for all Sales and Account Management staff in their geographic area to ensure they are provided with the tools and resources required to effectively perform their jobs.
- Form cross-functional teams of Sales and Account Management staff in their area to accomplish initiatives/goals that cut across business lines.
- Develop and leverage partnership with Medical Group and the delivery system
- Lead the ongoing effort to educate, inform and influence Service Area Medical Group and operations leadership about the marketplace and what Kaiser Permanente must do to be successful.
- Lead a Service Area market planning process, engaging and collaborating with Medical Group and Service Area leadership. Build confidence of Service Area leadership in the direction, competence and performance of the Sales and Account Management organization. Coordinate the interactions of all Sales and Account Management staff in the Service Area with Service Area leadership.
- Orchestrate the involvement of Service Area Medical Group and operations leadership with key purchasers and brokers.

Qualifications:

Basic Qualifications:
- Bachelor's degree in business, marketing or related field or equivalent years of related professional experience.
- 5 years of sales management and broker business development experience in the health care industry.
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation, influence, coaching, and problem solving skills; consultative selling skills.
- Life license required or ability to obtain one within 120 days of hire date.

Preferred Qualifications:
- Master's degree or evidence of ongoing educational development highly preferred.]]> Tue, 24 Apr 2012 16:00:00 GMT 2377205-Oakland-Sales-and-Marketing Essential Functions:
- Analyzes and improves risk position in a group
- Renews group at the right rate. Renews group with the right product and benefit mix
- Expands opportunities for strategic growth with all Kaiser Permanente products and services
- Uses pricing and products to create opportunities for growth. Contributes to competitive positioning of Kaiser Permanente in the marketplace
- Engages purchasers and channels to demonstrate value and build commitment to Kaiser Permanente. Develops and fosters a consultative relationship with decision makers in Health Plan and Worker's Compensation programs
- Manages own book-of-business to achieve organizational objectives
- Develops and executes account plans to ensure attainment of group-specific goals. Analyzes and prioritizes data for developing purchaser strategy
- Designs, coordinates, and educates partnership activities with purchasers
- Contributes to team's success by sharing learnings and specialty expertise. Provides feedback to other team members
- Seeks to improve integrity of process and better align to meet process performance measures.
- Identifies and communicates opportunities for improvement. Participates in assessing and evaluating ideas. Implements enhancements or modifications as appropriate


Qualifications:

Basic Qualifications:
- Two years of marketing, business development, and/or managing business to business relationships experience
- Bachelor's degree or equivalent related experience
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within six months of hire)
- Valid driver's license
- Demonstrated knowledge of and skill analytical thinking, business ethics, commitment to learning, initiative, interpersonal communication, results driven, decision making, business systems, change adaptability, influence, Kaiser Permanente labor partnerships, and marketplace acumen
- Demonstrated job specific knowledge of and skill in building customer partnerships, competitive intelligence, consultative selling, devises sales approaches and solutions, financial management, Kaiser Permanente organization/values/legacy, Kaiser Permanente business channels, Kaiser Permanente pricing, Kaiser Permanente products, Negotiation, presentation, sales opportunity analysis, strategic management, and teamwork
- Demonstrated extensive knowledge of and skill in word processing, spreadsheet applications and mainframe operations relating to collections
Preferred Qualifications:
- Master's degree in marketing, public health, business administration, or related field
]]> Wed, 18 Apr 2012 16:00:00 GMT 2362664-Honolulu-Sales-and-Marketing Sales/Account Management Support Specialist
Burbank, CA

The Sales/Account Management Support Specialist is responsible for performing all administrative duties that support the sales or marketing teams, as specified by the department's standard office routine, practices, procedures, and instructions.

Essential Functions:
- Provide clerical support for the sales and account management team.
- Respond to incoming phone calls and e-mail inquiries from various channels; screen and route calls appropriately; provide inquiry resolution.
- Schedule meetings and maintain calendars as requested.
- Arrange conference rooms, conference calls and other meeting events. Distribute meeting agendas and materials in advance of meeting.
- Coordinate some administrative and logistical arrangements for team. Review and distribute department mail. Independently handle travel arrangements. Arrange for audio-visual and teleconference equipment. Track and compile expense receipts and prepare monthly expense reports. Order office supplies, process purchase orders and invoice requests. Photocopy, fax and file.
- May prepare and format multiple interoffice communications, e-mail, letters, reports, and confidential documents.
- Screen e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives. Drafts standard/ recurring correspondence for account manager and sales executive approval. Prepare and distribute meeting agendas.
- May maintain databases, information systems and process requirements for the sales and account management team. Establish and maintain databases specific to the sales and account management team. Complete data entry; format and produce standard reports. Perform system activities in relation to packet orders, contract changes, and other activities not supported by the customer account team (CAT). Track, monitor and reconcile data, collaborating with other dept staff. Follow-up on action items to meet deadlines.
- May serve as sales and account management liaison between the customer account team (CAT) and other internal departments. Meet regularly with team to discuss and keep manager apprised of important issues and dept matters. Effectively communicate to all levels of management, peers, and purchasers. Communicate critical issues between customer account team and sales and account management team. Assess urgency of situation and determine and executive appropriate course of action. Work with internal KP departments to achieve a high level of purchaser satisfaction.
- Manage the initial review of the requests for proposals that are received by our department.
- Support the Sales Associates throughout the proposal process.
- May coordinate new member orientation.
- Refer to the specific working description for more specific responsibilities.
- Minimal impact.
- Works under close supervision.
- Work tasks are fully defined.
- Refers more complex issues to supervisor or to others.
- Effectively uses verbal and written communications skills.
- Works under close supervision.

Qualifications:

Basic Qualifications:
- Typically one (1) - three (3) plus years of administrative experience, preferably in sales and marketing.
- High School diploma or GED required.
- Good Customer Service Skills are required.]]> Tue, 17 Apr 2012 16:00:00 GMT 2359540-Los-Angeles-Sales-and-Marketing Burbank, CA

Analyze, create, and produce high-quality, business-to-business marketing communications and web copy for KP's broker and employer-facing Web sites. This person will also work closely with other team members to ensure optimal Brand standards are maintained and innovative creative solutions are successfully delivered on time and on budget. Strong B2B and web writing experience preferredand ability to make complex information accessible.

Essential Functions:
- Supports projects with high-quality copywriting and speed-to-market, error-free execution
- Executes successful concepts for projects in a timely and cost-effective manner
- Prioritizes assignments and ensures deadlines are met to deliver all projects in accordance with project timelines and overall initiative strategy
- Researches statistics and data as relevant to support arguments in copy
- Analysis of situations or Data requires a review of a variety of factors
- Work requires moderate planning and scheduling
- Works closely with team members to execute against developed strategies, creative briefs, product and program plans, expectations and goals to ensure that deliverables achieve the desired results
- Ensures the proper application of the Kaiser Permanente style guides, brand standards, design patterns and interaction designs across the enterprises' properties
- Balances data, logic and intuition in decision making
- Balances creative and technical considerations in developing solutions for the Web space
- Makes timely decisions
- Generates pragmatic, sensible and simple solutions to complex problems
- Moves quickly to eliminate roadblocks
- Medium Job complexity
- Requires judgment to select from apparent alternatives
- Able to make business judgments within scope of projects
- Demonstrates solid analytic problem-solving skills
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Provides routine fact-based information
- Open to suggestions and input from team members
- Actively participates and provides meaningful contributions
- Actively takes responsibility for involvement when opportunities arise for participation
- Participate in project meetings and report on the status of analytical tasks and project work
- Takes responsibility for aspects of projects as assigned
- Implements specified analytical methods and achieve task and project objectives
- Has discretion on defining of request process
- Has no formal leadership/ supervisory responsibilities


Qualifications:

Basic Qualifications:
- Minimum: Bachelor's and one (1) - two (2) years of work experience
- Preferred: Bachelor's and 1 or more years of work experience
- Substantial experience with Microsoft Word, PowerPoint & Publisher applications
- Four (4) year degree in related field Or equivalent experience
- Some knowledge of policies, practices and systems
- Limited use and/or application of basic principles, theories, and concepts
- Limited knowledge of industry practices and standards
- Clearly documents work and code
- Demonstrates good written and verbal communication skills
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred]]> Tue, 17 Apr 2012 16:00:00 GMT 2359527-Los-Angeles-Sales-and-Marketing
Essential Functions:
- Bachelor's degree or equivalent education and years of experience
- A minimum of 1 year of direct experience in managed health care, marketing, insurance or related field
- Demonstrated ability to manage multiple priorities working in a fast paced environment under intense deadlines
- Strong customer service skills required to communicate effectively with internal customers and managers
- Intermediate level MS Word and Excel mandatory

Qualifications:

Basic Qualifications:
- Bachelor's degree or equivalent education and years of experience.
-A minimum of 1year of direct experience in managed health care, marketing, insurance or related field.
- Demonstrated ability to manage multiple priorities working in a fast paced environment under intense deadlines.
- Strong customer service skills required to communicate effectively with internal customers and managers.
- Intermediate level MS Word and Excel mandatory.

Preferred Qualifications:
- A minimum of 1 year of medical terminology or coding experience
- A minimum of 1year ofdata entry experience
- Previous experience with database management, writing reports/data queries.]]> Mon, 16 Apr 2012 16:00:00 GMT 2355500-Atlanta-Sales-and-Marketing Essential Functions:
- Lead team in defining system policies and procedures.
- Leads team setting priorities and managing customer expectations in conjunction with Benefits Systems Manager.
- Responsible for managing system concerns for the assigned system project team and end users.
- Consults with downstream stakeholders on issues pertinent to assigned application (Product Development, Sales/AM, PBO, EOC, Medicare, etc.).
- Responsible for ensuring all desk commitments and service level agreements are met in a timely and accurate manner.
- Responsible for identifying and managing application errors and system enhancement requests along with Analyst II.
- Prepare for and participates in design, build and implementation sessions for assigned applications.
- Responsible for coordinating testing of assigned system, including any configurations, customizations, and new releases, prior to production implementation in conjunction with Analyst II.
- Monitor issue logs for assigned system and working with Integration and Quality Analyst for opportunities to create efficiency or to increase training.
- Perform other duties as assigned. Will be required to be on call or on site during periods of system cutover (including weekends and off hours).
- Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; show consistency in words and actions; follows through on commitments.


Qualifications:

Basic Qualifications:
- Bachelor's degree or equivalent related experience.
- Certification in or working toward certification in system assigned (where certification programs exist).
- Minimum of 4 years of experience in managed health care, self funding, health insurance or related field.
-Minimum of 2years of claims, medical terminology or coding experience.
- Ability to handle multiple tasks and meet strict deadlines.
- Demonstrate interpersonal, team development and collaboration work skills .
- Demonstrates sound judgment, organizational, planning and controlling skills .
- Displays proficiency in MS Word and Excel intermediate level mandatory. MS PowerPoint and Access, Paradox, or other database tool desirable.
Preferred Qualifications:
- Prior team lead, supervisory or management background.
- Prior project management experience desirable.
]]> Mon, 16 Apr 2012 16:00:00 GMT 2355478-Atlanta-Sales-and-Marketing Kaiser Permanente
Oakland, CA or any KP Region
This position is responsible for managing the development of LOB(line of business)strategies and for translating those strategies into cohesive annual business plans encompassing product and pricing, marketing and promotion, and distribution tactics. This position provides thought partnership to regional, national and shared services leaders on large-scale strategic issues.

Thought partner with business line leaders to identify large-scale market strategy issues.
Contributes to overall department objectives/goals based on 'global knowledge' of industry and organizational strategic issues.
Represents Team's work to Health Plan and PMG senior leadership (CA HPLT, JOG, NLT, etc.)
Assists the Director and ROC (Regions outside of CA)LOB Leadership with development of LOB Strategy. Acts as SME for assigned regions on the External environment and Internal Performance. Combines this knowledge with strong. Understanding of industry to provide thought partnership on strategic matters. Influences the establishment of regional 3-year and 1-year performance goals.
Working directly with Regional teams for assigned regions and with appropriate National and Shared Services functions, manages development of annual tactical business plans and budgets.
Manages gathering and analysis of data to support product planning. Provides meaningful thought leadership on competitive and market trends that help craft effective product portfolio strategies and plans.
Works under consultative direction toward predetermined long-range goals and objectives
Involves a high degree of interpretation and analysis of complex and sometimes inconclusive data.
Exercises considerable judgment to make decisions for less defined and complex issues.
Requires high-level of judgment to make appropriate decisions for diverse, sophisticated, and undefined issues.
Requires significantly complex decision-making.

