Clinical Services Director Maternal Child Health San Francisco, CA
This position plans, organizes, directs, evaluates & coordinates inpatient-nursing services within a service line and develops the execution of strategic plans, providing quality care, & managing cost-effective services. There are potential department focus in the following areas: Adult Services: Med Surg, Dialysis, Clinical Dietician, Critical Care, TCU, RT, ED if applicable; Maternal Child Health: Labor & Delivery, Pediatrics, PICU, NICU, Maternity, & Normal Newborns (may be combined w/ Perioperative); Perioperative: OR, PACU, Central Sterile, Ambulatory Surgery Centers (may be combined w/ MCH). In addition, maintains key Relationships w/ Clinical & Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical & operations, regional PCS, AMGA, and community peers.
Essential Functions:
- Collaborates w/ medical center management in identifying & implementing innovative models & best practices w/ an emphasis on quality of care, service improvements & cost reduction
- Directs development & implementation of quality & utilization standards to ensure coordinated plans of treatment, patient focused delivery of services & cost effective utilization
- Coordinates to provide for the seamless transition of patients across the continuum of care
- Ensures a superior care experience & a safe environment w/ patients & staff
- Ensures policies, practices, & procedures comply w/ administrative, legal & regulatory requirements
- Provides clinical & professional oversight for areas of accountability
- Assures successful implementation of organizational strategies
- Hires, retains, & achieves staffing ratios & optimal patient outcomes
- Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, & outcomes based practice
- Oversees the development of department standards as identified by regulatory agencies including policies & procedures
- Develops services that achieve a high level of customer satisfaction w/ emphasis on customer service, highest standards of quality & innovation
- Manages & resolves human resource, labor relations, employee & department safety & risk management issues
- Enhances nursing practice & patient outcomes through the effective use of clinical practice
- Participates in developing the hospital's plan for the recruitment & retention of nursing resources
- Utilizes research data to implement clinical changes & the delivery of patient care & member services
- Directs the budget & resource allocations for designated departments
- Manages the financial performance & identifies & implements strategies to reduce costs & improve quality of care & services
- Improves & promotes the public relations objective of the hospital & marketing services
- Accesses KP Health Connect to evaluate the quality of care provided.
- Uses KP Health Connect to manage clinical operations.
- Monitors quality, appropriateness, and accuracy of KP Health Connect documentation
- Maintains role specific KP Health Connect competencies.
Qualifications:
Basic Qualifications:
- Substantial nursing experience in patient care (usually 8 years)
- Progressive management experience required (usually 5 years)
- BSN or BA in health care related field required
- Masters degree in Nursing, Health Care, Public Administration, or Business Administration preferred
- Current California RN license required
- Demonstrated strong interpersonal communication skill
- Demonstrated ability to lead & manage through influence & change
- Demonstrated knowledge of federal & state laws & regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, & all applicable Medicare & Medical regulations
- Must be able to work in a Labor/Management Partnership environment
- Demonstrated ability to achieve results in a union environment
- Proven ability to deliver results for meeting organizational objectives
- Proven ability to work effectively w/ Labor
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