http://kpcareers.org/careers/health-care-and-hospital-operations-jobs en Essential Functions:
- Advisor and co-chair of Kaiser Permanente Bioethics committee, directs and expands the Kaiser Permanente Bioethics program
- Responds to individual and organizational cases and issues
- Conducts individual ethics case reviews and facilitate team consultations
- Analyzes and improve consultation methods and approaches
- Reviews policies and development as it relates to patient rights and Bioethics
- Assures compliance with accreditation and agency standards pertaining to clinical ethics and patient rights
- Function in Bioethics consultation and education to staff (hospital and medical center), clinical trainees/Fellows/interns, members, professional community and community at large
- Provides advice, guidance and education regarding end of life care to providers and staff
- Works with health care providers at the bedside to provide high quality and sensitive consultation to patients and their loved ones
- Reviews patient medical charts when necessary for adherence to policies of a bioethical nature
- Represents Kaiser Permanente at the Regional Committee on Bioethics and takes on projects at the Southern California Region proportionate to what other co-chairs of Kaiser Permanente have done


Qualifications:

Notes:
- Schedule / days may vary.
- Rotating weekends.



Basic Qualifications:
- Must have relevant professional Degree: Masters in Social work, nursing or other related field required.
- Doctorate in Ethics or related field, or M.D., or J.D. preferred.
- Experience with clinical ethics consultation, education, and interdisciplinary collaboration is required.
- Professional experience in organizational and research ethics is preferred.
- Knowledge of principles, concepts, and methods of health care ethics consultation and ethics program development to analyze, evaluate, and provide expert advice and consultation, as well as direction and guidance on critical and complex ethical issues (clinical, organizational and research).
- Must be able to analyze practical problems, explain and justify recommendations and collaborate as a member of a multidisciplinary team.
- Essential abilities to include strong interpersonal, verbal and written communication skills, ability to work with all disciplines in the health care team, clinical teaching experience, tolerance for ambiguity and an understanding of clinical processes and problem-solving.
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and vendors.
]]> Sun, 20 May 2012 16:00:00 GMT 652838-California-Health-care-and-Hospital-Operations Essential Functions:
- Consistently & professionally executes of all assigned acting roles.
- Leads touring staff & ensures that all administrative, technical, logistical, & or other duties assigned are carried out in a timely & efficient manner.
- Drives ETP vehicles, both vans & trucks, to & from performance venues.
- Loads & setups of all production material including sets, lights, sound equipment, costumes, & props at performance venue.
- Leads touring staff performing at ETP Special Events w/ internal & external clients.
- Leads touring staff performing & facilitating at ETP Medical Center Service Projects.
- Ensures that all administrative, technical, logistical, & or other duties assigned are carried out in a timely & efficient manner.
- Drives ETP vehicles, both vans & trucks, to & from performance venues.
- Loads & setups of all production material including sets, lights, sound equipment, costumes, & props at performance venue.


Qualifications:

Basic Qualifications:
- 4 years of acting and movement training required.
- 4 years of acting experience required, not including high school productions.
- Valid driver's license required.
- High diploma or GED required.
Preferred Qualifications:
- Bachelor’s degree in Theatre or related field highly preferred.
- Proficiency in one of the following skills - Spanish language fluency; choreography; video production; musical instrument and/or voice; directing and/or playwrighting; stage management; classroom instruction - highly preferred:
- Experience performing for youth audiences highly preferred.
- Classroom teaching experience highly preferred.
]]> Thu, 10 May 2012 16:00:00 GMT 2424199-Beltsville-Health-care-and-Hospital-Operations Essential Functions:
- Consistently & professionally executes of all assigned acting roles.
- Leads touring staff & ensures that all administrative, technical, logistical, & or other duties assigned are carried out in a timely & efficient manner.
- Drives ETP vehicles, both vans & trucks, to & from performance venues.
- Loads & setups of all production material including sets, lights, sound equipment, costumes, & props at performance venue.
- Leads touring staff performing at ETP Special Events w/ internal & external clients.
- Leads touring staff performing & facilitating at ETP Medical Center Service Projects.
- Ensures that all administrative, technical, logistical, & or other duties assigned are carried out in a timely & efficient manner.
- Drives ETP vehicles, both vans & trucks, to & from performance venues.
- Loads & setups of all production material including sets, lights, sound equipment, costumes, & props at performance venue.


Qualifications:

Basic Qualifications:
- 4 years of acting and movement training required.
- 4 years of acting experience required, not including high school productions.
- Valid driver's license required.
- High diploma or GED required.
Preferred Qualifications:
- Bachelor’s degree in Theatre or related field highly preferred.
- Proficiency in one of the following skills - Spanish language fluency; choreography; video production; musical instrument and/or voice; directing and/or playwrighting; stage management; classroom instruction - highly preferred:
- Experience performing for youth audiences highly preferred.
- Classroom teaching experience highly preferred.
]]> Thu, 10 May 2012 16:00:00 GMT 2424168-Beltsville-Health-care-and-Hospital-Operations Essential Functions:
- Under the direct management of the Area Manager or COO and performance accountability to the Regional Support Service Administrator, the Leader, Support Services: Plans, develops and implements support services that achieve area business goals and objectives.
- Identifies, implements, and evaluates best practices, including systems development and cost-effective operations standards and focuses on prevention, intervention and identification of issues and problems prior to impact on operations.
- Effectively manages budgets that are designed to maintain, remodel and secure the facility assets of the Area.
- Directs the development and implementation of standards for plant operations, maintenance, safety, and enhancement of work and member space, building, grounds and equipment.
- Collaborates with service area constituents to structure support services that promote a high degree of internal customer satisfaction and the implementation of best practices.
- Works closely with Regional and local departments to champion and implement organization-wide initiatives (e.g., Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings).
- Works with Regional Financial Services and the Area Finance Officer to ensure all Area capital assets are tracked successfully.
- Works with staff of the National Facilities Services Department to plan, design and implement plant maintenance and large scale capital projects that adhere to organizational standards, are delivered on a timely basis and meet established budgets.
- Develops and revises standards for all Support Services departments as identified by regulatory agencies.
- Coordinates local/state fire authority, OSHA, DOHS and The Joint Commission inspection visits involving facility or building concerns.
- Develops, coaches and manages a staff dedicated to providing professional expertise and a high degree of customer service.
- Participates in Area Management Teams that create and track long and short term business goals.
- Works with the Business Strategy & Finance and Materials Management departments to assure that all procurement activity adheres to organizational policies, procedures and financial standards.
- Actively collaborates with our Labor Partners to create a professionally satisfying work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement.

