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Job Title Submit Now: Dir HR Transactional Mgmt (WAM) Alameda, CA

Director, Work Absence Mgmt
Alameda, CA

Resource Management:
Manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, and providing on-going, regular performance feedback.

Change Management & Innovation:
Proactively engages HRSC staff, client leaders and matrix partners to actualize change initiatives. Develops and/or encourages new ideas/approaches.Establishes procedures and practices which promote the use of available enabling technologies (software, paperless processing, computerized record keeping, etc.).Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness. Develops strategies using new technology to enhance decision making. Understands the impact of technological changes on the organization.

Strategic Thinking:
Formulates effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective.Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the HR team and with the client as appropriate.

Essential Funcitons:
Senior Operations Management responsibility of senior management who directs transaction, help desk, and call center services for benefits and HR administration for 160,000 KP employees in eight regions including:
- Benefits Transactions
- HR Transactions
- Leave of Absence Transactions and Administration
- Corporate Records Management
- HR and Payroll Transaction Services Call Center
- HRSSO Help Desk and Support Center
- Responsibilities impact the achievement of integrated functional and/or KP objectives.
- Influences the development of the functional objectives.
- Erroneous decisions or recommendations would normally result in failure to achieve functional and/or KP objectives and negatively affect expenditures and resources
- Involves a high degree of interpretation and analysis of obscure or inconclusive data.
- Requires a high level of judgment and risk taking to make appropriate decisions for diverse, sophisticated, and undefined issues.
- Requires significantly complex decision-making.
- Develops solutions to problems of unusual complexity, which require a high degree of ingenuity and innovation; uses independent judgment to accomplish objectives.
- Requires more complex analysis to develop and implement new and/or unprecedented solutions for more complex problems.
- Requires the exchange of complex information.
- Must gain cooperation and acceptance/approval in resolving problems, and/or negotiating with other parties to arrive at an agreement.
- Assignments are often self-initiated and virtually self-managed.
- Works under consultative direction toward predetermined long-range goals and objectives.
- Review and analysis of key events by management are critical to the completion and attainment of functional objectives and goals.
- Provides on-going coaching, enabling staff to develop and improve skills and capabilities that support the effectiveness of the department/function.
- Serves as a technical/professional mentor to staff.
- Provides performance input and recommendations to staff for development/training plans and/or performance reviews.
- Does have formal supervisory responsibilities.

Qualifications:

Basic Qualifications:
- A minimum of 7 years of management experience with direct supervision of a minimum of 10 non-exempt employees.
- A minimum of 7 years of experience in human resources, payroll, call center operations or equivalent experience required.
- Previous experience managing a large diverse staff in a highly complex work environment preferred.
- Health care industry experience and labor environment preferred.
- Bachelor's degree in Human Resources, Call Center Operations, Business, Policy and Planning, Health Administration or related field or equivalent experience required.

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