http://kpcareers.org/careers/external-affairs-and-public-relations-jobs en Req Id: 183748

The Communications Manager, DiversityCommunicationsis responsible for providing complex communications consultation, strategic planning, implementation, and project or team leadership for multiple Kaiser Permanente programs and projects (targeting both internal and external audiences) to drive for results and meet organizational brand and reputation goals. The Communications Manager is part of a team reporting to a communications director or other communications leader in support of a national function or national communication strategy. Specifically, this role will serve as the lead communications professional to develop and execute a comprehensive internal and external communications strategy to support KP's diversity strategy. This leader will serve as the lead to the Chief Diversity Officer and work in collaborative partnership with lead communicators in the functional areas and regions to drive the execution of key activities in the integrated diversity communications plan. In addition, this leader will assume direct project leadership for specific communications initiatives.

Essential Functions:
- Develop and execute upon integrated (internal and external) communication plans for the national functional area strategies, programs, and initiatives, including communications positioning, messaging, and tactics consistent with the Kaiser Permanente brand. Ensure content is consistent with the Kaiser Permanente brand in terms of look, tone, manner, and messaging. Implement measures to determine effectiveness of communications programs and create plans to improve results.
- Lead specific communications projects, events, or programs within a given timeframe; strengthening the client relationship; or ensuring high quality, including the internal/external presentations and Diversity Conference communications. May have direct reports and/or supervise outside vendors.
- Provide communications consulting to senior-level clients (SVPs and VPs) on internal and external communications. Consulting activity will vary from verbal communications or advice on communications issues to providing customized communications plans and materials.
- Collaborate and integrate with peers in Brand Strategy, Communications, and Public Relations, including media relations and PR staff, internal communicators, and regional communications staff, to successfully fulfill the communications and brand objectives in the assigned national function.


Qualifications:

Basic Qualifications:
- At least ten (10) years of experience in corporate communications environment, including two (2) years of supervisory &/or major project leadership experience.
- Recent experience in planning & implementing complex internal communications plans & projects for a large, complex organization, w/ track record of increasing responsibility.
- Demonstrated experience on cross-functional, integrated (internal/external) efforts.
- Proven experience w/ organizational change, corporate reputation management, internal brand reinforcement, & stakeholder engagement.
- Bachelor's degree in journalism, English, public relations, business administration or related field.
- Master's degree preferred.
- Professional-level writing & editing skills for Web & traditional media.
- Demonstrated excellence in directly supporting senior executives in large organizations & influencing their approach to communications while nurturing the relationship.
- Demonstrated excellence in working collaboratively in a team setting.
- Able to respond to emerging issues & crises.
- Excellent writing & editing skills.
- Project management.
- Consulting skills, customer focus.
- Must be familiar w/ Microsoft suite of applications, especially Power Point.
- Must be proficient in using electronic mail systems & familiar w/ researching & accessing information from the Internet.
]]> Tue, 07 May 2013 16:00:00 GMT 3645165-Oakland-External-Affairs-and-Public-Relations Req Id: 182294

To develop, manage, and implement local and regional Community Health Initiatives. This position is accountable for managing the assessment, planning, implementation, and evaluation of evidenced- based community-focused initiatives designed to improve built environments and policies so that residents in underserved communities have access to healthy eating and active living resources in multiple sectors in their communities. The duties include working in collaboration with internal and external partners, such as those in areas including: funding organizations, public health, sustainable agriculture, anti-hunger, transportation, land use and planning, and stakeholders from other departments within Kaiser Permanente as appropriate to advocate for and coordinate implementation of policies and programs that improve health. The Sr. Program Manager is also responsible for various aspects of grants management and review, strategic planning, reporting, communication and evaluation.