Qualifications:

Basic Qualifications:
- Minimum five (5) - ten (10) years of facility and support services operations (in healthcare environment preferred).
- Practical experience in facility management, construction administration and project management.
- Demonstrated experience developing operational standards, policies and practices that promote organizational efficiencies, cost effectiveness and the delivery of high quality services.
- Bachelor's degree required, preferably in engineering or related discipline with practical experience in business administration, public administration or related field.
- Master's degree preferred.
- Expert knowledge of federal and state laws and regulations especially those relating to environmental services, hazardous waste management and safety.
- Demonstrated knowledge of the application of various codes/standards managed by local, state and national regulatory agencies and The Joint Commission regulations.
- Demonstrated proficiency in the development, motivation, mobilization and leadership of effective teams that achieve results.
- Ability to develop, administer and achieve sound financial plans and budgets.
- Demonstrated understanding of environment care and its relation to hospital operations.
- Must be able to successfully collaborate with Medical Group and Labor Partners to mutually achieve operational successes in a Labor/Management Partnership environment.
- Demonstrated excellent communication skills (written, verbal, active listening).]]> Wed, 09 May 2012 16:00:00 GMT 2418100-Walnut-Creek-Health-care-and-Hospital-Operations
Essential Functions:
- Provides, articulates, & integrates a vision that aligns operational activities & strategic targets w/ organizational mission, vision & values for the Capital Hill multi-specialty Medical Office Building.
- Ensures the 24/7 services of the Multi-specialty Medical Office Building are consistently operating.
- Manages & monitors performance by facilitating problem solving & conflict resolution relating to all operational issues.
- Manages relationships w/in the MOB & across the DC/SM Medical Center & service lines to enhance team work & accountability for the effective delivery of care & service across the continuum of care. This includes, but is not limited to: ancillary services, call center, medical delivery system (hospital & sub-acute), products, provider services & quality resource management.
- Supports efforts that are in place to manage & measure clinical quality. Supports the identification, evaluation, & monitoring of all organizational quality & service performance goals. Ensures compliance w/ internal policies & w/ external regulatory, licensing, & accrediting agencies, including health information management.
- Leverages resources & manages financial & non-financial resources & information. Shares best practices, recognizes & capitalizes on size, scale, & capabilities, & continuously seeks opportunities to improve fiscal performance.
- Supports Service Line Directors' budgets & assist w/ financial performance management.
- Assures & champions continuous improvement in all operational activities.
- Support initiatives that monitor appointment access & patient flow activities & implements actions that assure coordinated care is provided by KP.
- Ensures that patient concerns & complaints are resolved in a timely & effective manner.
- Utilizes all sources of patient feedback to improve performance.
- Acts as a role model & represents KP by participating in community service organizations & events. Creates climate of civic responsibility w/in MOB.
- Promotes staff development & acts as a role model.
- Manages available information technology systems (KP HealthConnect, Payroll applications, & medical applications).
- In partnership w/ Facilities Operations Manager, ensures the maintenance of a safe & secure environment for customers & staff.


Qualifications:

Basic Qualifications:
- 7 years of nursing experience, with a minimum of 3 years in an acute care environment.
- 3 years of managerial experience in an acute care environment and nursing experience in multiple disciplines.
- Bachelor's degree required.
- RN license in appropriate jurisdiction (or qualified to apply) required.
- BLS required.

