Customer Services Jobs

Recent Kaiser Permanente Jobs

Member Outreach Specialist - San Jose, CA
Description: Represents and acts as a liaison for the Organization by integrating all (new, returning and existing) members to Kaiser Permanente (KP) facilities and services. Facilitate all members with their integration activities to ensure highly member satisfaction and member retention for the Organization. Essential Functions: - Assist all members with questions/concerns regarding the facility where they will receive t...
Reference Code: 511255
Central Communication Operator - Atlanta, GA
Description: The Central Communication Line serves as the primary source of communication linkage between hospitals and practitioners of health care. Under direct supervision of the Advice Nurse Supervisor, this position is responsible for ensuring timely and efficient practitioner to practitioner contact; hospital to practitioner contact; patient to hospital and/ or practitioner contact, etc. The CCL Operator serves to fa...
Reference Code: 514816
Call Center Scheduling Analyst Intermediate (Corona CA or Duluth GA or Denver CO or Fulton MD) - Fulton, MD
Description: Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives....
Reference Code: 509302

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