Essential Functions:
- Lead and/or support the planning, implementation and evaluation of CHI programs.
- Gather, analyze, and present data (orally or in written reports) to inform program development so that impact of resources is maximized, learning is incorporated into program planning, and outcomes are being measured and reported.
- Develop grant-making strategies to support programs and coordinate with other CHI and CB investments.
- Review grants and provide feedback on grant proposals, developing staff write-ups for Grants Committee and National Board, and presenting case for grants before Grants Committee.
- Represent Kaiser Permanente on local community health coalitions and other local task forces, committees, advisory, and/or planning groups to represent a health care provider and/or public health perspective.
- Provide technical assistance to these groups on topics relevant to policy and built environment change strategies for healthy eating and active living.
- Ensure regular communications with internal and external stakeholders through regular reports and presentations as needed.
- Develop and maintain strategic partnerships with non-profit organizations, government entities, and business partners working in the areas of community health, healthy food retail, federal nutrition programs, sustainable agriculture, emergency food systems, transportation, land use, and planning,
- Collaborate with these organizations on advocating for policies and implementing strategies that improve community health in underserved communities through healthy eating and active living.
- Work collaboratively with other Community Benefit streams of work and departments such as Community Relations, Health Education Services, Human Resources, Marketing Communications, Healthy Workforce, etc., to leverage internal assets toward improving community health.
- Represent Community Benefit at internal and external events and communicate Community Health Initiative's prevention approach to community health.
- Manage and track materials and resources used to support community partners and CHI presence at identified events.

Qualifications:

Basic Qualifications:
- Seven (7) years of experience in developing and implementing comprehensive community based public health initiatives.
- Master's degree in public health or closely related field required.
- Excellent written and oral communication skills and ability to work effectively with a wide range of internal and external constituencies.
- Proven success at building and maintaining relationships with community-based organizations, community coalitions/collaboratives, and networks.
- Proven project management skills, and ability to maintain high productivity amid competing priorities.
- Proven ability to exercise sound judgment under pressure.
- Ability to prioritize and manage own work; exercise independent judgment, initiative and motivation.
- Proven ability to think strategically, act tactically and follow through to produce deliverables.
- Professional history of stability and progressive success.
- Demonstrated skills in problem solving in a complex environment, and ability to work effectively and drive consensus amid diverse stakeholders.

Preferred Qualifications:
- Three (3) years of experience in public health initiatives focused on policy and environmental change strategies preferred.
- Experience in building broad-based marketing campaigns and leading initiatives with diverse stakeholders preferred.
- Experience in grant proposal review and/or writing preferred.
- Thorough knowledge of current trends in community health including policy and built environment change strategies for obesity prevention, strategies to promote equity and the elimination of health disparities, and the social determinants of health preferred.
- Knowledge of policy approaches to public health improvement preferred.
- Understanding of best practices in organizing and implementing community health policies and programs preferred.]]> Sun, 28 Apr 2013 16:00:00 GMT 3603523-Rockville-External-Affairs-and-Public-Relations Req Id: 173351

Provides internal and external communication services to regional or CSA departments, team and individuals to enable KP to meet strategic priorities. Works with a variety of personnel to achieve consensus, develop communication plans, tailor messages for specific audiences and ensure consistency of messages inside and outside the organization. Works under the direction of a manager.

Essential Functions:
- Participates in the development and implementation of strategies for effective internal and/or member communications
- Writes, produces and oversees the distribution of all print communications such as newsletters, member materials, management communications, teleconference scripts, directories, etc
- Edits written documents prepared by others
- Designs and produces printed material, including logos for communication programs, letterheads, and brochures, etc
- Participates in developing and executing project communication plans for Leadership Team, regional and/or CSA teams
- Researches and writes communication plans; executes all or portions of plans, including arranging teleconferences, site visits making presentations, convening meetings and conducting training sessions
- Provides staff support for ad hoc working groups and internal departments developing communication strategies
- Coordinates internal communication programs and develops new ones using technology/electronic media such as video, teleconferencing, e-mail, etc
- Works with Audio/Visual and IT staff in developing and executing programs
- Participates in the development and implementation of a proactive media plan
- Builds relationships with media representatives
- Researches and writes press releases, scripts, fact sheets and responses to media inquiries, within area of specialty
- Prepares staff for interviews and public presentations
- Develops media information kits as needed
- Coordinates distribution of publicity
- May supervise agency, freelance and support services
- Provides on-call media support to CSA/Media Centers 24 hours a day, 7 days a week

Qualifications:

Basic Qualifications:
- Bachelor's Degree or four (4) years of equivalent work experience in public relations, journalism, communications or related field.
- Significant, (usually three (3) - five (5) years) related experience in corporate, agency or health care setting.
- Experience in video production.
- Requires knowledgeand experience in a variety of areas such as journalism or business writing skills.
- Proficient in a variety of word processingand presentation software, database applicationsand desktop publishing, graphicsand layout to produce newslettersand other publications.
- Excellent writtenand verbal communication skills,interpersonaland team work skills.
- Ability to maintain high productivity amidst competing prioritiesand tight deadlines.
- Excellent project management, organizationaland consulting skills.


Notes:
- Start and end time will vary.
- Work 20 hours per week.
- Flexible schedule.]]> Tue, 02 Apr 2013 16:00:00 GMT 3480779-Los-Angeles-External-Affairs-and-Public-Relations Req Id: 177888

Responsible for the implementation of region-wide and/or locally based Community Benefit strategy, programs, & plans in order to enhance the health of the communities we serve, support Kaiser Permanente's social mission & protect Kaiser Permanente's non-profit status. This is the third in a series of four positions dedicated to enhancing the health of our communities through developing & implementing strategies, coordinating resources, & sustaining strategic partnerships.
Essential Functions:
-Implement community health programs in Northern California's Community Benefit Program, including philanthropy, in-kind, safety net & community health improvement programs at the local &/or regional level.
- Identify & prioritize community needs to guide local or region-wide grant programs & partnerships w/ community organizations.
- Identify, develop & maintain strategic partnerships w/ safety net organizations, including community clinics, their consortia, & their networks; as well as partnerships w/ public hospitals & health systems to enhance the viability of the safety net as well as enhance community health access.
- Strive to improve the health status of communities we serve through collaborating w/ strategic community coalitions & by connecting community systems w/ KP systems of care.
- Facilitates active participation among KP staff & physicians in community health & community benefit program development & nonprofit health & human service groups.
- Ensures that programs & activities are in compliance w/ legislative, regulatory & Kaiser Permanente Regional & Program Office policies.
- Identify corporate marketing, community relations outreach, & media opportunities to increase visibility of Community Benefits portfolio & programs.
- Coordinate w/ Public Affairs colleagues including communications, media & Community/Government relations at the area & regional levels.
- Communicate to build understanding & support by informing internal & external audiences about Community Benefit programs.
- Develop collateral materials & training program, including issue & project specific programs.
-Assist inbuilding multi-disciplinary project teams including selecting participants, determining goals & priorities, & evaluating performance.
- Provide expert consultation & technical assistance regarding Community Benefits/Community Health initiatives in the Region.
- Establish & maintain positive productive relations w/ community leaders.
- Serve on local community health coalitions & other local task forces, committees or planning groups as a representative of Kaiser Permanente.
- Communicate Kaiser Permanente's position & commitment to community health /community benefit to internal & external audiences.
-Implements local area contributions program, & maintains relationships w/ grantees, including monitoring of grantees' progress, & maintaining complete information on grants & in-kind support to community agencies.
- May ensure data systems are maintained, to document & track financial & in-kind contributions, including maintaining complete & accurate inputting of data for audits & reports.
- May be responsible for key deliverables outlined by SB 697, including tri-annual, community needs assessment & community benefit plans by Medical Center for filing w/ government agencies.
- Position requires travel throughout the Northern California region Kaiser Permanente conducts compensation reviews of positions on a routine basis.

Secondary Functions:
- Performs grants administration including grant review and providing technical assistance to grantees.



Qualifications:

Basic Qualifications:
- Five (5) years of progressive experience in planning, development, & administration of health or social services at local community, county or state level programs.
- At least five (5) years experience in developing & supporting collaborative partnerships w/ multiple agencies.
- Experience w/ oversight of large, complicated budget & fiscal management.
- Grant management experience preferred.
- Bachelor's degree in healthcare administration, public health, social work, public policy, or related field.
- MA preferred.
- Ability to manage resources & coordinate across areas & cross functionally.
- May manage region-wide programs.
- Ability to develop & execute collaborative arrangements between departments or organizations on behalf of Kaiser Permanente.
- Participatory style, high energy, & a bias for action, w/ excellent judgment.
- Excellent written & verbal communication skills.
- Ability to facilitate groups effectively.