Preferred Qualifications:
- Critical Care, Emergency Room nursing experience preferred.
- Previous experience in a managed care setting preferred.
- Bachelor's in Nursing, Health Administration, or Business Administration preferred.
- Master's degree in Nursing, Health Administration, or Business Administration preferred.
- ASLS preferred.]]> Mon, 30 Apr 2012 16:00:00 GMT 2388371-Largo-Health-care-and-Hospital-Operations
Essential Functions:
- Provides, articulates, & integrates a vision that aligns operational activities & strategic targets w/ organizational mission, vision & values for the Capital Hill multi-specialty Medical Office Building.
- Ensures the 24/7 services of the Multi-specialty Medical Office Building are consistently operating.
- Manages & monitors performance by facilitating problem solving & conflict resolution relating to all operational issues.
- Manages relationships w/in the MOB & across theBaltimore AreaMedical Center & service lines to enhance team work & accountability for the effective delivery of care & service across the continuum of care. This includes, but is not limited to: ancillary services, call center, medical delivery system (hospital & sub-acute), products, provider services & quality resource management.
- Supports efforts that are in place to manage & measure clinical quality. Supports the identification, evaluation, & monitoring of all organizational quality & service performance goals. Ensures compliance w/ internal policies & w/ external regulatory, licensing, & accrediting agencies, including health information management.
- Leverages resources & manages financial & non-financial resources & information. Shares best practices, recognizes & capitalizes on size, scale, & capabilities, & continuously seeks opportunities to improve fiscal performance.
- Supports Service Line Directors' budgets & assist w/ financial performance management.
- Assures & champions continuous improvement in all operational activities.
- Support initiatives that monitor appointment access & patient flow activities & implements actions that assure coordinated care is provided by KP.
- Ensures that patient concerns & complaints are resolved in a timely & effective manner.
- Utilizes all sources of patient feedback to improve performance.
- Acts as a role model & represents KP by participating in community service organizations & events. Creates climate of civic responsibility w/in MOB.
- Promotes staff development & acts as a role model.
- Manages available information technology systems (KP HealthConnect, Payroll applications, & medical applications).
- In partnership w/ Facilities Operations Manager, ensures the maintenance of a safe & secure environment for customers & staff.


Qualifications:

Basic Qualifications:
- 7 years of nursing experience, with a minimum of 3 years in an acute care environment.
- 3 years of managerial experience in an acute care environment and nursing experience in multiple disciplines.
- Bachelor's degree required.
- RN license in appropriate jurisdiction (or qualified to apply) required.
- BLS required.


Preferred Qualifications:
- Critical Care, Emergency Room nursing experience preferred.
- Previous experience in a managed care setting preferred.
- Bachelor's in Nursing, Health Administration, or Business Administration preferred.
- Master's degree in Nursing, Health Administration, or Business Administration preferred.
- ASLS preferred.]]> Mon, 30 Apr 2012 16:00:00 GMT 2388366-Baltimore-Health-care-and-Hospital-Operations
Provides leadership for the coordination of all specialties & ancillaries in the multi-specialty Medical Office Building (MOB) 24 hours a day 7 days a week (where appropriate). The role is to support all Service Line Directors as they partner w/ Physician Chiefs to achieve market leading performance in the areas of clinical quality, member satisfaction w/ the care experience, market growth, & financial performance. Works closely w/ facilities to ensure the Multi-specialty Medical Office Building is in excellent condition & provides an environment that is welcoming, therapeutic & professional.

Essential Functions:
- Provides, articulates, & integrates a vision that aligns operational activities & strategic targets w/ organizational mission, vision & values for the Capital Hill multi-specialty Medical Office Building.
- Ensures the 24/7 services of the Multi-specialty Medical Office Building are consistently operating.
- Manages & monitors performance by facilitating problem solving & conflict resolution relating to all operational issues.
- Manages relationships w/in the MOB & across theNorthern VAMedical Center & service lines to enhance team work & accountability for the effective delivery of care & service across the continuum of care. This includes, but is not limited to: ancillary services, call center, medical delivery system (hospital & sub-acute), products, provider services & quality resource management.
- Supports efforts that are in place to manage & measure clinical quality. Supports the identification, evaluation, & monitoring of all organizational quality & service performance goals. Ensures compliance w/ internal policies & w/ external regulatory, licensing, & accrediting agencies, including health information management.
- Leverages resources & manages financial & non-financial resources & information. Shares best practices, recognizes & capitalizes on size, scale, & capabilities, & continuously seeks opportunities to improve fiscal performance.
- Supports Service Line Directors' budgets & assist w/ financial performance management.
- Assures & champions continuous improvement in all operational activities.
- Support initiatives that monitor appointment access & patient flow activities & implements actions that assure coordinated care is provided by KP.
- Ensures that patient concerns & complaints are resolved in a timely & effective manner.
- Utilizes all sources of patient feedback to improve performance.
- Acts as a role model & represents KP by participating in community service organizations & events. Creates climate of civic responsibility w/in MOB.
- Promotes staff development & acts as a role model.
- Manages available information technology systems (KP HealthConnect, Payroll applications, & medical applications).
- In partnership w/ Facilities Operations Manager, ensures the maintenance of a safe & secure environment for customers & staff.


Qualifications:

Basic Qualifications:
- 7 years of nursing experience, with a minimum of 3 years in an acute care environment.
- 3 years of managerial experience in an acute care environment and nursing experience in multiple disciplines.
- Bachelor's degree required.
- RN license in appropriate jurisdiction (or qualified to apply) required.
- BLS required.
- This position will be located at the Tyson's Corner HUB.