KEY RELATIONSHIPS
Maintains relationships with business line strategy teams across the Regions to support resolution of key strategic issues.
Develops and maintains positive relationships with and represents work to Regional and National/Shared Services Leadership to ensure that all efforts are aligned on behalf of assigned regions.
Partners with Financial Planning, Actuarial, Pricing and other shared services to design and execute the annual planning cycle. Successful execution of responsibilities will require management of employees across several disciplines and regions who do not report into this position.
Influences others to buy into new concepts and methodologies.
Provides on-going coaching, enabling team members to develop and improve skills and capabilities that support the effectiveness of the department/function. Serves as a technical/professional mentor to team members.
Provides performance input and recommendations to management for development/training plans and/or performance reviews.
Thorough knowledge of membership, rates, financial, economic and competitive data.
Proven ability to contribute to the development of new market strategy concepts, techniques, and standards.
Considered functional expert in market strategy within KP.
Employs expertise as a generalist or specialist
Develops solutions to a diverse range of complex market strategy problems, which require creativity and innovation within broadly defined policies and practices.
Requires in-depth analysis to identify and recommend new solutions for more complex problems

Qualifications:

Basic Qualifications
- Minimum: Ten (10) or more years of related experience OR master's degree and six (6) or more years of experience.
- Advanced knowledge (broad expertise or unique knowledge) of membership, rates, financial, economic and competitive data.
- Develops advanced market strategy concepts, techniques, and standards.
- Develops new applications based on professional principles and theories.
- Viewed as market strategy expert in field within KP.
- Applies advanced principles, theories, and concepts.
- Contributes to the development of innovative principles and ideas.
- Highly skilled in MS Excel, Access and other databases.
- Must know how to manipulate databases such as MS Excel and/or Access, as well as manipulating reports and generating reports.
- Thorough knowledge of membership, rates, financial, economic and competitive data.
- Proven ability to contribute to the development of new market strategy concepts, techniques, and standards.
- Employs expertise as a generalist or specialist
- Develops solutions to a diverse range of complex market strategy problems, which require creativity and innovation within broadly defined policies and practices.
- Requires in-depth analysis to identify and recommend new solutions for more complex problems

Preferred Qualifications:
-Master's degree preferred (Business, Public Health, etc.)
-Considered functional expert in market strategy within KP.]]> Wed, 11 Apr 2012 16:00:00 GMT 2342839-Oakland-Sales-and-Marketing Senior Strategy Consultant I-Market Strategy & Analysis
Kaiser Permanente
Oakland, CA or any KP Region

DESCRIPTION
Market Strategy and Analysis supports senior leadership by addressing strategic issues, including determining the problem definition and structuring the problem solving approach, generally where no precedent currently exists. Issues span several topics and are not restricted to one functional area. Examples include strategy development, market assessments, policy issues, profitability assessments and major implementations. Senior Strategy Consultant I provides consulting, project management, analytic support services, and technical expertise for a broad array of issues. Has responsibility for large complex multi-dimensional analytical and strategy projects.

MAJOR ACCOUNTABILITIES
Leads 1-2 major market strategy teams concurrently.
Proactively identifies key business line issues.
Manages multiple complex market strategy/business line issues.
Establishes accountabilities within business line strategy groups and facilitates decision making.
Leads development of recommendations that determine course of further work and/or organizational change for marketing strategy.
Provides professional/technical guidance on market, membership, rates, financial and competitive data to team members.

PROBLEM SOLVING ACCOUNTABILITY
Involves a high degree of interpretation and analysis of complex and sometimes inconclusive data.
Exercises considerable judgment to make decisions for less defined and complex issues.
Requires complex decision-making.
Develops solutions to a diverse range of complex market strategy problems, which require creativity and innovation within broadly defined policies and practices.
Requires in-depth analysis to identify and recommend new solutions for more complex problems

KEY RELATIONSHIPS
Maintains relationships with business line strategy teams across the Regions to support resolution of key strategic issues.
Partners with Financial Planning, Actuarial, Pricing and other shared services to design and execute the strategic and annual planning cycle.
Influences others to buy into new concepts and methodologies.
Engages in matters requiring coordination across functional lines.

COMPETENCIES

Thorough knowledge of strategic planning and marketing concepts and practices.
Thorough knowledge of market, membership, rates, financial, economic and competitive data.
Proven ability to contribute to the development of new market strategy concepts, techniques, and standards.
Serves as subject matter/technical expert to Analysts and Market Strategy & Analysis Consultants.


Qualifications:

MINIMUM REQUIREMENTS
Bachelor's Degree and 5-10 years related experience Or Master's degree and 2-4 years experience
Advanced knowledge of market strategy concepts, techniques, and standards.
Must be proficient in Microsoft Office; PowerPoint, Word, Excel; Access and other databases.
Must know how to manipulate databases such as MS Excel and/or Access, as well as manipulating reports and generating reports

PREFERRED QUALIFICATIONS
At least 8 years related experience
Health Care Industry experience
Master's degree preferred (Business, Public Hlth, etc.)]]> Tue, 10 Apr 2012 16:00:00 GMT 2339276-Oakland-Sales-and-Marketing Essential Functions:
Project managing & actively participating in the new quoting process
Project managing & actively participating in the new sale process
Selling direct business that comes from leads (telemarketing, direct mail, etc.)
Creating new broker relationships & strengthening existing relationships
Strengthening the relationship between rep & aligned sales support specialist
Life & health license; Ohio Department of Insurance, Federal & State regulations, HIPPA


Qualifications:

Basic Qualifications:
Three years of successful managed-care sales experience in a sales oriented department
Bachelor's degree or equivalent work experience
Ohio Life, Accident & Health License required
Must be proficient in Microsoft Office suite
Must have working knowledge of health benefits, products & operations
Strong customer, broker & market orientation required
Self motivated
Preferred Qualifications:
Familiar w/ the full spectrum of health insurance products, including HSAs, HRAs, PPOs, etc.a plus.
]]> Sun, 08 Apr 2012 16:00:00 GMT 2332177-Cleveland-Sales-and-Marketing
KFRI also supports a system of nine Institutional Review Boards (IRBs). KFRI holds the Federalwide Assurance < http://kpnet.kp.org/kfri/hsp/fed_assurance.htm > for human subjects protection for all KP Regions. KFRI also manages the IRB and provides Clinical Trial Compliance and Quality oversight for KP NC Division of Research.

Projects and Responsibilities:
- Support development of new processes related to submission of indirect cost rate proposal. This will involve analysis of various alternatives, modeling impacts of different scenarios, and preparing report. Time permitting, we will also focus on mapping regional research activities to consolidated financial statements.
- Update departmental desk procedures within the research administration department. A current initiative may result in changes to internal procedures, and we will need to create / adjust documentation to reflect these changes.
Competencies and skills the intern will have learned/developed at the end of the internship.
- General understanding of accounting activities related to federally funded research grants.
- Gain experience reconciling accounting information from different entities with the organization.
- Apply skills to process improvement initiatives.


Qualifications:

Basic Qualfications:
- Undergrad Student inAccounting, Business Administration or related field.
- Academic students seeking professional training within a business corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Demonstrates ability to conduct and interpret quantitative and qualitative analysis.
- Working knowledge of Excel, Word, PowerPoint; Visio
- Leadership potential.
- Must be able to function with minimal supervision.
]]> Thu, 05 Apr 2012 16:00:00 GMT 2329333-Oakland-Sales-and-Marketing
In this critical role, the CPM Develops project work plans (including schedule and cost estimates) for Brand Creative projects submitted by various marcom business lines, including Member and Marketing Communications, Business Marketing, Medicare, and Small Business.

Duties and responsibilities:
- Provide relevant project direction to creative team and functional partners (e.g. Creative Services, Operations, Production units) to ensure completion within project parameters including budget and schedule. Interface with other functions (e.g. writing, editing, translation, photography, etc.) as required by project.
- Help gather additional input and assist in problem-solving as required.
- Route project for approval as appropriate and ensure all necessary signoffs are secured (regulatory, legal, brand, and client) prior to production.
- Support internal clients with appropriate contact and effective decision-making.
- Take ownership of project issues and provide internal client consultation and service
- Continually track and document project status against timeline. Update project schedule in database to accurately indicate current status.
- Provide updates to key stakeholders and/or teams as applicable.
- Open Core level projects as assigned and close projects in a timely fashion, using departmental project management software applications
- Record time-keeping and invoice information for project file.
- Collaborate with other Creative Services staff to share resources, improve procedures, and set standards.
- Manage additional duties as necessary or assigned


Qualifications:

Basic Qualifications:
- Minimum: Bachelor's and one (1) - two (2) years of work experience
- Preferred: Bachelor's and 1 or more years of work experience
- Substantial experience with Microsoft Word, PowerPoint & Publisher applications
- Four (4) year degree in related field Or equivalent experience
- Some knowledge of policies, practices and systems
- Limited use and/or application of basic principles, theories, and concepts
- Limited knowledge of industry practices and standards
- Clearly documents work and code
- Demonstrates good written and verbal communication skills
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred]]> Wed, 04 Apr 2012 16:00:00 GMT 2325021-Los-Angeles-Sales-and-Marketing
Drive day-to-day program management activity on the implementation of large-scale changes to KPIF product portfolios in all regions so that it is consistent with national KPIF strategy in response to Health Care Reform (grandfathering, closing, opening new plans, benefit and contract changes, etc.)

Drive day-to-day management of several projects/work streams responsible for implementing consistent, standardized KPIF product portfolio management, benefit design and pricing decision-making processes in all regions

Collaborate with program office and ROC regional partners to capture and analyze market data, including competitor and customer trends, and product performance data and metrics to help regions develop annual and multi-year product plans; establish metrics, tracking and reporting on performance of product plans.

Lead cross-functional and cross-regional teams in a matrixed-managed environment, of diverse regional and national functions and disciplines, such as business line leaders, market strategy, market research, product, finance, marketing, sales, IT/systems, compliance/regulatory, training, operations and administration.


Drive program-level project management for work streams of Health Care Reform
implementation, KPIF portfolio management, and KPIF National 3-Year Strategic Plan,
including
a) create, monitor and report on status of project workplans and performance metrics/dashboards
b) facilitate operational feasibility assessments, including detailed research of questions and issues; and development of proposed solutions
c) coordinate and facilitate meetings, and associated documentation including presentation material, meeting agendas, action items and issues logs
f) provide assistance in development of business cases

Develop and regularly update program-wide product management processes and tools, including
a) Product Guardrails that define requirements and decision boundaries for regions on product portfolios
b) Analytics ('Databooks') required for product and price planning
c) Product lifecycle management process frameworks
d) Product plan documentation and templates
e) Performance metrics, dashboards, and reports

In collaboration with Program Office and Regions Outside California (ROC) business line and product partners, evaluate external market data and analyze product portfolio performance to make recommendations for regions' annual and longer-term product portfolio changes to achieve the correct product mix to meet membership and margin goals.

Accountable for membership and financial performance of KPIF products against expectations in the National and Regional product plans or business cases, for remediation of all key issues/problems necessary to move a product initiative from critical status (red) to on-track (green).

Serve as subject matter expert for specific Product Management Program policies, processes, and projects/initiatives; and routinely present proposals and recommendations to cross-functional leadership.

Drive creation of integrated work planning efforts with all regions and program office staff that results in greater speed and efficiency in ROC product development and implementation cycle times.


Qualifications:

Basic Qualifications:
Minimum: 2-5 years related experience.
Working knowledge of policies, practices and systems.
Frequent use and general knowledge of industry practices, techniques, and standards.
General application of concepts and principles.
Full use and general application of standard principles, theories, concepts, and techniques.
Working knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry practices and systems.
Frequent use and general knowledge of insurance industry practices, techniques, and standards.
2-5 years of experience of key customers and/or healthcare industry Product/Market needs analysis with a focus in a specified market segment.
2-5 years of Health Insurance, Health Plan Administration, Healthcare, Benefit Administration, or Benefit Policy Experience a plus
4-year degree in related field or equivalent experience.