Preferred Qualifications:
- Knowledge of Santa Clara County community based organizations.
- Ability to perform in fast-paced environment.
]]> Mon, 01 Apr 2013 16:00:00 GMT 3475525-California-External-Affairs-and-Public-Relations Req Id: 172234

Responsible for the provision of oral simultaneous, consecutive interpretation and sight translation throughout the medical center/designated location.
Essential Functions:
- Performs on-site and over-the-phone interpretation for patients, families, Kaiser Permanente and non-Kaiser Permanente health care providers who prefer to speak in their primary languages, other than English.
- Provides simple translation, under the supervision of Department Manager and/or Translator.
- Completes interpretation work requests as per protocol and provides accurate and timely documentation of work done.
- Participates as a member of the health care delivery team, exercising sensitivity and maintaining confidentiality of employee and patient information at all times.
- Provides expert knowledge regarding the interplay of medical treatment and key aspects of culture.
- Participates in educational programs from medical center staff, members and prospective members.
- Performs as mentors for interns of partnering interpreter programs.

Qualifications:

Basic Qualifications:
- Previous experience as an Interpreter strongly preferred (usually one-year).
- Previous experience as an Interpreter in a multi-specialty health care environment strongly preferred.
- High School Graduate.
- Two (2) years of college preferred.
- Healthcare Interpreter Certification required.
- Candidates must have completed a health care interpreter certificate training program that (1) is administered by an accredited educational institution OR (2) is recognized by the California Healthcare Interpreter Association (CHIA) and exceeds 200 contact hours.
- Must pass an oral and written competency exam.
- Typing speed: 35 wpm.
- Excellent oral command of English and a second language of service (Cantonese, Spanish, etc.).
- Ability to demonstrate professionalism in a demanding, high stress, and fast-paced environment.
- Demonstrated understanding of cultural issues related to health care.
- Must be sensitive and knowledgeable of the distinction between neutral interpreting and patient advocacy.
- Basic computer skills required, i.e., Microsoft Office.
- Must be flexible and able to prioritize multiple tasks.
- Must be able to work in a Labor/Management Partnership environment.

Skills testing: Typing (35WPM) & PC Skills]]> Mon, 01 Apr 2013 16:00:00 GMT 3475506-San-Francisco-External-Affairs-and-Public-Relations Req Id: 170597

A Certified Multi-Lingual Health Care Interpreter provides oral simultaneous, consecutive interpretation, and sight translations throughout the medical center/designated location, in two (2) or more languages and/or dialects of service.
Essential Functions:
- Performs on-site and over-the-phone interpretation for patients, families, and Kaiser Permanente and non-Kaiser Permanente health care providers who prefer to speak in their primary languages, other than English
- Provides simple translation, under the supervision of Department Manager and/or Translator
- Completes interpretation work requests as per protocol and provides accurate and timely documentation of work done
- Participates as a member of the health care delivery team, exercising sensitivity, and maintaining confidentiality of employee and patient information at all times
- Provides expert knowledge regarding the interplay of medical treatment and key aspects of culture
- Participates in educational programs from medical center staff, members, and prospective members
- Performs as mentors for interns of partnering interpreter programs


Qualifications:

Basic Qualifications:
- Previous experience as an Interpreter strongly preferred (usually one-year)
- Previous experience as an Interpreter in a multi-specialty health care environment strongly preferred
- High School Graduate. 2 years of college preferred
- Healthcare Interpreter Certification required
- Candidates must have completed a health care interpreter certificate training program that (1) is administered by an accredited educational institution OR (2) is recognized by the California Healthcare Interpreter Association (CHIA) and exceeds 200 contact hours
- Must pass an oral and written competency exam
- Typing speed: 35 wpm
- Excellent oral command of English and more than one other language/dialect of Kaiser specified service, e.g., Cantonese, Spanish, etc
- Ability to demonstrate professionalism in a demanding, high stress, and fast-paced environment
- Demonstrated understanding of cultural issues related to health care
- Must be sensitive and knowledgeable of the distinction between neutral interpreting and patient advocacy
- Basic computer skills required, i.e., Microsoft Office
- Must be flexible and able to prioritize multiple tasks
- Must be able to work in a Labor/Management Partnership environment