Preferred Qualifications:
- Critical Care, Emergency Room nursing experience preferred.
- Previous experience in a managed care setting preferred.
- Bachelor's in Nursing, Health Administration, or Business Administration preferred.
- Master's degree in Nursing, Health Administration, or Business Administration preferred.
- ASLS preferred.]]> Mon, 30 Apr 2012 16:00:00 GMT 2388361-Washington-DC-Health-care-and-Hospital-Operations Essential Functions:
- Under the direct management of the Area Manager or COO and performance accountability to the Regional Support Service Administrator, the Leader, Support Services: Plans, develops and implements support services that achieve area business goals and objectives.
- Identifies, implements, and evaluates best practices, including systems development and cost-effective operations standards and focuses on prevention, intervention and identification of issues and problems prior to impact on operations.
- Effectively manages budgets that are designed to maintain, remodel and secure the facility assets of the Area.
- Directs the development and implementation of standards for plant operations, maintenance, safety, and enhancement of work and member space, building, grounds and equipment.
- Collaborates with service area constituents to structure support services that promote a high degree of internal customer satisfaction and the implementation of best practices.
- Works closely with Regional and local departments to champion and implement organization-wide initiatives (e.g., Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings).
- Works with Regional Financial Services and the Area Finance Officer to ensure all Area capital assets are tracked successfully.
- Works with staff of the National Facilities Services Department to plan, design and implement plant maintenance and large scale capital projects that adhere to organizational standards, are delivered on a timely basis and meet established budgets.
- Develops and revises standards for all Support Services departments as identified by regulatory agencies.
- Coordinates local/state fire authority, OSHA, DOHS and The Joint Commission inspection visits involving facility or building concerns.
- Develops, coaches and manages a staff dedicated to providing professional expertise and a high degree of customer service.
- Participates in Area Management Teams that create and track long and short term business goals.
- Works with the Business Strategy & Finance and Materials Management departments to assure that all procurement activity adheres to organizational policies, procedures and financial standards.
- Actively collaborates with our Labor Partners to create a professionally satisfying work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement.

Qualifications:

Basic Qualifications:
- Minimum five (5) - ten (10) years of facility and support services operations (in healthcare environment preferred).
- Practical experience in facility management, construction administration and project management.
- Demonstrated experience developing operational standards, policies and practices that promote organizational efficiencies, cost effectiveness and the delivery of high quality services.
- Bachelor's degree required, preferably in engineering or related discipline with practical experience in business administration, public administration or related field.
- Master's degree preferred.
- Expert knowledge of federal and state laws and regulations especially those relating to environmental services, hazardous waste management and safety.
- Demonstrated knowledge of the application of various codes/standards managed by local, state and national regulatory agencies and The Joint Commission regulations.
- Demonstrated proficiency in the development, motivation, mobilization and leadership of effective teams that achieve results.
- Ability to develop, administer and achieve sound financial plans and budgets.
- Demonstrated understanding of environment care and its relation to hospital operations.
- Must be able to successfully collaborate with Medical Group and Labor Partners to mutually achieve operational successes in a Labor/Management Partnership environment.
- Demonstrated excellent communication skills (written, verbal, active listening).]]> Fri, 27 Apr 2012 16:00:00 GMT 2385624-North-Bay-Health-care-and-Hospital-Operations
Essential Functions:
- After determining goals and priorities with senior executives and key stakeholders, leads all programs for patient care experience metrics and service recovery efforts.
- Develops an annual strategic development/business plan which ensures patient-centered care and continued performance improvement related to HCAHPS metrics and overall patient satisfaction.
- Exceptional coach/counselor of leaders, managers and staff.
- Facilitates one-on-one coaching, counseling, training and mentoring for leaders/managers/staff to emphasize culture and behavior changes in order to achieve higher overall patient care experience satisfaction scores.
- Develops new training resources, curriculum and programs for staff and clinicians to successfully acquire skills towards achieving behavioral, communication and service driven goals.
- Serves as expert resource for medical center leadership and staff on all patient care experience initiatives.
- Serves as an advocate of patients, family members and employees relating especially to issues which are behavioral and communication driven.
- Provides medical center leadership with monthly analytical and trending reports to track facility performance on HCAHPS metrics and to support performance improvement recommendations.
- Responsible for HCAPHS nationally reported data.
- Must be able to work in a Labor Management Partnership.


Qualifications:

Basic Qualifications:
- Minimum ten (10) years experience in management and supervision of project teams and staff.
- Demonstrated experience in leading by influence.
- Master's degree in relevant field or equivalent experience.
- Strong interpersonal (oral and written) skills, facilitation skills, coaching and mentoring skills, and presentation skills.
- Must exemplify key leadership attributes.
- Demonstrated ability to determine key business issues and develop appropriate action plans for multidisciplinary perspectives.
- Proficiency in team building, conflict resolution, group interaction and dynamics, project management, cost effectiveness and budget management.
- Demonstrated skills in complex analytic problem solving, project management, change management and group process.
- Understanding of business process improvement and the tools and data requirements for supporting an effective business process improvement practice.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Strong process orientation, efficiency, collaboration, candor, openness and results orientation.
- User knowledge of relevant computer systems/applications.
- Ability to research, summarize and communicate to the public, both verbally and in writing
- Polished facilitation and presentation skills.
- Strong project management and implementation skills.
]]> Fri, 20 Apr 2012 16:00:00 GMT 2367837-Sacramento-Health-care-and-Hospital-Operations
Essential Functions:
- Develops, designs and implements strategies for processes within the department, such as enhancing quality or meeting compliance standards.
- Formulates the department's approach to new products or systems (i.e., claims system) which impact interactions and relationships with external providers and clients and the organization at-large, at the points where these interact with the work done by MSC.
- Provides leadership and expert consultation to other Leaders; in addition seeks their input on business needs and preferences.
- Leads multi-disciplinary teams with staff from across units within MSC.
- Coaches and develops employees according to their strengths; creates a structure that will promote self-directed work.
- Ensures that client and organizational needs are met consistently.
- Collaborates with other Leaders to provide support to MSC, regional, and KP Service Area leadership in the pursuit and attainment of organizational goals.
- Establishes effective working relationships with peers and others, both internal and external to KP.
- Fosters a client oriented work environment with emphasis on dedication to helping clients, respect for individuals, highest standards of quality, innovation, empowerment, and teamwork by developing and implementing policies and practices that reflect the vision of Kaiser Permanente.
- Designs and manages MSC related projects and initiatives, including those relating to infrastructure development, establishing processes supporting strategic contracting focus at service area level and meeting the needs of other MSC clients including those which focus on clinical care, systems, regulatory and provider relations.
- Examines trends, conducts statistical review, conducts follow-up, troubleshoots issues and develops action plans and tools for line staff to use in their duties.
- At times, responsible for negotiating provider arrangements, communicating results, maintaining positive relationships with vendors.
- Ensures project outcomes are timely, of the highest quality, are service oriented and contribute to unit, departmental and enterprise objectives.
- Assists as needed, in planning and coordinating with others on projects.
- Participates and contributes to unit and departmental leadership/management.
- Requires a broad, high-level understanding of healthcare, provider contracts, contracting methodologies and payment mechanisms, applicable regulatory/compliance standards, heatlhcare billing and claims payment.