]]> Tue, 03 Apr 2012 16:00:00 GMT 2320858-Oakland-Sales-and-Marketing
Essential Functions:
- Provides creative direction & tracks progress against objectives to ensure that project solutions are appropriate for the targeted audience, meet project specific criteria, reflect brand standards & are consistent w/ strategic marketing & member retention goals
- Develops communications project plans of a strategic or complex nature, which identify key issues, problems, approaches, performance metrics & resources required, & designs processes to address these problems
- Establishes effective professional business relationships w/ clients either alone or in cooperation w/ a Consultant
- Instructs & educates clients on all aspects of project. Accountable for the development
- of project documentation for executives & other key clients to facilitate sharing of project outcomes & best practices
- Assists Consultants in developing Marketing Communications plans that support strategic marketing efforts. In support of the Consultant, may meet w/ clients to analyze short & long-term business requirements
- Assists in the development of training & mentoring new Project Managers & Project Coordinators
- Cultivates & reinforces appropriate group values, norms, & behaviors. Provides guidance to team on performance & productivity issues
- Establishes team membership & negotiates time commitments & resource allocation
- Designs research plans for data gathering & analysis, & leads the assessment of the collected data & development of action plans
- Plans & facilitates meetings, making formal presentations to various audiences that establish the procedures regarding the implementation of project outcome
- Provides leadership to communication project teams in support of high-impact, multifaceted marketing & member retention programs
- Projects are typically divisional, regional & (in some cases) multiregional in scope; they are also strategic & complex, requiring in-depth evaluation of key issues
- Project outcomes must serve to effectively differentiate Kaiser Permanente's market position to a broad array of targeted member, prospective member and/or purchaser audiences
- Project results must meet strategic objectives as well as demonstrate appropriate & consistent application of Kaiser Permanente brand identity standards
- Drawing on extensive experience & skills, may lead multidisciplinary, interdepartmental teams on high-visibility, complex member, marketing & new media projects designed to increase recognition of Kaiser Permanente as a leader in quality health care
- Plays a pivotal role in identifying key issues, formulating project direction, facilitating problem-solving & bringing projects to closure
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Minimum five (5)+ years of experience in writing and editing, leading marketing communications projects for diverse market segments, audiences & industries (consumer and business-to-business), and developing and implementing strategic and tactical communications plans
- Bachelor's degree or equivalent experience in communications, marketing, advertising or design required or other related field
- Fluent in Spanish, reading, speaking, and writing
Experience in project management, attention to details, provide creative direction and tracks progress against objectives
Establish effective professional business relationships with clients either alone, or in cooperation with a Consultant
Critical Thinking skills preferred, will seek supervisor or manager to provide guidance for difficult issues
Ability to works independently, and be a good team player
Demonstrated ability to conduct and interpret quantitative and qualitative analysis
Knowledge of health care industry dynamics and trends
Ability to produce reports by using basic computer programs, like word, excel, and powerpoint]]> Tue, 03 Apr 2012 16:00:00 GMT 2320819-San-Francisco-Sales-and-Marketing Marcom PM III
Burbank, CA

Responsible for providing leadership to a team committed to achieving specified goals of a project. Provides high quality and cost effective project management, client service, and technical expertise for a broad array of issues. This is the third job in a three level Project Manager Ladder. At the third level, a Project Manager III may lead a marketing communications team that impacts a multiple functional areas or service areas. It is responsible for working on problems of complex scope where analysis of data requires evaluation of identifiable factors. Position will exercise judgment within defined procedures and practices to determine appropriate action.

Essential Functions:
Lead development and execution of marketing communications to deliver on brand strategy and business line sales and marketing goals and objectives.
Provide marketing communications expertise to clients and other cross-functional groups.
Develops communication plans and creative briefs that identify background, key issues, approaches, performance metrics and resources required.
Designs processes to address identified problems.
Establishes team membership and negotiates time commitments and resource allocation.
Facilitates team meetings.
Acts as liaison, problem solver, and facilitator.
Provides guidance to team on performance and productivity issues.
Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices.
Plans and facilitates meetings.
Makes formal presentations to various senior level audiences.
Assesses project impact on the workforce.
May include developing training programs for different levels of audiences.
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.

Qualifications:

Basic Qualifications:
Bachelors degree or equivalent in Business Administration, Health Care Administration, Operations Research, Public Health Administration, or other related field.
5+ years of experience in specified technical area;
2+ years of project lead and/or staff supervision experience;
project management experience in health care preferred.
Ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
Good project management and consulting skills.
Excellent verbal and written communication skills. Experienced writer preferred.
Knowledge of project management, marketing communications practices, fulfillment and distribution systems, processes and data.
Knowledge of marketing campaigns, sales principles, health care industry.
Ability to juggle multiple priorities, develop project timelines, and have clear and consistent communication.]]> Mon, 02 Apr 2012 16:00:00 GMT 2316664-Los-Angeles-Sales-and-Marketing Senior Data Analyst
Burbank, CA

The Data Analytic Consultant provides support in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data. These positions function both as a consultant and as a high-level data analyst. The position works with clients to develop the right set of questions/hypotheses, using the appropriate tools/skills to derive the best information to address customer needs.

Essential Functions:
- Provides direction for assigned components of project work
- Coordinates, team/project activities & schedules
- With some feedback and mentoring, able to develop proposals for clients, project, structure, approach, & work plan
- Given scope of work, minimal feedback/rework is necessary
- Evaluates effectiveness of actions/programs implemented
- Researches key business issues, directs the collecting and analyzing of quantitative and qualitative data
- Proactively records workflows, deliverables, and standing operating procedures for projects
- Developing specified QA procedures to ensure accuracy of project data, results and written reports & presentation materials
- Responsibilities impact the achievement of department objectives
- Results usually contribute to the completion of projects and department objectives
- Typical errors would cause moderate delays, inefficiencies and/or expenses
- Typically involves interpreting and carrying out general guidelines
- Requires judgment to develop alternatives
- Provides information to others to be used in the decision-making process
- Requires limited to moderate decision making
- Able to make business judgments within scope of projects
- Determine efficient and effective approaches to data collection and validation
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Develops solutions to a variety of problems of moderate scope and complexity using judgment within defined practices and procedures
- Assesses information to identify the best solution from existing alternatives
- Exchanges and interprets non-routine information and/or collaboration of work
- Open to suggestions and input from team members
- Actively participates and provides meaningful contributions
- Works with clients/sponsors to clarify goals & priorities
- Works effectively in groups
- Follows established directions
- Works under general supervision
- Exercises some discretion within defined boundaries
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues
- Functions independently in some areas
- Provides periodic informal work guidance/direction to and training of team members with less experience
- Has no formal supervisory responsibility
- Participates in the coaching/mentoring of new hires and other departmental activities
-Working knowledge of membership, rates, financial, economic and competitive data
-Frequent use and general knowledge of market strategy practices, techniques and standards. General application of concepts and principles. Full use and application of standard principles, theories, concepts and techniques.

Qualifications:

Basic Qualifications:
- Four (4) year degree in related field OR equivalent experience
- Minimum: Bachelor's and two (2) - five (5) years of work experience
- Preferred: Bachelor's and two (2) or more years OR master's
- Working knowledge of policies, practices and systems
- Frequent use and general knowledge of industry practices, techniques, and standards
- General application of concepts and principles
- Full use and application of standard principles, theories, concepts, and techniques
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred
- Education concentrations in Industrial Engineering, Economics, Statistics, Math or Finance/Business is preferred.
- Advanced user in MS Excel, Access and other databases. Must know how to manipulate databases such as MS Excel and Access as well as manipulating reports and generating reports. SAS programming or knowledge of programming languages preferred.]]> Mon, 02 Apr 2012 16:00:00 GMT 2316636-Los-Angeles-Sales-and-Marketing
The XML developer is less an application developer and more a content and composition developer. The Content Authoring Group will manage the content composition driven tasks, and also be responsible for excellent customer service and attention to detail. The Content Authoring Lead will provide leadership and direction to the Content Authoring Group.

ESSENTIAL FUNCTIONS:
- Project and task management experience.
- Experience managing small to medium sized teams.
- Experience with XML/XHTML and Dynamic XML development.
- Contributing significant technical input, including technical solutions for authoring and authoring enhancements.


Qualifications:

MinimumQualifications
- Bachelor'sDegree or four yearsadditional work experience.
- Minimum of 8 years experience working in working with development or authoring groupsand withproject oriented technical support.
- Experience in management of a team within a large organization.
- Broad understanding of technology and systems integration.
- Excellent communication skills, attention to detail and the ability to consistently follow through.
- Must have strong customer service track record with attention to detail
- Team oriented yet able to work autonomously
Preferred Qualifications:
- Master's Degree and five (5) years of experience
- Familiarity with current concepts, practices and trends in XML and content authoring.
- Experience with system integration and n-tier application operations
- Previous document composition system experience.
- Regularly contributes to the development of new concepts, techniques, and standards
- Frequently contributes to the development of new theories and methods
- Knowledge of healthcare industry preferred
]]> Mon, 02 Apr 2012 16:00:00 GMT 2115147-Los-Angeles-Sales-and-Marketing
Essential Functions:
- Provides Strategic Leadership
- Leads the small, mid, and large Account Management team to execute established strategy
- Leads a planning process in collaboration with Hospital and Medical Group leadership
- Positions the organization by building external relationships with key customers and channels
- Collaborates on the development of account-specific strategies on key accounts, with the strategic accounts business line leadership and account managers
- Use business line expertise and market intelligence to provide input to small, mid, and large business line strategy
- Provides direction and holds staff accountable for book of business membership and margin targets
- Identifies resources needed for the account management team to achieve organizational performance goals
- Conducts activities that enable staff to successfully manage change
- Leads a Business Line planning process with the locally based Business Line staff
- Develops and leverages partnership with Medical Group and the delivery system
- Leads the ongoing effort to educate, inform and influence Medical Group and operations leadership about the marketplace and what Kaiser Permanente must do to be successful
- Leads a market planning process, engaging and collaborating with Medical Group and regional leadership
- Builds confidence of regional leadership in the direction, competence and performance of the Account Management organization
- Coordinates the interactions of all Account Management staff in the region with regional leadership
- Orchestrates the involvement of Medical Group and operations leadership with key purchasers and brokers
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff

Qualifications:

Basic Qualifications:
- Ten years of sales management and broker business development experience in the health care industry
- Three years ofmanagement experience
- Bachelor's degree
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within 90 days of hire)
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation, influence, coaching, and problem solving skills; consultative selling skills

Preferred Qualifications:
- Fifteen years of sales management and broker business development experience in the health care industry
- Master's degree or evidence of ongoing educational development]]> Wed, 21 Mar 2012 16:00:00 GMT 2288428-Honolulu-Sales-and-Marketing
Essential Functions:
- Provides leadership and direction to the front line sales team who are accountable for achieving regional sales and margin results
- Develops and implements sales strategies to ensure regional membership targets and margin objectives are achieved through multiple channels
- Establishes and maintains productive business relationships to ensure sales productivity in the small, mid, and large group market segments
- Represents Kaiser Permanente in regional broker associations and community functions
- Organizes and aligns regional sales resources based on broker opportunity and potential
- Develops sales strategy to favorably position small, mid, and large group product and pricing strategies
- Evaluates the sales process to ensure growth targets are met
- Provides analysis and develops metrics and processes to measure productivity and performance of sales teams, regional broker channel, products and pricing strategies
- Develops and implements sales policy and common sales processes to improve efficiency and performance
- Initiates, develops and implements a set of cross-functional team projects to improve sales performance with Pricing, Products, CSC and other key departments
- Contributes to development of incentive plans that motivate sales teams to achieve regional membership and margin targets
- Contributes to the development of broker reward programs to motivate regional broker channel sales productivity
- Develops business practices to ensure the seamless hand-off new group sales
- Develops and implements corrective action plan if sales performance from regional broker channel is falling behind targets
- Presents regional sales strategies and results to Executive Regional Leadership
- Establish a coaching and staff development culture and accountability
- Align management to sales executive ratios to optimize coaching opportunities
- Build on the use of competency based hiring practices and implement new sales executive training program
- Develop sales skills of staff positions
- Develop performance assessment tools to measure the performance and collaboration of each member on the sales team
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff

Qualifications:

Basic Qualifications:
- Eight years of sales management and broker business development experience in the health care industry
- Three years of management experience
- Bachelor's degree.
- Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within 90 days of hire)
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation, influence, coaching and problem solving skills and consultative selling skills

Preferred Qualifications:
- Master's degree or evidence of ongoing educational development]]> Tue, 20 Mar 2012 16:00:00 GMT 2281376-Honolulu-Sales-and-Marketing
Essential Functions:
- Oversee the installation process for new Small, Mid-Large, Strategic/ National Accounts, including Self-funded and Fully-insured Accounts.
- Coordinate tasks and maintain installation time lines and calendars across multiple functional areas and multiple regions, working with department Managers, Directors and National Installation Consultants.
- Ensure functional departments, including external vendors, understand and comply with established Service Level Agreements (SLA), processing and turn-around-times (TAT).
- Create installation time lines, plans, calendars, checklists and Implementation Guide and communicate to the customer.
- Coordinate, schedule and conduct client facing Installation meeting with the customer.
- Track all installation activities using Sales Connect, Active Strategy and other reportable databases, and monitor those activities to identify potential risks or known issues. Use database to report on group-specific activities or summary statistics.
- Resolve issues during the installation and renewal processes, working directly with functional departments and the National IC to ensure installations compliance with standard processes guidelines.
- Conduct end to end quality assurance output validations, including auditing Employee Applications, Benefit Summaries, benefit set-up, ID cards
- Monitor the reconciliation of application, enrollment and fulfillment processes such as ID cards, Member Handbooks, EOC and Provider Directories. Resolve or escalate inconsistencies identified.
- Identify functional or cross-functional processing inefficiencies and make recommendations for improvements.
- Coordinate Installation meetings and conference calls with internal and external Business Partners, including Sales Account Management, Eligibility Vendors, Brokers and/or Employer Groups.
- Facilitate seamless hand-off to Sales Account Management staff, supported by group-specific reporting metrics, issue review and installation processing summary.
- Assess organizational issues and recommend project approaches to address issues and achieve outcomes.
- Effectively organize own work schedule.
- Demonstrate proven track record of managing multiple complex projects simultaneously.
- Independently deliver timely and quality services and deliverables that meet client expectations.

