Customer Services Jobs

Recent Kaiser Permanente Jobs

Call Ctr Analyst Assoc FN (Wkfc Mgmt E WFM Systems) - Fontana, CA
Description: Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives....
Reference Code: 561668
Team Manager Cust Service - Fulton, MD
Description: *** 1 of 3 openings *** Performs planning and direction setting.Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach. Ensures that service standards are achieved. Acts as a patient advocate.Jointly responsible for the daily operations in order to develop and maintain a superior call center or membership service center. Lead the bus...
Reference Code: 561894
Registration Representative (On Call) - Salem, OR
Description: Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services. Obtains demographic information, validates & verifies insurance, & receives payments, based on established manual or technological protocols, refers patients to Financial Advocates. Answers &/or refers questions received from patients, visitors, staff as appropriate. Performs various related cash ha...
Reference Code: 555371

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