Qualifications:

Basic Qualifications:
- Five (5) to seven (7) years of progressive work experience in contracting for healthcare services, health care operations, consulting and/or project management.
- Experience in complex, multi-faceted health plan and health care organizations managing through influence and collaboration.
- Bachelor's degree in health care/hospital, public health, business/public administration or related advanced degree.
- Masters' degree preferred.
- Demonstrated performance in operational and strategic analysis and planning, analytical techniques, contract analysis and negotiations.
- Demonstrated knowledge of the intricacies of hospital/HMO/medical offices operations and practices.
- Demonstrated ability to determine the key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Superior communication, consulting, facilitation, negotiation, problem resolution, change management skills and consensus building skills.
- Ability to communicate persuasively and effectively to a wide range of internal and external customers.
- Establishes effective working relationships with peers and others both internal and external to KP.
- Superior leadership and project management skills.
- Must exhibit efficiency, collaboration, candor, openness, and results orientation.
- Demonstrated ability to bring projects/initiatives to completion.
- Ability to successfully lead others in accomplishing work projects and meeting designated goals.
- Demonstrated ability to bring projects/initiatives to completion.
- Ability to adapt to constantly changing priorities.
- Demonstrated ability to uphold highly sensitive and confidential information and to exercise good judgment in all settings.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Advanced computer skills and knowledge of data systems.
- Must be able to work in a Labor/Management Partnership environment.
]]> Wed, 18 Apr 2012 16:00:00 GMT 2362697-Oakland-Health-care-and-Hospital-Operations
Essential Functions:
- Program Implementation: Implements the healthcare ombudsman/mediator (HCOM) program.
- Establishes annual workplan and performance metrics to demonstrate program effectiveness, including but not limited to: patient and provider satisfaction, cost savings, cost avoidance in lawsuits averted, increased productivity, savings in management time, increased personnel resources and the promotion of patient safety initiatives.
- Develops and implements an on-going communications program, including informational materials for patients and family, staff training and awareness building and materials for external audiences.
- Patient/Provider/Staff Ombudsman/ Mediator Process: Serves as a dispute resolution practitioner whose major function is to provide confidential and informal assistance to patients and providers in resolving patient care issues, which includes the following.
- Receives inquiries for dispute resolution, listens impartially and questions the patient/staff to help put the problem into perspective.
- Conducts informal fact-finding and gathers information, including any general background information that may be helpful to understand the overall context of the dispute and assesses the overall gravity of the situation, and meets with the parties to discuss issues.
- Based on an analysis of the situation, recommends options to assist the parties in the resolution of their dispute,.
- Serves as an impartial and independent third party for clients, focusing upon patient care issues.
- Facilitates contact with other appropriate local/regional departments as necessary (e.g. Legal or Member Services)
- Collaboration and Problem Solving:
- Develops collaborative relationships within the Medical Center and Regional departments to provide and facilitate a fair, open and creative atmosphere.
- Provides feedback to senior management by tracking and analyzing types of patient and provider concerns, and in collaboration with appropriate stakeholder groups.
- Identifies opportunities for improvement to policies and practices which contribute to systemic conflicts, concerns and complaints.
- Provides internal consulting services to providers on communication and dispute resolution strategies, designed to improve individual and organizational effectiveness
- Analysis and Reporting:
- Maintains data set to support the evaluation of the effectiveness of the program.
- Analyzes aggregate data/information from HCOM case experience concerning patterns of complaints.
- Identifies and informs upper management of patterns and trends affecting patient care.

Qualifications:

Basic Qualifications:
- Bachelor's degree required.
- Masters degree in business, health care, public administration or related field desired.
- Clinical or hospital/healthcare background (usually 10+ years) required.
- Extensive (usually 10+ years) progressive experience in clinical or management roles in a health plan or multi-faceted health care system desired.
- Evidence of having taken and passed a 40 or more hour Ombudsman training course or equivalent experience (usually 100+ cases) or take and pass a 40 hour or more Ombudsman training course within the first 90 days of employment.
- Evidence of having taken and passed a 40 hour or more Mediation course or equivalent experience (usually 100+ cases) or take and pass a 40 or more hour Mediation training course within the first 90 days of employment.
- Knowledge of relevant healthcare regulations (including HIPAA), accreditory standards, Ombudsman & Mediator Code of Ethics and state tort system (as it relates to medical malpractice).
- Demonstrated ability to work with difficult situations with multiple interests/parties involved.
- Demonstrated analytical/data management skills.
- Demonstrated program development expertise (strategic direction, work planning, communications, and implementation).
- Demonstrated excellent written and presentation communication skills.
- Demonstrated expertise in interpersonal skills, including active listening and relationship/trust/consensus building.
- Knowledge of KP preferred.