Qualifications:

Basic Qualifications:
- Associate Degree in Business Administration, Health Care Administration or a related field or a minimum of4 years of healthcare insurance equivalent experience.
- A minimum of 1 year of experience in case installation/implementation and 2 years within the health insurance administration or health insurance sales industry.
Preferred Qualifications:
- Bachelors Degree in Business Administration, Health Care Administration, Communication or related field.
- A minimum of 3 years ofexperience in case installation/implementation within the health insurance industry, project/program management experience, with successive levels of accountability and results.
]]> Tue, 20 Mar 2012 16:00:00 GMT 1648151-Atlanta-Sales-and-Marketing Essential Functions:
- Direct development of the strategy, approach and executive reporting for the CCS Steering Committee which is comprised of key high level executives.
- Direct program scope, schedule, and resources. Accountable for program issue and risk management processes. Administer budget allocation, funding release management and financial controls. Negotiate interdependencies between CCS program initiatives.
- Direct joint business/IT project teams accountable for telephony, smart desktop and standardized process development and implementation across 20+ health plan contact centers encompassing over 1,200 agents. These centers provide customer service for over 8 million members, as well as prospective members, and providers through phone and web related to member services, patient billing services, and pharmacy refill.
- Direct joint business/clinical/IT project teams accountable for telephony, clinical desktop, and common clinical nurse protocol development and implementation across 20+ appointment and advice contact centers encompassing over 3,000 agents and 2,000 nurses. These centers support both members and the physicians in each regional Permanente Medical Group.
- Manage vendor relationships in collaboration with KPIT across program managed service and application development work efforts.
- Negotiate across KP Enterprise Mega-Programs to coordinate strategies, approaches, scope integration and timelines.
- Manage regional stakeholder commitment to the program across eight health plan and eight medical groups.
- Accountable with labor relations for collaborating across the Office of Labor Management Partnership and 31 local unions to ensure program proceeds according to partnership principles.
- Direct a comprehensive communications strategy across the enterprise.
- Ensure a positive working environment for program staff is established through consistent policies and procedures, management and staff development, reward and recognition programs, and a focus on accountability.


Qualifications:

Basic Qualifications:
- Bachelor's degree required.
- Typically a minimum of 15 years of program experience with progressive degrees of accountability. A minimum of 5 years of experience implementing programs in both clinical and administrative health plan environments.
- Demonstrated program management expertise
- Demonstrated strong knowledge of contact center technology options and operational implication and trade-offs of each. Including but not limited to intelligent desktop and workflow engines, telephony infrastructure managed service packages, ancillary call center operational applications,
- Demonstrated depth of health care delivery system knowledge
- Strong emotional intelligence and influence capabilities
- Demonstrated expertise in navigating internal KP funding bodies and governance groups
]]> Mon, 19 Mar 2012 16:00:00 GMT 2277306-California-Sales-and-Marketing Enrollment Specialist
Novato, CA

The Enrollment Specialist is accountable for creating sales opportunities through targeted enrollment activities to increase membership & build support for Kaiser Permanente.
Essential Functions:
- Establishes & maintains purchaser relationships to optimize potential for growth
- Engages local/ branch account contacts & union contacts to ensure understanding of & commitment to KP
- Understands purchaser opinions about KP & identifies key KP personnel who can enhance the business relationship
- Identifies community & business leaders who influence key accounts & purchasers
- Understands purchaser's business & business challenges
- Identifies purchaser needs & develops appropriate solutions
- Follows up on purchaser issues & concerns in a timely & accurate manner
- Continuously engages local personnel at key influence levels & proactively communicates advantages of KP & link to purchaser business needs
- Plans & conducts purchaser meetings & presentations
- Understands overall account strategy & implements a local communication plan that supports it
- Identifies & acts on enrollment opportunities & works w/ account managers & group contacts to determine group specific open enrollment needs
- Develops & executes strategies for open enrollment & tracks & monitors open enrollment activity
- Completes post-open enrollment analysis, lessons learned, & report analysis to account managers
- Initiates opportunities outside of open enrollment to engage w/ members & potential members to ensure understanding of & commitment to KP
- Engages contacts to identify opportunities for KP visibility w/ employees
- Develops & presents proposals to account manager & contacts
- Develops plan for acting on opportunities, executes strategies, & evaluates success
- Identifies & works new hire enrollment strategies in targeted accounts & high new hire potential accounts
- Analyzes open enrollment opportunities & proposes options to maximize KP's visibility
- Establishes & maintains internal communication links to ensure timely & accurate internal & external customer reporting
- Communicates purchaser issues regarding book-of-business to account manager
- Understands when purchaser issues pose an urgent threat & notifies account manager
- Utilizes tracking systems to identify, analyze, & report purchaser trends to internal stakeholders to improve systems & processes
- Shares improvement ideas that emerge through engagement w/ purchasers

Qualifications:

Basic Qualifications:
- 2-4 yrs of experience in sales & marketing required, preferably in health care
- Bachelor's degree or equivalent experience required
- Life license required or ability to obtain one within 120 days of hire date
- Knowledge of KP organization, values, KP pricing & products, & KP business systems
- Customer service & face-to-face presentation skills required
- Required competencies: business ethics, decision-making, initiative, interpersonal communication, results driven, consultative selling skills, presentation skills, teamwork, change adaptability, influence & marketplace acumen]]> Sun, 18 Mar 2012 16:00:00 GMT 2274162-North-Bay-Sales-and-Marketing Essential Functions:
- Implement new and changed products and benefits. Administer and maintain existing products and benefits in partnership with Product Development & HealthWorks staff, other MSBD staff, health plan and care delivery system partners, external vendors and Program Office staff. Use subject matter expertise, project management skills and systems knowledge to assure that new and changed products, benefits and programs are implemented & maintained in a timely and accurate manner
- Administer vendor relationships for health plan and ancillary products and HealthWorks programs. Act as a liaison between KP and the vendor for issues such as vendor performance reporting, contract maintenance, customer inquiries and system problem-solving. Assure that KP systems are properly administering vendor contract. Communicate vendor performance issues to KP leadership
- Research, analyze and make recommendations about proposed product and benefit changes. Consider clinical, pricing, regulatory, market research, operational issues and other necessary information. Assure alignment between existing plan or benefit design, administration and implementation of recommended changes. Understand and assist in implementation of state or other regulatory mandated benefits changes
- Develop and maintain training materials and department website resources. Conduct in-services and trainings to internal customers as needed on KP products and programs
- Provide subject matter expertise to internal and external customers related to product development, maintenance issues and problem-solving opportunities


Qualifications:

Basic Qualifications:
- Three years of health plan product and benefits management, administration or related experience
- Three years of project management experience
- Three years of experience in word processing, spreadsheet, and database PC applications
- bachelor's degree in business administration, healthcare administration or related field or equivalent related experience
- Demonstrated strong oral and written communication skills

Preferred Qualifications:
- Managed care experience
- Sales & marketing experience
- Group process facilitation experience
- Project Management Professional (PMP) Certification
- Training and presentation skills
- Working knowledge of state and federal regulations
- Knowledge of worksite wellness and health promotion programs
]]> Sun, 18 Mar 2012 16:00:00 GMT 2274110-Honolulu-Sales-and-Marketing
Essential Functions:
- In partnership with leadership, leads development of customer-focused new product design, performance and policies. Understands key market trends. Anticipates and identifies changes needed to keep product offering competitive. Ensures new product designs are implemented consistently in the market
- Initiates and leads product performance efforts to improve competitiveness of product to enrolled employer groups and prospective groups. Analyzes market research on target groups. Develops feasible services to meet group needs
- Facilitates process and product improvements supporting product strategies and organizational goals including development of marketing materials, rates, regulatory review processes, and other processes necessary to manage products on an ongoing basis
- Consults with Product Specialist and Benefit Administration on all new benefit plan and rider designs to assure alignment with existing benefit plans and regulatory issues
- Builds strong cross-functional relationships. Facilitates cross-functional teams and work streams. Ensures smooth implementation of new products. Ensures all stakeholders are engaged in process. Develops consensus with health plan, clinic operations and medical group on new products or additional services. Ensures all new products can be administered consistently and accurately prior to offering
- Delivers development and implementation of new products within established timelines and for managing project budgets
- Coordinates product launch activities with internal implementation and administration activities conducted by Health Plan administration
- Monitors financial and operating performance of products to identify issues and recommend changes needed. Coordinates with Product Specialist on benefit plan design issues/changes if appropriate
- Understands and communicates all aspects of new product positioning strategy, processes and policies. Develops training, support and outreach tools for stakeholders
- Develops ongoing product management process that includes reporting financial, utilization and service, and feedback mechanisms to key stakeholders and leadership to correct, stabilize and grow membership
- Builds and maintains equitable business relations with vendor/partner. Negotiates vendor/partner financial and/or or performance agreements and contracts (e.g., KPIC)
- Collaborates with outside organizations, consultants and employer groups to develop proposals for new products and services or joint ventures; Collaborates with Program Office and inter-regional work groups on implementation of program-wide product offerings
- Serves on inter-regional committees related to product development. Acts as consultant to other regions on product development activities. Maintains current knowledge of related program developments in other regions
- Maintains current knowledge of developments and trends in health plan and workforce health. Reads, studies, and analyzes relevant material. Participates in relevant discussions, meetings or conferences

Qualifications:

Basic Qualifications:
- Four years of health care administration, operations or related experience
- Supervisory/lead or project management experience
- master's degree in business, marketing, strategy, healthcare administration, or related field, or equivalent related experience
- Demonstrated knowledge of healthcare industry, workforce health, marketing and sales concepts and processes, and product development process
- Demonstrated knowledge of and skill in adaptability, conflict resolution, creativity/innovation, decision making, group presentations, group process facilitation, influence, interpersonal relations, oral communication, problem solving, project management, public relations, quality management, results orientation, systems thinking, teamwork, and written communication
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications]]> Sun, 18 Mar 2012 16:00:00 GMT 2274101-Honolulu-Sales-and-Marketing Kaiser Permanente
Pleasanton, CA

TheWeb Search Business Analyst/Product Owner works to enhance, extend and transform the capabilities of the kp.org enterprise search function by contributing to a wide variety of projects that differ in size, scope, and complexity. This work involves implementing the business search architecture, governing, and when necessary, creating and implementing the search metadata strategy, and defining capabilities to align with the KP digital strategy and search best practices. The Product Owner works closely with technical and business resources to produce robust enterprise search capabilities for use by KP members and the Internet public.

MAJOR RESPONSIBILITIES

Scrum product owner for site and feature search, works in partnership with KP IT to clarify and develop the defined capabilities. Works closely with Creative Services and assists with driving design patterns for search. The search capabilities must support the new technical framework for the Web site along with emerging enterprise-wide business needs.
Translates search business requirements into actionable User Stories, manages the backlog, and works closely with both business stakeholders and IT partners to ensure the product goals and priorities are met and, where possible, components are extensible.
Responsible for managing the enterprise search planning and development activities, driving projects to a successful conclusion, and assisting with the releases and production support for the defined solutions.
Collaborates with other search team members, the content management team, product management, Creative Services, and business stakeholders to define and enhance search capabilities.
Contributes to the development of the search strategy and roadmap.
May have supervisory responsibilities for a small team.