Skills testing: PC Skills& Typing (35WPM)]]> Fri, 22 Feb 2013 14:00:00 GMT 3290392-San-Francisco-External-Affairs-and-Public-Relations Req Id: 171131

Reporting directly to both the Regional President of Hawaii and KP's Chief Communication Officer at the Program Offices, this position has executive, regional responsibility to achieve the Region's mission and overall business objectives, with particular focus on the development, protection and promotion of a powerful brand and superior reputation with internal and external stakeholders. This position is responsible for evaluating and advocating on behalf of the Kaiser Permanente brand with internal colleagues, external stakeholders, opinion leaders, policymakers and the media across all communications channels and vehicles. This position will directly oversee the corporate/internal communications, marketing, advertising, public relations, and issues management functions for the Hawaii region.This position will also collaborate closely with the vice president of Marketing, Sales and Business Development (MSBD) to ensure member and customer communications align with the Kaiser Permanente brand and complement the national PR message architecture.Position requires considerable leadership and communications strategy expertise in a number of key areas including: - Brand strategy to promote the Kaiser Permanente brand in Hawaii - Advertising strategy for the local market that aligns with the national Thrive campaign - Marketing communications including member marketing, direct response marketing, business-to-business marketing and e-commerce - Executive communications for Hawaii's regional president and joint leadership team - Public relations and media relations with local media and key external stakeholders - Internal communications to engage the region's employees and physicians in improving performance and enhancing the culture to meet business objectives - Issues management to protect Kaiser Permanente's brand in HawaiiEssential Functions:The incumbent promotes Kaiser Permanente's mission 'to provide affordable, high-quality health care services and improve the health of our members and the communities we serve' through internal communications, public relations, and advertising activities coordinated with the senior leadership in the Health Plan and the Medical Group. Principle accountabilities include:- Develops and implements a proactive media plan to support the region's business goals and marketing efforts.- Develops and implements a strategic communications plan to support regional leadership, operations, employee/physician engagement and brand strategy.- Provides insight, consultation and focus on the needed marketing message/communications strategy and plan needed to deliver the business goals in Hawaii.- Implements a regional issues council and development of crisis response for local issues.- Manages advertising and public relations agency engagements.- Creates strategic linkages, alliances and integration within principle areas of responsibility, with the Region's other strategic objective areas and in the community in the form of strategic partnerships that leverage influence, investment or impact.- Assures effective alignment and coordination of all communications (face-to-face, online and print).- Provides strategic thought leadership to core region wide teams necessary to leverage best practices and drive message consistency and adherence to the brand guidelines.- Collaborates with VP, Marketing, Sales & Business Development to integrate the marketing and communication strategies, plans and messages to provide 'one voice' to the member and customer and align this with internal messages to employees, labor leaders and other key stakeholders.

Qualifications:

Basic Qualifications:- Ten years' progressively responsible communications, public relations, and a strong understanding of the business needs and competitive challenges of the health care industry are required.- A seasoned executive with a sophisticated approach to motivating employees and peers; demonstrated ability to serve as a trusted advisor and strong and collaborative leader.- Broad knowledge of the technical elements involved in communications, public relations, issues management and advertising.- Demonstrated leadership skills in the following competencies: Strategic/Systems Thinking, Customer Orientation, Decisiveness, Results Orientation, Confidence/Initiative, Reward/Recognition, Communication, Influence, Change Leadership, Cultural Competence, Develops Others, Personal Development, Partnership, Team Focus, Emotional Awareness, Emotional Management, Empathy, and Personal IntegrityPreferred Qualifications:- An Advanced degree in a business, communications, or health related field preferred.]]> Wed, 13 Feb 2013 14:00:00 GMT 3265841-Honolulu-External-Affairs-and-Public-Relations