Notes:
- Flexibility to travel to various KP and/or contracted facilities within the coverage area, as applicable, to conduct HCOM responsibilities.
- Flexibility to travel to various locations across the program for training, advanced training, workshops, and presentations.

]]> Wed, 18 Apr 2012 16:00:00 GMT 2362633-Fontana-Health-care-and-Hospital-Operations
Consulting & Collaboration
Establishes and maintains collaborative, results oriented working relationships executive sponsors, business owners, partners and other key stakeholders.
Delivers presentations to executive sponsors and other key stakeholders; communicates complex information in a simple and compelling way, so that key stakeholders take action based on the results
Consults with executive sponsors, business owners and other key stakeholders to develop and manage project charter/working agreements.
Facilitates project/initiative team meetings to drive effective strategic planning, decision making, problem solving and conflict management.
Develop and management change management and communication plans to drive effective human change.
Strategic Thinking & Business Acumen
Demonstrates strong business acumen and healthcare industry expertise; understands organizational environment and impact on project initiative success.
Develops business cases and cost benefit analysis for assigned projects/initiatives.
Partners with business owners to develop project/initiative strategies, goals and metrics; manages outcome based scoreboards for projects/initiatives.
Demonstrates strong analytical skills; understands and uses data to drive decision making.
Identifies and shares best practices.
Project Management
Develop and execute project plans, budgets, and deliverable/responsibility matrices.
Identify needed resources, define roles and responsibilities, and arrange for assignments of key project participants.
Balance schedules, scope and resources, renegotiating with sponsor as necessary, and performing variance analysis.
Reports on task and deliverable completions and budget expenditures, and communicates critical paths and mitigates risks to implementation; elevate issues as appropriate to ensure timely resolution of barriers.

Qualifications:

Minimum Qualifications
-Bachelor's Degree or equivalent combination of education and experience.
-Outstanding consulting, facilitation and collaboration skills.
-Excellent strategic thinking and business acumen.
-Five (5) years of project management experience.
-Five (5) years of project leadership and/or management experience; demonstrated leadership ability, particularly as a collaborator and strong partner in shared leadership roles.
-Demonstrated ability to determine the key business issues and to develop appropriate action plans from multi-disciplinary perspectives,
-Experience working with senior level managers.
-Knowledge of health care operations, including primary care, specialty and ancillary services

Preferred Qualifications
Two (2) years of experience in the healthcare industry.
Two (2) years of change management experience.
Master's Degree or equivalent combination of education and experience in Accounting, Finance, Business, Health Care or Public Administration.
]]> Wed, 21 Mar 2012 16:00:00 GMT 2288573-Atlanta-Health-care-and-Hospital-Operations
This position reports to the Director, Perioperative Services for the respective Medical Center.
Essential Functions:
- Is responsible for direct oversight & management of the surgery scheduling department supporting all Perioperative services in the medical center; including Ambulatory Surgery Centers, Procedure Suites, & surgical cases scheduled at our partner hospitals.
- Partners w/ other Perioperative Service leaders, as well as Surgical Department leaders & Chiefs to support internalization efforts & meet utilization targets.
- Assists in problem-solving & trouble-shooting of surgery scheduling issues for Procedure Suites, Ambulatory Surgery Scheduling & any contracted surgery centers.
- Uses data & reports to identify trends & actively participates in problem resolution.
- Is responsible for coaching & counseling of staff, annual performance evaluations, & routine audits for quality & accuracy in performance; ensures efficiency in scheduling & provides input to director on ways to improve efficiency & performance.
- Conducts monthly quality review studies, tracking Ql related issues including, but not limited to, patient outcomes & cancellations.
- Develops & distributes applicable reports for Quality Committee & other Perioperative Oversight Committees.
- Addresses customer (member & physician) concerns as they arise.
- Establishes relationships w/ contracted surgery centers to enhance department's performance.
- Implements new initiatives as indicated.
- Other duties as assigned.


Qualifications:

Basic Qualifications:
- 5 years experience in a managed care setting required.
- 3 years management experience required.
- Bachelor's degree in Health Care Administration, Nursing, Business Administration, or related field required.
- Ambulatory surgery, PACU or other surgical scheduling management required.
- Experience w/ computer software programs.

Preferred Qualifications:
- Five years experience in the Operating Room and/or Ambulatory Surgery Center preferred.]]> Sun, 18 Mar 2012 16:00:00 GMT 2274105-Maryland-Health-care-and-Hospital-Operations
Essential Functions:
- Provide project management, consultation, analysis and coaching as needed related to assigned projects involving operational or strategic opportunities, identifying and recommending approaches to issues and identifying the most effective means of resolving issues
- Assist with structuring undefined issues for resolution, researching issues, summarizing information and working with relevant stakeholders to provide appropriate business leads with the information needed to make sound decisions
- Support project team business leads to implement work plans emerging from the process and track progress against targets
- Create a participative work environment and provide support to staff
- Monitors and manages staff performance to ensure goals are met. Provide guidance and support in career development
- Organize or provide support to project related meetings, providing facilitation, planning, coordination and follow-up
- Complete confidential special projects, and prepare presentations, talking points, papers, and public statements for senior leadership on a variety of topics
- Maintain appropriate liaison with functional contributors to provide communication required to assure realization of their commitments and to be able to provide timely communication with higher management regarding problems and status


Qualifications:

Basic Qualifications:
- Five or more years experience in managing complex projects within a business or health care setting
- Bachelor's degree required
- Understand organizations and systems comparable to the Health Plan and Medical Group components of Kaiser Permanente
- Demonstrated leadership skills in project management and consulting, organization development and team building
- Ability to lead change management from planning to implementation and results monitoring
- Proficiency with PowerPoint, Excel, Word and Lotus Notes

Preferred Qualifications:
- Master's degree preferred
- MS Project and Visio desired

This is a temporary position (with benefits)]]> Tue, 06 Mar 2012 14:00:00 GMT 2226618-Ohio-Health-care-and-Hospital-Operations
The preferred candidate will be a bright, seasoned and highly qualified executive whose experience includes accomplishing strategic and operational change in a complex environment. The ideal candidate's management style will exhibit integrity, collaboration, flexibility and a result-orientation.