Qualifications:

MINIMUM REQUIREMENTS

Work Experience
- 6-8 years experience with enterprise search system implementation, product and platform enhancement, and support. Experience with other search engines, especially Vivisimo/Velocity, is large plus.
- 4 - 6 years of key customer contact within enterprise search management and search architecture. B2C web experience is a big plus.
- 2-4 years of key customer contact within content management and content architecture.
- 2-4 years of product and project management experience and key customer contact within search.
- 2-4 years experience working with enterprise content taxonomies, controlled vocabularies and/or taxonomy management tools.
- 2-4 years experience with managing projects, good attention to detail.
- 2-3 years of supervisory experience.
- Experience defining an enterprise search architecture and business rules for structured metadata, spelling corrections and synonyms for internal or external search engines.
- Practical experience in implementing personalization models via search and managing content in multiple languages.
- Experience with Autonomy Interwoven products (e.g., TeamSite, MetaTagger, OpenDeploy, SitePublisher, MediaBin, etc.) a plus.
- Experience integrating a Web Content Management system with IBM Websphere Portal a plus.
Preferred Qualifications
- Comfortable with Agile/Scrum methodologies
- Experience working with individuals with widely varying levels of technical and business knowledge.
- Can negotiate effectively and professionally when project stakeholders have conflicting or competing priorities; adapts easily to different audiences.
- Able to manage both indirectly (management by influence and educating others) and directly (clear decisions when asked) within a large organization that is consensus driven.
- Knowledge of the health care and/or health insurance industry.
- Strong understanding and experience navigating IT processes, org charts, and accountabilities.
- Masters Degree preferred
Functional/Technical Knowledge & Skills
- Deep knowledge of search principles, work trends, competition, technical limitations in order to design products and relationships between suites of related products appropriately.
- Thorough knowledge of web search and user taxonomy policies, practices and systems.
- Some working knowledge of database concepts and SQL is desired.
- Understanding and broad application of principles, theories, concepts, practices, and standards in content management and metadata, and knowledge of content information architecture.
- Detailed knowledge of web development processes to be able to frame/phase the work so that it can be implemented and rolled out effectively, meeting expectations, deadlines, and budget.
]]> Thu, 15 Mar 2012 16:00:00 GMT 2270832-San-Francisco-Sales-and-Marketing
Essential Functions:
- Responsible for the administration of 1.2 million KP members (33,500 different purchaser groups).
- Responsible for the collection of $6 billion dollars in annual revenue.
- Directly supports key Membership Administration functions for 5 Regional partners.
- Indirectly has influence on member perception (customer satisfaction); membership growth and retention; and revenue (write offs and retroactivity).
- Leads staff of 210 union and non-union employees within the Colorado Region area.
- Identifies, plans for and develops strategies, services and activities to support current and future internal and external customer needs in an efficient, high quality, cost effective manner. Develops or reviews recommendations of others that support these requirements, prioritizes initiatives and assigns resources to those projects that are selected for implementation. Provides project oversight as required.
- Maintains a focus on customer service by providing policy and procedural direction to CSC managers and staff; establishes and communicates customer service and performance standards, measures and goals that reflect industry best practices and best serve the needs of customers; develops systems to monitor performance and takes corrective action when necessary.
- Drives the planning, budgeting, and goal setting processes that establish performance targets. Identifies opportunities for improving customer service and/or reducing costs; initiates actions to realize those opportunities.
- Ensures accounts receivable management systems are in place to optimize business operations, including adequate financial controls of all accounts receivables and uncollectible reserves.
- Participates in preparing the long-range technology plan, evaluating and recommending new technologies to improve efficiency, cost effectiveness, customer service and/or the quality of the work environment at the CSC.
- Participates in the selection, evaluation and feedback processes for key personnel. Takes disciplinary action and terminates employees when necessary.
- Ensures that the performance management/staff development programs are executed throughout the CSC on a timely basis.
- Establishes and maintains effective communications and cooperation with other internal departments to ensure alignment on customer service and other strategic issues.
- Represents the CSC in meetings, negotiations and/or task force participation with internal and external customers, other KP functions, vendors and regulatory agencies.
- Supports labor relations' staff in handling workforce issues and labor negotiations.

Qualifications:

Basic Qualifications:
- Master's degree in a Health care relevant field or equivalent required.
- A minimum of 7 years of leadership and management experience with concentration in quality assurance, utilization management and resource stewardship in a highly complex, dynamic health care environment.
- Knowledge of health care delivery systems, Medicare, Medicaid and other governing regulations, as well as risk management in a health care environment.
- Knowledge of health care quality requirements as well as industrial quality management theories and practice.
- Knowledge of utilization management and resource stewardship in a complex health delivery system.
- Knowledge of service value chain and history of ability of improving service delivery
- Knowledge of quantitative analysis, written and verbal communication; medical practice, business management and leadership.
- Previous supervisory experience, excellent planning and evaluation experience and the ability to manage multiple priorities.
- Excellent communication and group facilitation skills.
- Recent experience in new developments and theories dealing with outcomes management and quality improvement methodology.
- Ability to effectively work with people at all levels of the organization.
- Proven ability to make quality based strategic business decisions.
- Must share the values of Kaiser Permanente and its Executive Leadership Team.
- Ability to build effective partnerships and influence other leaders.
- Ability to consistently demonstrate integrity, prudence, high energy, initiative, and self-confidence.
- Familiarity with governmental programs in the health care field, which will affect the operations of the business.
- Dedication to diversity.

Preferred Qualifications:
- Accounts Receivable or Collections Management experience preferred.]]> Wed, 14 Mar 2012 16:00:00 GMT 2262413-Denver-Sales-and-Marketing Kaiser Permanente
Pleasanton, CA

Kaiser Permanente is looking for a Product Manager II in Pleasanton, CA. This position is key to meeting our goals of delivering high-value self-service functionality to our customers and business partners. This position will be responsible for writing and prioritizing user stories, managing a backlog in Rally, coordinating and clarifying the nature of the work with the Agile team building transactional capabilities.

Essential Functions:
- Build a deep understanding of health plan and financial tools on kp.org, to ensure that all capabilities work toward making these functions simpler and easier to use.
- Create Product development roadmaps and project plans to ensure that a given product plan will produce desired results for the targeted market segment and organizational operational goals.
- Manage development through our product development lifecycle (PDL) using Agile Scrum methodology including eliciting and defining product requirements based on member and organizational needs, gaining a technical understanding of the solution's architecture in order to be effective in working with developers and ensuring operational issues are handled in a timely basis.
- Work closely with the product manager and stakeholders to understand the functionality and write clear and specific user stories.
- Manage the backlog in Rally and work with the Agile development team to prioritize, right size, and clarify the stories to ensure that the maximum amount of functionality is delivered in the most timely fashion.
- Provide ongoing product support and maintenance with national and regional stakeholders, editorial and design staff, legal and regulatory entities and KP customer service support (Web and Call Centers).

This position requires creativity, innovation and in-depth analysis to identify, recommend, communicate and develop solutions to a diverse range of complex situations. It also requires understanding of both product management and Agile/Scrum environments.
Kaiser Permanente is a highly collaborative work environment. Success in this position requires the ability to build consensus across a range of business partners and strengthen already high performing teams.

Qualifications:

Basic Qualifications:
- Five years minimum health plan administration and / or business to consumer marketing experience
- Bachelor's degree (or equivalent industry experience)
- Microsoft office experience (powerpoint, excel, word)
- IBM Lotus Notes experience preferred
- Four years general product management experience strongly preferred
- Strong business analysis skills required
- Two-four years experience working within an Agile/Scrum environment strongly preferred
]]> Tue, 13 Mar 2012 16:00:00 GMT 2262445-San-Francisco-Sales-and-Marketing
Kaiser Permanente is seeking an intern for our 2012 Internship program to join the California Marketing Strategy and Analysis team.

Department Functions:
Market Strategy & Analysis - California provides analytical, project management and strategic consulting services to Northern and Southern California. More specifically, the department:
- Prepares the short-range and operating budget membership forecasts and analyzes membership trends.
- Coordinates the rate-setting process, working with the Financial Planning, Competitive Assessment and Actuarial Services.
- Analyzes rate position data for all lines of business (Large Group, Small Group, Individual, and Medicare).
- Provides strategy consulting to each of the California Health Plan Strategy Groups.
- Leads in-depth assessments of specific Local Markets and provides consulting to build local strategies.

Projects and or Responsibilities:

Under the direct supervision of one of our internal Consultants, the Intern will work on market assessment and strategy development for one of Kaiser's service areas. Activities may include:
- Membership, product and financial analysis: data gathering, presentation and analysis of results
- Market & competitor research
- Data analysis for new member forecasting
- Developing data reports for Health Care Reform membership growth
- Project management and tracking.
Alternate Projects:
- Our department has several potential projects that can be described by the description above, ranging from local market strategy to health care reform planning to membership forecasting.
- Multiple projects that could use support from an intern are ongoing at any one time.

Skills the intern will have learned/developed upon completion of internship:
- Understanding health plans as businesses.
- Understanding of Kaiser Permanente's business and organization.
- Data analysis.
- Marketing strategy development.
- Market and competitive assessment.
- Project management.


Qualifications:

BASIC REQUIREMENTS:
- College students pursuing a Bachelor's Degree with a 3.0 GPA or above and having completed their Junior year.
- Academic students seeking professional training within a business corporate environment.
- Analytical, relationship building, and interpersonal skills are essential.
- Demonstrates ability to conduct and interpret quantitative and qualitative analysis.
- Working knowledge of Excel, Word, PowerPoint;
- Leadership potential.
]]> Thu, 08 Mar 2012 14:00:00 GMT 2232665-Oakland-Sales-and-Marketing Kaiser Permanente
Pasadena, CA or Pleasanton, CA

The Interaction Design & User Research family is responsible for assessing end-user needs with respect to KP's web presence, & based on those needs, combined with business goals, recommending interaction designs to be used on KP.org & throughout the greater KP web presence, & setting the direction for the overall User Experience for visitors to the KP web presence. Members of the Interaction Design & Architecture team must understand both the business & the technical aspects of the Web. They need to understand business stakeholders' perspectives & the end-user's needs. Being able to bridge both the business & technical areas of KP, & to fully understand the different languages used & processes employed, is critical to the success of this team. This team evangelizes the user perspective in the design & development activities for KP's entire Web presence. Through a combination of influence & standards, they define the online user experience that will produce optimal results. The Interaction Design & Architecture team performs user research in one-on-one sessions, or w/ groups, as appropriate, either in-person or remotely and/or asynchronously. They use the information gathered during this research to design online interactions. The ability to collect, analyze, & interpret user research is a critical component of this job family, as is the ability to translate user & stakeholder needs into an effective user interface.

Essential Functions:
Creative, user-focused, Director of User Experience to work within the Digital Creative Services team.
You will lead, manage and mentor a UX team, partner with functions across the enterprise, and become an integral part of a highly collaborative and talented creative group in a leading healthcare organization, focused on delivering a differentiated and meaningful experience to our customers and members in the digital space. --Working collaboratively with product owners, developers, designers, and executives, the UX team designs usable, beautiful features and interfaces and promotes best UX practices throughout the organization. Closely aligned with Marketing, Creative and Development teams, the UX team turns data-driven insights into interactive solutions, with a focus on enhancing the user experience including shopping for and selecting health plans, changing lifestyle behaviors, and interacting with a large healthcare organization.
--The successful candidate will demonstrate a deep understanding of user-centered design methodology, have exceptional communication and project management skills, and have the drive and determination necessary to see complex projects through to delivery. You will champion simple and elegant solutions that meet the needs of members, customers and prospects, and optimize for positive health and business outcomes. You will mentor, inspire, and support the group and ensure quality and innovation in the group's output. You'll be a creative and communicative leader, promoting collaborative design, research, and discovery sessions. You will be accountable for the end-to-end integrated user experience. --
Manage a team of Interaction Designers and researchers who will develop the user experience architecture and serve as the expert on key design projects across the company's applications. Scoping, forecasting, tracking, and delegating across simultaneous projects. Help define design standards, patterns and components to be used by Product Management and Development. Lead user research agenda and execution with Product Management. Work in partnership with Content, Design, Product Management, and Development.

- Ensures that KP's Web presence meets its strategic objectives by providing a user-centered experience, based on industry & emerging best practices
- Oversee all UX efforts related to KP's Web presence, & inform strategic business decisions about WebConnect & other enterprise-wide initiatives. This involves synthesizing large amounts of data & information into understandable & operationally relevant summaries & communicating with KP senior leadership about recommendations & implications
- Serve as a program-wide consultant & content expert on kp.org UX research & strategic direction, providing guidance & support to internal & external customers, & national & regional customers for planning of strategic importance
- Set the direction for UX activities, standards, & guidelines
- Provide management & resource scheduling guidance for the team
- Negotiates budgets for the team
- Provide interpretation & integration support of interaction designs & guidelines between WebConnect & other organizations involved in the KP web presence
- Consult on the application of patterns & designs to web presences features & architectures
- Responsibilities impact the achievement of integrated functional & company objectives
- Influences the development of the functional & company objectives
- Erroneous decisions or recommendations would normally result in failure to achieve functional & company objectives & negatively affects expenditures & resources
- Involves a high degree of interpretation & analysis of obscure or inconclusive data
- Requires a high level of judgment & risk taking to make appropriate decisions for diverse, sophisticated, & undefined issues
- Requires significantly complex decision-making
- Develops solutions to problems of unusual complexity, which require a high degree of ingenuity & innovation, & which may have significant political implications & may require a high level of sensitivity, using independent judgment to accomplish objectives


Qualifications:

Basic Qualifications:
Ten (10) plus years of related experience
Five (5) plus years of management experience
8+ years of significant track record in defining and delivering great online user experiences.
Solid understanding of Web Graphics and Web Design, HTML, CSS, JavaScript, Ajax interaction potential, and mobile and social UX principles and standards.
Experience with Wireframing and Prototyping tools.
Experience managing teams of UX and UI designers.
Excellent command of: user experience methods, design principles, problem-framing skills.
Proven track record in inspiring others to get behind a vision/
Excellent verbal and written communication skills.
Leadership presence - active listening skills; the ability to win the respect of others; assertive; willingness to take direction and feedback; negotiation and influencing skills,
The ability to identify, hire, develop, retain the most talented people while inspiring them to high performance.
A methodical and pragmatic problem-solver who inspires confidence and trust with internal customers and staff; strong collaborator
Degree in Human Factors, HCI, Visual Arts or related area
Master's degree in a related field, preferably with an experimental and/or UI design related bend (e.g., social sciences)
Working knowledge of web design and coding
Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems
Develops advanced concepts, techniques, and standards
Applies advanced principles, theories, and concepts
Contributes to the development of innovative principles and ideas
Deep knowledge of online design principles, trends, competition, technical limitation in order to design products and relationships between suites of related products appropriately
A detailed knowledge of the web development process

