Customer Services Jobs

Recent Kaiser Permanente Jobs

Workforce Forecasting & Planning Specialist - Corona, CA
Description: The Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing forecasts for all lines of business. Responsible for adjusting historical intraday interval performance spikes and dips,...
Reference Code: 546324
Patient Care Navigator II - Portland, OR
Description: The Patient Care Navigator for Primary Care, Complex Care Medical Home will work on an interdisciplinary team to support the non-clinical needs for our most fragile, aging and complex members. The Navigator will assure standardization of processes across facilities, supporting multiple medical office buildings and training across the region. The Navigator will be responsible for sharing important community res...
Reference Code: 544153
Team Manager Cust Service - San Diego, CA
Description: Performs planning and direction setting.Manages customer service representatives and/or billing or enrollment representatives. Handles personnel issues with a team approach. Ensures that service standards are achieved. Acts as a patient advocate.Jointly responsible for the daily operations in order to develop and maintain a superior call center or membership service center. Lead the business processes. Ensure ...
Reference Code: 547121

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