Essential Functions:
- Manage the day-to-day operations in the hospital. Assume responsibility for hospital administration in the absence of the SVP and Area Manager. Provide leadership in building a team and an organization which will assume responsibility and accountability for achieving both the mission and financial/operational objectives of KP. Provide strategic leadership in bringing together diverse constituencies for the purposes of conceptualizing, articulating, and implementing a shared vision for the medical center. Provide leadership in creating a culture which is predicated on a growing trust amongst and between stakeholders. Maintains open channels of communication and fosters information sharing. Provide leadership in the development and execution of key strategies which differentiate KP from its competitors in the area of service and clinical excellence. Promote open, effective, and ongoing communication and the sharing of information among and between KP employees, physician leadership and medical staff.
- Create a culture which is decisive, action-oriented, flexible, and poised to seize opportunities to advance quality, service and performance. Ensure the integration of quality, service and efficiency improvements into day-to-day operations.
- Establish clearly defined goals and objectives and ensure follow through in a timely manner. Provide leadership in mentoring and developing direct reports and staff in a manner which emphasizes the importance of team work, collaboration, and the sharing of information, resources, and best practices amongst stakeholders across the organization.
- Provide leadership and guidance in the development and implementation of ongoing programs to improve performance and manage costs, while improving the quality of patient care delivery. Achieves/exceeds performance expectations throughout the hospital's operations. Establish an environment that supports caregivers and enhances growth, communication, and job satisfaction. With HR, directs the implementation of integrated human resources strategies to ensure quality results in the identification, recruitment, retention and development of key human resources.
- Manage the operating and capital budgets of areas of responsibility. Aggressively mitigate all variances to budget. Make sound decisions on best use of resources in support of regional priorities and strategies. In all the above, provide leadership and guidance in stewarding the organization through inevitable change which integrates different points of view and builds ownership. Support the successful operational implementation of HealthConnect and New Products. Ensure the successful implementation of, promote and operationalize the Labor-Management Partnership throughout the organization. Achieve key LMP initiatives and ensure the demonstration of LMP behaviors throughout the hospital. Ensure Labor participation in appropriate decision making forums and committees.


Qualifications:

Basic Qualifications:
- Master's degree in Business Administration, Health Care Administration, or related field; or equivalent experience.
- Demonstrated leadership and an ability to influence and motivate others.
- Demonstrated success in operations improvement efforts, cost management initiatives, and health system development and management.
- Thorough understanding of the healthcare industry, particularly related to physician relationships.
- Experience in managing multiple aspects of health care delivery.
- Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems.
- A minimum of 5 years of hospital operations experience, with a breadth of experience in healthcare leadership roles.
- Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care.
- Thorough knowledge of the principles and practices of hospital administration.
- Extensive experience working with physicians and other clinicians; must have examples of successful collaborative efforts.

Preferred Qualifications:
- Experience in process redesign and change management desirable.
]]> Sun, 26 Feb 2012 14:00:00 GMT 2203286-Oakland-Health-care-and-Hospital-Operations
Essential Functions:
The Chief Nurse Executive demonstrates proficiency by exhibiting the following skills, competencies, and behaviors:
- Communication & Relationship Management
- Develops effective working relationships w/ key stakeholders & operational leaders.
- Manages organizational relationships in a way that builds & maintains a climate of trust & inspires commitment from others to achieve organization goals.
- Works collaboratively w/ labor partners to achieve organization goals & objectives.
- Participates in defined & established leadership meetings locally & regionally & establishes partnerships w/ medical facility & regional leadership groups.
- Participates in medical staff activities & serves on selected medical facility committees.
- Maintains strong collaborative relationship w/ medical director & medical staff leadership & coordinates w/ medical group partners to provide for the seamless transition of patients across the continuum of care.
- Executive level communication, presentation, leadership, analytical & problem solving skills required.
- Effectively communicates w/ all internal & external constituents, including staff, colleagues, & physicians.
- Produces & presents oral & written materials to address nursing, healthcare & organizational issues appropriate to the audience.
- Communicates effectively as hospital's advocate to members of the community, continually seeking ways to improve & promote the public relations objective of the hospital & marketing services.
- Actively communicates & embeds the Kaiser Permanente Nursing Vision, Values & Model w/in the culture in alignment w/ organizational goals.
- Creates an environment which recognizes & values diversity & designs strategies that address the unique needs of a diverse workforce, patient population, & community.
- Participates in the academic community through advisory & collaborative efforts.
- Provides a supportive & stimulating learning environment for nursing students.
- Addresses & manages conflict in a constructive & productive manner.
- Assesses the current environment & establishes indicators of progress toward cultural competency.
- Provides an environment that engages staff & others in decision-making.
- Business Skills & Principles: In conjunction w/ medical facility leadership groups, determines the most cost-effective & efficient levels of patient care clinically & operationally; implements such locally.
- Assume other duties as assigned.