Preferred Qualifications:
A strong understanding of KP processes, organization, and accountabilities.
Viewed as functional expert in field within KP


]]> Tue, 06 Mar 2012 14:00:00 GMT 2232666-Los-Angeles-Sales-and-Marketing Essential Functions:
Manage the research and communication of escalated provider disputes on claims payments and member complaints on claims denials or incorrect cost share responsibilities
Manage the update and coordination of SF claims business processes, policies, workflows, and training materials based on production modifications, including communication and approval facilitation
Evaluate existing and new National Benefits Policy and perform gap analysis relative to TPA default policy and procedures and Plan Sponsor coverage cards
Facilitate region-to-TPA and TPA-to-region communication on production error corrections, including TPA performance guarantee monitoring
Monitor TPA production claims reports to identify trends and data points supporting production issue resolution
Support resolution of production issues on claims submission, claims adjudication, member / provider communication (EOB, EOP, letters), payments, and accumulation, both in terms of post-go-live support and TPA communication management
Support national accountability for all provider-based work streams solutions and policies (KP As Provider, Provider Admin, and Claims) within the SFAS production support model
Support ongoing national and regional requests for TPA claims adjudication, member / provider communication (EOB, EOP, letters), payments, and accumulation process enhancements or system modifications
Support resolution of provider disputes that involve claims possibly not being paid per the contract or reimbursement fee schedule by bringing together regional Provider Relations/Contracting, regional Revenue Cycle, and TPA to ascertain the facts, make a determination and take corrective action in a timely manner.
Support and monitor on-going claims audit activity by internal, as well as external auditors.
Support on-going management structure and governance process for the claims administration and associated functions
Serve as the primary owner of SF claims data analysis and communication management, including periodic reporting to KP Regions, KPIC Leadership, and National SF Program Sponsors
Monitor daily and monthly TPA claims activity reports, including identification, analysis, and communication of data trends
Perform daily data extraction, calculation and analysis of claims administration data, including claims received, claims paid, claims denied, claims pended, claims aging, claims turnaround time
Perform and publish monthly and ad hoc data analysis associated with claims denial communication process, including categorization of denial reasons and mapping to provider remittance data
Perform root cause assessment on claims denial and corrective action recommendations to the Regions
Conduct data integration and ongoing maintenance / enhancement of multiple claims production data sources into a single database in support of the claims data management process

Qualifications:

Basic Qualifications:
Bachelor's degree in Business Administration or related field, or 4 years of related experience in lieu of degree
5-8 years experience in product operations
5-8 years customer/vendor management
5-8 years health insurance, health plan administration, healthcare benefit administration or benefit policy experience
Strong customer service orientation for both internal and external customers
Full knowledge of industry practices related to Self Funding Claims Administration
Listens actively and demonstrates sensitivity to customer encouraging them to discuss concerns, interests, needs and difficult issues. Proficient in the use of MS Office Suite and PC]]> Tue, 06 Mar 2012 14:00:00 GMT 2232595-Los-Angeles-Sales-and-Marketing Essential Functions:
- Develops & implements strategies to achieve membership targets including strategic sales plans for new groups
- Leads & directs the staff including recruiting, training, coaching & performance management
- Works w/ other key members of the Marketing, Sales & Business Development Team to develop new products, pricing strategies, sales & marketing plans & promotional programs in order to achieve short & long term membership targets
- Represents & promotes a sales perspective to leadership, including the timely reporting of strategic account plans, sales results, sales trends, competitor intelligence & other information essential for KP to effectively respond to the requirements of the market place in Colorado
- Works w/ HR to develop & administer an effective sales incentive plan to attract & retain a high performance sales staff; manages the sales budget to ensure cost-effective operations
- Accountable for all sales practices to be in compliance w/ all State & Federal laws regulating the sales of health insurance
- Maintain current information & knowledge of all applicable Kaiser Policies, local, state & federal laws & regulations, & accreditation standards
- Supervises assigned staff. This includes interviewing, selecting, training, motivating, evaluating, counseling, disciplining & terminating in compliance w/ EEO/AA goals & personnel polices of the organization
- Build external relationship w/ key customers/channel to understand their perspectives & influence their buying decisions
- Link across functional departments to meet customer needs
- Effectively consult & continuously engage purchasers, insurers & distribution channels to demonstrate value & build commitment to KP
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors


Qualifications:

Basic Qualifications:
- A minimum of 5 years of sales management experience in the health insurance or HMO industry is required
- A minimum of 7 years of sales experience in the same areas required
- Bachelor's degree in Marketing or a related field, Equivalent experience maybe be considered
- Comprehensive knowledge of the health insurance industry, insurance contracts, benefits, policies & procedures
- Excellent interpersonal verbal & written communication skills including negotiation & conflict resolution
- Thorough knowledge of sales techniques; proven analytical & problems solving skills: & Colorado insurance licenses
Preferred Qualifications:
- MBA Preferred
Salary Range: $55.23 - $70.46 Hourly + Incentives]]> Sun, 04 Mar 2012 14:00:00 GMT 2222142-Denver-Sales-and-Marketing
Drive day-to-day management of several projects/work streams responsible for implementing consistent, standardized Dental product portfolio management, benefit design and pricing decision-making processes in all regions. This may include sourcing data, building consistent performance measures and establishing service and margin targets.

Leverage KP purchasing power through consolidated vendor management to lower cost of contract administration and to obtain terms for increased service and/or decreased overall cost.

Manage Dental products in both California regions (and potentially elsewhere). This includes collaborating with PMG partners to maintain a health plan benefit portfolio that can be administered by clinical and administrative staff to provide high levels of member service while maintaining product margins. Accountable for membership and financial performance of Dental products against expectations in the California (and potentially other regional) product plans or business cases, for remediation of all key issues/problems necessary to move a product initiative from critical status (red) to on-track (green).

Collaborate with program office, KPIC and regional partners to capture and analyze market data, including competitor and customer trends, and product performance data and metrics to help regions develop annual and multi-year product plans; establish metrics, tracking and reporting on performance of product plans.

Lead cross-functional and cross-regional teams in a matrixed-managed environment, of diverse regional and national functions and disciplines, such as business line leaders, market strategy, market research, product, finance, marketing, sales, IT/systems, compliance/regulatory, training, operations and administration.


In collaboration with Program Office, KPIC and regional business line and product partners, evaluate external market data and analyze product portfolio performance to make recommendations for regions' annual and longer-term product portfolio changes to achieve the correct product mix to meet membership and margin goals. Develop and regularly update program-wide product management processes and tools, including
a) Product Guardrails that define requirements and decision boundaries for regions on product portfolios
b) Analytics ('Databooks') required for product and price planning
c) Product lifecycle management process frameworks
d) Product plan documentation and templates
e) Performance metrics, dashboards, and reports

Qualifications:

Basic Qualifications:
- Bachelor's degree in Business Administration, Public Health or related field or equivalent experience.
- 2-5 years of experience of key customers and/or healthcare industry.
- Product/Market needs analysis with a focus in a specified market segment.
- Frequent use and/or application of basic product and project management principles, theories, and concepts.
- Working knowledge of industry practices and standards, with some knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry practices and systems.

Preferred Qualifications:
- Master's degree in Business Administration (MBA), or Master's degree in Public Health (MPH).
- 2 - 5 years of experience in Health Insurance, Health Plan Administration, Healthcare, or Benefit Administration preferred.
- Product Management Program level experience.
]]> Sun, 04 Mar 2012 14:00:00 GMT 2222102-Oakland-Sales-and-Marketing Oakland, CA

This position supports membership forecasting and analysis within the CA Market Strategy & Analysis Department

Essential Functions:
- Collect and organize membership, rates, economic and competitive data from mainframe files, data warehouse reports, vendor extracts, departmental spreadsheets and databases, and Internet/intranet sites for easy use by internal business and analytical clients.
- Create and maintain membership and rates databases as a tool for delivering data to internal clients.
- Perform membership and rates analysis, work with team to explain data assumptions, identify key trends, outliers, etc.
- Use membership, pricing, economic or financial data to investigate identified business issue and to address hypotheses.
- Create more complex analytical views of membership, rates and market strategy issues, identifying major assumptions and gaps.
- Develop preliminary conclusions- 'tell the story' by drawing insights from the analysis.



Qualifications:

Basic Qualifications:
- Four (4) year degree in related field OR equivalent experience
- Minimum: Bachelor's and two (2) - five (5) years of work experience
- Preferred: Bachelor's and two (2) or more years OR master's
- Working knowledge of policies, practices and systems
- Frequent use and general knowledge of industry practices, techniques, and standards
- General application of concepts and principles
- Full use and application of standard principles, theories, concepts, and techniques
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred]]> Thu, 01 Mar 2012 14:00:00 GMT 2216790-Oakland-Sales-and-Marketing Senior Executive Account Manager,Oakland, California
We are seeking a qualified Senior Executive Account Manager in ourOakland, Californiaoffice to retain and grow our National Line of Business. This role is responsible for building and influencing relationships with key decision makers and stakeholders at the senior-executive and/or C-level on the customer team. Overseeing all aspects of the customer/consultant relationships, Senior Executive Account Managers also develop and execute account and book-of-business strategies to meet or exceed customer and market expectations, and achieve membership, revenue and margin targets. In addition, Senior Executive Account Managers educate our customers on thought leadership health care topics and issues, and partner with them to develop innovative solutions to solve their business objectives. Senior Executive Account Managers consistently demonstrate KP value to key customer/consultant decision-makers, challenge their thinking, and seek opportunities to competitively position KP by understanding our customers' business issues and the competitive environment, aligning our solutions with their business needs, and advising our customers throughout the business cycle. Internally, Senior Executive Account Managers lead the KP National account team and collaborate with internal stakeholders, physician market leaders, and subject-matter experts across multiple KP Regions and functions to effectively position our offerings and deliver a consistent experience for our National customers/consultants.

Essential Functions:

- Retain and grow existing accounts in assigned book of business, generally consisting of highly complex, large national and global customers typically in the Fortune 100
- Identify membership growth, retention and expansion opportunities through understanding our customers' business objectives, their industries, and the dynamics of the health care market
- Demonstrate KP value proposition to customers/consultants by aligning our capabilities to address their needs
- Collaborate with National Account Management leadership and internal stakeholders to develop and execute strategic account plans to build successful partnerships with our customers and consultants and position KP for sustainable growth
- Strategically consult with customers/consultants on all components of their health benefits and employee wellness strategies
- Build and maintain consultant/channel partnerships to increase business potential
- In alignment with strategic account plans, oversee the development and execution of member engagement plans to achieve growth targets in all regions
- Model effective leadership behaviors to guide our account teams and ensure a consistent and positive customer experience across all KP Regions
- Convene and facilitate discussions with KP executives to drive agreements on strategic issues and policies related to specific accounts


Qualifications:

Basic Qualifications:
- 6-10 years experience required in sales, account management, business development, and/or managing business to business relationships
- Bachelor's degree in marketing, finance, business administration or 4 years equivalent work experience required
- Appropriate state insurance license required or ability to obtain one within 120 days of hire date
- Requires business travel

Preferred Qualifications:
- MBA, MHA, or MPH preferred
- Health insurance or benefits consulting industry preferred, but not required
]]> Mon, 27 Feb 2012 14:00:00 GMT 2206999-Oakland-Sales-and-Marketing
Essential Functions:

Major responsibilities include 'mapping' the unions and labor leaders and other stakeholders associated with particular accounts; building relationships with labor leaders of targeted prospects; and working closely with national and regional teams on account plans and opportunities for repositioning.

- Partner with regional MSBD VPs and L&T teams to drive sales and account management growth of L&T accounts.
- Engage with L&T leaders and key stakeholders to promote KP products to L&T and Commercial accounts.
- Collaborate and advance a number of key initiatives aligned with the L&T strategic plan and in support of our organizational capabilities supporting the L&T line of business.
- Serve as content expert and service provider to regions and National Accounts on L&T Sales & Account Management.


Qualifications:

Basic Qualifications:

Bachelors Degree in Business/Health Care Administration or related discipline
7 - 10 years of progressive experience working with the L&T line of business in either a Sales & Account Management or Consulting role
5+ years of leading teams towards business growth objectives
Excellent interpersonal, communication (written and oral), and collaboration skills
Exceptional strategic and innovative thinking, and analytical skills
Ability to develop and execute project plans, bringing projects/initiatives to completion
Ability to influence and lead
Must be able to work independently as well as in a team setting

Preferred Qualifications:
Labor & Trust experience preferred
10+ years of progressive experience working with the L&T line of business in either a Sales & Account Management or Consulting role
Masters in Business Administration preferred.]]> Sun, 26 Feb 2012 14:00:00 GMT 2203273-Oakland-Sales-and-Marketing Essential Functions:
- As part of NSOP, will guide the development of Regional Learning plans that link to Regional Business Plans and provide the critical input for the Emprise Learning Plan endorsed by the HPI Advisory Board (annually).
- Will guide the development on an enterprise-wide Learning Plan to be endorsed by the functional SVP-CA Health Plan, SVP for Sales and Account Management and Regional marketing, Sales and Business Development (MSBD) VPs.
- Responsible for building and maintaining an evolving role and competency based SAM/UW curriculum designed to meet KP strategic membership and margin goals.
- Develop and implement an enterprise-wide SAM Management Coaching Program in collaboration with other Regional and Program strategies and programs.
- Maintain, enhance and deliver program-based curriculum for various SAM/UM market facing roles through Health Plan Institute (HPI) and in tight partnership with the NSOP Director of Enterprise Knowledge Management that supports: 1) Positioning he value of KP through our various value proposition tools; 2) Selling KP insurance products to achieve membership and margin growth, and an excellent customer experience for health plan functions.
- Lead delivery of effective training to customers in a cost-effective, efficient and systematic way. Provide sales management coaching support aligned expectations.
- Ensure close collaboration with @HPI as primary distribution modality for curriculum and online training.
- Participates in the National Sales Operations Directors Forum to develop and implement successful practices and other shared services that improve SAM effectiveness and te cost of sale.
- Ensure the development and annual refresh of regional and national learning teams developed to increase sales effectiveness according to organizational strategies.
- Direct management of administrative/utility teams of 40-50 individuals from entry to director level positions including contractors. Includes formal authority to hire, fire, train/develop, evaluate and promote.
- Provides coaching mentoring and performance modeling for all Utility staff across the National Sales Operations and Performance department.
- Promotes standards of performance and professional development opportunities across enterprise.


Qualifications:

Basic Qualifications:
- Bachelor's degree is required.
- Minimum of 10 years of successful sales and account management experience including direct experience in sales and account management of health benefits to major corporations and benefits consultants.
- Alternatively, significant experience (Minimum of 10) years managing a sales and/or account management training organization at a large corporation.
- Direct and channel sales training program experience considered.
- Current knowledge of industry metrics, benchmarks, and tools for learning and development and business performance management specific to sales and account management organizations.
- Successful experience as a leader, developer and manager of a high performing team including direct management of administrative/utility teams of individuals and contractors from entry to director level positions. Includes formal authority to hire, fire, train/develop, evaluate and promote.
- A detailed understanding of the entire sales and account management cycle including: prospect generation, pricing, underwriting, product development, advertising, promotion, distribution strategy, sales and account management.
- Significant experience in business process redesign and implementation of multi-regional, multi-functional systems solutions.
- Experience in a complex (e.g., multi-regional) organization that utilizes multi-regional shared services to provide business critical functions.
- An understanding of the factors that allow for effective use of shared services in a multi-unit organization. Demonstrated skills in influence and change management campaigns at the executive level in large organizations.
- A strong desire to compete and win as part of a team.
- An optimistic, inspirational and energetic leader with strong leadership and human resource management skills.
- The ability to develop and lead individuals and teams through periods of substantial challenges and change.
- Excellent interpersonal skills; able to develop relationships and influence people across functional areas and different levels of the organization, internally as well as externally.
- Superior analytical skills; demonstrated problem solving capability.
- Extensive understanding of the business issues faced by major corporations particularly as they relate to health benefit strategies.
Preferred Qualifications:
- Master's degree in business administration, public health, education or equivalent degree is preferred.
- A mix of both SAM training leadership and sales leadership with a minimum total of 10+ years in management preferred.
]]> Thu, 23 Feb 2012 14:00:00 GMT 2198044-Oakland-Sales-and-Marketing Burbank, CA

This position requires expertise in managing strategic and complex projects, including functioning as project lead on high profile projects, formulating project direction, and development of communications project plans. Responsible for providing marketing communications expertise to clients and other cross-functional groups, as well as facilitate meetings with a variety of audiences including executives. Must be able to provide value to the broader business needs, along with being detail-oriented in order to achieve specified goals. Ability to handle multiple priorities and communicate clearly and consistently required. Excellent verbal and written skills required. Samples of written documents will be requested.

Must have experience working in a high energy environment and be comfortable working with a wide variety of business partners. Strong communications, project management, on-line and print implementation skills required. Insurance health care experience and agency experience preferred. Knowledge of sales principles, fulfillment and distribution systems, and health care industry required. Competitive research and analysis is a plus.

Essential Functions:
- Provides creative direction & tracks progress against objectives to ensure that project solutions are appropriate for the targeted audience, meet project specific criteria, reflect brand standards & are consistent w/ strategic marketing & member retention goals
- Develops communications project plans of a strategic or complex nature, which identify key issues, problems, approaches, performance metrics & resources required, & designs processes to address these problems
- Establishes effective professional business relationships w/ clients either alone or in cooperation w/ a Consultant
- Instructs & educates clients on all aspects of project. Accountable for the development
- of project documentation for executives & other key clients to facilitate sharing of project outcomes & best practices
- Assists Consultants in developing Marketing Communications plans that support strategic marketing efforts. In support of the Consultant, may meet w/ clients to analyze short & long-term business requirements
- Assists in the development of training & mentoring new Project Managers & Project Coordinators
- Cultivates & reinforces appropriate group values, norms, & behaviors. Provides guidance to team on performance & productivity issues
- Establishes team membership & negotiates time commitments & resource allocation
- Designs research plans for data gathering & analysis, & leads the assessment of the collected data & development of action plans
- Plans & facilitates meetings, making formal presentations to various audiences that establish the procedures regarding the implementation of project outcome
- Provides leadership to communication project teams in support of high-impact, multifaceted marketing & member retention programs
- Projects are typically divisional, regional & (in some cases) multiregional in scope; they are also strategic & complex, requiring in-depth evaluation of key issues
- Project outcomes must serve to effectively differentiate Kaiser Permanente's market position to a broad array of targeted member, prospective member and/or purchaser audiences
- Project results must meet strategic objectives as well as demonstrate appropriate & consistent application of Kaiser Permanente brand identity standards
- Drawing on extensive experience & skills, may lead multidisciplinary, interdepartmental teams on high-visibility, complex member, marketing & new media projects designed to increase recognition of Kaiser Permanente as a leader in quality health care
- Plays a pivotal role in identifying key issues, formulating project direction, facilitating problem-solving & bringing projects to closure
- Assume other duties as assigned

Qualifications:

Basic Qualifications:
- Minimum five years of experience in writing and editing, leading marketing communications projects for diverse market segments, audiences & industries (consumer and business-to-business), and developing and implementing strategic and tactical communications plans
- Communications project management experience in health care preferred
- Bachelor's degree or equivalent experience in communications, marketing, advertising or design required or other related field
- Creative and independent problem-solving skills
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses
- Thorough familiarity with computer-based publications design and reproduction processes
- Superior verbal, written and interpersonal skills
- Portfolio of work samples must demonstrate mastery of complex, high-impact projects
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives
- Effective leadership, communications project management, and consulting skills
- Demonstrated ability to analyze key project issues and recommend appropriate communications solutions
- Demonstrated success in leading strategic project teams with multiple stakeholders
- Knowledge of health care industry dynamics and trends
- Must be able to work in a Labor/Management Partnership environment

Preferred Qualification:
- Master's degree in above subjects]]> Tue, 17 Jan 2012 14:00:00 GMT 2102889-Los-Angeles-Sales-and-Marketing It Works closely with team members to deliver successful concepts for projects and then execute them in a quality, timely and cost-effective manner. Works with other
Creative and IT team members to improve product quality & efficiency. The following are other key job responsibilities:
- Engages with team resources aligned to business priorities as needed by design teams.
- Ensures the proper application of the Kaiser Permanente Style Guides, Brand Standards, interaction designs and design patterns across the enterprises' properties.
- Develops breakthrough designs to solve for components or redefine overall Best Practices.
- Delivers all projects in accordance with project timelines and overall initiative strategy.
- Supports projects with high-quality designs and speed-to-market, error-free execution.
- Mentors individual team members to constantly strive for excellence in the work they do.
- Ensures the customer/client/end user perspective is at forefront of all creative and interaction design decisions and initiatives.
- Surfaces and resolves conflict with minimal noise.
- Balances data, logic and intuition in decision making (e.g. balance creative and technical considerations in solutions for the Web space

- Deals effectively with concrete, tangible issues as well as abstract, conceptual matters.
- Generates pragmatic, sensible and simple solutions to complex problems.
- Moves quickly to eliminate roadblocks.
- Medium job complexity.

This position is also responsible for providing print production leadership to a team committed to achieving specified goals of a project. Provides high quality and cost effective project management, analytic support services and technical expertise for a broad array of issues and projects related to print production, online/e-customize and fulfillment of marketing collateral. Must know database system processes. At the entry level, a PM may lead projects that impact a single functional area or several regions. He/she is responsible for working on problems of moderate scope where analysis of data requires evaluation of identifiable factors. Position will exercise judgment within defined procedures and practices to determine appropriate action. Ability to author business requirements documents with system detail and timelines. Customer service skills are essential. Several key responsibilities are outlined below:
Provide technical leadership to all print production projects for MarComm and Direct Response.
Develop print production project schedules that identify schedule, budget, milestones, key issues and resources required.
Coordinate with fulfillment team members to ensure timely go lives for all jobs.
Help monitor inventory and provide trending analysis as needed to fulfillment project manager.
Monitor vendor SLAs & pricing.
Grow vendor pool selection focusing on technology and cost efficiencies.
Generate cost estimates and ensure invoices are generated in a timely manner.
Oversee budget reporting for all printing including monthly forecasting and year-end closing.
Design processes to address identified print production problems/challenges.
Provide guidance to team on performance and productivity issues.
Actively participate and/or lead in analyzing data and developing recommendations and action plans for cost savings initiatives.


Qualifications:

Basic Qualifications:
- Minimum: Bachelor's and two (2)+ years of work experience
- Preferred: Bachelor's and two (2) or more years OR master's
- Four (4) year degree in related field OR equivalent experience
- Working knowledge of policies, practices and systems
- Frequent use and general knowledge of industry practices, techniques, and standards
- General application of concepts and principles
- Full use and application of standard principles, theories, concepts, and techniques
- Knowledge of healthcare industry preferred
- Familiarity with Kaiser Permanente healthcare system preferred]]> Mon, 09 Jan 2012 14:00:00 GMT 2080763-Los-Angeles-Sales-and-Marketing
Essential Functions:
-Implementation, development, administration, and maintenance of sales commission operations.
-Calculations of sales incentive award payments based on plan and policy provisions.
-Plan financial analysis, communication, education, interpretation, and reconciliation.
-Management of staff up to 10 people for competencies and motivation.
-Coaching, counseling, disciplining, advising, training, etc. of staff.
-Assisting with the development and implementation of goals, objectives and performance of staff.
-Review and auditing of staff's work to maintain high quality of work
-Accountability for departmental timeliness and accuracy levels.
-Accountable for departmental service level goals and performance guarantees.
-Develop, modify, and execute incentive plan documents and policy documents for customer business lines.
-Budget responsibility including participation in development of budget and forecasting/managing budget on a day to day basis.
-Leading and engaging in incentive internal controls/ auditing functions.
-Executing compensation strategies established for California regions, National Accounts and other functional units.
-Partnering with customer business line management for design, communication, education, and implementation of the incentive plans and policies for their business lines.
-Working with business line leadership on specific issues regarding incentive compensation.
-Participation in the development of departmental goals and linkage to KP Goals and strategy.
-Other duties as assigned.


Qualifications:

Basic Qualifications:
-Bachelor's degree in Business, Mathematics, Finance, Management, analytical field or related field, or equivalent experience.
-5 or more years experience in a project management/analytical role.
-2 or more years of management experience.
-Knowledge of compensation practices, incentive models, state and federal laws pertaining to incentive, internal audit principles, and Human Resource guidelines.
-Ability to motivate staff and teams to reach personal, team, and departmental goals.
-Demonstrated competencies in interpersonal and problem solving skills, particularly in averting legal claims, understanding and resolving employee issues, and creating internal equity in rewards.
Demonstrated track record in managing cross-functional teams with participants at all levels of the organization.
- Must be able to work in a Labor Management Partnership environment.
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, to customers, contracted providers, and vendors.