Qualifications:

Basic Qualifications:
- Seven (7) to ten (10) years of progressive experience in clinical, management and leadership roles within hospital operations.
- Academic degree in nursing required (bachelor's or master's degree).
- Master's degree in nursing or related field required (Health Administration, Business, Public Health, or Management).
- National certification in nursing administration or advanced nursing administration required within three (3) years of assuming position.
- Active and current registered nurse license in the state of California.
- Demonstrated skills to work in a union environment.]]> Mon, 12 Dec 2011 14:00:00 GMT 2027511-San-Diego-Health-care-and-Hospital-Operations [This position is designed to serve in Executive Director or Medical Group Administration. This position is the top operations management level in the Medical Center.]
Essential Functions:
- Directly & through subordinates, assists Administrator in planning, organizing, directing, & controlling the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these & other services)
- Contributes toward the overall development of programs & services to provide for the needs of members, physicians & staff
- Assists Administrator in providing strategic leadership to management to ensure equitable distribution of resources & delivery of high quality, cost-effective health care & efficient management of staff in accordance with goals, objectives, policies, & applicable regulatory agency rules & regulations
- Responsible for the day-to-day operations by facilitating the development, implementation & monitoring of service, quality & utilization standards
- Continually evaluating & improving the delivery of service by initiating & promoting best practice models
- Engages physicians & staff in problem solving
- Plans, directs, staffs, organizes & evaluates service and/or care delivered by staff
- Develops, monitors, & controls payroll, non-payroll, & capital budgets & expenditures for assigned service areas
- Hires, fires, performs disciplinary actions, employee training & development, & conducts performance assessments for assigned staff
- Contributes to effective & accurate communications, operations, & planning by conducting studies & reporting findings, & participating in special committees and/or projects
- Directly & with subordinate managers, establishes & maintains operational & performance standards
- Monitors & evaluates the overall system of service delivery in terms of ability to meet established targets
- Develops short & long term plans to improve service level of department efficiency for each area managed
- Directly & with Administrator, develops & administers appropriate policies, standards, practices & procedures with subordinate managers, establishes goals & objectives for each department;
- Assures compliance with administrative, legal & regulatory requirements of the Health Plan Contract & government/ accrediting agencies
- Works with management & physicians-In-Charge to identify & establish programs & practices which are cost effective & provide quality service to members, staff & physicians
- Participates in community relations activities to enhance the image & reputation of the organization in local customer service areas
- May represent the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members & health care providers in the area

Qualifications:

Basic Qualifications:
- Five (5) or more years of general management experience in a complex, multi-faceted health care setting & in working with a large physician group practice managing through influence & collaboration, required
- Three (3) or more years of supervisory experience to include but not limited to, disciplinary actions, training, employee development/ assessment, & wage & hour regulations
- Three (3) or more years of experience in financial management, budget development, program development, quality improvement & project management
- Bachelor's degree in Healthcare, Public, or Business Administration, or related field required.
- Master's degree preferred.
- Strong communication, presentation, leadership, analytical & problem solving skills, required
- Significant knowledge of applicable federal & state laws & regulations related to health care (i.e., Knox-Keene Act, Federal HMO Act, Public Employees', JACHO, NCQA, & all applicable Medicare & Medi-Cal regulations & NURSE PRACTICE ACT

Preferred Qualifications:
- Experience in Home Health, Hospice, Utilization Management, and Outside Medical Management.

Notes:
- Work location is 9333 E. Imperial Hwy, Downey CA.]]> Tue, 26 Jul 2011 16:00:00 GMT 1625283-California-Health-care-and-Hospital-Operations Essential Functions:
- Advisor and co-chair of Kaiser Permanente Bioethics committee, directs and expands the Kaiser Permanente Bioethics program
- Responds to individual and organizational cases and issues
- Conducts individual ethics case reviews and facilitate team consultations
- Analyzes and improve consultation methods and approaches
- Reviews policies and development as it relates to patient rights and Bioethics
- Assures compliance with accreditation and agency standards pertaining to clinical ethics and patient rights
- Function in Bioethics consultation and education to staff (hospital and medical center), clinical trainees/Fellows/interns, members, professional community and community at large
- Provides advice, guidance and education regarding end of life care to providers and staff
- Works with health care providers at the bedside to provide high quality and sensitive consultation to patients and their loved ones
- Reviews patient medical charts when necessary for adherence to policies of a bioethical nature
- Represents Kaiser Permanente at the Regional Committee on Bioethics and takes on projects at the Southern California Region proportionate to what other co-chairs of Kaiser Permanente have done


Qualifications:

Basic Qualifications:
- Must have relevant professional degree: Masters in Social work, nursing or other related field required.
- Experience with clinical ethics consultation, education, and interdisciplinary collaboration is required.
- Professional experience in organizational and research ethics is preferred. - Knowledge of principles, concepts, and methods of health care ethics consultation and ethics program development to analyze, evaluate, and provide expert advice and consultation, as well as direction and guidance on critical and complex ethical issues (clinical, organizational and research)
- Must be able to analyze practical problems, explain and justify recommendations and collaborate as a member of a multidisciplinary team
- Essential abilities to include strong interpersonal, verbal and written communication skills, ability to work with all disciplines in the health care team, clinical teaching experience, tolerance for ambiguity and an understanding of clinical processes and problem-solving
]]> Sun, 01 May 2011 16:00:00 GMT 569566-California-Health-care-and-Hospital-Operations