Preferred Qualifications:
-Masters Degree.
-Significant exposure to Health Plan and KP processes.
-Specific knowledge of insurance products and sales processes and how these influence incentive plan designs.
-Some knowledge of dynamics and trends in the healthcare industry.]]> Sun, 08 Jan 2012 14:00:00 GMT 1767922-Los-Angeles-Sales-and-Marketing
Provides full range of course technical writing and editing services for the Health Plan Institute's product training. This position requires strong organizational skills, a practiced eye for identifying cohesion and coherence problems in materials, and the ability to comprehensively and expeditiously apply technical writing and editing principles to ensure consistency across and within product training.

Essential Functions:
- Writes all product training and informational materials - Writes for organization, technical accuracy, style, uses corporate Editorial Style Guide and instructional Style Guide, critically writes materials for effective presentation of ideas, scope, completeness, tone, and effectiveness in meeting the needs of the intended audience and localization
- Edits and maintains product training and informational materials - thoroughly understands the levels of edit and is able to perform substantive edits to large documents, edits for graphical clarity, exercises good judgment on assessing the level of edit a project requires at every stage in the process, critically reviews materials for effective presentation of ideas, scope, completeness, tone, and effectiveness in meeting the needs of the intended audience and localization.
- Collaborate with others-Build partnerships and relationships among the participants in the training development project, including communicating with subject matter experts and Manager to create and edit course content, and receive sign-off and approval processes for each step of the writing and editing/maintenance process.
- Works with Manager to identify writing and editing objectives for courses.
- Interface successfully with all stakeholders and team members to ensure successful outcomes
- Stay current with trends in: writing and editing research; new materials, methods and techniques.

Qualifications:

Basic Qualifications:
- BA/BS in English, Technical Communications, or related field.
- Demonstrated 3 years experience with writing and editing instructional and knowledge management-related content.
- Experience writing and editing print and web-based instructional materials, using multimedia authoring and development tools where appropriate, especially DreamWeaver, Articulate and Saba.
- Effective verbal, written, interpersonal and organizational skills to interact with all levels of internal and external customers.
- Presentation and group speaking skills highly desirable.
- Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes.
- Proven ability to handle multiple tasks and projects simultaneously.
- Advanced computer (most recent versions of all MS Office products and MS Project) and Internet skills as well as experience with online collaboration and project management tools.
- Ability to travel up to25%.

Preferred Qualifications:
- Demonstrated 5 years experience with writing and editing instructional and knowledge management-related content.
- Three years health care writing experience.
- Knowledge of KP's regional businesses.
- Experience working in multiple locations.
- Experience working on a virtual team.]]> Wed, 04 Jan 2012 14:00:00 GMT 2071200-Oakland-Sales-and-Marketing Kaiser Permanente, Burbank, CA
Summary:
Lead the Southern California Accounts Team in the implementation of the Strategic Accounts strategy to achieve membership and margin targets for the segment. Coach and develop the Staff.Develop and lead an engagement strategy with key internal partners - Underwriting, Work Force Health, Customer Analytics and Marketing.Lead the strategy development and execution of key customer engagement.Develop consumer marketing and member retention strategies and consistent application of best practices across all books of business (reaching out to targeted consumer segments, new member outreach, LMP leveraging).

Essential Functions:
Provides Strategic Leadership
- Leads the Southern California existing account management team to develop and execute Strategic Accounts Group Strategy.
- Collaborates with regional health plan/hospitals and medical groups.
- Positions the organization by building external relationships with key customers and channels.
- Collaborates on the development of account-specific strategies on all accounts with the business line leaders and executive account managers.
- Use business line expertise and market intelligence to provide input to the strategic accounts business line strategy.
- Provide direction and hold staff accountable for book of business membership and margin targets.
- Implement sales strategies to ensure achievement of membership and margin goals.
- Identify resources needed for the staff to achieve organizational performance goals.
- Conduct activities that enable staff to successfully manage change.
Coach and Develop Staff
- Lead, coach and develop the highest level of professional account management staff in order to achieve membership and margin targets and create channel partnerships.
- Continually improve performance and translate key initiatives into action.
- Create evolving standards for highest levels of existing sales staff, from which other business lines model performance.
- Provide field sales coaching to account management staff.
- Complete needs assessment to identify appropriate coaching focus for teams.
- Coach front line staff on sales and account management calls.
- Collaborate with HPI and Leaders to develop coaching plan.
- Lead training and development activities on key performance goals.
- Develop and lead process of continual development, assessment and feedback so that staff are engaged in transparent improvement activities with shared goals and expectations.
- Evaluate account management performance, business practices, sales efforts to ensure targets are met.
- Implement sales policies and common sales processes to improve efficiency and performance.
- Provide input to performance appraisals based on coaching interactions with staff.
- Develop expertise in sales coaching.
- Create and model sales coaching culture.
- Build and lead cross-functional teams that accelerate learning and skill development.
- Develop and lead coaching activities associated with key initiatives in order to ensure effective implementation.
- Provide regular feedback to SALT, HPI on performance development needs and accomplishments.
- Collaborate with HPI to develop and implement certification process to validate proficiency in critical skills and knowledge.

Qualifications:

Basic Qualifications:
-Bachelor's degree in business, marketing or related field, or equivalent years of related professional experience in lieu of degree.
- Life license required or ability to obtain one within 120 days of hire date.
- 7 years of sales and account management and consultant business development experience in the health care industry, including at least 3 years of experience with
Strategic consultants.
- 3 years of staff management experience.
- Must possess and successfully demonstrate the required competencies of business acumen, strategic thinking, negotiation, influence, coaching, problem solving skills and consultative selling skills.

Preferred Qualifications:
- Master's degree or evidence of ongoing educational development highly preferred.]]> Mon, 02 Jan 2012 14:00:00 GMT 1884072-Los-Angeles-Sales-and-Marketing Essential Functions:
- Provide analytics to design and to enhance a variety of direct marketing campaigns and retention programs using a wide range of marketing media channels.
- Conduct research to identify and to apply cutting edge marketing theories and healthcare industry knowledge that may enhance our direct marketing effectiveness.
- Identify data sources internally and externally, extract and compile data for analysis.
- Develop and conduct statistical analysis.
- Recommend and communicate analytics to Business Line teams with actionable strategies.


Qualifications:

Basic Qualifications
- Bachelor's Degree in quantitative fields required, advanced degree desired.
- Minimum of 4 years of quantitative analysis experience analyzing large and complex data.
- Thorough knowledge of direct marketing analytics and reporting.Demonstrated experience in manipulating, studying vast amount of data and turning complex data and analytics into business strategies.
- Demonstrated experience in conducting advanced statistical analysis and model development.
- Excellent research and critical thinking capability.
- Excellent communication skills.
- Excellent Excel and PowerPoint skills.
- Excellent using statistical tools like R, SAS and Stata.

Preferred Qualifications
- Advanced degree in Economics, Marketing, or Statistics
- Minimum 5 years related experience preferred.
- Expert using SAS, Excellent using SQL and VBA
- Experience in marketing analytics or consulting experience
]]> Wed, 21 Dec 2011 14:00:00 GMT 2046473-Los-Angeles-Sales-and-Marketing Company Profile
Avivia Health from Kaiser Permanente is a wellness and condition management company. Avivia offers comprehensive services that help control health care costs and enhance productivity by improving quality.
Avivia Health builds their programs on a whole-person philosophy, focused on maintaining healthy lifestyles and preventing disease. The company deploys evidence-based practices across the continuum of care - from maintaining ideal health to management of serious illness.
Since launching in 2006, Avivia Health has grown to serve more than 1 million participants. Avivia Health builds upon Kaiser Permanente's deep care management expertise, state of the art technology knowledge and 65 years of care delivery experience. Avivia supports and builds upon Kaiser Permanente's extensive employer relationships and contributes to the organization's reputation as a leading edge health care organization.
Avivia Health serves medium to large-sized employers, community health plans, government entities, and labor and trust organizations. Services are available in all 50 states and can be customized to fit into any self-funded or fully-funded health insurance situation.
For further details visit: https://aviviahealth.com/ < https://aviviahealth.com/ >

Senior Sales Executive, East Coast Territory
Avivia Health
This position can be based in any of the following locations:
Illinois, Pennsylvania, Maryland, Delaware, DC, Virginia, Maryland, Kentucky, Tennessee, North Carolina, South Carolina, New Jersey, Connecticut, New York, Massachusetts, Rhode Island, New Hampshire, Vermont and Maine.

Summary:
This Sales Executive will be critical to the team's overall direction and leadership and must be a strategic player in the health care industry. New sales revenue development and persuasive relationship management are the primary focus for this individual. The ideal candidate must have strong analytical/critical thinking skills and the ability to learn complex, technical aspects of our offerings consistent with our Intelligently Tailored- solutions.
Essential Functions

With VP, Sales:
- Develop and execute a territory-based sales pipeline strategy plan in alignment with the current strategic sales goals for the organization. This plan will include strategies and tactics to manage all aspects of the sales cycle from lead generation, RFP response, finalist to signed services agreement. This should include strategies by customer segment (i.e. employer, health plan, and labor/trust).
- Identify the needs of prospect accounts and develop appropriate proposals
- Make presentations to all audiences involved with group prospects; including consultants, benefit committees, and executive decision makers
- Obtain and analyze key competitive data for use by management to assist in achieving desired sales results
- Employ consultative sales skills to influence decision makers
- Effectively communicate with all appropriate constituencies
- Achieve territory-based new sales revenue goals and demonstrate strong probability of achievement of those goals by progressing sales prospects through the sales pipeline.
- Build and develop employee benefit/health and welfare consulting relationships as well as the largest regional brokerages and an appropriate partnering strategy
- Create/fill pipeline with qualified prospects with revenue probability in alignment with sales revenue goals
- Maintain current sales activity information within the 'Sales Connect' (KP's licensed salesforce.com application) system.
- Seek opportunities to demonstrate the value-add of Avivia products and services for KP in the areas of new/existing account growth and enhancing the reputation of KP overall
- Build relationships with KP National sales and account management executives to maintain support of Avivia expansion opportunities with National Account clients


Qualifications:

Basic Qualifications
- 7-10 years of health care consultative sales experience
- Deep understanding of managed care principles and self-insured health benefits industry
- Prior experience in condition management and/or wellness and related health services
- Proven track record of linear career growth in a sales career by consistently exceeding sales targets
- Experience selling to large, complex, national employer groups and health plans on a direct basis and through the consultant/broker channel
- Must be able to engage people at all levels of the organization, market facing and internally.
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- Demonstrated ability to determine key business issues and develop appropriate strategic action plans.
- Strong analytical and critical thinking skills
- Experience working collaboratively with regional business units and across a highly matrixed organization
- Proven ability to manage through organizational growth and development
- The ability to adapt to changing environment with external business partners
- Demonstrated ability to use a SFA / CRM solutions package
- Bachelor's degree required
- MBA, MPH or other advanced degree preferred


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Essential Functions:
- Manages a team of workforce wellness consultants who work closely w/ Sales & Account Management personnel to deliver highly effective workforce health programs.
- Oversees the development & implementation of wellness program proposals to a broad customer base.
- Collaborates w/ Program Office to develop & implement workforce health programs in for the Mid-Atlantic customer base.
- Manages a budget for workforce health programs & collaborates w/ Sales & Account Management to develop investment spending proposals.
- Monitors & evaluates the effectiveness of workforce health programs & reports to senior management.
- Performs other related duties as assigned.




Qualifications:

Basic Qualifications:
- 10 years of experience managing corporate workplace wellness programs required.
- 7 years of supervisory/managerial experience.
- 5 years of experience in program development & implementation required.
- Bachelor's degree in health education or a related field or equivalent years of experience required.
- Demonstrated excellent written, verbal, & electronic communication skills required.
- Demonstrated problem solving & program management skills required.
- Excellent writing & editing skills required. Will need to complete writing test for employment consideration.
- Strong computing skills in Microsoft Office, including Word, PowerPoint & Excel required.
- Excellent organizational & management skills required.
- Ability to work in a Labor Management Partnership environment required.
- Polished presentation skills required, along w/ the ability to persuade & create consensus required.
- Familiarity w/ health care, organizational communications, media relations, advertising, marketing communications, & related spheres of professional communication experience required.
- Experience working w/ senior executives & high-level information required.
- Demonstrated ability to work effectively under deadline pressure.
- Demonstrated strong project & time management skills. Must track multiple deadlines & fiscal elements of assigned projects.
- Demonstrated ability to work collaboratively in a marketing department on a team w/ other professional communicators.
- Strong hands-on experience in health insurance communications, including complex insurance products such as Medicare & insurance plans for individuals & families.
- Understanding of direct mail, direct response, & customer relationship management.
- Demonstrated strong computing knowledge of database management.

Preferred Qualifications:
- MPH or MBA in health education or a related field preferred.
- Experience in the areas of data analysis & outcomes reporting in regards to health risk status w/in a population preferred.
- Wellness Program Certification (director level) preferred.
- Certified Project Management or Six Sigma certification preferred.
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